Creative For More

BACKGROUND

Please describe your company and your position there.

I'm a partner in an Interior Design Studio

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative For More, and what were your goals?

My website was created about 3 years ago and it's always looked like a fresh start up. Now that the business has been growing, we engaged Creative For More to come up with a design to showcase our award winning projects and drive more traffic through the website through marketing campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

I received an email from Creative For More and it stood out compared to the rest of the digital marketing agencies email blasts I usually see.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We went straight into an online meeting, explained briefly about what we wanted and Creative For More took it from there. Geraldine was helpful and gave us suggestions on how to have a more user friendly website.

How many people from the vendor's team worked with you, and what were their positions?

A web designer from Creative for more and the founder assisted in the entire project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website, we have received an increase in 45% in leads and a 24% in revenue.

Describe their project management style, including communication tools and timeliness.

We did basic communication over Whatsapp & zoom to get things sorted out quickly. The team was very quick with their responses and I would usually get a response in 1-3 hours.

What did you find most impressive or unique about this company?

The big yellow door! Creative For More's office looks amazing and truly does stand out. The team and work culture in the company is what I strive to have in my own company.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs in the website, however, was rectified within 24 hours.

BACKGROUND

Please describe your company and your position there.

I am the sole owner and director of Bluverse Capital Pte Ltd (Business Name) where we make premium cycling apparel selling in Singapore under the brand name KONOK

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative For More, and what were your goals?

As KONOK is a brand new business, we hired the company to firstly design the brand logo and conceptualise the brand image and with the brief design the website using Shopify as the platform for our e-commerce business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online, where we decided to go with them after taking a look at the portfolio as well as talking to Geraldine, the owner, where we liked her and it seemed like she understood what we wanted. Of course pricing was taken into consideration, where it was not the cheapest but was fair.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project kicked off with a brief from us of what we stand for our target audience look and feel we want. Then CFM started designing the logo coming back with a few iterations before we finalised it and started off the next step for website designing. They came up with a basic website proposal of pages, sections and plan where we went back and fourth for quite a few iterations fine tuning the different product pages, links, content before finalising the design. Next was the website build and coding which took a few weeks to complete. We went to test out the real thing listing out the points to improve or refine and after a few weeks finalised the website.

Then started loading up the pictures and content into the website. After the webpage on desktop was finalised, we proceeded with optimisation for mobile devices which took a few days. After everything was finished, they handed over a extensive website guide of how to make changes in the future and wrapped up the project.

How many people from the vendor's team worked with you, and what were their positions?

two people had direct contact with us. Geraldine, which is the owner of the company which checked in every now and again and Adelyn which was the main point of contact working on the project and leasing between us and CFM's team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since our website is completely new, we sent it to friends and family to try it out to all saying that the process was smooth from start to check out and that the website was well put together and looked great.

Describe their project management style, including communication tools and timeliness.

We had almost daily communication with Adelyn, the contact point where were were all using telegram as the main communication tool. They had a very hands-on style. We could reach out to them at anytime and they would come back to us within the day. Very engaging and always tried to find a solution to cater to our needs. From our side we also gave CFM's team access to our teams for collaboration and uploading of larger work files to share documents and graphics which worked out fine. As this project took place during covid, main communication was remote via calls, telegram chats, and teams/zoom video calls.

What did you find most impressive or unique about this company?

What we found most impressive was their commitment and attitude to work. They went above and beyond to cater and create exactly what we envisioned where even when things were tailored, and not cookie cutter then did their best to achieve it. Well done.

Are there any areas for improvement or something they could have done differently?

While testing out the website , there were a few things that they could have picked up on such as pop ups not linked to the correct page image size not correct etc. but I guess these are all part of the work flow. Nevertheless, they could have pointed these out first rather than us having to go back and give them the list of things to amend.

BACKGROUND

Please describe your company and your position there.

Our company markets food products in the region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative For More?

We needed someone to identify, engage and manage suitable influencers for our campaign promoting several brands of one food product.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and shortlisted a few companies. The company gave a well-researched brief even before we engaged them, which gave us the confidence that they understood our requirements and would be able to execute the project successfully.

Describe the project in detail and walk through the stages of the project.

After a kick-off meeting, the company:

1. Identified a list of suitable influencers to engage
2. Followed up with negotiations & contracts with influencers
3. Sourced and delivered products to influencers
4. Followed up with posts & captions

How many resources from the vendor's team worked with you, and what were their positions?

One manager and one specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This campaign was tied to our supermarket promotion, where we set up booths with product promoters through another vendor. Our sales tripled and social media following grew as a result of the campaign.

How effective was the workflow between your team and theirs?

The company gave regular updates on the progress of the project through a shared spreadsheet.

What did you find most impressive or unique about this company?

The company delivered quality results and managed a project with many moving parts efficiently. We were impressed by their responsiveness and positive, professional attitude, especially when hiccups arose. Working and communicating with them was easy and enjoyable.

Are there any areas for improvement or something they could have done differently?

Influencers did not always follow our brief. While this is unavoidable, perhaps the company could have further tightened communications with influencers after sending them the brief to reduce the need to ask for amendments.

BACKGROUND

Please describe your company and your position there.

Our company has been growing along with its customers in the pursuit of a common passion - Music. Our business deals extensively with violins, violas, cellos, double basses, and music accessories. We establish a strong partnership with makers from China to Europe, as well as master makers of modern and classic string instruments. We also house professional makers from China and Europe to provide our customers customized repair and restoration services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative For More?

• Social Media Marketing - Organic and Sponsored.
• Digital Campaign Management.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral.

Describe the project in detail and walk through the stages of the project.

After the first meeting in 2019, we honed in on the pain points of our target audiences and continuously kept refining our messaging towards them through ads across various channels and through engaging content.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an Account Manager and Digital Campaign Specialist

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our lead generation improved by 250% after engaging Creative For More. Our engagement rate on social also increased 3 fold.

How effective was the workflow between your team and theirs?

They are one of the best agencies we've ever worked with.

What did you find most impressive or unique about this company?

Their dedication to being a partner.

Are there any areas for improvement or something they could have done differently?

The only one I can make is perhaps following up with their reports more consistently on the same day each week.