Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We received a lot of positive feedback about our website, through its commenting functionality. People visiting the site enjoyed its overall experience, which also included the content. The client also had great feedback and loved the experience.
How did The Creative Momentum perform from a project management standpoint?
The Creative Momentum's team is incredibly communicative. For the most part, we hit deadlines on time. There are always snags, and for us, it was the result of being in-between for the client. The Creative Momentum was always good at letting us know when we were running late. There is an expectation that web projects will always be at least a month behind, but The Creative Momentum was upfront about everything.
What did you find most impressive about The Creative Momentum?
I measured our collaboration through the quality of work done by The Creative Momentum, as well as their quality as a partner. The Creative Momentum was always reasonable, willing to work with us in finding the best solution. They listened fairly well to what we were trying to accomplish and helped push us in the right direction. Our group tends to be very opinionated and descriptive, and I found The Creative Momentum to be incredibly adaptable to that. If we needed more direction, they provided it, otherwise, The Creative Momentum just lets us do our thing.
I also felt that The Creative Momentum was very fair. With other web agencies, we've been in situations of being nickel-and-dimed for every little thing, even when it was their fault. If anything happened and The Creative Momentum made a mistake, they fixed it. In an industry like ours, where the partner sits in a little black box, I felt very good about trusting The Creative Momentum.
The Creative Momentum is able to provide great, clean designs. They can create simplistic results compared to other partners we've worked with, which tended to overcomplicate things. The Creative Momentum took complex situations, figuring out the most straightforward user path. The work that The Creative Momentum did with responsive designs was especially great.
Are there any areas The Creative Momentum could improve?
I do feel that, in some instances, The Creative Momentum made assumptions of certain things and built elements of the site without telling us. They wouldn't have known to tell us about the issues unless we asked, though. The Creative Momentum could adjust the communication and documentation of requirements before moving forward. It could have saved us a bit of time in some instances.