Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We haven’t officially launched yet since we’re waiting on the website to be completed. Internally, the feedback has been mixed, but I think it’s only because it has been a change. Like any change, it takes people a while to get used to something new. They understood that it was something that we needed to do, but it is so different from what we had before that it’s taking team members some time to get used to it. The real test will be how our external audience reacts to it. We’re just waiting for Creative Juice to complete the website design so we can do a larger scale rollout of the rebrand.
How did Creative Juice perform from a project management standpoint?
They are exceptional with project management. They use Mavenlink, which is an online project management tool, and all of our conversations happen there. Any files that need to be shared between the two of us are uploaded in Mavenlink. It’s a one-stop shop; nobody is having to dig through old emails to find what’s due and what’s not due. You can also track and see what percentage of each task has been completed. Even if they don’t say how close they are at being done on a logo, you can look on Mavenlink and see that they’re 80% done, so I can expect the first version to be given to me in a week or so. They’ve been very proactive in reaching out to us to make sure that we don’t have any outstanding questions or additional needs. I give them high markings for that.
What did you find most impressive about Creative Juice?
I’ve been most impressed by their ability to continue to build the relationships with their clients. For example, they sent us a nice little holiday care package. They also sent us a welcome package after we signed the contract to show their excitement about working with us on the project, sending us a little more information about their organization, how they work, and how we can work well together. There are other organizations that do the work and do a good job, but they go the extra mile and do things that are unexpected, which are things that stand out the most to me.
Are there any areas Creative Juice could improve?
I don’t think so. I haven’t really had any complaints at all. They’ve been excellent. If there’s any improvement to be made, it would be for us on the client side. On our end, there are things we could have done better. They’ve been able to roll with the punches and continue making any adjustments necessary without complaints.
What tips or recommendations could you share that might increase the likelihood of success with Creative Juice?
I would recommend having a very good idea of what you’re looking for so that Creative Juice is able to do their best work. Some things are harder to change once you’re in the middle of something. As long you do your planning and prep work on the front end, it makes it easier for them to dive in and then give you the things that you’re looking for.
The website has yet to be launched, and internally there are have been mixed feedback because of the rebranding being very different. Creative Juice was exceptional with project management and client relationship, they went the extra mile to do things that were unexpected.