CreateApe

CreateApe is a digital creative agency in Southern California offering comprehensive solutions to your most pressing problems. With over 15+ years in the UX/UI design space, we know how to elevate your user's experience and to translate that into metrics you can actually see. 

Our passionate experts are leaders in UX, UI, developers, project managers, and communication and social media strategists. Our mission is to provide our clients with a unparalleled and personalized solution-based service. 

 
Undisclosed
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
Irvine, CA
headquarters
  • 300 Spectrum Center Drive
    Irvine, CA 92618
    United States

Portfolio

Key clients: 

Our key clients are technology start-ups, eCommerce based design needs, and business looking to have optimized desktop and mobile UX/UI design. 

Reviews

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Shopify Development for Crystals Company

"The team was great and couldn’t have performed any better."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. - Dec. 2018
Project summary: 

CreateApe designed and developed a Shopify Plus website with custom features. Services included testing and monitoring.

The Reviewer
 
1-10 Employees
 
San Clemente, California
Chris Almida
CEO, ARK Crystal LLC
 
Verified
The Review
Feedback summary: 

The site enhanced the brand image and tangential marketing efforts. CreateApp was a knowledgeable and collaborative partner. Notable strengths included seamless project management and quick fixes.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of ARK Crystal LLC. We sell healing crystals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CreateApe?

We needed a new e-commerce website.

What were your goals for this project?

The site needed to align with our brand and vision.

SOLUTION

How did you select this vendor?

A third party recommended CreateApe.

Describe the project and the services they provided in detail.

CreateApe designed and developed a Shopify Plus site to replace our older one. They added custom upgrades. The team did testing prior to launch and now monitor the live site.

What was the team composition?

The team comprised a designer, project lead, and a developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The engagement positively impacted our company by raising the bar with our brand and marketing.

How was project management arranged and how effective was it?

The partnership was a true collaboration. The project manager was flawless despite the occasional hiccup. We met every Monday to discuss the project’s status.

What did you find most impressive about this company?

CreateApe was knowledgeable, dedicated, and committed to success. They felt like part of our development team—and still do as they monitor our site. We couldn’t ask for more.

Are there any areas for improvement?

Some minor communications issues arose during the project—as to be expected—but the team handled these quickly and appropriately. The team was great and couldn’t have performed any better.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I was completely satisfied with the relationship. Based on the deliverables, I’d recommend the team without hesitation.
  • 5.0 NPS
    Willing to refer

Email and Web Design Support for Marketing Platform

“CreateApe designs clean templates that effectively get our messaging across to subscribers.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2014 - Ongoing
Project summary: 

CreateApe provides design services for website landing pages, email templates, and other creatives as needed.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
VP, Media Buying, Marketing Company
 
Verified
The Review
Feedback summary: 

CreateApe creates clear and unique designs that effectively achieve the company's goals. They're able to deliver products that require little iteration with minimal direction. Organized, responsive, and proactive in their approach, they continue to be great partners to work with.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of media buying for a marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We didn't have any in-house designers, so we engaged CreateApe for web and email template design services.

SOLUTION

What was the scope of their involvement?

CreateApe designs email templates, landing pages of our websites for multiple products, and other creative as needed (i.e., banners).

What is the team composition?

We've worked with a few different people on their team, including the founder, a project manager, and a designer.

How did you come to work with CreateApe?

They've been on retainer with us since before I came onboard. When I started working at the company, our design needs expanded.

What is the status of this engagement?

We've been working with them since June 2014 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CreateApe designs clean templates that effectively get our message across to subscribers. We continue to be very happy with their efforts.

How did CreateApe perform from a project management standpoint?

They're very organized and responsive, using Basecamp to stay on top of tasks and keep communications in one place.

What did you find most impressive about them?

With minimal direction, they're able to transform an idea into effective designs. They create clean products that require little to no iteration that are unique and follow best practices.

Are there any areas they could improve?

I can't think of anything at the moment.

Do you have any advice for potential customers?

Give them a clear idea of what you're looking for and as much direction as possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX and UI Design for Digital Media Platform

“They designed our entire user interface for our SaaS products, and the results are solid.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Mar. 2017
Project summary: 

CreateApe worked iteratively to produce a complex user interface for a SaaS product. The team then provided print and marketing assets.

The Reviewer
 
11-50 Employees
 
Burbank, California
CTO, Media Company
 
Verified
The Review
Feedback summary: 

Although CreateApe had to go back and forth to capture all the requirements, they produced an exceptional UI design in the end. The interface displays a high volume of data in a consumable format, and users have responded favorably. Customers can expect consistent communication.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a media company with a SaaS product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We were creating a compliance system for large content donors from major motion picture studios. It was a SaaS product that would collect a lot of data from the internet and present the information in an easily consumable format. We engaged CreateApe to design the interface.

SOLUTION

What was the scope of their involvement?

They designed the user interface for our SaaS product, going through multiple iterations before delivering the final PSD files. It was a complex dashboard that needed to convey a lot of charts and data in a comprehensive way. Our internal development team then used the design to build our product. We would approach them again for additional graphic design work, including printed and marketing materials.

What is the team composition?

I worked with Alessandro (Founder & Creative Director, CreateApe).

How did you come to work with CreateApe?

I stumbled on them along with other vendors while researching online. At the time, I was looking for design firms that had experience building complex user interfaces that needed to display a lot of data. Out of all the candidates, CreateApe had the most convincing understanding of both design and user experience.

How much have you invested with them?

We spent between $10,000–$15,000.

What is the status of this engagement?

The initial project lasted from September 2016–March 2017 with additional smaller products for the marketing materials.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They designed our entire user interface for our SaaS products, and the results are solid. Customers have responded well, and the UX is excellent.

How did CreateApe perform from a project management standpoint?

Whenever we need to speak, Alessandro immediately scheduled the calls and sent the invites. We communicated via Skype calls and coordinated the project using Jira.

What did you find most impressive about them?

Aside from the excellent final product, nothing specific comes to mind.

Are there any areas they could improve?

Although the final product was strong, there were instances when I had difficulty conveying specific business requirements that weren’t always captured in the initial iterations. We had to go back and forth a few times to arrive at the final result.

Do you have any advice for potential customers?

When working with a team within the UX/UI space, it’s important to have a strong product owner that understands what the final outcome should be. Know how you want the product to feel and what your users should experience.

5.0
Overall Score They were good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The cost was good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redesign for AI Marketing Company

“They were able to interpret our ideas even when we weren't articulating them clearly… .”

 

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - June 2017
Project summary: 

After helping brainstorm ideas, CreateApe redesigned a website from ground up. They developed the new look and feel of the site and assisted with moving the backend to WordPress.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Alexandra Barcelona
Former Senior Digital Marketing Manager, ReSci
 
Verified
The Review
Feedback summary: 

Investors appreciate the new design and the in-house sales team finds the website easy to navigate. CreateApe went above and beyond to meet all needs, while their expertise and exceptional communication skills helped them deliver a top-notch product on time.

BACKGROUND

Introduce your business and what you do there.

When I worked with CreateApe, I was a senior digital marketing manager at ReSci (Retention Science). ReSci is a Martech software, so it helps companies target customers with the right messages by using AI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We were going through a complete rebrand of our company that included renaming and repositioning ourselves. We were looking for a vendor to design a new website for us.

SOLUTION

What was the scope of their involvement?

We had some ideas of what we wanted on our site, but they helped us identify the structure. They redesigned our entire website and helped us move our backend from MODX to WordPress. They were with us from the beginning of brainstorming to the final design phase.

What is the team composition?

I mostly worked with Alessandro (Founder and UX Designer, CreateApe). He had a developer and a designer who were also involved in the project.

How did you come to work with CreateApe?

I worked with them at my previous company. We interviewed a couple of other vendors for this project, but our entire marketing team agreed that CreateApe was the best fit for us.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

The project started in January 2016 and it was completed in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was part of our rebrand campaign, so the design was very important to us. We got positive feedback from our investors about the messaging on the website and our internal sales team thought the new website was much easier to use. CreateApe understood exactly what our CEO and our team wanted. They were able to interpret our ideas even when we weren't articulating them clearly.

How did CreateApe perform from a project management standpoint?

We had regular phone calls and used email to stay in touch. Alessandro is very responsive. He came to our office and made sure he answered everyone's questions. He was easy to work with and stayed on top of our deadlines.

What did you find most impressive about them?

I worked with a couple of different vendors throughout my career, but CreateApe stands out because of their communication. I never had to hunt them down. If they were going to be late, they were always upfront about it, letting me know the reasons.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Lean on them for their expertise and their knowledge. They'll give you a different perspective to look at your project, which is the key to success.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for AI Company

"They adapted to our restrictions as a startup and provided valuable insight and feedback throughout the project."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Aug. 2018
Project summary: 

CreateApe designed the UI/UX for a web application, creating low- and high-fidelity wireframes in Sketch to aid collaboration, and helped facilitate the conversation on functionality with the internal team.

The Reviewer
 
1-10 Employees
 
Irvine, California
Anthony Howcroft
CEO, SWARM Engineering
 
Verified
The Review
Feedback summary: 

The app has yet to launch, but its UI/UX has garnered positive feedback from internal and external stakeholders. CreateApe adapted to occasionally irregular deadlines and comped any work that failed to meet requirements. They kept in constant contact and provided valuable insights throughout the project.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of SWARM Engineering. We build multi-agent systems that use artificial intelligence to solve complex optimization problems for enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We engaged CreateApe to design the UI/UX and graphics of a web application. We were still finalizing what the system would do, so we also needed advisory services and some facilitation.

SOLUTION

What was the scope of their involvement?

CreateApe led a brainstorming session with us to determine the web app’s UI/UX and functionality. They then created low-fidelity wireframes using Sketch, a technology that I requested. It allowed us to apply edits ourselves and limit the number of iterations needed. Once we were satisfied, CreateApe completed high fidelity wireframes. They attempted to integrate it with our underlying systems, but that was a challenge as some of those systems were still in flux. Ultimately, we performed the integration in-house, allowing us to change both the front- and backend in tandem. CreateApe did not charge us for that prototype development work, which we appreciated.

What is the team composition?

We collaborated with a variety of team members, but we had 3–4 people who stayed with the project from start to finish. Alessandro (Founder, CreateApe) was our main point of contact.

How did you come to work with CreateApe?

I searched for UX designers and found it difficult to find someone who had enough experience at our price point. CreateApe then reached out to me. They interested me because they had a local presence and we could have our initial meeting in person.

How much have you invested with them?

We spent about $14,000.

What is the status of this engagement?

We worked together from May–August 2018, and the project is complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The UI/UX design fulfilled all requirements, and we’ve implemented it into a preliminary platform. The app itself has yet to launch; a paid pilot program with a major customer is live now, though.

How did CreateApe perform from a project management standpoint?

They showed flexibility throughout the project and accommodated our timeline without issue. We had a direct line to their team at all times. We coordinated via phone, email, Slack, and GitHub.

What did you find most impressive about them?

They adapted to our restrictions as a startup and provided valuable flexibility, insight, and feedback throughout the project. We also found it valuable to have a face-to-face relationship. We look forward to engaging in future projects with CreateApe.

Are there any areas they could improve?

No, the project went smoothly and we were highly satisfied with their work.

Any advice for potential customers?

We found it beneficial to have the initial meeting in person and to set up checkpoints throughout the project for status updates.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Revamp for Nonprofit Organization

“I appreciated their transparency, reliability, and ability to execute.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

CreateApe maintains three WordPress websites—updating complex plugins, adding new features, and fixing bugs to assure each platform runs smoothly. They also support several social media accounts.

The Reviewer
 
1-10 Employees
 
Fairfield, New Jersey
Lisa Feldman
Vice President, Renovation Angel
 
Verified
The Review
Feedback summary: 

The team’s work improved user experience and boosted customer satisfaction through a more accessible interface. A very consistent agency, CreateApe provides routine updates and regularly completes projects on time. Their open communication style allows for a fluid and transparent process.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of Renovation Angel, a nonprofit that reclaims items from renovated or demolished homes–primarily in kitchens with appliances and countertops. For no charge, our team carefully dismantles items, saving homeowners removal costs and also giving them a tax deduction for their donations. Because all of these appliances aren’t going to landfills, we’re protecting the environment. In my role, I oversee our web presence across all channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We have three WordPress websites, each detailing the different services that we provide. We’d been working with another agency to maintain the platforms, but we weren’t happy with their performance. Looking to update the site, we decided to find a new long-term partner.

SOLUTION

What was the scope of their involvement?

We were new to WordPress, and we were working with complicated plugins, so CreateApe first assessed our sites and highlighted several areas that needed to be either changed or updated. The team took over each platform’s entire architecture and worked through all bugs and updated a few plugins. They did a tremendous job of cleaning up our systems, which continue to run seamlessly.

Since then, they’ve done some design work. A project that started with simply updating our UX strategies soon expanded to a full website redesign. Now, they maintain our platforms and social media accounts, scaling and improving each as we grow as a business.

What is the team composition?

The CreateApe team grew since we first started working with them, adding exceptional talent to their portfolio. We mainly work with Alessandro (Founder, CreateApe), his assistant, and a lead developer who handles the day to day work.

How did you come to work with CreateApe?

I came across their profile in an online search and reviewed their reputation and business model. I liked what I saw, so I reached out and asked them to take on our project.

How much have you invested with them?

We spend between $60,000–$90,000 each year.

What is the status of this engagement?

We started working with them in 2012, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The redesign improved our overall user experience and customer satisfaction rates. Our customers praise the platforms’ updated and intuitive performance and accessibility. CreateApe’s assistance with our social media campaigns has been very helpful as well.

How did CreateApe perform from a project management standpoint?

The track the project through Basecamp, providing updates on each task’s progress. Over the years, the CreateApe team has developed a good understanding of our business and our project. Now, they’re able to work quickly and adequately address problems. Because we have access to each team member, the inter-team workflow is efficient and fluid.

What did you find most impressive about them?

I appreciated their transparency, reliability, and ability to execute. I know what to expect from their work; there’s never any confusion or misunderstandings.

Are there any areas they could improve?

No, they’ve delivered everything we’ve asked of them so far.

Any advice for potential customers?

Clients should be clear with what they want. Provide CreateApe with definitive goals so that they can put together an accurate proposal.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web, Branding and UX Design for Healthcare Company

"It’s getting positive feedback on the look and feel, a major improvement from the previous site."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2018 - Ongoing
Project summary: 

CreateApe provided UX designs and built several e-commerce websites. They're currently supporting QA, design validation, and user acceptance testing.

The Reviewer
 
1,001-5,000 Employees
 
Lake Forest, California
Consultant, Healthcare Company
 
Verified
The Review
Feedback summary: 

User feedback has been overwhelmingly positive. Despite delays not of their own making, CreateApe keeps the projects moving and on budget. Expertise and meticulousness are hallmarks of their work. They also bring ideas of their own to the table that enhance the project creatively.

BACKGROUND

Introduce your business and what you do there.

I’m a consulting general manager, working with a healthcare company on their e-commerce website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

The healthcare company is a $2 billion medical company that provides services to patients across the U.S. They were looking to create three new online channels to connect their patients to various health and wellness products and services.

SOLUTION

What was the scope of their involvement?

One website that CreateApe helped us with is a direct channel for current patients with specific prescription needs. They helped us with the vertical that had specific use cases and a lot of complexity. They built the workflow and UX for prescriptions and medical devices.

The second website they built is a service that we’re doing in partnership with other vendors in the medical services space. We’re creating a holistic service surrounding sleep diagnosis. The site allows people who have issues sleeping to see if they need to be diagnosed for a continuous positive airway pressure (CPAP) machine. Users can do a video screening with a medical physician from the convenience of their home. CreateApe created a UI that marries all of these services to make it seamless to the end customer.

The third website is a retail environment for anyone that needs medical devices or equipment to convalesce at home. This site has a broad catalog of 5,000–10,000 potential products. The site makes these products available to anyone.

CreateApe also helped us develop the overall branding, creating logos and designs. In addition, they developed the UX. They focused on how the end customer arrives at the site, what they see when they first get there, and then how the experience plays out all the way through the transaction.

What is the team composition?

We primarily interact with four individuals. Alesandro (founder, CreateApe) is our overall lead and UX expert. We also worked with a lead designer; a project manager who oversaw the timeline and the budget; and a frontend developer who made sure that the development files worked for our backend developer and our integration partner.

How did you come to work with CreateApe?

We were referred to them by another company that worked with them in the past. We needed a team that was extremely nimble, flexible, and had a rapid turnaround time. CreateApe could be available outside of regular business hours to work with our vendors in Eastern Europe. They also have expertise in UX, which was very important.

How much have you invested with them?

We’ve spent about $100,000 across the three different sites.

What is the status of this engagement?

We started working together in March 2018 and the engagement in ongoing. They've delivered all of the creative, designs, and files. Currently, they're working with our development and implementation teams. They're continuing to support user acceptance testing, design validation, and QA.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the three sites has been live for about three weeks. We're doing AB testing right now. It’s getting positive feedback on the look and feel, a major improvement from the previous site. In terms of performance, we're seeing better performance on the new site than the old site. It’s early, but we’re confident that the site is going to continue to perform better.

How did CreateApe perform from a project management standpoint?

They collaborated with us in Asana, our internal tool, during the initial phase. Once the projects were formalized and approved, they migrated them over to their project management tool. We mainly communicated through email and Skype. We had in-person kickoff meetings at the offices. We also met at key touch points, such as creating a storyboard of the personas of the types of individuals that would be visiting these sites.

They were great at adhering to our deadlines. We didn't have any issues in terms of getting the assets delivered on time. We were working on some really broad projects that involved a lot of cross-functional teams from our company. Sometimes those other team members weren't available on our schedule. In those cases, certain aspects were delayed because CreateApe didn't have the information that they needed to continue.

What did you find most impressive about them?

We were clear that we didn't want an agency to come in and just create a beautiful design. What was refreshing about CreateApe is that they took the time to understand the technology we’re using. They did research into whether or not they should design a custom site or leverage a template. Once they decided on a template, they thought about what types of modifications needed to happen to get the right customer experience. They went deep into every aspect, such as what happens when a user rolls over every icon in the design. They gave us a Zeplin file with the specs for everything (i.e., colors, fonts, behaviors) so that nothing was left to the imagination. CreateApe is significantly less expensive that other agencies we worked with in the past. They executed the work flawlessly and on the timeline that we needed.

Are there any areas they could improve?

We’re a large organization, which can be intimidating for an agency. Our project may have been CreateApe’s first experience working with a large, cross-functional team. We were perhaps a test case for them, but their next customer will benefit from the work that we did together.

Any advice for potential customers?

Give them detailed information about your requirements at the onset. Don’t assume that they're going to understand all of your requirements. Be as specific and clear as possible. Listen to their advice. Alessandro is very knowledgeable about consumers and UX. Sometimes we weren't open to listening, and as a result we made some mistakes along that way. They’re experts, so trust that they will give you really good advice.

4.5
Overall Score They're flexible, accommodating, and willing to help.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They really made an effort to meet our budget.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them.

UX and Design Support for Real Estate Management Company

"We can give them a skeleton model and they come back with an incredible representation of what we’re seeking." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

CreateApe participated in a diverse brand cohesion effort. Their activities ranged from web development of an overarching website and various landing pages, to collateral creation and email design.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Vice President, Real Estate Company
 
Verified
The Review
Feedback summary: 

CreateApe is now a trusted, long-term partner thanks to their constant drive towards innovation and the conscious effort they make to provide top-level communication. They use an iterative approach to hone a brand’s core message, and never lose sight of a project ultimate goal.

BACKGROUND

Introduce your business and what you do there.

I’m a VP for a real estate company. I’m responsible for all the marketing and communications that we disseminate to our audiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We wanted to create a more cohesive brand for our online presence, so that whenever someone went to our site or saw one of our communications, everything would be consistent, in terms of visual display. We also wanted some ingenuity and innovation, but not so much that it deviated from our brand vision. We were thinking this would include web development, landing pages, email communications, and UI.

SOLUTION

What was the scope of their involvement?

Specifically, they did a deep dive in our needs. In our case, they physically developed our overall website, landing pages, and email communications. They also created collateral materials, but the primary focus was our online capacity.

What is the team composition?

I interact with four different people, in addition to the founder, Alessandro.

How did you come to work with CreateApe?

I worked with the founder at a previous company for about five years, and we had a great relationship. He was always so incredibly responsive, creative, and resourceful when it came to both time management as well as providing new ideas. I knew he was someone I was going to work with again, no matter where I ended up.

What is the status of this engagement?

We’ve been working together since September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Unfortunately, I've taken more of a seat in another part of the business so I can't give any real visibility on that.

How did CreateApe perform from a project management standpoint?

I refer them and work with them again and again because they’re just so responsive. If we have an immediate need, they’re on it quickly. Time management and resource allocation are essential to getting the job done in the businesses I run, and their company absolutely adheres to that model. I’ve never once had an issue with them being, resourceful, mindful, or delaying a timeline.

We usually communicate over phone, email, or some version of Webex. Even though they’re remote, it’s never been an issue or a challenge. It feels like they’re right next door. When the founder is in town, he’ll always make an effort to have a face to face meeting. If we say we need to see them face to face, they’ve never once said no. He's a “contractor,” but he's become a part of the team; their whole team is part of our team.

What did you find most impressive about them?

The founder has a tremendous mind and I’ve referred him to the presidents, CEOs and VPs of many other companies who’re looking for somebody who can really understand their vision and build assets that promote that vision. He’s also is constantly aware of the end-game, whether that’s monetization, through-rates, or user response. He’ll think of what we’re trying to achieve and then come back with three or four different solutions to make that happen.

We can give them a skeleton model and they come back with an incredible representation of what we’re seeking. That’s exactly what he did for both our website and our landing pages. Another reason I like to work with them is because I know that I’m never going to be an afterthought. They’re always proactive and communicative.

They're on it in terms of technology, customer support, and innovation. They’re always being mindful of how everyone is mobile today. They think about how the user is going to experience a mobile application versus a desktop.

Are there any areas they could improve?

I hate to say this, but I wouldn't be the person to ask that question to. I think they're stellar.

Any advice for potential customers?

I would say that the more you give them, the better output they'll give you. The more that you're able to articulate your vision, your audience, and what you want from a marketing perspective, the more success you'll have with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I’ve never had an issue.
  • 5.0 NPS
    Willing to refer