CreateApe

BRONZE VERIFIED

CreateApe is a digital creative agency in Southern California offering comprehensive solutions to your most pressing problems. With over 15+ years in the UX/UI design space, we know how to elevate your user's experience and to translate that into metrics you can actually see. 

Our passionate experts are leaders in UX, UI, developers, project managers, and communication and social media strategists. Our mission is to provide our clients with a unparalleled and personalized solution-based service. 

 
Undisclosed
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
Irvine, CA
headquarters
  • 300 Spectrum Center Drive, Suite 400-068
    Irvine, CA 92618
    United States

Portfolio

Key clients: 

Our key clients are technology start-ups, eCommerce based design needs, and business looking to have optimized desktop and mobile UX/UI design. 

Reviews

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Web Redesign for Large-Scale B2B E-Commerce Site

"It became apparent that CreateApe really doesn't know how to run a project properly."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
May - Aug. 2020
Project summary: 

CreateApe was tasked with updating a B2B e-commerce supplier's website. The goals were to increase user-friendliness in specific areas while preserving the site's SEO and load speed.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Founder, B2B E-Commerce Supplier
 
Verified
The Review
Feedback summary: 

The process ran into several hurdles throughout. The internal team found issues with the URL structures, plug-ins without licenses, and loading speed. Furthermore, project management was questionable at best, and there was no documentation to keep records of what was changed on the platform. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of a B2B E-Commerce supplier that has approximately 60 employees and serves clients from all over the US and abroad. I oversee all the operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CreateApe?

Our company hired CreateApe to update our design. Our analytics gave solid guidance on the areas we need to improve upon to improve the user experience.

What were your goals for this project?

The goal for the project was to enhance the user-friendliness of the site while preserving our SEO and site load speed. All of this would ultimately lead to improved conversions.

SOLUTION

How did you select this vendor?

We interviewed a few firms and CreateApe represented to us that they have advanced experience in UI/UX. The main areas that we stressed were in keeping the project on track with deliverables. CreateApe assured us they have a project manager and the discipline to keep the project on track.

We also expressed the fact that keeping the site SEO-friendly is a high priority for us. SEO-friendliness encompasses load speed. CreateApe assured us they understood and that they will create a user friendly design that keeps our SEO work in tact.

Describe the project in detail.

After a few meetings, CreateApe came back to us with a few designs proposals which we provided our feedback on. We held regular status meetings in which we likewise provided our feedback.

We kept meeting and raising certain issues until finally the project was ready to launch. We also held regular meetings from time to time with their freelance front end developer and their offshore project manager.

Once the final milestone payment is made, they would launch the redesign to our staging site and from there we were to deploy to our production site. Instructional videos were also to be provided on certain matters.

What was the team composition?

We have the founder -- Alessandro F. who was involved in every call, Chelina -- a project manager, Leon D., a freelance front end developer and towards the end we had their "CTO" looped in to discuss development issues.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Its too early too tell if any results was attributable to the redesign. But we noticed that :

1. URLS of pages and posts morphed into structures that weren't SEO friendly.

2. We discovered that certain plugins were installed which lacked necessary licenses and we don't have a schedule of those plugins to see which ones we should buy a license for. We're discovering them as we go along.

3. Load speeds are impacted although we were assured that once we launched live, load speeds would be fast. That was obviously a lie.

4. Image containers for future posts also were not properly configured. We contacted CreateApe and were very patient in awaiting a response to no avail.

Once they get your final payment, they hightail it out of there like a con man that has just swindled everyone in town. We were even supposed to get an instructional video on using their backend. That never happened.

How effective was the workflow between your team and theirs?

The workflow was not particularly effective. Normally on a project the project manager liaises with everyone. Here, Al F. participated on every call and Leon Dore, the freelance front end developer participated as well.

I don't recall that kind of structure used in previous projects as the project manager typically is able to handle all aspects while the rest of the team continues its work. We held regular meetings and had numerous follow-ups regarding the same issues over and over again.

Somewhere in the middle of the project, it became apparent that CreateApe really doesn't know how to run a project properly. They don't have a qualified project manager. In fact, their "project manager" has no previous project management experience.

While her background is in IT, she has not worked in that industry after completing her IT education. Her past work primarily includes "Virtual Assistant" and that is precisely what she was. A virtual assistant is NOT a project manager.

If the entire team needs to be on just about every call, its not project management; its distrust that the virtual assistant cannot really handle the project and that is exactly what happened.

What did you find most impressive about this company?

I was completely impressed with how Al F. was able to relieve me of my money. He has that down to an art! First of all, he comes off as very easy going and gives the impression that he's knowledgeable and experienced with a solid team and can stay on track to deliver.

Shortly after getting the first payment, he gives barely any input at all. He has learned to deflect and try to convince you that he can do no wrong and you were wrong in your communication, instruction, etc.

Are there any areas for improvement?

His design knowledge is behind the curve and at a 4th year level despite boasting 15 years of experience. I say 4th year because someone with 15 years of experience would not waste so much time coming up with a header.

The project management with this company is non-existent. Let's face it: its not a company. Its one person with a "fake it 'til you make it" swagger that gets a VA out of the Philippines and makes her a "project manager", then he gets a freelance front end developer cheap out of the Dominican Republic to handle with the development end.

If there's a problem, he gets his buddy involved and calls him the "CTO" THERE IS NO PROJECT MANAGEMENT WITH THIS COMPANY. This is worth repeating. If you sign up, do not expect any meaningful project management to occur as a one month delay will not faze the 'designer'

While we were patient with constant reminders of loose ends and other deficiencies with their project, their true colors began to show when they failed to adhere to best practices in deploying the design to our staging environment.

First off, they failed to do an audit to see what is necessary to efficiently deploy. The canned response I can expect from the owner is something along the lines of "I'm sorry you feel this way." They never examined transfer limits, resources necessary to deploy and did a transfer via FTP instead of SSH.

Something that was supposed to be deployed to our staging environment in the morning did not fully transfer until late in the evening. Done properly, it likely would have taken 30-45 minutes.

While the owner had no response to address this issue, he offered me his "personal" cell number which is easily ascertainable by doing a routine Google search. This leads me to believe it was disingenuous, just a google voice number similar to the way his Pacific Palisades address is none other than a UPS Store mailbox and it was none other than a tactic to calm us down during this grossly inefficient process.

Next, you would think that we're in the clear once the design is deployed to the staging environment because now all we need to do is deploy live. One problem: we're not a start-up WIX site. We're an established site with over 1000 user records, active blog posts, etc. In order for us to properly deploy, we would need their documentation to see what parts specifically need to be handled.

Upon requesting documentation, Al F. tried to convince us that documenting development changes is not routine -- I don't understand that. If we have a project, there's documentation involved. How does an entire project go totally undocumented?

In a scrum system (which they don't use), a ticket is created for each and every facet of the project and there's a log for everything. We were happy to pore over the documentation to see how to precisely deploy the changes without adversely affecting our clients. The documentation doesn't exist which leads me to conclude that... PROJECT MANAGEMENT IS NON-EXISTENT.

I brought that up with Mr. F. who was sorry I felt this way; quite condescending to convert my honest conclusion based on existing evidence was suddenly written off as an emotional reaction. Very well, that's his tactic.

After raising the issue, Al F. scheduled a last minute meeting with our team and his "CTO" who was never mentioned on his website and its the first I'm hearing that he has a CTO -- Fake it 'til you make it. OK.... On the call they apparently tried to convince us that Google Cloud is a custom server and usually we just overwrite everything. Problem is if you overwrite everything, you risk losing valuable user records. Data loss in general is practically guaranteed.

After toiling away, we internally came up with a solution and hopefully everything went through alright. So, what did we learn from the call? Overwrite everything and Google Cloud is some mysterious custom server that is something we need to handle internally. After we deployed, we also realized that not only was project management non-existent but... QA IS NON-EXISTENT

0.5
Overall Score Al is tight when it comes to getting paid and loose on everything else. There's no project management, no documentation and really no structure.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    Redundant and largely ineffective. Do we really need to have calls over and over for the same issues?
  • 0.5 Cost
    Value / within estimates
    Way overpriced. Really, a waste of money.
  • 0.5 Quality
    Service & deliverables
    At best mediocre. We had to completely direct the design. Its like having an overpaid entry level employee on staff.
  • 0.5 NPS
    Willing to refer
    Not at all.

Web Dev & Design for Healthcare Tech Business

"They communicate openly, and I’ve had nothing but a pleasant experience."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2019 - Ongoing
Project summary: 

CreateApe was initially hired to create a demo page, which they did using mockups that they built. They customized the frontend using HTML and also did backend work. The team will also work on upgrading a blog.

The Reviewer
 
51-200 Employees
 
New York, New York
Antonio T. Perez
Marketing Project Manager, Kognito
 
Verified
The Review
Feedback summary: 

The demo page that CreateApe built consistently receives positive feedback on its dynamic nature. Additionally, website visitors are interacting with the different elements that the team implemented. They are a responsive partner who pays attention to the business’ needs and makes sure they’re met.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing project manager at a healthcare tech business. We create virtual simulations for three major verticals: healthcare, PK-12, and higher education.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We originally brought them on because we wanted to create a demo page for our users. The original demo experience was to fill out an email, but there was no dedicated page for it.

We wanted to create a brand new page for our website that users could click on to learn more about our organization. The end goal was to make sure that when the user got to our homepage, there would be a “take demo” button.

SOLUTION

What was the scope of their involvement?

They did frontend work in HTML, and they also did backend work. They originally gave us low-fidelity mockups after we spoke to them. Once we got approval from the higher-up team, CreateApe provided us with high-fidelity mockups and then we moved to the coding phase.

CreateApe created a video play in the background of the demo page. They also created a personalized one-on-one call to action (CTA). We provided the API and what they needed to incorporate Drift, a marketing communications tool, onto the page, and they put that onto the CTA.

When a user clicks on “schedule a personal one-on-one,” a frame pops up, and the page that we created in Drift shows up in the middle of the screen. The interactive demo goes to another page that CreateApe made. 

Additionally, they created a template for the section on how we work within our verticals, along with a slider of videos and an FAQ section. Now we’re working with them to update our blog. They provided us with high-fidelity mockups, and we’ve provided our feedback.

What is the team composition?

My main point of contact is Chelina (Project Manager), but Al (Founder), who I initially spoke with, jumps in when needed.

How did you come to work with CreateApe?

My boss found them before I joined the organization. 

How much have you invested with them?

Up until now, we’ve spent about $52,000.

What is the status of this engagement?

We began working with them in July 2019, and the demo page launched in January 2020. After that launched, we did minor tweaks and changes. We’re now working on a bigger project, which is our blog. Everything is ready to go for that project; we’re just waiting on our new retainer to be signed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When we share the demo landing page, people are very happy with it. We’ve received feedback that the page is much more dynamic than what we’re used to. We know that people are visiting the page, but we also recognize that we aren’t marketing the website.

We use Google Analytics, and we also use HotJar to see how users are interacting with the page. We can see them interacting with the CTAs and clicking on the videos. We’ve been very happy with the page because it’s a much better demo experience than what we were delivering before.

How did CreateApe perform from a project management standpoint?

Their project management has been on point. We had our initial zoom calls with Al, and he gave us a high-level view of what he believed was the best route. He always gives us suggestions based on his experience with UI/UX. 

I communicate with Chelina via email about meetings and smaller updates or tweaks. We also use Asana, which is where we put larger changes with screenshots. She then comments back and tells us what she’s working on. The team usually responds within a couple of hours.

They communicate openly, and I’ve had nothing but a pleasant experience in regards to getting in contact with both Al and Chelina about the status of the project. CreateApe has never made us feel like we’ve been left in the dark.

What did you find most impressive about them?

The most impressive thing about working with them is seeing everything coming to fruition, especially since this was my first large project.

Are there any areas they could improve?

No, I have no suggestions. We’re very happy with the services that CreateApe has provided so far. We’re very confident in the work they can do. 

Do you have any advice for potential customers?

You should know what you want and what stakeholders are expecting, but don’t feel like you need to have all of the answers, especially in the early rounds. You can provide a vision, and their expertise will guide you along. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Commercial Real Estate Company

"Their knowledge and expertise distinguish them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Ongoing
Project summary: 

CreateApe was initially hired to do some redevelopment and redesign work on an existing WordPress website. Now, the team does maintenance, making sure the website runs smoothly without downtime.

The Reviewer
 
201-500 Employees
 
El Segundo, California
Lori Valencia
Director of Marketing, Mathews Real Estate
 
Verified
The Review
Feedback summary: 

CreateApe has managed to resolve any downtime issues, and they’ve received internal and external feedback on their work. They are well-aligned with the in-house team and communicate very clearly. In addition to possessing strong UX skills, they offer valuable insights to ensure the best outcomes.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at Mathews Real Estate, a full-service commercial real estate company. We help our clients buy and sell commercial real estate assets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We hired them for some quick website maintenance and redesign.

SOLUTION

What was the scope of their involvement?

The team has done website development and design work for us on our existing WordPress website. Now, they’re our full-service vendor for websites. They assist with downtime issues and design changes.

We were having a lot of downtime issues on our website at the beginning of this year, and CreateApe worked on troubleshooting.

What is the team composition?

Alessandro (Founder) is heavily involved, and we’ve also worked with developers and project managers.

How did you come to work with CreateApe?

We found them on Clutch or a website just like it.  

How much have you invested with them?

So far, we’ve spent over $10,000.

What is the status of this engagement?

We began working with them in November 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since they fixed the website, we haven’t had any downtime issues. We get feedback from our sales agent and clients on the small changes that CreateApe is making to our website.

How CreateApe perform from a project management standpoint?

Their project management is great. They are incredibly communicative and are very transparent. The team also lets us know when any issues arise or when something is harder than it seems. We’re aligned when it comes to any issues. 

What did you find most impressive about them?

Their knowledge and expertise distinguish them. They are willing to provide suggestions and make sure that we get the best service and product. They’re great on the UX side. 

Are there any areas they could improve?

No, I have no suggestions. 

Do you have any advice for potential customers?

Be in constant communication. Also, realize that you’re hiring them to do a job, and they are the experts in their field, so take their advice and suggestions. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    In comparison to other developers we’ve worked with, their timing is much quicker, and they deliver on their deadlines.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They do everything thoughtfully.
  • 5.0 NPS
    Willing to refer

Web, UX/UI & Marketing Collateral Design for Music EdTech Co

“They’re very good at making things look fun and exciting yet usable, all at the same time.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - Ongoing
Project summary: 

CreateApe is helping a music education technology company overhaul their products’ UX/UI. The team is revamping UX flow for mobile and web apps. They have also designed a website and marketing materials.

The Reviewer
 
11-50 Employees
 
Santa Monica, California
COO, Music EdTech Company
 
Verified
The Review
Feedback summary: 

The project is ongoing, but early feedback to CreateApe’s work and design aesthetic has been highly positive. They manage the project seamlessly by providing a dedicated product manager and accommodating the communication tools that internal stakeholders prefer.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a music education technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We needed to do a UX/UI overhaul of our products.

SOLUTION

What was the scope of their involvement?

We began the process by giving them access to our products, and then having long, all-day meetings to describe where we wanted to go with the product. 

CreateApe did website design as well as UX flow for mobile and web apps. They also designed marketing materials for us, which even included trade show booths. They have done some frontend development, but very little; we mainly use them for design.

What is the team composition?

We’ve probably worked with seven team members by now.

How did you come to work with CreateApe?

We interviewed 10–15 different design shops. We went through rounds of interviews and ultimately thought that CreateApe was the best cultural fit for us.

How much have you invested with them?

We intend to work together for a while, so the total investment will probably be more than $75,000.

What is the status of this engagement?

Our work together began in October 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any data yet; they’ve just done the designs, and we haven’t implemented them yet. However, we have shown their work to different people, and the response to the design aesthetic has been really positive. 

How did CreateApe perform from a project management standpoint?

They’re definitely on top of things. We have a dedicated product manager, and she always has the answers I need. They did initially use project management tools, but our culture doesn’t really accommodate the use of such tools, so we took things more old-school. We primarily communicate through phone and email.

What did you find most impressive about them?

Their design aesthetic is really great. They’re very good at making things look fun and exciting yet usable, all at the same time.

Are there any areas they could improve?

I think expectations around the amount of time things take could be a little clearer.

Any advice for potential customers?

Be very clear about what you want upfront.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding Strategy & Design for Child Toothpaste Company

"They’re all perfectionists."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2013 - Ongoing
Project summary: 

CreateApe leads the initiative to rebrand an oral care company. In addition to building an e-commerce website, they developed and implemented a brand strategy to effectively communicate a value proposition.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Kasey Pitillo
Founder & CEO, Happy Teeth
 
Verified
The Review
Feedback summary: 

CreateApe produces superior deliverables that continuously exceed expectations. The team provides creative and technical expertise, which ensures the achievement of project objectives as well as a valuable partnership. Their responsiveness and conscientiousness result in seamless collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Happy Teeth. We’re an oral care company for children, making toddler toothpaste for children three and under.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We reached a point where we needed to rebrand and relaunch our website. The challenge was to rebrand in a way that communicated our message cohesively. We also wanted the imagery to be fun.

SOLUTION

What was the scope of their involvement?

CreateApe designed our new brand image. Their team not only helped to develop our brand strategy but also executed it. 

In terms of branding, they now only focused on brand symmetry but also considered conversion rates. Their team worked to help consumers understand our value proposition.

They also built on website to ensure the platform narrated our brand and provided an e-commerce solution. Their team integrated the site with all of our social media channels.

What is the team composition?

I primarily communicate with Alessandro (Founder). His team includes project managers, designers, and developers. There are probably 5–6 people who work on this project.

How did you come to work with CreateApe?

About 10 years ago, Alessandro and I worked at the same company. CreateApe's the only team that I trust to represent my brand. I knew their team had the skills needed to execute this project, which meant I wouldn’t worry about the project not going well.

How much have you invested with them?

We’ve spent about $25,000 on their services.

What is the status of this engagement?

I've worked with CreateApe since launching the company in 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Every new page that I review is better than the last. I’m thrilled with CreateApe. They set the bar in terms of how you want to work with a creative team. Their team's able to make sales and conversions happen for us.

Alessandro’s focused on our business goals and the consumer's experience on our website. Our goals include selling our products and improving our conversion rates. He understands not only consumers but also business strategy. It’s not easy to find a partner that threads those together so easily. CreateApe really knows how to talk to our customers.

How did CreateApe perform from a project management standpoint?

When it comes to timeline and communication, their entire team’s on top of it. If I send an email, they respond within minutes. I know that they have multiple clients, but I feel like I’m their only one. I never feel that their team doesn’t understand us. They’re also cognizant of my budget and timeline. 

CreateApe doesn’t just offer us one idea. They give us 4–5 different concepts to consider. All of which are stellar. It’s an amazing feat to be able to do that.

What did you find most impressive about them?

Their ability to effortlessly thread together their knowledge of the consumer and the business is not only fascinating but also valuable. CreateApe offers a one-stop-shop for any company that requires a marketing arm.

They’re all perfectionists. If there’s a challenge, their team brings four different solutions to the table. As I’m running a business, that’s tremendously valuable. I’ve referred many people to them, and every single person has been over the moon.

Are there any areas they could improve?

I would love for more people to know about CreateApe. They probably receive tons of referrals, but they could better promote themselves.

Do you have any advice for potential customers?

Be open about what you want and then let them work. Don’t put them in a box because they’re out of the box thinkers and that’s exactly what any entrepreneur would want in a creative team. Challenge them because what they’ll bring back to you will be beyond belief.

5.0
Overall Score I wish I could give them a 5.5.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing & Design for Data Rewards Center

“CreateApe is my go-to, one-stop media shop. They’re the very best.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2020 - Ongoing
Project summary: 

CreateApe provides various digital services to a data rewards platform, including social media management, copywriting, video production, web and mobile graphic design, and logo and newsletter design.

The Reviewer
 
1-10 Employees
 
Singapore
Ted Hekman
Technology & Operations Director, Elamant
 
Verified
The Review
Feedback summary: 

CreateApe supplements a long-term partnership by providing top-tier design work and tangible results, such as 10% user growth per week over the last three months. They work quickly and have proven more than capable of managing multiple tasks at once. The team is easily accessible.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for Elamant, a data rewards platform. I’m the technology and operations director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

I have worked with Alessandro (Founder & Creative Director) for 10 years now across a lot of different companies.

SOLUTION

What was the scope of their involvement?

CreateApe has provided graphic design services for web and mobile. They’ve also done newsletters, social media management, and any video work that needs to be done.

In regard to our current engagement with them, we originally approached them to do purely graphic design, including website design, newsletter design, and lots of logo design. As we continued to work with them, we added getting help with copywriting and social media management. We have worked with them on several video media productions.

What is the team composition?

We have worked with 6¬–7 people from CreateApe.

How did you come to work with CreateApe?

I met Alessandro about 12 years ago through a referral from a colleague. That was before he founded CreateApe. I have enjoyed working with him ever since and watching his company grow.

How much have you invested with them?

We’ve spent about $20,000 on the current engagement.

What is the status of this engagement?

My relationship with Alessandro began in 2007. The current engagement began in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of our current engagement, we’ve experienced about 10% user growth per week over the last three months. A lot of that is certainly due to Alessandro’s help. 

Alessandro continues to win my business because he’s the best designer I’ve ever worked with. I like to use the expression: ‘There are three variables that determine how good contract companies are. They can be good, they can be fast, and they can be cheap.’ That is pretty much how you sum up all of these relationships; Alessandro is all of those. If you want the best design in the fastest amount of time, he’s the one you call.

How did CreateApe perform from a project management standpoint?

Chelina (Project Manager) is amazing and on it; it’s almost like she works 24 hours a day because she’s always around. We have a lot of balls in the air with them at any given time, and she does a fantastic job of managing it all.

What did you find most impressive about them?

CreateApe is my go-to, one-stop media shop. They’re the very best. I love working with them, and I can’t say enough good things about them.

Are there any areas they could improve?

No.

Any advice for potential customers?

Have weekly meetings and daily communication. They’re great to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Digital Strategy for Physical Therapy Office

“It was a great investment. They were able to tweak things if I wanted and change things on the fly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2020 - Ongoing
Project summary: 

CreateApe redesigned a website for a physical therapy practice to improve the site’s appearance and interactivity. They also manage social media ads in Instagram, Facebook, Twitter, and YouTube.

The Reviewer
 
1-10 Employees
 
Temecula, California
Dr. Rey Mojares
Owner, PERPETUAL MOTION PHYSICAL THERAPY
 
Verified
The Review
Feedback summary: 

The site is interactive and easier to navigate. Patients have commented on the site’s improvement. CreateApe was flexible and accommodating. As schedules changed due to COVID-19, they maintained communication with their partner for a seamless process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and clinical director of Perpetual Motion Physical Therapy. I’m a doctor of physical therapy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We needed to improve our presence online, and make sure my business has a place in social networking. We wanted to get our name out there.

SOLUTION

What was the scope of their involvement?

They designed our website; we’re completely revamping it. I went over how I wanted the site to look and how patients could interact with it. We wanted users to be able to understand our services on our site. Then CreateApe provided feedback on how the site should operate. We’re also getting into YouTube advertising. We’ve done a little more with Instagram, Facebook, and Twitter as well.

What is the team composition?

I worked with Al (Owner), Chelina (Project Manager), and one more team member.

How did you come to work with CreateApe?

Al is a patient of mine. I brought it up one day, and he let me talk about my concerns. We didn’t actually start working together until he was done with physical therapy.

How much have you invested with them?

We spent about $15,000.

What is the status of this engagement?

We started working with them in April 2020 and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site is more interactive, there are more places for patients to contact, there’s more information, and it’s more intuitive. It easier for patients to communicate with us as well. A previous patient saw the new site and had great things to say about the new design. It’s easier to navigate and helped users find the information they need to sign up. It was a great investment. They were able to tweak things if I wanted and change things on the fly.

How did CreateApe perform from a project management standpoint?

IT was seamless. We’ve been trying to work through COVID-19, and I’m still trying to give patients care, and so I’ve had to change my schedule a lot. CreateApe has been very accommodating throughout the process. I really appreciate their flexibility.

We used Basecamp, so I knew what we needed to work on, it recapped meeting minutes, and allowed me to focus on what I needed to do to speed up the process.

What did you find most impressive about them?

Their professionalism. They have the knowledge and experience to guide us, determine what is attainable, and how to proceed. They know how to capture the client and integrate a lot of information.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Have a good idea of how you want it to look. You don’t need a web background; you just need to know the content and information you want to include. If you have that, it will be a seamless process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Dev & Branding Services for Consulting Company

"They genuinely care about their clients, and they have a vested interest in doing high-quality work."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - July 2020
Project summary: 

Assisting the business with a rebrand, CreateApe designed a custom WordPress website and is now doing QA work. Throughout the process, they advised the internal team on the best steps to take.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Founder, Consulting Company
 
Verified
The Review
Feedback summary: 

Thanks to their branding expertise, CreateApe delivered a simple, professional website that is flexible enough to be modified as the business scales. Their strong project management skills and valuable advice make them an ideal longterm partner. Additionally, the team truly cares about the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

I wanted to rebrand from a one-person coaching firm to a multiple-person talent consulting and coaching firm. So, I hired CreateApe to help buyers understand what I do in simple terms.

SOLUTION

What was the scope of their involvement?

CreateApe designed a custom WordPress website and advised me on the best options for the type of company and buyer that I want. They worked with me to develop a vision. The website is almost done. The team is doing QA.

What is the team composition?

We work with 2–3 teammates. We’ve also interacted with Al (Founder).

How did you come to work with CreateApe?

I’m working with another firm and they’re partnering with us with that other firm. The team did a great job with the other firm that I couldn’t help but hire them. 

How much have you invested with them?

We’ve spent $3,000–$4,000.

What is the status of this engagement?

We began working together in May 2020, and the project should be completed next week, in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They did a good job of understanding what I wanted from a branding perspective and talking through options. The team gives words to what I don’t have words for in terms of a cohesive brand. 

CreateApe is good for a startup brand in not doing too much too soon by building a website that will scale well with the company. They were completely on the same page as me. The website is basic, but it’s also dynamic and flexible which means that I can build on it in the future. 

The layout is very professional. It gives me an easy way to build my email list and for people to get in touch with me. I see them as a longterm partner, so when I have other branding needs, I will work with CreateApe again. 

How did CreateApe perform from a project management standpoint?

Their project management is super. The project manager does a phenomenal job when it comes to keeping track of all of the changes. CreateApe is very good at taking my vision and providing options.

At a high level, they’re good with advising. They get drafts quickly, and when I have comments, they always give me great options and it’s always done on schedule. 

What did you find most impressive about them?

The team has a spectrum of different things that they can do. They are technically sound and have access to resources that can help with the writing of a website. 

I see them as a partner. They genuinely care about their clients, and they have a vested interest in doing high-quality work. They care about me as a person and as a business partner. I have nothing but good things to say about CreateApe.

Are there any areas they could improve?

No, not that I can think of. 

Do you have any advice for potential customers?

I’ve already referred someone to them. Don’t do too much on your own. Have a consultation with them and figure out what your options are for the budget. They’ll work with you on that.

Writing your own content and having them configure it and put it onto the website is a great way to have it look professional while still being in your voice. If you prefer someone else to write your content, they have access to resources like that as well. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development & Design for Environmental Remediation

“Everything they did was crucial for us, and we appreciate having a dedicated, hands-on team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2020 - Ongoing
Project summary: 

CreateApe developed a website for an environmental remediation company. They’ve done everything from coding and security updates to uploading videos, creating blog posts, and building landing pages.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Vinay Panday
Director of Marketing, Allaince Enviromental Group
 
Verified
The Review
Feedback summary: 

The project increased click-through rates, leads, and conversions. CreateApe was a dedicated partner. The team goes above and beyond to meet project requirements and address issues as they arose. They provide personalized service for their clients.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m in charge of marketing at Alliance Environmental Group. Our company is a leader in the West in environmental remediation.

We work closely with insurance investors, restoration companies, general contractors, and facility, property, and hotel managers. We specialize in asbestos removal and abatement, led paint removals from sites, bedbug eradication through specialized structural pasteurization—which is chemical- and odor-free—hard and soft demolition and site clearing, and biohazard service trauma teams for crime and suicide scene cleanups. The disinfection side of our business has scaled during COVID-19.

We recently acquired the Mintie Corporation, which is a leader in global indoor environmental solutions. They produce a mobile containment unit used in hospital environments to stop the spread of airborne viral pathogens. It’s been used with the flu, measles, and tuberculosis, and it’s now being used with COVID-19.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

They’ve done a number of things for us recently, starting with a brand redevelopment and redesign and a reconfiguration of our indoor environmental solution website. We hadn’t had an opportunity to start working on that since we acquired them.

SOLUTION

What was the scope of their involvement?

CreateApe created a new version of the website, but they’re also the web and digital solutions company of the group. It has an e-commerce component and a service business with a plethora of content. They handle all regular website and content updates. This includes the creation of landing pages, coding, security updates, and analysis of website traffic. They’re uploading videos, creating blog posts, recreating landing pages, funneling leads, and so on. We go to them on a daily basis.

There’s an initial process with me as the person giving directions, and there are certain stakeholders involved that approve content.

They handle graphic design and content for newsletters, landing pages, SEO and PPC campaigns, brochures, email blasts, and anything else we require.

What is the team composition?

I believe there are 12 people in total in their team, including designers, developers, and project managers.

We have a dedicated project manager on their side, who understands the nuances of our business. Not everybody, especially a new agency, understand what we do.

I have a great relationship with their CEO, working at a granular level, but I also deal with project managers, developers, and designers. It depends on how big the project is.

How did you come to work with CreateApe?

I was fortunate enough to work with them in my previous organization, and I had a great relationship with them there. When I left for this company, I picked up the phone. They’d gone above and beyond previously, and they had great service, so I moved ahead with them. CreateApe has a great track record of working with healthcare businesses and companies in e-commerce.

How much have you invested with them?

The site cost around $35,000. The multi-retainer we have with them is for $3,000 per month. We’ve spent in the region of $25,000 so far.

What is the status of this engagement?

CreateApe started working with us at the beginning of April 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our infection control COVID-19 campaigns have led to a massive increase in click-through rates, lead generation, and conversions, and we have a good cost per click. We can attribute this to CreateApe’s work on landing page design.

In terms of analysis, our previous agency didn’t give us any technical SEO audits, while CreateApe’s provided that information since we started working with them. We’re getting one step further now, looking at website traffic and how we can increase conversions across the board.

We’re using Hotjar, which can interpret user session recordings and heatmaps. That was a recommendation from CreateApe, and I’d already seen success with it at my previous company. These analytics are going to allow us to pivot and move the needle, especially in uncertain times like these. In working with CreateApe, I’ve realized that they’re providing that needed feedback and granularity.

I’ve gotten some great recommendations from them, such as also using UsabilityHub to get some market research behind it, A/B testing, email campaigns, and so on. They’ve worked with customers in the past that have done that.

How did CreateApe perform from a project management standpoint?

Our dedicated project manager goes above and beyond. If I want something, it’s there within a short period of time. Whether it be a security concern, an issue with the WordPress site, or we have a newsletter that needs to go out, they’re on top of things.

Because of the nature of our business, our content is cyclical and seasonal, and we have updates that need to happen all the time. Everything they did was crucial for us, and we appreciate having a dedicated, hands-on team. They don’t look at us as just a number, doesn’t wait for months to give us a report, and doesn’t put us in a sprint and say that someone will get back to us.

We have weekly status meetings and monthly follow-up meetings, and our executive team is also kept into the loop. Everyone is working together toward a common goal. CreateApe is like an extension of our marketing department, and that’s why we’ll continue working with them.

I can pick up the phone or send them an email at any time to ask for an update. I love their responsiveness and quick turnaround time, especially for an agency based in southern California. We get great value in terms of bang for buck. What’s also good about it is how they structure the information. They put together wireframes and create staging sites. It’s always about keeping us informed and updated.

What did you find most impressive about them?

It’s the level of personalization. I went from being in the most junior position when I started, to being the CMO of a company with a $100 million marketing budget. I’ve seen it all, and there are a lot of companies out there that set certain expectation levels according to what their background has been, but that just treat the client as a number.

If I pick up the phone to speak to their CEO, or if I have to get their project manager on a Zoom call, they’ll drop things for me. Also, by having a dedicated team, they’re able to streamline who takes care of design, coding, and development. CreateApe never dropped the ball—they understand our nuances, the role-players involved, and how to get information through.

More importantly, if there’s an issue, there’s quantifiable data involved. More than just getting traffic onto a website, we need to get conversions from it. I’m excited about what we’re going to see from the website when it’s completed, as well as from other projects with CreateApe moving forward.

Are there any areas they could improve?

I’m a satisfied client, in more ways than one. I can’t find any issue or concern with their service. They always go above and beyond, and always deliver quality work. They keep within what they have to deliver, but also try to go above and beyond. CreateApe is a good agency to work with, and they’ll always give good value and personalized service. More importantly, they offer dedicated teams, so there’s no dropping the ball or lag times.

There can be a lot of moving parts to a business, and they know how to address that. Also, they know healthcare, fashion, B2B, B2C, e-commerce, and so on. Even if they haven’t had experience in a specific area, they’re willing to put in the necessary work and understand the client’s objectives. There are dime-a-dozen agencies out there, and many that claim to have great work capabilities, but a lot of them are one-man-bands. I will continue working with CreateApe, and even carry them over to different roles.

Do you have any advice for future clients of theirs?

Clients should give them a proper briefing and get CreateApe involved with their business from the outset. We can expect a level of granularity from them, but the client should make sure they outline everything that’s key. What I like about CreateApe is that they’ll quote accordingly if something’s not covered in our retainer, telling us how many hours and resources it’ll take. Once they know exactly what the requirements are, CreateApe will address all the goals and objectives. Even if they come short, they’ll look at it again and go above and beyond. I believe that a company should come with the mindset of under-promising and overdelivering, rather than the opposite.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software & Web Dev for Music Retail Website

“We communicated on Zoom and had a weekly check-in on the website.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2020 - Ongoing
Project summary: 

CreateApe designed a website and the UI for a software system. Executing on a rough sketch, they went back and forth on designs, and uploaded to Sigma for the developers to implement.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Michael Patti
CEO, CineSamples
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the final designs. CreateApe has a talented design team and plenty of resources. They were available and responsive throughout the engagement, making them very easy to collaborate with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company called CineSamples. We create music software for the professional music community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We’ve been looking at doing a complete web redesign. We are also working on the UI design for a new software product.

SOLUTION

What was the scope of their involvement?

On the software project, we had a couple of kick-off calls, and they understood exactly what we were looking for. After some back and forth, I did a quick sketch to demonstrate what I was thinking. They gave me a few options and ways to go about it. Their deliverable was a design, they put it on Sigma, and my engineers would export what they needed from that website to implement and develop.

What is the team composition?

Al (Founder) is the point man and Chelina (Project Manager) was out project manager. They were organized and kept us on track. Then we had a graphic designer.

How did you come to work with CreateApe?

Al articulated back to me what I was saying. They have a great team, and Al is a good leader. They clearly understood what I was looking for and put the right person on the job.

A lot of other companies were very structured and made is seem like they were a big firm. Al on the other hand was very down to earth and gets his work done.  

How much have you invested with them?

It’s been over $10,000 at this point.

What is the status of this engagement?

We started working together in March 2020 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re very talented designers. We just hired a CMO recently and he is really impressed with the quality of the design. Our general manager also thought they were fantastic. People are excited about how they’re able to implement its functionality as well.

How did CreateApe perform from a project management standpoint?

We communicated on Zoom and had a weekly check-in on the website. They’re very responsive; if I ever sent an email, Chelina responded within minutes. We also use Slack and we created a channel provide notes and feedback. They implemented anything we requested.

They deliver in accordance to deadlines. With the website—it’s not their fault—we kept adding features, so things got pushed a little bit.

What did you find most impressive about them?

I appreciate what they have all the resources I need.  I just need to go to Al, and he makes sure it happens for me no matter what it is.

Are there any areas they could improve?

Since they passed the design on to us. it is taking our team a little longer than I anticipated to implement it. Otherwise, everything is great.

Do you have any advice for potential customers?

Al helps you come up with a solution, and that’s really helpful. Have an open mind and listen to what they have to say. They’re the experts.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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BRONZE VERIFIED
Business Entity
Business Entity Name
CREATE APE, INC.
Status
Active
Jurisdiction of Formation
Delaware
Id
6094687
Date of Formation
May 16, 2018
Last updated
Mar 4, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
29
OVERALL REVIEW RATING
4.7
Source
Clutch
LAST UPDATED
August 12, 2020