CreateApe

Bronze
VERIFIED

CreateApe is a digital creative agency in Southern California offering comprehensive solutions to your most pressing problems. With over 15+ years in the UX/UI design space, we know how to elevate your user's experience and to translate that into metrics you can actually see. 

Our passionate experts are leaders in UX, UI, developers, project managers, and communication and social media strategists. Our mission is to provide our clients with a unparalleled and personalized solution-based service. 

 
Undisclosed
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
Irvine, CA
headquarters
  • 300 Spectrum Center Drive
    Irvine, CA 92618
    United States

Portfolio

Key clients: 

Our key clients are technology start-ups, eCommerce based design needs, and business looking to have optimized desktop and mobile UX/UI design. 

Reviews

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UI/UX & Design Support for Real Estate Platform

“CreateApe has become part of our team, and that isn’t something you can buy.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

CreateApe designed a mobile app’s UI and UX and built wireframes. They also helped with rebranding. The team continues to provide design support.

The Reviewer
 
1-10 Employees
 
Santa Monica, California
CEO, Real Estate Platform
 
Verified
The Review
Feedback summary: 

Because of CreateApe’s design work, the app is ready to launch. The new color scheme has garnered high praise. They facilitate a collaborative partnership, offer actionable insights, and fulfill requirements. The team delivers great results while adhering to the schedule and budget.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online and mobile real estate brokerage. Buyers use our platform to search for homes, schedule tours, and write offers. We refund them 50% of the commission at the close of escrow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

My company had already developed our platform’s backend and web app, but we needed help designing the mobile app’s UI/UX. We wanted the design to resonate with millennials, our primary demographic.

SOLUTION

What was the scope of their involvement?

We presented CreateApe with our vision and had a whiteboarding session. They designed the UX and UI from scratch and built wireframes, which they delivered to our engineers.

We've continued to engage CreateApe on other projects. They've done some rebranding, such as implementing a new color scheme.

What is the team composition?

We primarily interact with CreateApe’s founder, who does the majority of the UI/UX work, and a copywriter.

How did you come to work with CreateApe?

Our product manager determined that we needed UX support, and he recommended CreateApe based on their skill and ability to deliver. Based on our product manager’s experience in the tech space, my team valued his opinion. We explored a few other vendors, but we ultimately chose CreateApe.

How much have you invested with them?

Our initial budget was $5,000 per month, and it’s now closer to $10,000 because we continue to expand the scope of the engagement.

What is the status of this engagement?

Our work together began in March 2019, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered the UI/UX that we needed to get the app to where it should be for version one. We’re very close to launching the app because of CreateApe. The app wouldn’t have the look and feel that we wanted if we’d tried to do the UI/UX internally.

We’ve received great feedback regarding the new color scheme. Their design insights have helped improve the presentations we make to investors.

How did CreateApe perform from a project management standpoint?

Our work with CreateApe is incredibly collaborative. Rather than merely presenting them with the specs and waiting for them to deliver, our teams shared ideas and feedback throughout the app design process. The copywriter helped us choose the tone and language that would resonate best with our millennial users.  CreateApe is attentive to our needs and our experience within the real estate industry, which has allowed them to provide great design insights.

CreateApe uses InVision, which my team has access to. Stakeholders and investors are always impressed by the app demos that I show them from InVision. Our teams communicate via Slack and have conference calls over Zoom. CreateApe is responsive and provides frequent updates.

What did you find most impressive about them?

CreateApe has become part of our team, and that isn’t something you can buy. We continue to increase our monthly budget with them because we see so much value in their efforts. They do what they say they’re going to do. Every vendor says they’re going to deliver great results, but very rarely do they live up to those standards in the way that CreateApe has. They also deliver on time, which is unusual in the tech space; in fact, they often outpace time estimates and deliver more than what they promised. They also adhere to our budget.

Are there any areas they could improve?

No, I honestly don’t.

Any advice for potential customers?

Be clear about your requirements but also remain open to the idea that they have many capabilities beyond what you may initially be contracting them for. They can become a part of your team. It’s worth having an investigative phone call with them to see if there are other ways they can help you grow.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for iOS App

“CreateApe became an extension of our company.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - May 2019
Project summary: 

CreateApe did UI/UX design for an iOS mobile app prototype.

The Reviewer
 
1-10 Employees
 
Irvine, California
Matt Mathison
Co-Founder & Chief Product Officer, GĒR
 
Verified
The Review
Feedback summary: 

CreateApe fulfilled requirements and achieved goals. The team provided actionable recommendations and objective feedback, facilitating a smooth collaborative partnership. They were responsive, timely, and accommodating.  

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and chief product officer at GĒR, a sports media and e-commerce platform that connects athletes around the world to equipment, apparel, and each other.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We wanted to have a functional prototype for fundraising and needed to outsource the UI/UX design of our mobile app. Our intended users are professional and everyday athletes, sports fans, and leagues, so the design needed to be quite encompassing.

SOLUTION

What was the scope of their involvement?

CreateApe did UI/UX design in the frontend of our iOS app. My team provided them with our logo, a basic set of brand guidelines, and a few design templates. They provided suggestions based on these materials, and we collaboratively decided on a design.

What is the team composition?

My team worked with 5–8 people. We had one main point of contact.  

How did you come to work with CreateApe?

We researched several different vendors on Clutch. We interviewed a short list of companies and felt that CreateApe best fit our needs, based on their experience and our interview with them.

How much have you invested in them?

My company invested between $25,000–$50,000.

What is the status of this engagement?

We worked together from December 2018–May 2019. They still fix issues or make changes if we ask them to.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us reach the goals that we set out for this project. We’re going to start presenting the prototype soon, and we feel that we can tell a story and bring it to life rather than just pitch an idea.

How did CreateApe perform from a project management standpoint?

They adhered to our needs and were conscious of them. Communication was great; we used Basecamp and had weekly video conferences. They were timely in their responses.  

At the beginning of the project, I requested an in-person meeting with CreateApe’s team, and they obliged. Knowing who I was working with made the project much easier. At another point, I asked to meet with them because my team was overwhelmed with the workload and needed to reprioritize some goals. Their team traveled to meet with us. CreateApe became an extension of our company. We always felt like a top priority.

The CEO was very involved in the project, from start to finish. The team always followed through on what they said they were going to do. I’ve found that designers often take their time and like to do things their own way, but that was never the case with CreateApe.

What did you find most impressive about them?

Their ability to look at the scope of the work and articulate what would or wouldn’t work was impressive. CreateApp not only did all of the work but served as consultants, and that was one of their strongest qualities. The team utilized relevant examples to support their recommendations. They helped us create the UI/UX design that we wanted based on their experience and objectivity. Their capacity for teamwork was great; they put our goals at the forefront, and we collaborated to achieve those goals.

Are there any areas they could improve?

The materials in Basecamp became a bit disorganized and confusing. When I recommended using one folder on Google Drive or Dropbox, they created one within hours. If I did this process again, I’d ask for that folder upfront, so I wouldn’t have to scroll through Basecamp to see the latest designs.

Do you have any advice for potential customers?

I must say that it’s very rare for me to leave a review. CreateApe is like an extension of your team that genuinely cares, looks at things objectively, and provides all types of feedback.

5.0
Overall Score I don’t think we could have chosen a better partner for what we were trying to accomplish.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Communication was one of their strong suits.
  • 5.0 Cost
    Value / within estimates
    We used Clutch to determine that CreateApe was within our budget. We got great value for cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX, Marketing & Frontend Work for Software Tech Co.

"They’re a fantastic department; really communicative, proactive, and always hitting tight timelines."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018 - Ongoing
Project summary: 

CreateApe provided UX, marketing, and frontend development, working on an application intended for classroom learning. They first developed a clickable prototype, which became the app’s UX and frontend.

The Reviewer
 
11-50 Employees
 
Santa Barbara, California
Torrey Monnich
Director, Mosaic Network Inc.
 
Verified
The Review
Feedback summary: 

The team produced excellent deliverables, creating the application’s UX and frontend to a very high standard, and offering input on marketing too. They were both responsive and proactive throughout the work, always taking on tasks even when the timelines were extremely tight.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product strategy at Mosaic Network which is a software tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We needed to develop some prototypes quickly, particularly in terms of help with UX design and creative work.

SOLUTION

What was the scope of their involvement?

They initially created some clickable prototypes for us in a really rapid timeframe, actually during a conference. There were a lot of changes, and we worked with them remotely. hat clickable prototype eventually translated into the work for the live product, for which they collaborated with our dev team on some of the frontend aspects.

After that, they developed an app for us, also in a tight timeframe. They took a very wordy online experience survey that needed a lot of guidance in terms of user interaction and turned it into a really lovely experience. They also did the design that helped to integrate the frontend work.

What is the team composition?

We interacted with Al (Founder, CreateApe), as well as a couple of people in project management and design. We also worked with someone in marketing who helped us define our campaigns and with developers who integrated the frontend work with our backend development.

How did you come to work with CreateApe?

I’ve worked with Al before, so I already knew his work ethic and collaborative spirit. It was a no brainer to work with them on this project.

What is the status of this engagement?

We began working with them in July 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The mobile app they developed for us is a school readiness app, to be delivered by a teacher in a classroom setting. It’s really important for the experience to be seamless, as in prior apps, teachers had to take notes by hand and then teach them online.

Instead, CreateApe developed a streamlined tablet experience that teachers can enter and exit while teaching. It’s a much more organic experience overall, and it keeps data more accurately and more easily. It’s definitely brought our offering up to date and to where it should be. People are really interested it is ease of use.

How did CreateApe perform from a project management standpoint?

They’re a fantastic department; really communicative, proactive, and always hitting tight timelines. We used Slack and email to communicate, while at the beginning of our engagement, we brought Al on site so he could really understand our business and its strategies.

What did you find most impressive about them?

The talent that they bring as well as their incredibly collaborative spirit is the most impressive. They’re always ready to respond positively at the last minute, even when tasks have complex design challenges. They always have a ‘yes’ attitude.

Are there any areas they could improve?

No, I wish them success and hope to work with them again.

Do you have any advice for potential customers?

A little bit more breathing room than we had would allow everyone to apply the right processes, but in our case, it didn’t their work. We’ve handed them things with little notice and on tight timelines.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Shopify Development for Crystals Company

"The team was great and couldn’t have performed any better."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. - Dec. 2018
Project summary: 

CreateApe designed and developed a Shopify Plus website with custom features. Services included testing and monitoring.

The Reviewer
 
1-10 Employees
 
San Clemente, California
Chris Almida
CEO, ARK Crystal LLC
 
Verified
The Review
Feedback summary: 

The site enhanced the brand image and tangential marketing efforts. CreateApp was a knowledgeable and collaborative partner. Notable strengths included seamless project management and quick fixes.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of ARK Crystal LLC. We sell healing crystals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CreateApe?

We needed a new e-commerce website.

What were your goals for this project?

The site needed to align with our brand and vision.

SOLUTION

How did you select this vendor?

A third party recommended CreateApe.

Describe the project and the services they provided in detail.

CreateApe designed and developed a Shopify Plus site to replace our older one. They added custom upgrades. The team did testing prior to launch and now monitor the live site.

What was the team composition?

The team comprised a designer, project lead, and a developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The engagement positively impacted our company by raising the bar with our brand and marketing.

How was project management arranged and how effective was it?

The partnership was a true collaboration. The project manager was flawless despite the occasional hiccup. We met every Monday to discuss the project’s status.

What did you find most impressive about this company?

CreateApe was knowledgeable, dedicated, and committed to success. They felt like part of our development team—and still do as they monitor our site. We couldn’t ask for more.

Are there any areas for improvement?

Some minor communications issues arose during the project—as to be expected—but the team handled these quickly and appropriately. The team was great and couldn’t have performed any better.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I was completely satisfied with the relationship. Based on the deliverables, I’d recommend the team without hesitation.
  • 5.0 NPS
    Willing to refer

Email and Web Design Support for Marketing Platform

“CreateApe designs clean templates that effectively get our messaging across to subscribers.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2014 - Ongoing
Project summary: 

CreateApe provides design services for website landing pages, email templates, and other creatives as needed.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
VP, Media Buying, Marketing Company
 
Verified
The Review
Feedback summary: 

CreateApe creates clear and unique designs that effectively achieve the company's goals. They're able to deliver products that require little iteration with minimal direction. Organized, responsive, and proactive in their approach, they continue to be great partners to work with.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of media buying for a marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We didn't have any in-house designers, so we engaged CreateApe for web and email template design services.

SOLUTION

What was the scope of their involvement?

CreateApe designs email templates, landing pages of our websites for multiple products, and other creative as needed (i.e., banners).

What is the team composition?

We've worked with a few different people on their team, including the founder, a project manager, and a designer.

How did you come to work with CreateApe?

They've been on retainer with us since before I came onboard. When I started working at the company, our design needs expanded.

What is the status of this engagement?

We've been working with them since June 2014 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CreateApe designs clean templates that effectively get our message across to subscribers. We continue to be very happy with their efforts.

How did CreateApe perform from a project management standpoint?

They're very organized and responsive, using Basecamp to stay on top of tasks and keep communications in one place.

What did you find most impressive about them?

With minimal direction, they're able to transform an idea into effective designs. They create clean products that require little to no iteration that are unique and follow best practices.

Are there any areas they could improve?

I can't think of anything at the moment.

Do you have any advice for potential customers?

Give them a clear idea of what you're looking for and as much direction as possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX and UI Design for Digital Media Platform

“They designed our entire user interface for our SaaS products, and the results are solid.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Mar. 2017
Project summary: 

CreateApe worked iteratively to produce a complex user interface for a SaaS product. The team then provided print and marketing assets.

The Reviewer
 
11-50 Employees
 
Burbank, California
CTO, Media Company
 
Verified
The Review
Feedback summary: 

Although CreateApe had to go back and forth to capture all the requirements, they produced an exceptional UI design in the end. The interface displays a high volume of data in a consumable format, and users have responded favorably. Customers can expect consistent communication.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a media company with a SaaS product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We were creating a compliance system for large content donors from major motion picture studios. It was a SaaS product that would collect a lot of data from the internet and present the information in an easily consumable format. We engaged CreateApe to design the interface.

SOLUTION

What was the scope of their involvement?

They designed the user interface for our SaaS product, going through multiple iterations before delivering the final PSD files. It was a complex dashboard that needed to convey a lot of charts and data in a comprehensive way. Our internal development team then used the design to build our product. We would approach them again for additional graphic design work, including printed and marketing materials.

What is the team composition?

I worked with Alessandro (Founder & Creative Director, CreateApe).

How did you come to work with CreateApe?

I stumbled on them along with other vendors while researching online. At the time, I was looking for design firms that had experience building complex user interfaces that needed to display a lot of data. Out of all the candidates, CreateApe had the most convincing understanding of both design and user experience.

How much have you invested with them?

We spent between $10,000–$15,000.

What is the status of this engagement?

The initial project lasted from September 2016–March 2017 with additional smaller products for the marketing materials.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They designed our entire user interface for our SaaS products, and the results are solid. Customers have responded well, and the UX is excellent.

How did CreateApe perform from a project management standpoint?

Whenever we need to speak, Alessandro immediately scheduled the calls and sent the invites. We communicated via Skype calls and coordinated the project using Jira.

What did you find most impressive about them?

Aside from the excellent final product, nothing specific comes to mind.

Are there any areas they could improve?

Although the final product was strong, there were instances when I had difficulty conveying specific business requirements that weren’t always captured in the initial iterations. We had to go back and forth a few times to arrive at the final result.

Do you have any advice for potential customers?

When working with a team within the UX/UI space, it’s important to have a strong product owner that understands what the final outcome should be. Know how you want the product to feel and what your users should experience.

5.0
Overall Score They were good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The cost was good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redesign for AI Marketing Company

“They were able to interpret our ideas even when we weren't articulating them clearly… .”

 

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - June 2017
Project summary: 

After helping brainstorm ideas, CreateApe redesigned a website from ground up. They developed the new look and feel of the site and assisted with moving the backend to WordPress.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Alexandra Barcelona
Former Senior Digital Marketing Manager, ReSci
 
Verified
The Review
Feedback summary: 

Investors appreciate the new design and the in-house sales team finds the website easy to navigate. CreateApe went above and beyond to meet all needs, while their expertise and exceptional communication skills helped them deliver a top-notch product on time.

BACKGROUND

Introduce your business and what you do there.

When I worked with CreateApe, I was a senior digital marketing manager at ReSci (Retention Science). ReSci is a Martech software, so it helps companies target customers with the right messages by using AI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We were going through a complete rebrand of our company that included renaming and repositioning ourselves. We were looking for a vendor to design a new website for us.

SOLUTION

What was the scope of their involvement?

We had some ideas of what we wanted on our site, but they helped us identify the structure. They redesigned our entire website and helped us move our backend from MODX to WordPress. They were with us from the beginning of brainstorming to the final design phase.

What is the team composition?

I mostly worked with Alessandro (Founder and UX Designer, CreateApe). He had a developer and a designer who were also involved in the project.

How did you come to work with CreateApe?

I worked with them at my previous company. We interviewed a couple of other vendors for this project, but our entire marketing team agreed that CreateApe was the best fit for us.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

The project started in January 2016 and it was completed in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was part of our rebrand campaign, so the design was very important to us. We got positive feedback from our investors about the messaging on the website and our internal sales team thought the new website was much easier to use. CreateApe understood exactly what our CEO and our team wanted. They were able to interpret our ideas even when we weren't articulating them clearly.

How did CreateApe perform from a project management standpoint?

We had regular phone calls and used email to stay in touch. Alessandro is very responsive. He came to our office and made sure he answered everyone's questions. He was easy to work with and stayed on top of our deadlines.

What did you find most impressive about them?

I worked with a couple of different vendors throughout my career, but CreateApe stands out because of their communication. I never had to hunt them down. If they were going to be late, they were always upfront about it, letting me know the reasons.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Lean on them for their expertise and their knowledge. They'll give you a different perspective to look at your project, which is the key to success.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for AI Company

"They adapted to our restrictions as a startup and provided valuable insight and feedback throughout the project."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Aug. 2018
Project summary: 

CreateApe designed the UI/UX for a web application, creating low- and high-fidelity wireframes in Sketch to aid collaboration, and helped facilitate the conversation on functionality with the internal team.

The Reviewer
 
1-10 Employees
 
Irvine, California
Anthony Howcroft
CEO, SWARM Engineering
 
Verified
The Review
Feedback summary: 

The app has yet to launch, but its UI/UX has garnered positive feedback from internal and external stakeholders. CreateApe adapted to occasionally irregular deadlines and comped any work that failed to meet requirements. They kept in constant contact and provided valuable insights throughout the project.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of SWARM Engineering. We build multi-agent systems that use artificial intelligence to solve complex optimization problems for enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We engaged CreateApe to design the UI/UX and graphics of a web application. We were still finalizing what the system would do, so we also needed advisory services and some facilitation.

SOLUTION

What was the scope of their involvement?

CreateApe led a brainstorming session with us to determine the web app’s UI/UX and functionality. They then created low-fidelity wireframes using Sketch, a technology that I requested. It allowed us to apply edits ourselves and limit the number of iterations needed. Once we were satisfied, CreateApe completed high fidelity wireframes. They attempted to integrate it with our underlying systems, but that was a challenge as some of those systems were still in flux. Ultimately, we performed the integration in-house, allowing us to change both the front- and backend in tandem. CreateApe did not charge us for that prototype development work, which we appreciated.

What is the team composition?

We collaborated with a variety of team members, but we had 3–4 people who stayed with the project from start to finish. Alessandro (Founder, CreateApe) was our main point of contact.

How did you come to work with CreateApe?

I searched for UX designers and found it difficult to find someone who had enough experience at our price point. CreateApe then reached out to me. They interested me because they had a local presence and we could have our initial meeting in person.

How much have you invested with them?

We spent about $14,000.

What is the status of this engagement?

We worked together from May–August 2018, and the project is complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The UI/UX design fulfilled all requirements, and we’ve implemented it into a preliminary platform. The app itself has yet to launch; a paid pilot program with a major customer is live now, though.

How did CreateApe perform from a project management standpoint?

They showed flexibility throughout the project and accommodated our timeline without issue. We had a direct line to their team at all times. We coordinated via phone, email, Slack, and GitHub.

What did you find most impressive about them?

They adapted to our restrictions as a startup and provided valuable flexibility, insight, and feedback throughout the project. We also found it valuable to have a face-to-face relationship. We look forward to engaging in future projects with CreateApe.

Are there any areas they could improve?

No, the project went smoothly and we were highly satisfied with their work.

Any advice for potential customers?

We found it beneficial to have the initial meeting in person and to set up checkpoints throughout the project for status updates.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Revamp for Nonprofit Organization

“I appreciated their transparency, reliability, and ability to execute.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

CreateApe maintains three WordPress websites—updating complex plugins, adding new features, and fixing bugs to assure each platform runs smoothly. They also support several social media accounts.

The Reviewer
 
1-10 Employees
 
Fairfield, New Jersey
Lisa Feldman
Vice President, Renovation Angel
 
Verified
The Review
Feedback summary: 

The team’s work improved user experience and boosted customer satisfaction through a more accessible interface. A very consistent agency, CreateApe provides routine updates and regularly completes projects on time. Their open communication style allows for a fluid and transparent process.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of Renovation Angel, a nonprofit that reclaims items from renovated or demolished homes–primarily in kitchens with appliances and countertops. For no charge, our team carefully dismantles items, saving homeowners removal costs and also giving them a tax deduction for their donations. Because all of these appliances aren’t going to landfills, we’re protecting the environment. In my role, I oversee our web presence across all channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We have three WordPress websites, each detailing the different services that we provide. We’d been working with another agency to maintain the platforms, but we weren’t happy with their performance. Looking to update the site, we decided to find a new long-term partner.

SOLUTION

What was the scope of their involvement?

We were new to WordPress, and we were working with complicated plugins, so CreateApe first assessed our sites and highlighted several areas that needed to be either changed or updated. The team took over each platform’s entire architecture and worked through all bugs and updated a few plugins. They did a tremendous job of cleaning up our systems, which continue to run seamlessly.

Since then, they’ve done some design work. A project that started with simply updating our UX strategies soon expanded to a full website redesign. Now, they maintain our platforms and social media accounts, scaling and improving each as we grow as a business.

What is the team composition?

The CreateApe team grew since we first started working with them, adding exceptional talent to their portfolio. We mainly work with Alessandro (Founder, CreateApe), his assistant, and a lead developer who handles the day to day work.

How did you come to work with CreateApe?

I came across their profile in an online search and reviewed their reputation and business model. I liked what I saw, so I reached out and asked them to take on our project.

How much have you invested with them?

We spend between $60,000–$90,000 each year.

What is the status of this engagement?

We started working with them in 2012, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The redesign improved our overall user experience and customer satisfaction rates. Our customers praise the platforms’ updated and intuitive performance and accessibility. CreateApe’s assistance with our social media campaigns has been very helpful as well.

How did CreateApe perform from a project management standpoint?

The track the project through Basecamp, providing updates on each task’s progress. Over the years, the CreateApe team has developed a good understanding of our business and our project. Now, they’re able to work quickly and adequately address problems. Because we have access to each team member, the inter-team workflow is efficient and fluid.

What did you find most impressive about them?

I appreciated their transparency, reliability, and ability to execute. I know what to expect from their work; there’s never any confusion or misunderstandings.

Are there any areas they could improve?

No, they’ve delivered everything we’ve asked of them so far.

Any advice for potential customers?

Clients should be clear with what they want. Provide CreateApe with definitive goals so that they can put together an accurate proposal.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web, Branding and UX Design for Healthcare Company

"It’s getting positive feedback on the look and feel, a major improvement from the previous site."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2018 - Ongoing
Project summary: 

CreateApe provided UX designs and built several e-commerce websites. They're currently supporting QA, design validation, and user acceptance testing.

The Reviewer
 
1,001-5,000 Employees
 
Lake Forest, California
Consultant, Healthcare Company
 
Verified
The Review
Feedback summary: 

User feedback has been overwhelmingly positive. Despite delays not of their own making, CreateApe keeps the projects moving and on budget. Expertise and meticulousness are hallmarks of their work. They also bring ideas of their own to the table that enhance the project creatively.

BACKGROUND

Introduce your business and what you do there.

I’m a consulting general manager, working with a healthcare company on their e-commerce website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

The healthcare company is a $2 billion medical company that provides services to patients across the U.S. They were looking to create three new online channels to connect their patients to various health and wellness products and services.

SOLUTION

What was the scope of their involvement?

One website that CreateApe helped us with is a direct channel for current patients with specific prescription needs. They helped us with the vertical that had specific use cases and a lot of complexity. They built the workflow and UX for prescriptions and medical devices.

The second website they built is a service that we’re doing in partnership with other vendors in the medical services space. We’re creating a holistic service surrounding sleep diagnosis. The site allows people who have issues sleeping to see if they need to be diagnosed for a continuous positive airway pressure (CPAP) machine. Users can do a video screening with a medical physician from the convenience of their home. CreateApe created a UI that marries all of these services to make it seamless to the end customer.

The third website is a retail environment for anyone that needs medical devices or equipment to convalesce at home. This site has a broad catalog of 5,000–10,000 potential products. The site makes these products available to anyone.

CreateApe also helped us develop the overall branding, creating logos and designs. In addition, they developed the UX. They focused on how the end customer arrives at the site, what they see when they first get there, and then how the experience plays out all the way through the transaction.

What is the team composition?

We primarily interact with four individuals. Alesandro (founder, CreateApe) is our overall lead and UX expert. We also worked with a lead designer; a project manager who oversaw the timeline and the budget; and a frontend developer who made sure that the development files worked for our backend developer and our integration partner.

How did you come to work with CreateApe?

We were referred to them by another company that worked with them in the past. We needed a team that was extremely nimble, flexible, and had a rapid turnaround time. CreateApe could be available outside of regular business hours to work with our vendors in Eastern Europe. They also have expertise in UX, which was very important.

How much have you invested with them?

We’ve spent about $100,000 across the three different sites.

What is the status of this engagement?

We started working together in March 2018 and the engagement in ongoing. They've delivered all of the creative, designs, and files. Currently, they're working with our development and implementation teams. They're continuing to support user acceptance testing, design validation, and QA.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the three sites has been live for about three weeks. We're doing AB testing right now. It’s getting positive feedback on the look and feel, a major improvement from the previous site. In terms of performance, we're seeing better performance on the new site than the old site. It’s early, but we’re confident that the site is going to continue to perform better.

How did CreateApe perform from a project management standpoint?

They collaborated with us in Asana, our internal tool, during the initial phase. Once the projects were formalized and approved, they migrated them over to their project management tool. We mainly communicated through email and Skype. We had in-person kickoff meetings at the offices. We also met at key touch points, such as creating a storyboard of the personas of the types of individuals that would be visiting these sites.

They were great at adhering to our deadlines. We didn't have any issues in terms of getting the assets delivered on time. We were working on some really broad projects that involved a lot of cross-functional teams from our company. Sometimes those other team members weren't available on our schedule. In those cases, certain aspects were delayed because CreateApe didn't have the information that they needed to continue.

What did you find most impressive about them?

We were clear that we didn't want an agency to come in and just create a beautiful design. What was refreshing about CreateApe is that they took the time to understand the technology we’re using. They did research into whether or not they should design a custom site or leverage a template. Once they decided on a template, they thought about what types of modifications needed to happen to get the right customer experience. They went deep into every aspect, such as what happens when a user rolls over every icon in the design. They gave us a Zeplin file with the specs for everything (i.e., colors, fonts, behaviors) so that nothing was left to the imagination. CreateApe is significantly less expensive that other agencies we worked with in the past. They executed the work flawlessly and on the timeline that we needed.

Are there any areas they could improve?

We’re a large organization, which can be intimidating for an agency. Our project may have been CreateApe’s first experience working with a large, cross-functional team. We were perhaps a test case for them, but their next customer will benefit from the work that we did together.

Any advice for potential customers?

Give them detailed information about your requirements at the onset. Don’t assume that they're going to understand all of your requirements. Be as specific and clear as possible. Listen to their advice. Alessandro is very knowledgeable about consumers and UX. Sometimes we weren't open to listening, and as a result we made some mistakes along that way. They’re experts, so trust that they will give you really good advice.

4.5
Overall Score They're flexible, accommodating, and willing to help.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They really made an effort to meet our budget.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Delaware
ID
6094687
Date of Formation
May 16, 2018
Last Updated
Mar 4, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
11
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
June 4, 2019