What evidence can you share that demonstrates the impact of the engagement?
Because of the nature of our business, we’re always under a time crunch. CreateApe is great about delivering what they say they’re going to. Unlike other designers we’ve worked with in the past, they deliver quality results that meet our expectations.
We’ve gotten really good feedback from clients. CreateApe’s work is always really solid, and they bring a unique perspective to the table. They’re our go-to resource, and they deliver at the end of the day. In the long run, their work saves us time, since it looks nice and works well.
How did CreateApe perform from a project management standpoint?
We primarily do design reviews and kickoffs over the phone. My company has an internal project management system that Alessandro and his team have used every now and then, but the majority of our work is done via email and over the phone.
We generally go through a couple of rounds of design iterations. If there’s a design change, they’re good about calling us and talking through it rather than trying to go back and forth via email, which can be challenging.
What did you find most impressive about them?
Not only are their designs really good, but they make sense for the web. It’s one thing to have a good designer; it’s another thing entirely to have a good designer who knows how to design for web and mobile. It’s hard to find a designer who understands this, so the fact that CreateApe’s designs always work on the web says something.
They understand that we’re going to take their designs and translate them into working web apps or websites, and they bring a lot of experience and real-world application to what we’re doing. The team also accounts for change; for instance, we might need to put four blocks of content in a space where we’d originally planned to put two. Their work helps us redefine our customers’ online presence.
Are there any areas they could improve?
No, not really. They deliver what we ask them to deliver. We’ve figured out a good way of working together, and it’s obviously worked well for us since we’ve been going to them for almost three years.
Any advice for potential customers?
For any web project, you need to do your due diligence ahead of time and have a good idea of what you want. Go into the process expecting that Alessandro and his team will provide good feedback. They’re going to ask questions and want to know the background of your business, which is great. Once that’s done, ask for a delivery time. There will be tweaks and change, but you can expect that the final result will be really good.