CreateApe

Bronze
VERIFIED

CreateApe is a digital creative agency in Southern California offering comprehensive solutions to your most pressing problems. With over 15+ years in the UX/UI design space, we know how to elevate your user's experience and to translate that into metrics you can actually see. 

Our passionate experts are leaders in UX, UI, developers, project managers, and communication and social media strategists. Our mission is to provide our clients with a unparalleled and personalized solution-based service. 

 
Undisclosed
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
Irvine, CA
headquarters
  • 300 Spectrum Center Drive, Suite 400-068
    Irvine, CA 92618
    United States

Portfolio

Key clients: 

Our key clients are technology start-ups, eCommerce based design needs, and business looking to have optimized desktop and mobile UX/UI design. 

Reviews

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Landing Page Dev for Digital Marketing Agency

“They make sure to allocate the right resources to make for the most successful project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2019 - Mar. 2020
Project summary: 

Basing their work on an existing site, CreateApe collaborated with internal marketing and SEO teams to upgrade the UI/UX of the platform. They restructured the layout of the site technically and aesthetically.

The Reviewer
 
1-10 Employees
 
Lindon, Utah
Joseph Hansen
CEO, BuyBoxExperts
 
Verified
The Review
Feedback summary: 

Through the creation of targeted landing pages and marketing efforts, the team contributed to the increase in conversion rates and qualified leads coming through digital channels. Their transparency and attentive project management style helped them focus on both creative and technical tasks.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a performance marketing agency that helps brands succeed in the Amazon marketplace. I’m the CEO and founder of the agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We were looking for a design agency with both creative and technical experience. It was essential for them to understand our unique value proposition to increase our conversion. We wanted a site that funneled leads to the right places, providing a comprehensive customer experience for users. Our project focused on design, technical accuracy, and marketing.

SOLUTION

What was the scope of their involvement?

We already had an existing site. They worked in tandem with our marketing team and SEO agency to make sure we wouldn’t lose any of our rankings. From there, they put together a proposal that outlined the restructuring of the site, giving us the flexibility to attack priority areas month by month.  

What is the team composition?

They had designers, programmers, developers, content specialists, and a project manager. 

How did you come to work with CreateApe?

I found them while running a Google search and looking through agency portfolios. We wanted a team with design and development experience, so that’s what caught my eye with their team. 

How much have you invested with them?

We spent between $30,000–$40,000

What is the status of this engagement?

The project spanned June 2019–March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen an increase in conversion rate for several of the landing pages that they helped us create. Our team is now able to drive qualified leads to landing pages that are specifically designed to target certain groups. That’s led to a big increase in conversion rate. They’ve helped build those pages as well as craft the design and architecture to achieve our goals. 

How did CreateApe perform from a project management standpoint?

We communicated over Zoom calls, through Basecamp, with email, and over the phone. They’re transparent in their communication.

What did you find most impressive about them?

They’re incredibly proactive, responsive, and realistic with their bandwidth. Once they land business, they make sure to allocate the right resources to make for the most successful project.

Are there any areas they could improve?

We’re happy with their work and intend to refer business to them. 

Do you have any advice for potential customers?

You need to scope out your intended outcome before engaging them. If you communicate that information well, they can best leverage their resources to you. Otherwise, they’ll be trying to read your mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Rebranding for Healthcare Clinic

“CreateApe really had a desire to understand us fully before beginning the project.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. 2019 - Jan. 2020
Project summary: 

CreateApe rebranded a pregnancy healthcare clinic. After conducting a detailed focus group, the team created a new logo, style guide, web page mockup, and social media sample images.

The Reviewer
 
11-50 Employees
 
Northridge, California
Debi Harvey
Executive Director, Open Arms Pregnancy Clinic
 
Verified
The Review
Feedback summary: 

The designs recieved positive feedback both internally and externally, especially from a younger demographic. CreateApe is open and receptive to feedback, going through multiple iterations of designs to find the right match for the client’s needs. The team is creative, responsive, and hard-working.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the executive director of the Open Arms Pregnancy Clinic, a community health clinic specializing in pregnancy confirmation and decisions regarding pregnancy and sexual health.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We wanted to evaluate and update our logo.

SOLUTION

What was the scope of their involvement?

CreateApe rebranded our company, starting with our logo. They conducted focus group testing with our target demographic, looking at our logo, colors, name, and the look and feel of our site. Using these results, our teams collaborated in evaluating what we wanted to change. 

Their team designed multiple versions of our logo, which we tweaked a few times to find the right one. CreateApe also created a style guide, home page mockup, and social media sample images for us.

What is the team composition?

We work with three members of the CreateApe team, but have one main point of contact.

How did you come to work with CreateApe?

While doing some research online, we came across CreateApe on Clutch. After interviewing multiple companies, we felt we had the best connection and chemistry with CreateApe and decided to work with them.

How much have you invested with them?

We have invested about $8,400.

What is the status of this engagement?

Our engagement with CreateApe ran from August 2019–January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t gone live with the changes yet, but we found that a younger demographic responds really positively to our new logo. After some tweaking, we arrived at a design we all really love.

How did CreateApe perform from a project management standpoint?

Our teams would communicate using online conference calls or webinars. Their whole team is really responsive.

What did you find most impressive about them?

CreateApe really had a desire to understand us fully before beginning the project. I could tell they really wanted to get it right. 

Are there any areas they could improve?

No, everything has been great.

Do you have any advice for potential customers?

Give them direction for what you are looking for. I probably could have given them more detail because the initial logo designs didn’t feel right. They really are the expert, but they can’t read your mind.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Development & Design for Marketing Agency

"Their speed, responsiveness, and flexibility are their most impressive traits."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2019 - Ongoing
Project summary: 

CreateApe provided design, QA testing, and development services for a digital marketing agency's email marketing campaigns. They coded and constructed responsive emails with images and other features.

The Reviewer
 
51- 200 Employees
 
Los Angeles, California
Head of Retention Marketing, Marketing Agency
 
Verified
The Review
Feedback summary: 

CreateApe's team is amazing and flexible. Their QA testing process and ability to adapt to different platforms are impressive. The project management is amazing and communicative. They maximize efficiency with an hourly pay structure and ensure emails arrive consistently. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of retention marketing at MuteSix, which is a digital performance marketing agency based in Los Angeles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We outsource an employee at CreateApe to perform a large portion of our email development.

SOLUTION

What was the scope of their involvement?

They implement different designs for a variety of email service providers (ESPs) and different platforms. Our team provides designs for our clients. CreateApe takes those and encodes them into whatever ESP the client uses. Sometimes, they design the email itself. They add a combination of image blocks and other features to the email.

What is the team composition?

Two developers and two project managers work on the project. Alessandro (Founder, CreateApe) also works on the project.

How did you come to work with CreateApe?

We were referred to them by one of our clients. Our COO had been familiar with Alessandro’s work and had used CreateApe in the past. I restarted the conversation with their team, which is how we started working with them again.

What is the status of this engagement?

We started working with them in January 2019. We’ve just renewed the contract for another year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re amazing and extremely flexible. The flexibility is important for our agency because things are always changing. They are able to dive into different platforms very quickly, even if they aren’t familiar with it. You’re dealing with real people who work very quickly but also don’t make mistakes.

All of the designs they create are responsive to different platforms. They have a QA testing process to make sure everything works and looks good across different inbox placements. The QA system ensures that emails land in inboxes as fast as possible.

How did CreateApe perform from a project management standpoint?

We mostly talk to Alessandro or one of the project managers. They’re amazing and we love working with them. Responsive and on top of everything, they provide everything we need in terms of communication style. We’ll either talk to them on Slack or they’ll use our project management system for us. They’re flexible, responsive, and easy to work with. If we need quick changes, they can make them for us.

They have a really good process for project management. The manager takes ownership of the project and works directly with their developers. That person then works directly with us to cut down the number of hours used.

What did you find most impressive about them?

Their speed, responsiveness, and flexibility are their most impressive traits.

Are there any areas they could improve?

There’s nothing that comes to mind.

Do you have any advice for potential customers?

They’re awesome! We pay them hourly, so we try to maximize efficiency with hours. If you are working with someone on an hourly basis, make sure you are on top of how you want them to use your hours. Giving them a streamlined process for them to work within is the best use of your time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Healthcare Software Company

"They’re incredibly responsive. The turnaround time is quick and they welcome our feedback."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2019 - Ongoing
Project summary: 

CreateApe developed a new UI/UX. They researched the scope through onsite meetings and user interviews. Their team designed wireframes and a new, user-friendly site flow to make the project more intuitive.

The Reviewer
 
11-50 Employees
 
San Diego, California
Alexis Levine
VP, Product, Medikeeper
 
Verified
The Review
Feedback summary: 

Internal stakeholders and users had universally positive feedback. They are preparing to start a second project with the client. The CreateApe team was highly responsive and quick to answer any requests or new information.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice-president of product at MediKeeper. We provide a platform for companies to support corporate wellness initiatives.         

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We were looking to develop a new UI/UX for existing modules and components. We didn’t have the bandwidth to handle doing the design work in-house.

SOLUTION

What was the scope of their involvement?

They were redesigning our health risk assessment system, which is one of our largest and most complex components. For the existing module they are revamping, they came on site and we walked through high-level demos of our platforms. We then broke down the specific components that we wanted them to focus on. Our team deeply explained the functionality and flexibility of the program, but we also gave them information so they could to future-proof the new design. 

They went away to map and answer design questions. After this, they created low-res wireframes. We walked through several iterations of the wireframes with different user flows. From there, we moved to high-fidelity wireframes that our developers could use. They are also leading a user testing initiative so that we can determine the appropriate UX and user flow to make the project intuitive and user-friendly.

What is the team composition?

We have a dedicated project manager that focuses on deliverables and providing the necessary information. She’s our point person. We also have multiple designers on the team who work on all the user testing calls and feedback. Alessandro (CEO, CreateApe) has been our lead in terms of the path forward and we work with him closely.

How did you come to work with CreateApe?

Our CEO brought them to me, but we looked at several of their competitors. We liked that they’d have a dedicated team that for MediKeeper would be working with us locally. Other firms we spoke with were not local, which would make face-to-face meetings challenging. We were very impressed by their portfolio, both in terms of design and clientele. We got along well and had a similar agile, communicative approach.

How much have you invested with them?

We invested around $20,000.

What is the status of this engagement?

The work began in July 2019 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was some added pressure because we were getting feedback from our internal team and our clients. However, the good news is that our clients have been very receptive and liked all the design work. There has been no negative feedback. The client wanted to move forward and continue with more design aspects, which shows how strong their work is.

How did CreateApe perform from a project management standpoint?

They were always willing to communicate with us, whether that was by email, picking up the phone, or pulling up a screen share so there weren’t any roadblocks in creating new wireframes. Alessandro came onsite and met with us regularly. In terms of tools, they use InVision to share wireframes with us.

What did you find most impressive about them?

They’re incredibly responsive. The turnaround time is quick and they welcome our feedback. Any time I get new user feedback or data, they’ll find time to respond that day. It’s a pleasure to work with a team that makes you feel like you’re their only client.

Are there any areas they could improve?

I think if we’re getting iterations very quickly, getting feedback to them takes us more time than we expect. It’d be nice to have more external milestones planned out ahead of time so both teams are aligned with how quickly we should get feedback.

Do you have any advice for potential customers?

Understanding the goal of what you want to accomplish is important. If you’re doing a redesign, you need to understand the functional requirements before you get into design work. You should clearly share those requirements with CreateApe so that they understand what the backend needs for the design to work on the frontend.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Financial Lending Company

“As a team, CreateApe was always very responsive and capable of turning things around.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Oct. 2019
Project summary: 

CreateApe provided design support to a commercial lender with UX needs relating to both internal systems and external websites. The team executed a high-fidelity UX design for a variety of user interfaces.

The Reviewer
 
51-200 Employees
 
San Diego, California
Kevin Fahey
COO, Mulligan Funding
 
Verified
The Review
Feedback summary: 

Internal stakeholders agree that CreateApe’s design work constitutes a major upgrade, and early user feedback has been positive. The team turned things around quickly, ultimately adhering to a tight timeframe. Leadership was accessible and open to collaborating on all requests. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Mulligan Funding. We are a small–medium-sized commercial lender.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

My company had a variety of UX needs related to internal systems and external websites. We hired CreateApe to help drive UX design for some of these projects.

SOLUTION

What was the scope of their involvement?

CreateApe delivered a high-fidelity design for a variety of UIs. We started with some on-site sessions to meet with users and stakeholders, and then we moved into a remote iterative process. We went through feedback sessions based on their concepts before signing off on the final design.

What is the team composition?

We primarily worked with two individuals, a developer and a project manager. There were occasionally some others.

How did you come to work with CreateApe?

I did some research online and looked at a bunch of different firms. I liked what I read about CreateApe, so I reached out to Alessandro (Founder, CreateApe) and decided to go with them.

How much have you invested with them?

I think we spent about $3,000 per month. 

What is the status of this engagement?

Our work with CreateApe lasted from May–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we haven’t launched a big part of their work yet, everybody loves what they’re seeing. The feedback has been great. Our internal team thinks it’s a substantial improvement.

How did CreateApe perform from a project management standpoint?

Project management was fairly informal; we didn’t set up a formal project plan or use any specific tools. Internally, we have our own development boards that we work against, but for these projects, we primarily managed the work via email. 

What did you find most impressive about them?

Alessandro was very easy to work with, whether that was discussing how to structure the agreement or breaking down the project requirements. It was clear that he was very good at his job and willing to work with us on any sort of request. As a team, CreateApe was always very responsive and capable of turning things around. Although our timeline was aggressive, they were very good at working toward it.  

Are there any areas they could improve?

If I had to say one thing, it would be that the team was largely remote. We did a couple of onsite sessions, and I think adding some more would’ve been beneficial to us. However, this wasn't detrimental to the final product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design Support for Web Development Firm

“They’re our go-to resource, and they deliver at the end of the day.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Ongoing
Project summary: 

CreateApe provides design support to a web development company. They assist on 6–10 client projects yearly, contributing to everything from website redesign to UI/UX design.

The Reviewer
 
11-50 Employees
 
Worcester, Massachusetts
CMO, Development Company
 
Verified
The Review
Feedback summary: 

CreateApe satisfies the requirements by executing high-quality designs that garner positive feedback from end clients. What sets their designs apart is that they’re not only aesthetically pleasing but also mobile- and web-friendly. Customers can expect a timely partner that delivers on promises.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at a web development company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

My company doesn’t do design. When we’re taking on new projects, sometimes the client has a designer in-house. If they don’t, we work with an external design resource to do that work for us. 

Although we’re not designers, we know good design. It’s really important for us to have a go-to design partner that we can rely on to produce great work, hit deadlines, and remain in communication with us. This partner needs to make us look good from a client standpoint and handle a pretty wide variety of projects.

SOLUTION

What was the scope of their involvement?

CreateApe helps us with the design component of client projects. We usually start projects by sending them robust wireframes or stacks. Then, my team runs through what we’re looking for. If there’s a design or style guide, we also go through that. CreateApe asks good questions and comes up with ideas and suggestions over the phone, and then we go from there.

They’ve done website redesigns and general upgrades. They did UI/UX design for our e-commerce app. We usually do between 6–10 projects each year, with something going on every month.

What is the team composition?

Our main point of contact is a project manager, and she’s been a good fit for us because she makes sure that things get passed along, whether that’s a file we’re missing or feedback we need to send. She also provides ideas about timelines and when we can expect things. She’s good about filling in the gaps if we miss something. We also work with Alessandro (Founder, CreateApe).

How did you come to work with CreateApe?

I believe Alessandro and his team were referred to us. We’d already been through a bunch of people before finding them.

How much have you invested with them?

My company has spent close to $100,000.

What is the status of this engagement?

Our work with CreateApe commenced in November 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of the nature of our business, we’re always under a time crunch. CreateApe is great about delivering what they say they’re going to. Unlike other designers we’ve worked with in the past, they deliver quality results that meet our expectations. 

We’ve gotten really good feedback from clients. CreateApe’s work is always really solid, and they bring a unique perspective to the table. They’re our go-to resource, and they deliver at the end of the day. In the long run, their work saves us time, since it looks nice and works well.

How did CreateApe perform from a project management standpoint?

We primarily do design reviews and kickoffs over the phone. My company has an internal project management system that Alessandro and his team have used every now and then, but the majority of our work is done via email and over the phone.

We generally go through a couple of rounds of design iterations. If there’s a design change, they’re good about calling us and talking through it rather than trying to go back and forth via email, which can be challenging. 

What did you find most impressive about them?

Not only are their designs really good, but they make sense for the web. It’s one thing to have a good designer; it’s another thing entirely to have a good designer who knows how to design for web and mobile. It’s hard to find a designer who understands this, so the fact that CreateApe’s designs always work on the web says something.

They understand that we’re going to take their designs and translate them into working web apps or websites, and they bring a lot of experience and real-world application to what we’re doing. The team also accounts for change; for instance, we might need to put four blocks of content in a space where we’d originally planned to put two. Their work helps us redefine our customers’ online presence.  

Are there any areas they could improve?

No, not really. They deliver what we ask them to deliver. We’ve figured out a good way of working together, and it’s obviously worked well for us since we’ve been going to them for almost three years.

Any advice for potential customers?

For any web project, you need to do your due diligence ahead of time and have a good idea of what you want. Go into the process expecting that Alessandro and his team will provide good feedback. They’re going to ask questions and want to know the background of your business, which is great. Once that’s done, ask for a delivery time. There will be tweaks and change, but you can expect that the final result will be really good.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX & Design Support for Real Estate Platform

“CreateApe has become part of our team, and that isn’t something you can buy.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

CreateApe designed a mobile app’s UI and UX and built wireframes. They also helped with rebranding. The team continues to provide design support.

The Reviewer
 
1-10 Employees
 
Santa Monica, California
CEO, Real Estate Platform
 
Verified
The Review
Feedback summary: 

Because of CreateApe’s design work, the app is ready to launch. The new color scheme has garnered high praise. They facilitate a collaborative partnership, offer actionable insights, and fulfill requirements. The team delivers great results while adhering to the schedule and budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online and mobile real estate brokerage. Buyers use our platform to search for homes, schedule tours, and write offers. We refund them 50% of the commission at the close of escrow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

My company had already developed our platform’s backend and web app, but we needed help designing the mobile app’s UI/UX. We wanted the design to resonate with millennials, our primary demographic.

SOLUTION

What was the scope of their involvement?

We presented CreateApe with our vision and had a whiteboarding session. They designed the UX and UI from scratch and built wireframes, which they delivered to our engineers.

We've continued to engage CreateApe on other projects. They've done some rebranding, such as implementing a new color scheme.

What is the team composition?

We primarily interact with CreateApe’s founder, who does the majority of the UI/UX work, and a copywriter.

How did you come to work with CreateApe?

Our product manager determined that we needed UX support, and he recommended CreateApe based on their skill and ability to deliver. Based on our product manager’s experience in the tech space, my team valued his opinion. We explored a few other vendors, but we ultimately chose CreateApe.

How much have you invested with them?

Our initial budget was $5,000 per month, and it’s now closer to $10,000 because we continue to expand the scope of the engagement.

What is the status of this engagement?

Our work together began in March 2019, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered the UI/UX that we needed to get the app to where it should be for version one. We’re very close to launching the app because of CreateApe. The app wouldn’t have the look and feel that we wanted if we’d tried to do the UI/UX internally.

We’ve received great feedback regarding the new color scheme. Their design insights have helped improve the presentations we make to investors.

How did CreateApe perform from a project management standpoint?

Our work with CreateApe is incredibly collaborative. Rather than merely presenting them with the specs and waiting for them to deliver, our teams shared ideas and feedback throughout the app design process. The copywriter helped us choose the tone and language that would resonate best with our millennial users.  CreateApe is attentive to our needs and our experience within the real estate industry, which has allowed them to provide great design insights.

CreateApe uses InVision, which my team has access to. Stakeholders and investors are always impressed by the app demos that I show them from InVision. Our teams communicate via Slack and have conference calls over Zoom. CreateApe is responsive and provides frequent updates.

What did you find most impressive about them?

CreateApe has become part of our team, and that isn’t something you can buy. We continue to increase our monthly budget with them because we see so much value in their efforts. They do what they say they’re going to do. Every vendor says they’re going to deliver great results, but very rarely do they live up to those standards in the way that CreateApe has. They also deliver on time, which is unusual in the tech space; in fact, they often outpace time estimates and deliver more than what they promised. They also adhere to our budget.

Are there any areas they could improve?

No, I honestly don’t.

Any advice for potential customers?

Be clear about your requirements but also remain open to the idea that they have many capabilities beyond what you may initially be contracting them for. They can become a part of your team. It’s worth having an investigative phone call with them to see if there are other ways they can help you grow.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for iOS App

“CreateApe became an extension of our company.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - May 2019
Project summary: 

CreateApe did UI/UX design for an iOS mobile app prototype.

The Reviewer
 
1-10 Employees
 
Irvine, California
Matt Mathison
Co-Founder & Chief Product Officer, GĒR
 
Verified
The Review
Feedback summary: 

CreateApe fulfilled requirements and achieved goals. The team provided actionable recommendations and objective feedback, facilitating a smooth collaborative partnership. They were responsive, timely, and accommodating.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and chief product officer at GĒR, a sports media and e-commerce platform that connects athletes around the world to equipment, apparel, and each other.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We wanted to have a functional prototype for fundraising and needed to outsource the UI/UX design of our mobile app. Our intended users are professional and everyday athletes, sports fans, and leagues, so the design needed to be quite encompassing.

SOLUTION

What was the scope of their involvement?

CreateApe did UI/UX design in the frontend of our iOS app. My team provided them with our logo, a basic set of brand guidelines, and a few design templates. They provided suggestions based on these materials, and we collaboratively decided on a design.

What is the team composition?

My team worked with 5–8 people. We had one main point of contact.  

How did you come to work with CreateApe?

We researched several different vendors on Clutch. We interviewed a short list of companies and felt that CreateApe best fit our needs, based on their experience and our interview with them.

How much have you invested in them?

My company invested between $25,000–$50,000.

What is the status of this engagement?

We worked together from December 2018–May 2019. They still fix issues or make changes if we ask them to.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us reach the goals that we set out for this project. We’re going to start presenting the prototype soon, and we feel that we can tell a story and bring it to life rather than just pitch an idea.

How did CreateApe perform from a project management standpoint?

They adhered to our needs and were conscious of them. Communication was great; we used Basecamp and had weekly video conferences. They were timely in their responses.  

At the beginning of the project, I requested an in-person meeting with CreateApe’s team, and they obliged. Knowing who I was working with made the project much easier. At another point, I asked to meet with them because my team was overwhelmed with the workload and needed to reprioritize some goals. Their team traveled to meet with us. CreateApe became an extension of our company. We always felt like a top priority.

The CEO was very involved in the project, from start to finish. The team always followed through on what they said they were going to do. I’ve found that designers often take their time and like to do things their own way, but that was never the case with CreateApe.

What did you find most impressive about them?

Their ability to look at the scope of the work and articulate what would or wouldn’t work was impressive. CreateApp not only did all of the work but served as consultants, and that was one of their strongest qualities. The team utilized relevant examples to support their recommendations. They helped us create the UI/UX design that we wanted based on their experience and objectivity. Their capacity for teamwork was great; they put our goals at the forefront, and we collaborated to achieve those goals.

Are there any areas they could improve?

The materials in Basecamp became a bit disorganized and confusing. When I recommended using one folder on Google Drive or Dropbox, they created one within hours. If I did this process again, I’d ask for that folder upfront, so I wouldn’t have to scroll through Basecamp to see the latest designs.

Do you have any advice for potential customers?

I must say that it’s very rare for me to leave a review. CreateApe is like an extension of your team that genuinely cares, looks at things objectively, and provides all types of feedback.

5.0
Overall Score I don’t think we could have chosen a better partner for what we were trying to accomplish.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Communication was one of their strong suits.
  • 5.0 Cost
    Value / within estimates
    We used Clutch to determine that CreateApe was within our budget. We got great value for cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX, Marketing & Frontend Work for Software Tech Co.

"They’re a fantastic department; really communicative, proactive, and always hitting tight timelines."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018 - Ongoing
Project summary: 

CreateApe provided UX, marketing, and frontend development, working on an application intended for classroom learning. They first developed a clickable prototype, which became the app’s UX and frontend.

The Reviewer
 
11-50 Employees
 
Santa Barbara, California
Torrey Monnich
Director, Mosaic Network Inc.
 
Verified
The Review
Feedback summary: 

The team produced excellent deliverables, creating the application’s UX and frontend to a very high standard, and offering input on marketing too. They were both responsive and proactive throughout the work, always taking on tasks even when the timelines were extremely tight.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product strategy at Mosaic Network which is a software tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreateApe?

We needed to develop some prototypes quickly, particularly in terms of help with UX design and creative work.

SOLUTION

What was the scope of their involvement?

They initially created some clickable prototypes for us in a really rapid timeframe, actually during a conference. There were a lot of changes, and we worked with them remotely. hat clickable prototype eventually translated into the work for the live product, for which they collaborated with our dev team on some of the frontend aspects.

After that, they developed an app for us, also in a tight timeframe. They took a very wordy online experience survey that needed a lot of guidance in terms of user interaction and turned it into a really lovely experience. They also did the design that helped to integrate the frontend work.

What is the team composition?

We interacted with Al (Founder, CreateApe), as well as a couple of people in project management and design. We also worked with someone in marketing who helped us define our campaigns and with developers who integrated the frontend work with our backend development.

How did you come to work with CreateApe?

I’ve worked with Al before, so I already knew his work ethic and collaborative spirit. It was a no brainer to work with them on this project.

What is the status of this engagement?

We began working with them in July 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The mobile app they developed for us is a school readiness app, to be delivered by a teacher in a classroom setting. It’s really important for the experience to be seamless, as in prior apps, teachers had to take notes by hand and then teach them online.

Instead, CreateApe developed a streamlined tablet experience that teachers can enter and exit while teaching. It’s a much more organic experience overall, and it keeps data more accurately and more easily. It’s definitely brought our offering up to date and to where it should be. People are really interested it is ease of use.

How did CreateApe perform from a project management standpoint?

They’re a fantastic department; really communicative, proactive, and always hitting tight timelines. We used Slack and email to communicate, while at the beginning of our engagement, we brought Al on site so he could really understand our business and its strategies.

What did you find most impressive about them?

The talent that they bring as well as their incredibly collaborative spirit is the most impressive. They’re always ready to respond positively at the last minute, even when tasks have complex design challenges. They always have a ‘yes’ attitude.

Are there any areas they could improve?

No, I wish them success and hope to work with them again.

Do you have any advice for potential customers?

A little bit more breathing room than we had would allow everyone to apply the right processes, but in our case, it didn’t their work. We’ve handed them things with little notice and on tight timelines.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Shopify Development for Crystals Company

"The team was great and couldn’t have performed any better."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. - Dec. 2018
Project summary: 

CreateApe designed and developed a Shopify Plus website with custom features. Services included testing and monitoring.

The Reviewer
 
1-10 Employees
 
San Clemente, California
Chris Almida
CEO, ARK Crystal LLC
 
Verified
The Review
Feedback summary: 

The site enhanced the brand image and tangential marketing efforts. CreateApp was a knowledgeable and collaborative partner. Notable strengths included seamless project management and quick fixes.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of ARK Crystal LLC. We sell healing crystals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CreateApe?

We needed a new e-commerce website.

What were your goals for this project?

The site needed to align with our brand and vision.

SOLUTION

How did you select this vendor?

A third party recommended CreateApe.

Describe the project and the services they provided in detail.

CreateApe designed and developed a Shopify Plus site to replace our older one. They added custom upgrades. The team did testing prior to launch and now monitor the live site.

What was the team composition?

The team comprised a designer, project lead, and a developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The engagement positively impacted our company by raising the bar with our brand and marketing.

How was project management arranged and how effective was it?

The partnership was a true collaboration. The project manager was flawless despite the occasional hiccup. We met every Monday to discuss the project’s status.

What did you find most impressive about this company?

CreateApe was knowledgeable, dedicated, and committed to success. They felt like part of our development team—and still do as they monitor our site. We couldn’t ask for more.

Are there any areas for improvement?

Some minor communications issues arose during the project—as to be expected—but the team handled these quickly and appropriately. The team was great and couldn’t have performed any better.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I was completely satisfied with the relationship. Based on the deliverables, I’d recommend the team without hesitation.
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
CREATE APE, INC.
Status
Active
Jurisdiction of Formation
Delaware
ID
6094687
Date of Formation
May 16, 2018
Last Updated
Mar 4, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
18
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
March 18, 2020