What evidence can you share that demonstrates the impact of the engagement?
Crea Sixteen produced a state-of-the-art ERP using the latest technologies. Not only is it fast and accessible from anywhere, but it also gives us a level of visibility that we’ve never had before. We’re now able to generate a variety of reports for all of our resources such as the number of available trucks, driver schedules, inventory, and daily customers.
We currently have about 200 live users, from the drivers and yard workers to the upper-level staff; everyone interacts with the app in some way. Because it’s a custom built solution, we’re able to modify it on demand. People in our industry have never seen anything like it, and we get so many compliments on our app.
How did Crea Sixteen perform from a project management standpoint?
They’re exceptionally responsive, keeping us up to date on all projects. Typically, we assign tasks in Trello with a description of what we want. They follow up within the hour with a timeframe and call if they need more clarification. At times, I would call them to handle a task immediately; they would complete the task, test it on a staging server, and push it live before we knew it.
In terms of communication, we interface via Slack, email, phone, and Skype. They document everything, so we always know exactly what they’re working on. This also helps us manage pending and future tasks. It's been a good experience so far, and we haven’t had any issues where we've gotten stuck.
What did you find most impressive about them?
Despite the complexity of the project, Crea Sixteen has adapted well to our requirements. Our app is a new concept, so we often make quick changes and sometimes don’t think things all the way through. Their team keeps up with us, doing the best they can with what we give.
Are there any areas they could improve?
The initial development was a bit slow, but this was due to the immense learning curve and the nature of our project—it’s a huge app. Now that we’re in production, we have a solid framework and have built so many tools that we can produce faster turnarounds. Crea Sixteen has written so much accessible code that we barely have to start developing from scratch anymore.
Do you have any advice for potential customers?
Write out exactly what you need and provide organized specifics. While initial meetings are important, their team works well when just given tasks and clear descriptions of the end goal. They’re able to produce the desired results without extra communication and often get it right on the first try.