CrateBind

BACKGROUND

Please describe your company and position.

I am the CEO of RedAway, Inc

Describe what your company does in a single sentence.

We are a B2B waste solutions business who provide a professional waste removal service by being more technologically friendly for the best user experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CrateBind, LLC to accomplish?

• To develop a proprietary backoffice
• To provide a customer friendly portal for an easy user experience
• To streamline our operations
• To have reporting function by capturing good data
• To remain compliant with regulaitons
• To have a system that scales as we do.

SOLUTION

How did you find CrateBind, LLC?

Referral

Why did you select CrateBind, LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CrateBind, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CrateBind took the time to understand our business and what we wanted to accomplish to provide our clients with an easy-to-use tool that would allow them to view contract details, important documents, and schedules, and to pay invoices. Internally we needed a software that ran our daily operations. This included daily routing and logistics, capturing manifests and signatures from client service locations, and extrapolating data that would flow to a customer invoice that would later be compiled and sent to a client. 

This created an invoice that would be recorded and paid on QBO. All this can be recorded and reported on for operational efficiencies and scale. The customer service reps relied on this to understand their daily tasks. Admin used it to control contracts, locations, routes, and rates for services all in one back office system. This system stored our entire business and would rival any off-the-shelf product in logistics services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

That the system allowed us to run our business, and invoices were sent to customers accurately. Did our reps use it to be more efficient in the field. Can we record contract details that allowed for the accuracy of services to an invoice? Did the system create user satisfaction or user frustration? Cratebind has delivered in every way.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When we had a need, we communicated directly, through Slack, email, or phone, to our project manager or developer. They responded immediately to system issues. When we had a bigger project like a system upgrade or new feature, we would schedule the time with the time. A checklist was created and referred to when we asked for an improvement. There were occasionally budget constraints on our end so we occasionally scheduled a "sprint." that would allow Cratebind to set aside time that they would dedicate to our pre-prioritized tasks to meet a budget or time frame. They were gret to work with.

What was your primary form of communication with CrateBind, LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have the ability to learn our business to provide for the best outcomes in their product delivered to us. They created an asset that other businesses use. They were also a high-achieving culture that always delivered on what they said. Their leaders and developers were friendly, easy to work with, knowledgeable, and professional.

Are there any areas for improvement or something CrateBind, LLC could have done differently?

No complaints

BACKGROUND

Please describe your company and position.

I am the Strategic Partnerships and Business Development of Multiple companies

Describe what your company does in a single sentence.

Internet Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CrateBind, LLC to accomplish?

• Build software

SOLUTION

How did you find CrateBind, LLC?

Referral

Why did you select CrateBind, LLC over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from CrateBind, LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were timely and built the software for the future, not just for the current need.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timeliness and staying on the cost budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and extremely timely. Timeliness is huge in our world, so that was a great attribute for our success.

What was your primary form of communication with CrateBind, LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Their thorough research to truly help drive our future has been unbelievable. We're impressed with their timeliness and robust software build.

Are there any areas for improvement or something CrateBind, LLC could have done differently?

I honestly won’t ever consider another company for any software project ever again.