CR Software Solutions

BACKGROUND

Please describe your company and position.

I am an exeutive of Soteria LLC

Describe what your company does in a single sentence.

Soteria provides cybersecurity services and solutions to help our clients prevent, detect, and respond to cybersecurity incidents.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CR Software Solutions to accomplish?

• Redesign and build our website

SOLUTION

How did you find CR Software Solutions?

Referral

Why did you select CR Software Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CR Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged CR Software to completely redesign and rebuild our marketing website from the ground up. This included redesigning ever aspect of the site, creating new content and mockups, and building the website from the ground up in accordance to our security specifications. CR Software has also continued to support with periodic updates to our site on an as-needed basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• First and foremost, we have a website that was built to our specifications, which is ultimately the outcome we expected. As the project was underway, we were given progress updates via design and copy drafts that we were able to review and provide feedback.
• CR Software met all the deadlines that we set for this project, and were even flexible in pushing back project timelines when our team requested. They delivered wireframes and design concepts to us quickly and in an iterative fashion which helped us be a part of the design process, and kept us apprised of the project schedule on a weekly basis. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered within our time expectations and communications happened often.

What was your primary form of communication with CR Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very hands-on, communicative, and collaborative. We never felt like they were "pushing" their designs on us. Rather, they felt like an extension of our team and somebody we could work with in tandem to achieve our goal. Truly white-glove service and a pleasure to work with.

Are there any areas for improvement or something CR Software Solutions could have done differently?

Our team had some pretty rigid technical requirements for the implementation of our site that were a bit beyond what CR Software had experienced in the past. Experimenting with these different models might be beneficial for them to be able to serve higher-tech clients in the future. That being said, they were open to learning and did so quickly to meet our needs.

BACKGROUND

Please describe your company and position.

I am the President of Targets' Tip

Describe what your company does in a single sentence.

Developing educational materials on academic ethics and health

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CR Software Solutions to accomplish?

• Development of an interactive website for the company

SOLUTION

How did you find CR Software Solutions?

Online Search

Why did you select CR Software Solutions over others?

• High ratings
• Close to my geographic location
• Pricing first our budget
• Good value for cost

What was the size of CR Software Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and develop a secure and functional website:

Website Development Deliverables:

• Frontend development
• Backend development
• Google Analytics integration
• Google My Business integration

Testing and Launch

• Hosting initialization
• Domain name acquisition
• SEO audit
• Performance audit
• Review & revisions
• Public launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality of the deliverables
• In time communications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Very professional managment team
• perfect communications
• all deliverables were made in time with amazing quality
• perfect ptimining inrofessionalism in taking the comments and consider them in the web design and developmment
• Fascinating post delivery commitment in monitoring the accuracy of the website content and the web's performance

What was your primary form of communication with CR Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Unique professionalism from the very beginning to even after ending the project
• fast turn over in appying the comments
• They showed a unique commitment to ensuring that the deliverables were what the customer had asked for.

Are there any areas for improvement or something CR Software Solutions could have done differently?

I have been working with many web developers during my career; and CR Softeare Solutions provided a unique experience that I always wished for but not acheived with the other companies; Ibelieve they are best at what they do and I see no area for additional improvement; they're just perfect in every measure

BACKGROUND

Introduce your business and what you do there.

I’m the owner and co-founder of a rental property company in Southeast Michigan.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CR Software Solutions?

We needed someone to build and develop a rental portfolio platform.

SOLUTION

What was the scope of their involvement?

CR Software Solutions provided us with custom software development and created a customer-facing rental app portal. This tool enables us to publish available properties for rent to different channels and screen applicants seamlessly.

The team continues to provide us with ongoing maintenance and support, as well as implementing updates for future integrations.

What is the team composition?

I directly work with Chris (Founder).

How did you come to work with CR Software Solutions?

We came across CR Software Solutions through a referral.

How much have you invested with them?

For this project, we’ve invested about $30,000.

What is the status of this engagement?

Our ongoing partnership started in January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has successfully helped us fill out tenants for our properties.

How did CR Software Solutions perform from a project management standpoint?

We primarily communicate over email and phone where they regularly update me on the project's progress.

What did you find most impressive about them?

They’re able to provide us with an excellent product, and I’m highly pleased with our continuous engagement.

Are there any areas they could improve?

I’m getting exactly what I’m looking for, so I can’t think of anything they need to improve on.

BACKGROUND

Please describe your company and your position there.

We are a Tier I Automotive supplier. I am the CAD dept manager and am also responsible for the business processes of the Product Development dept.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CR Software Solutions, and what were your goals?

We had a number of home-grown database solutions written in .NET circa 2003 that needed updating. Our goal was to modernize and improve upon these tools with a current Microsoft .NET/SQL stack. We also use CR Software on another application where we internally develop a Django backend and CR Software provides HTML/CSS/Bootstrap for the GUI.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for vendors offering customer software development by the hour, where we would maintain ownership of the code. We wanted somebody responsive and adept with reasonable rates.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hold discover meetings and discuss feasibility/difficulty of different possible directions. Then I provide a specification with functionality/GUI mockups for Chris to work to. He provides an estimate of effort for each feature and I manage those decisions to stay within budget and get the most bang for the buck. Chris provides deployment packages which we will test and deploy upon validation.

How many people from the vendor's team worked with you, and what were their positions?

We work directly with Chris, who is the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our user base is very happy with the look / performance / functionality improvements we have brought in the upgraded tools.

Describe their project management style, including communication tools and timeliness.

Chris is prompt and responsive. We have established a good working system for code management

What did you find most impressive or unique about this company?

I am really impressed with the value they provide at very reasonable rates.

Are there any areas for improvement or something they could have done differently?

We had some issues with deployment packaging but those were resolved and the issue has not been repeated.

BACKGROUND

Please describe your company and your position there.

I am the owner and Clinical Director of Maka Group Services. We provide residential and in-home care to adults with disabilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CR Software Solutions, and what were your goals?

My company began working with CR Software Solutions for purposes of website and application development. My goal was to streamline our hiring process and to build a website that was secure, professional, concise, and aesthetically pleasing.

SOLUTION

How did you select CR Software Solutions and what were the deciding factors?

Referred by the owner of the tech company that services our computers. Deciding factor: Met with Chris and he was attentive, available, met deadlines, and a small business owner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We held several development meetings before we got started. I liked how we broke each service up into sections so that we could assure that the right words were used to explain each service in detail. Chris kept us updated weekly and we communicated and shared documents through Microsoft Teams which ensured that documents didn't get lost.

How many people from the vendor's team worked with you, and what were their positions?

Web designer and developer - Chris

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website has become interactive and we were able to decrease face to face contact with applicants by 85%

Describe their project management style, including communication tools and timelines.

We used Microsoft Teams to communicate, share files and video conferenced weekly to discuss project updates.

What did you find most impressive or unique about this company?

Their customer service is awesome.

Are there any areas for improvement or something they could have done differently?

I can't think of anything that they could have done differently.

BACKGROUND

Please describe your company and your position there.

TCS Michigan is a Commercial, Residential, and Industrial Heating, Cooling, and Refrigeration Contractor. I am the Office manager, I handle the schedule, office duties, billing, and clerical work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CR Software Solutions, and what were your goals?

Our website never really embodied all the varieties of work that is done at TCS Michigan. Whether it be replacing a furnace in a residential home, or upgrading 10,000 sq ft church control system to automation. CR Software was able to reflect the vast variety of services that we offer, clearly and professionally.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our owner David Smith met Chris Richmond from CR Software Solution's, via the BNI (Business Networking International) group that they both participate in. Mr. Smith had seen some of his work and knew that he would be the right fit to upgrade our website to the professional standards this age expects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Dave and I meet with Chris multiple times via video call during the COVID 19 shut down, where we discussed layout, aesthetics, photos and verbiage of services and details of our company.

How many people from the vendor's team worked with you, and what were their positions?

Chris was our main contact and did a fabulous job! Extremely helpful!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our specific landing pages have helped be able to see where our customers are finding our site and how we can reach back out to them.

Describe their project management style, including communication tools and timeliness.

Our communication consisted of phone calls, video calls, email and teams messaging.

What did you find most impressive or unique about this company?

CR Software Solutions, provided us with an updated, professional and aesthetic looking and functioning website that is streamline and modern to draw our customers in!

Are there any areas for improvement or something they could have done differently?

We couldn't have asked for a better functioning site.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a sports performance and fitness company. We’ve been in the industry for about 25 years and help people from a fitness and competitive sports standpoint.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CR Software Solutions?

We had a social media and website partner in the past but realized that our presence still wasn’t great online. Information was becoming outdated, and our partner was less accessible. We needed someone to help us out with that.

SOLUTION

What was the scope of their involvement?

We haven’t moved forward with social media work yet, so their main focus was on the website. It was their job to make sure all the data was up to date and functioning the way it needed to. They examined the site and created a rundown of things that needed to be done on the platform. We sat them together and built a strategy to move forward with the corrections they supported, hoping to change and improve the site. 

Our existing site contained some misinformation. For instance, we changed locations a year ago, and that wasn’t completely represented online. Their team also found the platform to be a bit cumbersome, recommending we change our CMS. Some pages weren’t functioning correctly and videos weren’t playing, but we didn’t know why. The site as a whole wasn’t as professional as it could’ve been either. They added helpful features and more functionality. While there are things we still need to build out, they ensured the content was up to date and that the pages were working correctly. 

What is the team composition?

We worked mainly with Chris (Owner & Full-Stack Developer, CR Software Solutions).

How did you come to work with CR Software Solutions?

I was referred to them and decided to check them out. We sat down and Chris seemed like a good fit for our company. He was understanding of our niche place in the market and knew which funnels people were using to covert. I noticed that he took the time to listen to us rather than interjecting with his own ideas for the site. It was a good back-and-forth, and he was fair in price. That encouraged me to hire him. 

How much have you invested with them?

His services cost us about $1,000.

What is the status of this engagement?

The entire engagement only took about a month and a half. A good bit of that time involved us redoing site components and getting him up to speed on our progress. We were working from August–September 2019 on the site.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At this point, we haven’t noticed huge changes in conversions from the site. We have seen a small uptick and responses coming in via the web, but there are still a few tweaks we need to make to vastly improve. Capturing those outstanding leads falls more on our shoulders now.

How did CR Software Solutions perform from a project management standpoint?

Chris visited our facilities to sit down with me and really get an idea for our creative goals. Together, we came up with a series of solutions in our several collaborative sessions. We never had any issues with communication because it was laid back, yet professional.

What did you find most impressive about them?

He made efforts to understand the business and project goals. Sometimes, service providers won’t totally internalize what you tell them, but Chris wasn’t like that. He was patient, conscientious, and wants to make the customer happy. I was completely comfortable with him. 

Are there any areas they could improve?

In hindsight, I would’ve waited to engage them until I had more time on my end. There’s been a lot going on in the past year, so I wasn’t as attentive to the project as I could’ve been. That’s completely on our end and not theirs though. 

Do you have any advice for potential customers?

Make sure there’s a clear understanding of the process and timeline on your end. It’s important to have a solid basis of knowledge of what is happening throughout the project. Their team was great at estimating based on price points and determining timelines.

BACKGROUND

Please describe your company and position.

I am the Office/Operations Manager of The On Earth Counseling Project

Describe what your company does in a single sentence.

We are a outpatiet mental health counseling office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CR Software Solutions to accomplish?

• Better website

SOLUTION

How did you find CR Software Solutions?

We met through a networking group

Why did you select CR Software Solutions over others?

• Referred to me
• His work is great

How many teammates from CR Software Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Chris helped devlop our website a little better as well as continued to maintain our site as well. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Development and phases for each part of our website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project was done is different phases and this was sometihng that we talked to Chris about when the development with our website as well as our clienet portal.

What was your primary form of communication with CR Software Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The work once done was exactly how we wanted it.  

Are there any areas for improvement or something CR Software Solutions could have done differently?

None that I can think of off the top of my head.

BACKGROUND

Please describe your company and position.

I am a Director of Transitions Outdoor Services

Describe what your company does in a single sentence.

We are a full service Landscape and Snow Removal company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CR Software Solutions to accomplish?

• Website Redesign
• SEO Improvement
• Consistent Email Marketing

SOLUTION

How did you find CR Software Solutions?

Referral

Why did you select CR Software Solutions over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

CR Solutions worked with us on a few different aspects for us.  They revamped our website while improving our SEO Optimization.  They created, posted, and emailed blog posts to our clients twice a month.  Additionally, they sent out any additional email communication we needed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the past year alone, our organic site visits were up 400%.  We're now ranking for several hundred keywords that we were not ranking from previously.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chris was great to work with.  He was quick to respond, easy to get ahold of, and regularly had openings on his calendar if we wanted to meet or strategize with him.  We have received positive feedback saying how great our site looks.

What was your primary form of communication with CR Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Chris came highly recommended.  He was easy to talk to and really studied the industry to give us the best feedback and advice for our strategy moving forward.  

Are there any areas for improvement or something CR Software Solutions could have done differently?

No