Counterpart

The Challenge

The Hamilton County Auditor's Office processes all government-related finances for its entire county—that includes property taxes on the thousands of homes in the region. For more than a decade, the County continued to enhance its PDF-driven legacy software system by incorporating data from multiple internal systems to address additional business needs. As time passed, the navigation became too complex and the technologies outdated. The County IT department needed to rebuild the system.

The team began to outline requirements that would bring the system up to date in development and design best practices. But as the scope grew larger and more complex, the team realized they needed to bring in a software partner to offer fresh expertise and faster, dedicated developers to help hit an acceptable deadline.

The Result

The new portal brought this crucial tool a decade forward in technology, from UI/UX design best practices to the software programming itself, allowing individuals, mortgage companies and other property managers to view history, property values and taxes with ease.

Since the rebuild, we’ve also partnered with the Hamilton County team on other portal enhancements, including the submission of property deduction (exemption) forms—a process that was very mistake-prone, causing unacceptable delays. This not only makes for a less confusing experience for end users, but alleviates the Auditor’s staff from time spent on customer support and managing form corrections. In 2017, its first year of implementation, the digital exemption portal received 5,000 submissions. 

Read More Here: https://www.counterpart.biz/case-studies/hamilton-county-auditors-office/

The Challenge

Community Launchpad (Launchpad), the innovation company of Community Health Network, is harnessing the power of consumer-focused innovation in order to create a world where healthcare works for the people who need it.

When Launchpad first began, it was faced with the challenge of engaging its entire network of 16,000 employees, and finding a way to create excitement around innovation. In 2014, the team conceptualized a Shark Tank-like competition and invited all Community Health Network employees to participate by submitting ideas for patient-centered innovations. Launchpad was determined to host the Competition as an annual event, while also introducing the concept to likeminded healthcare systems.

The Challenge? The process of collecting, evaluating, voting on, and routing the hundreds of submissions was 100% manual, and involved countless spreadsheets, large volumes of data, and mass communications. Community Launchpad needed a tool that simplified the cumbersome process of hosting a competition, in order to make the process simple, efficient, and intuitive for everyone involved.

The Result

Telluscope’s impact within Community Health Network goes beyond automating a complex process. Because of the support Telluscope has provided, Launchpad has been able to expand and accelerate its strategic initiatives internally, creating a culture of innovation at Community Health Network that is shaping the future of healthcare. Organizations that have licensed Telluscope have realized similar outcomes, benefiting from the unique capabilities of the software.

What began as a project meant to jumpstart innovation at Community Health Network has resulted in a tool that empowers Launchpad’s entire mission.

Read More Here: https://www.counterpart.biz/case-studies/community/

The Challenge

As the state's governing body for high school athletics, the Indiana High School Athletic Association (IHSAA) serves more than 400 member schools and 160,000 student-athletes. And with tournaments for its 21 sanctioned sports—plus, athlete eligibility and official licensing & management among many other responsibilities—to oversee, the organization's internal team had become bogged down by a very manual and tedious workflow.

IHSAA's legacy software system had been in place for more than a decade and was comprised of a mix of spreadsheets and other lo-fi tech tools. This disconnect in systems and patchy UX (user experience), meant that virtually anything that needed to be processed had to be run through the IT team. IHSAA needed a solution that would unclog the IT bottleneck and continue to scale along with its athletic programs and user base.

The Result

Simply, there is no other tool like myIHSAA in the country that serves high school athletics. The efficiency gained by the IT department has enabled the team to grow beyond being a help center for antiquated technology, instead focusing on other strategic technology initiatives—for example, a data center migration project with a target of 90 percent savings.

The upgraded portal UX has already resulted in greater participation and engagement from members, including a 10% increase in applications for boys basketball tournament officials. Implementing the Google Distance API and an SQL database to calculate officials’ travel distances to tournament events has dramatically reduced calculation times, something only fellow geeks might appreciate. As more features continue to roll out, the IHSAA internal workflow and audience experience will only continue to evolve and improve.

Read More Here:https://www.counterpart.biz/case-studies/ihsaa/

The Challenge

For three years in a row, Big Brothers Big Sisters of Central Indiana (BBBSCI) has been recognized by the agency’s national headquarters for the strength of its mentoring programs and network. A significant contributor to this success is BBBSCI’s dedication to removing barriers to meaningful and impactful relationship-building among its mentor matches.

BBBSCI conducted a Six Sigma Match Intentionality Project aimed to improve match satisfactions and youth outcomes. The study identified 12 critical life skills and attributes (“Thriving Indicators” now known as “Little Impacts”) necessary to reach one’s full potential. As a result, BBBSCI wanted to combine this data with an actionable and adaptable tool that would help Bigs foster these attributes within their Littles.

The Result

The Big App launched internally for BBBSCI in March 2016 and circulated quickly among Bigs. That summer, we were proud to join BBBSCI in showcasing The Big App at the Big Brothers Big Sisters of America National Conference. Since then, The Big App has helped support more than 10,000 mentors across nine Big Brothers Big Sisters agencies nationwide. Additionally, it has provided more than $100K in new sponsorship opportunities to BBBSCI. In 2018, The Big App was named a 2018 Indiana Innovation Award winner. In 2019, the platform was nominated for a TechPoint Mira Award.

Read More Here: https://www.counterpart.biz/case-studies/bbbsci-big-app/

The Challenge

After 60 years of providing handmade products on a daily basis, Long’s Bakery understands the importance of quality, timeliness, and efficiency. During those years, Long’s ran solely on cash registers and handwritten orders. Their administrative needs, internal communication, and quality control were all limited by outdated technology. The Long’s administrative team needed more time devoted to business development and less time decoding handwritten orders, managing payroll using a traditional time clock, and working with a not-so-user-friendly Windows 95 POS (Point of Sale) system. To handle their business growth, Long’s decided they wanted to incorporate new technology. With two locations, 80 employees and their unique business model, “off the shelf” POS systems fell short. A tech-savvy market calls for a tech-savvy business, and Long’s Bakery knew that if they wanted to achieve their goals, they needed to adapt.

The Result

The software created for Long’s Bakery exemplifies how a small family business can expand without losing hold of their original vision. Long’s Bakery now operates with state-of-the-art capabilities while maintaining the personal feel. The entire system provides efficiencies that continue to save time and money, both for administrative functions like invoicing and payroll, as well as with ordering supplies and filling customers’ orders. Long’s Bakery has a technology solution that is smart, secure, and scalable.