Counterpart

BACKGROUND

Please describe your company and position.

I am the Senior Director of Member Relations of Indy Chamber

Describe what your company does in a single sentence.

Work hard to strengthen the Indy region's position as the fastest-growing and most attractive market in the Midwest for talent, tourism and investment.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Counterpart to accomplish?

• Create a new, user-friendly website portal

SOLUTION

How did you find Counterpart?

Counterpart is a member of the Indy Chamber

Why did you select Counterpart over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Counterpart were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed our portal to be more user friendly.  Counterpart has created pathways for members to connect with each other more easily through the portal.  Members are able to build out their profile, connect with other members, and they have access to an engagement dashboard that lets the member know which benefits they have used and which ones are still available.  

It's a game-changer for the members and a huge time saver for our team.  It will free us up to engage with members in a more meaningful and impactful way.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Counterpart manages the entire project.  They set up the meetings that occur every two weeks, they provide templates when we need to do homework, they review where we've been and where we are going at the start of every meeting and they LISTEN.  Counterpart always provides a demonstration when key, measurable outcomes are ready.  

Often times, they give us options on look, feel and flow.  They are brilliant and help take the guess work out of the equation.  They keep the project moving on time and on budget.   

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every item has been delivered on time and every meeting has been handled by the project lead.  Counterpart is incredibly flexible and has moved more than one meeting for us due to internal conflicts.  They are quick to respond to questions via email which helps us with our deliverables as well.  The team is so smart, so friendly and a joy to work with.  I can't say enough wonderful things about this company.  

What was your primary form of communication with Counterpart?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am most impressed by the breadth and depth of their knowledge.  They can literally create ANYTHING you need.  I'm equally impressed by the way they communicate with us.  They keep communications simple for non-techy people like me.  The Counterpart team comes to every meeting prepared and gives us time back whenever they can.  Super efficient! Super easy to work with and they made this project fun and exciting.  We can't wait to launch!  

Are there any areas for improvement or something Counterpart could have done differently?

I cannot think of one thing Counterpart needs to improve upon or do differently.  That's how good they are.