Costello Creative Group

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Phoenix Flavors and Fragrances

Describe what your company does in a single sentence.

PFF is a Flavors and Fragrances manufacturing house. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Costello Creative Group to accomplish?

• Help rebrand PFF with a new website.
• Create visual design and layout for the new website.
• Help us copywrite the appropriate language for our message.

SOLUTION

How did you find Costello Creative Group?

worked with in the past

Why did you select Costello Creative Group over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Costello Creative Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The GC team was hired to design and develop the new rebranded PFF website. They delivered the following services:

• Researched to understand PFF needs and define goals.
• Copywriting for all the language on the website pages.
• Wireframing of functionality and content placement for the website.
• Created graphic and visual design to be built into the website layout. 
• Develop and integrate design into the website management system.
• Check all technical details and ensure proper access. 
• Perform a test phase before launch of the website.
• Launch the new PFF website. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 A successful rebranded website with a new design look and language. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The GC team has excellent project management skills with timly deliveries and clear communication. 

What was your primary form of communication with Costello Creative Group?

Virtual Meeting

What did you find most impressive or unique about this company?

Each of the GC team members are personable and very easy to work with. We actually became friends throuhout the project. Very understaning, flexible, problem solvers and accomidating. I will highly recommend the GC team to everyone looking for quality work with little headaches. 

Are there any areas for improvement or something Costello Creative Group could have done differently?

None! They are excellent in their current process! 

BACKGROUND

Please describe your company and position.

I am the Head of Custom Essence of Custom Essence LLC

Describe what your company does in a single sentence.

We develop, commercialize, and manufacture unique scents for a variety of consumer product categories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Costello Creative Group to accomplish?

• Update the aesthetic and architecture of the company's corporate website.
• Create a user friendly interface to engage with our clients.

SOLUTION

How did you find Costello Creative Group?

We had previously engaged with the Costello Group and were familiar with their work.

Why did you select Costello Creative Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Costello Creative Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary objective of this project was an overhaul of our corporate website. This included page layout and organization, selection of visuals and overall aesthetic, copywriting support, compliance and security, SEO guidance, as well as support for our news section.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our new website is more dynamic with a modern look and feel to it. The customer interface is fluid and intuitive. From a technical perspective, the website clearly articulates are reason to be as an organization while not feeling too heavy in terms of content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Costello Group team was very aware of the timeline we agreed upon and always kept us on track. If any changes to the timeline needed to be made, by either party, there was always transparent discussion and alignment. At no time did we feel that we were moving too slow or things were not progressing. The team really took the time to ensure we understood every aspect of the process to ensure we were making the right decisions.

What was your primary form of communication with Costello Creative Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team members on the Custom Essence side really appreciated the transparency and collaboration on this project. We are not experts in this area and the Costello Group team really spent time to make sure we were completely clear on each step of the process and always presented options to us. They also were open to feedback and changes if we felt something wasn't quite right. 

The team is very creative and there is a clear expertise as it pertains to web design and marketing, the latter being as important as the goal was always to try and communicate how we can help our clients and not just about who we are.

Are there any areas for improvement or something Costello Creative Group could have done differently?

I don't have any specific feedback in terms of changes.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a manufacturing company

Describe what your company does in a single sentence.

Our company manufactures custom flavors for food and beverage manufacturers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Costello Creative Group to accomplish?

• Design new website for our comapny

SOLUTION

How did you find Costello Creative Group?

• Online Search
• In the footer of another site that we liked

Why did you select Costello Creative Group over others?

was familiar with our industry

How many teammates from Costello Creative Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted CCG to provide an updated website that was Modern, User Friendly, and Maintained the feel of our brand, which was dated. Specifically we expected to receive web design, graphic design, a story brand script, seo optimization, keyword research, and copywriting for a number of our pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project Metric was that the team of executives (decision makers) decided to launch the new site. We had already been through one team and decided to start from scratch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent! They were extremely communicative throughout the entire process: when to expect each deliverable, if there was any change in timeline, what they needed from us and what to expect from them. We were very pleased throughout at how accessible they were and how quickly they responded to us!

What was your primary form of communication with Costello Creative Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Something I found to be very important with CCG was that they have a diversified team. When it comes time to do graphic design, you are working with a graphic designer! Not a copywriter trying to do graphic design, and vice versa lol. It was very useful to hear the perspective of a professional in THEIR field with each step of the process, whether SEO, Graphic Design, Copywriting, Web Designer etc.

Are there any areas for improvement or something Costello Creative Group could have done differently?

There were some obstacles to overcome during our project with how our company executives prefer to work and how CCG operates (no discredit to either), however, these were known going into our project and point persons were chosen to spearhead communication between the teams which greatly helped iron things out as they arose. Overall, our website is up with CCG's name at the bottom, and we are pleased with the outcome!

BACKGROUND

Please describe your company and position.

I am the Senior Manager, Marketing & Communicatios of Marotta Controls

Describe what your company does in a single sentence.

Marotta designs and manufactures innovative solutions to control power, pressure & position for critical applications on Aerospace & Defense platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Costello Creative Group to accomplish?

• Redesign an informational brochure for improved visuals and easy to follow format.

SOLUTION

How did you find Costello Creative Group?

Referral

Why did you select Costello Creative Group over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Costello Creative Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Marotta partnered with Costello Creative Group to redesign an informational brochure which included a comprehensive overview of our new benefits program as well as additional "work perks". As our company grows our benefits package has broadened to include a wider range of options to remain competitive amongst other companies in our area. 

The goal for this project was to educate our current employees with an "at a glance" overview of what is available to them as well as a recruiting tool for candidates. Key deliverable was a 4 page brochure with exciting visuals and to convert paragraphs of text into infographics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcome was a 4 page brochure that met the design expectations of this specific project (clean cut design, easy to follow/understand, fit in all required content).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Melissa executed this project flawlessly! Having worked with CCG on a number of projects they understand our brand image and messaging and easily create great pieces of collateral for Marotta's marketing projects. Melissa's initial layout was nearly spot-on, and all adjustments/edits were made in a timely manner.

What was your primary form of communication with Costello Creative Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

CCG is able to take our ideas for marketing collateral and bring them to life! Each project we work on has had such a tremendous outcome in design and execution and achieves the goal of making our company look world-class. 

The best part about working with CCG's design team is that their initial drafts of new concepts are always aligned with what we are looking for in the end product and streamlines the effort to bring it from draft to final design.

Are there any areas for improvement or something Costello Creative Group could have done differently?

Nope! Keep up the great work!

BACKGROUND

Please describe your company and position.

I am the Technical Sales and Marketing of a food & beverages company

Describe what your company does in a single sentence.

We're a family-owned and operated flavor developer and manufacturer specializing in both liquids and powders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Costello Creative Group to accomplish?

• Develop SEO strategy
• Creative Design
• Assist in writing copy and developing topics for blogs

SOLUTION

How did you find Costello Creative Group?

Online Search

Why did you select Costello Creative Group over others?

• Great culture fit
• Capabilities and relevant experience

What was the size of Costello Creative Group’s team?

2-5 Employees

What was your primary form of communication with Costello Creative Group?

• Virtual Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

CCG has assisted in many creative projects over the last year and continues to turnaround amazing work! They have designed sample brochures, trade show banners, and even a beautiful interactive slide deck for our team. 

On the digital marketing side, we have worked on developing organic strategies for our SEO which includes putting together valuable content for our audience as blogs and sharing as e-newsletters.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased website traffic and sample requests from the website form

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Melissa has great organization and project management skills that ensures no project slips through the cracks. The team had great attention to detail, and we appreciated their availability to deliver on all our urgent requests.

What did you find most impressive or unique about this company?

When we bring a new project idea to the table, they present knowledge and experience by providing examples and guidance of previous related work they have done. It is incredibly helpful and impressive when they understand our brand design and use that to create new content for our team with minimal back and forth.

Are there any areas for improvement or something Costello Creative Group could have done differently?

Perhaps a bit more communication between the CCG team when further project direction and notes are provided from the customer side.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Contango IT. We provide IT consulting and support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Costello Creative?

We had designed our website with another service provider, but it had no copy. Moreover, we didn’t feel that we had the right homepage, and the design overall wasn’t truly speaking to our customers — it felt as if something was missing. Thus, one of our main concerns was getting a beautiful brand-new website up.

Costello Creative Group is a consultant on the seven-part marketing framework developed by Donald Miller, called The StoryBrand 7-Part Framework (or SB7 Framework). Thus, they can create sites and homepages using that framework. We really liked the idea behind this approach to marketing, so we hired them to help us out.

SOLUTION

What was the scope of their involvement?

Costello Creative Group helped us create all the content for our site’s home page. To do this, they first conducted a series of interviews with our whole team to learn more about our target market. We already knew very well our buyer persona, so we explained it very well to them, and they crafted a message around that.

We liked the result so much that we then tasked Costello Creative Group to create all the content for every single page on our site. Additionally, they helped us with some website redesign pieces and small redevelopment tasks. As part of those tasks, they created two landing pages using Unbounce.

What is the team composition?

We worked with three teammates from Costello Creative Group, including an outsourced CMO, a web developer, and a copywriter.

How did you come to work with Costello Creative Group?

I saw a presentation that their owner did and decided to contact them.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We started working together on this project in December 2021, and it lasted around two months. However, we’ve kept working with Costello Creative Group on a lot of other projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Costello Creative Group did a great job writing all of our website content and verbiage, which helped us a lot with our messaging. In 2022, our business grew by around 75%, and we believe that this project was a helpful part of that success.

How did Costello Creative Group perform from a project management standpoint?

Costello Creative Group performed very well in terms of communicating, meeting deadlines, and staying on budget. We had Zoom calls every once in a while throughout the engagement.

What did you find most impressive about them?

The fact that Costello Creative Group customized the deliverables to our business was outstanding.

Are there any areas they could improve?

There was nothing Costello Creative Group could have improved on. They took feedback very well and kept trying to ensure they got everything right.

Do you have any advice for potential customers?

Ensure to have constant meetings with them and provide them with feedback.

BACKGROUND

Please describe your company and position.

I am the CEO of Caelux

Describe what your company does in a single sentence.

Solar: Amplified- more power, more energy, lower cost.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Costello Creative Group to accomplish?

• Improve the company's professional image to be more stage appropriate
• Leverage our web presence to serve as a platform for education
• Support investment & recrutiing efforts

SOLUTION

How did you find Costello Creative Group?

Referral

Why did you select Costello Creative Group over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Costello Creative Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Create website
2. Develop new brand guidelines
3. Complete overhaul of company digital image

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Frequent communication with me and excellent engagement ensured we could make course corrections when needed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, great engagement and very professional

What was your primary form of communication with Costello Creative Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Listened, understood what I wanted to achieve and came up with a creative point of view that we have since leveraged in other content. I used to be embarrassed by our web presence- not any more!

Are there any areas for improvement or something Costello Creative Group could have done differently?

None. Their team was great to work with.

BACKGROUND

Please describe your company and position.

I am a director of (a/an) Chemicals & Biotechnology

Describe what your company does in a single sentence.

Perfumes and taste solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Costello Creative Group to accomplish?

• Video

SOLUTION

How did you find Costello Creative Group?

• Referral
• Other

Why did you select Costello Creative Group over others?

Referred to me

What was the size of Costello Creative Group’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2 inspiring videos of 2-3 minutes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Great success with the audience watching the videos

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was very responsive and flexible, and they had a can-do attitude. Delivered everything on time and perfect!

What was your primary form of communication with Costello Creative Group?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Responsiveness, customer centric attitude even in most demanding time constraints, disciplined in project management

Are there any areas for improvement or something Costello Creative Group could have done differently?

Lower prices ;)

BACKGROUND

Please describe your company and your position there.

I am the principal for a fine & specialty chemicals consultancy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Costello Creative Group, and what were your goals?

CCG was hired to design a logo, branding, stationery, and sell sheet to launch my consultancy.

SOLUTION

How did you select this vendor?

I worked with CCG at my last job and was very pleased with the quality of work on a number of different projects including sales collateral, presentation templates, sample packaging and Google ad programs.

Describe the scope of their work in detail, including any steps and the final deliverables.

We had a series of calls to establish keywords to best describe the new company's purpose and potential branding based on a theme I had in mind, then CCG worked from there to design a logo, create image files, which then extended to stationery, business cards and lastly, a one-sheeter to be used as sales collateral.

How many people from the vendor's team worked with you, and what were their positions?

I worked with the entire CCG team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All of the deliverables provided me with instant credibility and a creative edge over other traditional approaches to chemical industry consulting.

Describe their project management style, including communication tools and timeliness.

Regular phone calls, emails and the use of an online review tool for accurate feedback and updating.

What did you find most impressive or unique about this company?

Very special creative ability.

Are there any areas for improvement or something they could have done differently?

No.