Cosmonaut Technologies Pvt Ltd

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a language services company. We are a software company that is working in the field of language localization. Our company creates tools and technology that help create efficiencies in the translation industry. We have machine translation APIs, and we have software that enables you to translate websites on the fly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmonaut Technologies Pvt Ltd?

We needed someone to help us with website development.

SOLUTION

What was the scope of their involvement?

Cosmonaut Technologies Pvt Ltd created a couple of corporate websites for us. One is for our organization and two more for our products. Our requirements were very simple. We are a startup, and we had a very basic website that needed to be made in WordPress. There were not too many bells and whistles.

What is the team composition?

We had one point of contact who took care of things, set up regular meetings, and gave us regular updates, so we were happy.

How did you come to work with Cosmonaut Technologies Pvt Ltd?

We had put out a few posts and the sales team at Cosmonaut reached out to us. We spoke with them and evaluated them along with others, and we chose them to be our vendor.

They seemed to have a good amount of experience, and they were in India whereas some of the other vendors we spoke to were based outside of India. They were really responsive, and we felt that they were a good fit for us.

How much have you invested in them?

We have invested between $650–$700.

What is the status of this engagement?

The project started in June 2020 and was completed in November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measured their success in terms of quality and timeliness. We are very satisfied with their work. They were very responsive and the quality of the work on the websites was satisfactory. It wasn’t something superlative, but they were on time, they gave us good creatives and when we didn’t like something, they were always ready with alternate options.

If the communication chain breaks, a project can spill over by a month and you won’t even know so we appreciated their responsiveness. They were very responsive in terms of making sure that the tasks were done, they followed up and it flowed out quickly.

How did Cosmonaut Technologies Pvt Ltd perform from a project management standpoint?

We mostly used email and phone and we used a basic Google sheet to track the tasks, but we didn’t use a specific project management tool.

What did you find most impressive about them?

I appreciate that they are very customer-centric. They spent the time to hear us and understand our requirements. By virtue of that, whatever suggestions that they came back with were very close to what we were looking for.

They didn’t waste much time in trying to finalize the look and feel and what the messaging was and how the website should work. They invested the right amount of time in the beginning to make sure that the project ran smoothly and that showed their experience.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

I would certainly recommend people to try them out if they have similar requirements to ours, and in fact, we have already recommended them. There are a few people I know that were looking for similar services and I did recommend Cosmonaut to them.

BACKGROUND

Please describe your company and your position there.

I am the Accounts Head at TRADESAFE. My company is Providing Legal Services to our National clients as well as International clients also in regard to Intellectual property rights.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cosmonaut Technologies Pvt Ltd?

Our company was created over 12 years ago and had not been updated since. We observed that we need to update our website according to the current market scenario.

What were your goals for this project?

We wanted to see our traffic double by the end of the year and wanted to receive inquiries double by filling our contact us form.

SOLUTION

How did you select Cosmonaut Technologies Pvt Ltd?

We received a reference of this vendor from our colleague and researched their last projects and websites created by them. We discussed our requirements that we needed to be updated in the website. The vendor has provided point to point details for the additions required and guided us very well. So we decided to hand over the project to them.

Describe the project in detail.

Once we selected this vendor, we had lined up our meetings with them. After 3-4 meetings the vendor has presented a initial design of the Home page of the website. We discussed our goals and objectives that we need to be updated in the website with our team and provided feedback to the vendor and the vendor has designed the rest pages of the website.

What was the team composition?

Initially we were assigned a Project Manager who support us and serve as a main point of contact throughout the Project. I were spoke with him only for any support I required during the Project. The Project manager had made aware to me that 2 front end & 2 back-end Developers are working on our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 1 months after our New Website, we received 20% more inquiries from the Contact us page of our Website and also we notice the traffic that increased by 25-30%.

How effective was the workflow between your team and theirs?

The Project manager that we were assigned was easy to communicate and he was updated us frequently on the progress of the work. We were impressed with the service & timeline of the team.

What did you find most impressive about this company?

When we met the vendor and discussed the goals and objective of the website, the vendor had changed the entire mindset of my team and turned the project in a unique way. I & my team was impressed with the unique & Innovative thought of the vendor.

Are there any areas for improvement?

Everything is good.

BACKGROUND

Introduce your business and what you do there?

I’m the owner of TrippyWords, a marketplace for content writers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmonaut Technologies Pvt Ltd?

I needed someone to develop a prototype of my web platform.

SOLUTION

What was the scope of their involvement?

My platform allows content writers to write and publish their own journals and submit pitches for open projects. I tasked them Cosmonaut with building the whole web platform and a set of APIs. I’d already completed part of the basic design, including how certain sections would look, and then they would get my approval on the rest of the design aspects. Initially, I wanted to do the backend in Node.js but we switched to PHP Lavarel to match my budget and their resource availability. They’re building the frontend with HTML and CSS.

The platform has interactive and crossover design functionalities that allow different user types (writers and clients) to talk via a messaging system, which produces notifications. Users can also create and customize their own profiles based on their personal preferences. Visitors to the site can follow their favorite writers, which we track in an analytics system. The biggest piece they’re building is an admin dashboard that only my company can access and lets us remove offensive content. They showed me prototype drawings, in the beginning, to help me understand what they were thinking of.

What is the team composition?

I’ve been in contact with their owner and a project lead.

How did you come to work with Cosmonaut Technologies Pvt Ltd?

I found them through Upwork. It’s relatively easy to find frontend developers in India but I wanted someone who was technically strong on the backend side and understood the functionality I needed. Cosmonaut was strong on the backend and I had trouble coordinating with some of my other choices.

What is the status of this engagement?

We’ve been working with them since April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We found a lot of bugs during user acceptance testing on the first set of code, but those are currently being solved. QA on the second draft is much more stable, and although the project isn’t quite complete, we should be good to go live shortly.

They've taken on a complex project and are almost finished. At the end of the day, this is a prototype that I want to test in the market; if it works, I can come back and make an improved version on a different framework.

How did Cosmonaut Technologies Pvt Ltd perform from a project management standpoint?

They’ve replied to every message we’ve sent through their dedicated email support, usually within 48 hours, and they’re also available on the phone or through WhatsApp. I haven’t met them in person but they respond and communicate well.

What did you find most impressive about them?

Their support service has been most impressive. They give me the exact reason why something isn’t working and take care of it; bugs don’t resurface after they’ve been reported the first time.

Are there any areas they could improve?

Their testing wasn’t strong initially but it improved later when they completed the code. While most of their clients come to them in a hurry, meaning an Agile approach may not be feasible, I would have liked them to work in a more iterative fashion to finish the project earlier. However, my requirements weren’t 100% clear—they had to figure the project out based on my ideas—which is probably why they took a Waterfall approach, accounting for the extra time.

Do you have any advice for potential customers?

Have a clear discussion with the founder before starting the project. He handles the client relationship and was the one who convinced me to move from Node.JS to PHP Laravel. This helped me evaluate my idea and save money.