Cosmolink.gr

BACKGROUND

Please describe your company and position.

I am the Owner & Ceo of Tailstore

Describe what your company does in a single sentence.

We operate a subscription-based e-shop around the pets niche. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cosmolink.gr to accomplish?

• Shopify Ecommerce Development
• Fix subscriptions to the ecommerce store
• Integration with the Greek tax system
• Integration with shipping companies
• SEO Content that will help rank the website

SOLUTION

How did you find Cosmolink.gr?

Online Search

Why did you select Cosmolink.gr over others?

• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Detailed Review of Cosmolink's Services
When managing an online business in Greece, especially one powered by Shopify, compliance with local tax regulations and seamless logistics integration are critical for smooth operations. I recently entrusted Cosmolink with the responsibility of connecting my Shopify store to Greece's MyData platform for tax reporting and integrating my site with the product carriers of my choice, and I couldn’t be more satisfied with their services.

Exceptional Expertise in Tax Compliance
Navigating Greece’s MyData platform can be a daunting and time-consuming task for any business owner. Ensuring accurate and timely reporting of sales data to the tax authorities is not just a legal obligation but also essential for maintaining the credibility of your business. Cosmolink handled this integration with absolute precision. Their team demonstrated an in-depth understanding of the technical requirements and compliance standards, ensuring my store was fully aligned with Greek tax regulations.

This integration has proven to be a game-changer. It has automated the reporting process, saving me hours of manual effort and reducing the likelihood of errors. I can now focus on growing my business, confident that my tax obligations are being handled flawlessly.

Effortless Carrier Integration
Logistics is another cornerstone of e-commerce success, and having reliable connections with your preferred carriers is crucial for providing excellent customer service. Cosmolink facilitated the integration of my Shopify store with the product carriers of my choice seamlessly. They took care of the technical setup, ensuring that shipping options, tracking systems, and label printing functionalities were fully operational.

This integration not only enhanced the efficiency of my shipping process but also elevated the overall customer experience by offering accurate tracking and timely deliveries. The convenience and professionalism exhibited during this process exceeded my expectations.

Speedy and Reliable Service
One of the most impressive aspects of working with Cosmolink was their speed and efficiency. Both integrations were completed remarkably quickly, which is a testament to their technical expertise and commitment to client satisfaction. They understood the urgency of these operations for my business and ensured minimal disruption to my workflow. This fast turnaround saved me an incredible amount of time and effort, allowing me to focus on other critical aspects of running my company.

Lastly, one of the significant challenges I faced was finding the right solution for managing customer subscriptions on my Shopify store, a critical feature for my business model. Cosmolink quickly identified the issue and implemented the correct subscription plugin tailored to my specific needs. This plugin not only resolved the technical difficulties I was experiencing but also ensured a seamless and user-friendly subscription process for my customers. Their expertise in selecting and integrating the appropriate tool saved me time, eliminated frustration, and enhanced the overall functionality of my store. Thanks to their solution, I can now efficiently manage subscriptions while providing a smooth experience for my customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A flawless integration with the Greek tax system

A flawless integration with Shipping Companies

A very well structured SEO content plan

A functional ecommerce sto

The measurable outcomes from the Cosmolink project that demonstrate progress or success include:

Enhanced Subscription Management

Outcome: Effective implementation of the correct subscription plugin for Shopify.
Measurement: Improved functionality and usability of the subscription system, resulting in seamless customer experiences and increased reliability for managing active subscriptions.
Improved Tax Compliance

Outcome: Successful integration with the Greek MyData platform.
Measurement: Automated tax reporting, eliminating manual errors and reducing the time spent on compliance tasks, ensuring 100% adherence to Greek tax regulations.
Optimized Logistics Operations

Outcome: Integration with preferred product carriers.
Measurement: Enhanced shipping efficiency with real-time tracking, streamlined label printing, and improved order fulfillment, leading to better customer satisfaction.
Time and Effort Savings

Outcome: Rapid resolution of critical operational challenges.
Measurement: Significant reduction in time spent troubleshooting subscription, tax compliance, and logistics issues, freeing up resources to focus on business growth.
Scalability and Reliability

Outcome: Establishment of robust and scalable systems.
Measurement: A fully operational Shopify store with integrated tax and logistics systems, capable of handling increased transaction volumes without disruptions.
These outcomes collectively highlight the project's success in addressing key operational challenges, delivering measurable improvements in compliance, functionality, and efficiency.

re (subscription model)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Cosmolink's project management was exceptional in every aspect. They consistently delivered all items on time, adhering to the agreed-upon timelines without any delays. Their team demonstrated a clear understanding of my business needs and executed the project with precision. From integrating the correct Shopify subscription plugin to connecting my store with the MyData platform and product carriers, they delivered exactly what I wanted with minimal back-and-forth. Communication was seamless throughout the process, with their team responding promptly to my questions and providing updates at every stage. Their ability to efficiently manage the project while ensuring my specific requirements were met made the entire experience stress-free and highly effective.

What was your primary form of communication with Cosmolink.gr?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about Cosmolink was their outstanding company culture, which fostered professionalism, collaboration, and a customer-focused approach. Their team’s speed of operations was remarkable, completing complex tasks like Shopify integration and carrier connections efficiently and without delays. Additionally, their ability to stay up-to-date with the latest tools, trends, and compliance requirements ensured they delivered cutting-edge solutions tailored to my needs. This combination of a strong work ethic, rapid execution, and knowledge of the latest advancements truly sets them apart in the industry.

Are there any areas for improvement or something Cosmolink.gr could have done differently?

I cannot answer this question because I genuinely don’t know what could have gone better. My experience with Cosmolink.gr was entirely positive, as they delivered everything on time, executed all tasks precisely as needed, and maintained excellent communication throughout the process. Their services exceeded my expectations, leaving no room for critique or suggestions for improvement.

BACKGROUND

Please describe your company and your position there.

My name is Dr. Violetta Anninou and I am the owner of the "Quantum Biofeedback Medicine". I have built it in 1990 in Athens, Greece and from that time I help people who want to reduce the causes of diseases. All with natural means.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cosmolink.gr, and what were your goals?

We were growing our services and we wanted an expansion. We hired them to provide full-scale SEO services to improve our rankings and grow traffic to our website. In the end, alongside with SEO we built with Cosmolink a new full on-page optimized website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We followed a referral and interviewed them. They were very detailed in their proposal despite the high price. Αfter discussion we accepted their proposal with flexible payment doses.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our engagement began with Keyword Mapping and we laid out our goals. They helped us in every step and performed an analysis of our competitors. From there, they built a website with outstanding on-site optimization. Another work they did was the articles and local optimization. Last, they grow my account in Social Media and put in motion resources that can engage clients that I have left in drawer for years.

How many people from the vendor's team worked with you, and what were their positions?

I talked with 1 dedicated person, Aristotelis SEO Specialist and project manager who distributed work amongst their team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have had many websites since I started my practice but I was never fully satisfied with the end result. In a short period of time, with Aristotelis and his team I have seen an increased number of clients calling my center and better google analytics.

Describe their project management style, including communication tools and timeliness.

Aristotelis was on hand whenever there was a need, which is something that I appreciate the most. He listened to my needs, offered relevant options and was prompt to respond to all of my questions. Thank you, Aristotelis, and all of you at Cosmolink!

What did you find most impressive or unique about this company?

The overall knowledge and the VERY FAST Results. They guaranteed that I will see results in 4-6 months and we saw them in 2 months, that in itself is outstanding.

Are there any areas for improvement or something they could have done differently?

I have nothing to add, I'm happy and excited about the overall result.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Abnormal Concept, an interior design and lifestyle company. We’re an e-commerce store based in the Netherlands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmolink.gr?

I was looking to start my business. The first thing I needed to do was to start working with a web design studio.

SOLUTION

What was the scope of their involvement?

I sent them some references, my products, logo, and other design elements. We started with a template, and their team did all of the customizations with different fonts and colors. They started with the Shopify development, and now we’re starting with marketing and SEO strategy.

What is the team composition?

I’m in contact with Aristotelis (Developer), but there is a team behind him.

How did you come to work with Cosmolink.gr?

I searched online. I’m originally from Greece, so I had experience in this area and trusted studios based there. After finding Cosmolink.gr, I saw their projects and that they had experience in different areas.

How much have you invested with them?

We spent about €20,000 (approximately $24,000 USD).

What is the status of this engagement?

We had the conversations around August 2020, and we finished up about a month ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My business has been active for about a month. I’m targeting customers through social media, but we’re also working on marketing. After a few months, I’ll have a better idea.

For each step of this project, they’ve been very helpful. I could trust them. The key to the success of this project was that we all worked as a team. We each have our own opinions, but we’re able to find a way to solve our problems. I’m not a web developer, but their team explained everything to me.

How did Cosmolink.gr perform from a project management standpoint?

We had weekly meetings. They were very flexible with meeting times and deadlines. We used Google Drive. Most of our communication was through Skype.

What did you find most impressive about them?

I like the fact that even when we have different opinions, they will listen to me. I come from an advertising background. They communicated the pros and cons to me, which was helpful.

Are there any areas they could improve?

I can’t find anything. Even with time differences, we had good communication.

Do you have any advice for potential customers?

I will definitely recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a hotel called Nontas Home.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmolink.gr?

I wanted to increase my website traffic as well as our online presence and positioning.

SOLUTION

What was the scope of their involvement?

Cosmolink.gr designed and developed a new website. The main function of the site is for booking rooms.

What is the team composition?

I spoke with just one person, but they had a team working in the background. 

How did you come to work with Cosmolink.gr?

Their pricing was good. They weren’t cheap, but I decided to give them a chance.

How much have you invested with them?

The project investment was less than $10,000.

What is the status of this engagement?

I started working with Cosmolink.gr around January 2020 and the site took 3–4 months to build. I’ll still contact them if I have a question or if I need anything from them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were fast and helpful, I would I rate them 5 out of 5 for quality. More bookings were made through the website and we have received positive feedback on it.

How did Cosmolink.gr perform from a project management standpoint?

We communicated face to face and via phone. I had a great collaboration with them. Cosmolink.gr was very helpful.

What did you find most impressive about them?

They were easy to deal with—very nice and kind.

Are there any areas they could improve?

I don’t think there was anything for them to improve on. It went very well.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online cosmetics retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmolink.gr?

We needed a website to be developed by Cosmolink.gr.

SOLUTION

What was the scope of their involvement?

Initially, Cosmolink.gr worked with us to set up an account with eBay. Then, they took over our data entry and SEO needs. The team also helped us create a website.

What is the team composition?

I had a main point of contact, with a backup contact if he was unavailable.

How did you come to work with Cosmolink.gr?

We met Cosmolink.gr chance before they were an official company.

How much have you invested with them?

During our engagement, we spent about $10,000–$20,000.

What is the status of this engagement?

Our company and Cosmolink.gr worked together from February–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We saw good performance through our eBay account and our company also received an award. I was very satisfied with the results of Cosmolink.gr’s work.

How did Cosmolink.gr perform from a project management standpoint?

They were very clear, setting timelines for the project. They delivered without any delays and did a good job providing progress updates throughout.

What did you find most impressive about them?

Cosmolink.gr was very detail-oriented and accommodating.

Are there any areas they could improve?

We didn’t see any areas they could improve on.

Do you have any advice for potential customers?

You can reach out to Cosmolink.gr at any point even if you’re not very well-structured. They are good at advising.

BACKGROUND

Please describe your company and position.

I am the CEO of Alati & Piperi

Describe what your company does in a single sentence.

We are a local restaurant in Samos, Greece with homemade cook dishes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cosmolink.gr to accomplish?

• Graphic Design
• Brand Strategy
• SEO

SOLUTION

How did you find Cosmolink.gr?

Referral

Why did you select Cosmolink.gr over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Cosmolink.gr were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We want to create a solid Brand Strategy and to implement marketing strategies offline and online. We wanted Brochures design, exterior banners for the restaurant and local SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We had segnificant increase in traffic from SEO up to 23% every month and for the graphic designs we are fully satisfied.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, all the sub-project works delivered on time and they are very friendly and eager to help you and to consult you about anything we asked.

What was your primary form of communication with Cosmolink.gr?

In-Person Meeting

What did you find most impressive or unique about this company?

The detail they had cluster every job.

Are there any areas for improvement or something Cosmolink.gr could have done differently?

No we haven't anything to add.

BACKGROUND

Please describe your company and your position there.

Santorini Wine Trails is a small business focusing on private wine tours on Santorini Island.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cosmolink.gr, and what were your goals?

Web development & re-design of the site

SOLUTION

How did you select Cosmolink.gr and what were the deciding factors?

I found Cosmolink after Google search. There was an article proposing the top 5 web developers in Greece regarding the quality of services. After contacting all these 5 companies, I selected Cosmolink for their speedy responding, their flexibility, their effectiveness and the understanding of my needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did a brief online and after 1-2 emails with all the details, the project started.

How many people from the vendor's team worked with you, and what were their positions?

Just me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our guest have a better understanding of our services now for sure.

Describe their project management style, including communication tools and timelines.

We communicated once per week via email. Cosmolink is very effective and fast responding! There was an "easy" flow during this project without a ton of emails I have experienced in the past with other companies. We didn't get lost in "translation". Our communication was clear, productive and effective

What did you find most impressive or unique about this company?

Effectiveness, flexibility and fast responding. No delays!

Are there any areas for improvement or something they could have done differently?

I had a great cooperation. I think they did their best and I really appreciate this!