Content with purpose.

Cosmitto is a digital marketing firm specializing in content creation, paid acquisition, social media management, email marketing, and SEO. But those are just the tools—day-to-day, our full-time, in-house team works with partners and organizations to tell stories that foster lasting customer relationships and drive measurable results.

 
Undisclosed
 
$50 - $99 / hr
 
10 - 49
 Founded
2010
Show all +
Pittsburgh, PA
headquarters
  • 429 Fourth Avenue, Suite 1400
    Pittsburgh, PA 15219
    United States

Portfolio

Key clients: 

KraftHeinz, GNC, Highmark Blue Cross Blue Shield, Fortune 200 lens substrate manufacturer, Largest online candy wholesaler, startups, University of Pittsburgh Medical Center (UPMC), medical device manufacturer, and over 100 others covering over 35 industries. 

Reviews

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Content Marketing for Women's Health Company

"Their entire team has always been fantastic."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Cosmitto assists the client with blog content. They have previously contributed content for an eBook and the client's newsletter, developing topics relevant to the client's audience.

The Reviewer
 
11-50 Employees
 
Pittsburgh, Pennsylvania
Brianna Clements
Director of Marketing, Rinovum Women's Health
 
Verified
The Review
Feedback summary: 

Newsletter open rates have increased by 10% and the client has been very pleased with the content. They praised Cosmitto's project management and timeliness on meetings and deadlines.

BACKGROUND

Introduce your business and what you do there.

Our company is Rinovum Women’s Health Company. We have the first and only FDA-cleared over the counter home conception device. It’s the step before trying further assistive reproductive treatment options like IUI [intrauterine insemination] or IVF [in vitro fertilization].

What is your position?

I am the Marketing Director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

In the past year and a half, we launched our product in the OTC [over-the-counter] market. We were looking for ways to beef up the content on our website and outsource some of the blog writing work.

SOLUTION

What was the scope of their involvement?

Right now we have contracted Cosmitto for assistance with our blogs. They were initially helping us write our eBook content and help us with our newsletter.

How did you come to work with Cosmitto?

They came as a recommendation from somebody within our network. We liked that they were local in Pittsburgh and the idea of one startup working with another.

What is the status of this engagement?

Our work with them is ongoing and has been going on for two years now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The newsletter open rates have improved by 10% so far. We’ve been very happy internally with all the content for the blog. We work with Cosmitto to develop topics that are relevant to our audience.

How did Cosmitto perform from a project management standpoint?

Wonderful. Their entire team has always been fantastic. They’ve been on time with meetings and deliverables.

What did you find most impressive about them?

The quality of the other companies that were working with them drew us in. The fact that a number of them were in the healthcare space helped a lot too.

Are there any areas they could improve?

Not with any projects that we’re working on. They met and exceeded our expectations to date.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Marketing for Marketing Agency

"We have peace of mind knowing that [Cosmitto's work] is going to be of the same caliber that we would do ourselves."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Cosmitto currently augments the client's in-house team to provide social media services for two of the client's customers. They specifically research and write posts, which the client reviews.

The Reviewer
 
1-10 Employees
 
Pittsburgh, Pennsylvania
Sarah Mayer
Partner, ShiftCollaborative
 
Verified
The Review
Feedback summary: 

Cosmitto consistently delivers high-quality research and writing. They meet all weekly deadlines and maintain excellent communication.

BACKGROUND

Introduce your business and what you do there.

My company is called Shift Collaborative. We are a creative agency. I am one of three partners at the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We have partnered with them for scalability reasons. We offer some of the same services, but in order for us to stay nimble, we outsource some pieces of what we do to them.

SOLUTION

What was the scope of their involvement?

Right now, we have two engagements with them. They’re providing social media services for two of our clients. They research social media posts, write them, and then we approve those based on our strategy.

How did you come to work with Cosmitto?

A colleague of ours connected us. We knew of them, so we scheduled a meeting, and decided they were a good fit.

How much have you invested with them?

It’s $12,000 per year right now.

What is the status of this engagement?

We’ve been working with them since the beginning of this year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their research and writing in the posts is really high, which makes reviewing much easier on my staff. They have been very consistent, which is helpful.

How did Cosmitto perform from a project management standpoint?

They've done really great. We have weekly deadlines with them, and they have no trouble with that. We have a really good line of communication between our project lead and their project lead on each of these clients. It’s been a great working relationship.

What did you find most impressive about them?

It is the relationship between their project team and our project team, and how easy it is to communicate with them, but also the quality of the work that distinguishes them. We pride ourselves on very high-quality work, so to hand it over to somebody else is scary and risky for us. Working with them, we have peace of mind knowing that it’s going to be the same caliber of work that we would do ourselves.

Are there any areas they could improve?

At this point, everything has gone very well. With respect to our clients, they each have their own challenges with what we’re trying to do, so they’ve been responsive in making any changes that we’ve asked for. There isn’t anything that needs to be improved.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Content Marketing for Legal Services Firm

"Cosmitto's customer service is what sets them apart."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Cosmitto provided content marketing and SEO services. They conducted a pay-per-click campaign and assisted with inbound marketing and social media management.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Marketing Manager, Legal Services Firm
 
Verified
The Review
Feedback summary: 

Site traffic and social media user engagement have increased significantly. The client has been extremely satisfied, citing Cosmitto's exceptional customer service, adherence to deadlines, and responsiveness.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing director for an online marketplace for law firms and legal departments to find legal help.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We needed someone to partner with to take care of our content marketing and make it effective and engaging and help guide us in the right direction there. We also needed someone who could help us with our ad strategies.

SOLUTION

What was the scope of their involvement?

In the pay-per-click campaign, they helped us figure out what keywords we should be using and finding the right messaging for those keywords, how often we should be using them, and how often we should be iterating them. They helped us with inbound marketing and social media management.

How did you come to work with Cosmitto?

We were dissatisfied with the previous firm that we were working with. We were looking for a startup cost and people who we felt understood what we were doing, who were great to work with, and had the skills, experience, and personality that was a right match for our people. Cosmitto fit all of those requirements.

How much have you invested with them?

In total, it is less than $10,000.

What is the status of this engagement?

We are currently working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've certainly increased traffic to our site. They've also increased our engagement with users on social media and just generally our presence on Twitter and Facebook which has been great.

How did Cosmitto perform from a project management standpoint?

They're great. They stay on top of both me and their deadlines which has made it a wonderful partnership.

What did you find most impressive about them?

Cosmitto's customer service is what sets them apart. I appreciate knowing I can always come to them with any question, and that they'll always respond quickly. I feel like they care, and they're trying hard to do the best that they can.

Are there any areas they could improve?

If they were a little bit more strategy-oriented, it would be helpful for me.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Content Marketing for Private School

"They do an awesome job at keeping us aware of everything that is going on."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep. 2015 - Ongoing
Project summary: 

Cosmitto assists the client with social media and SEO. They post content on social media platforms, produce bimonthly blogs, interview alumni, and provide content marketing.

The Reviewer
 
11-50 Employees
 
Wexford, Pennsylvania
Denise Klavon
Director of Communications, The Kiski School
 
Verified
The Review
Feedback summary: 

The client's blog has produced more traffic to their site, and they are beginning to see an increase in potential students. Cosmitto is flexible, efficient, and timely with feedback and task completion.

BACKGROUND

Introduce your business and what you do there.

The Kiski School is an all-boys boarding school. We have approximately 200 students from all around the world. I am the director of communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We are trying to attract more students.

SOLUTION

What was the scope of their involvement?

They provide help with our social media. They post on our Instagram, Facebook, and two Twitter accounts. Additionally, they do some content marketing for us. They're in charge of our bimonthly blogs and interview alumni, students, and teachers.

How did you come to work with Cosmitto?

I sent out a request for proposals and five agencies, including Cosmitto, responded. We interviewed them and a committee decided that of all the options, Cosmitto came out on top.

How much have you invested with them?

The project was between $10,000 and $50,000.

What is the status of this engagement?

We've been working with them since last September [2015].

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our impressions have gone up tremendously with all of our social media outlets and have had more traffic to our site through the blog. They're also helping us with an email automation campaign. We're starting to see some potential new students because of what they have done for us.

How did Cosmitto perform from a project management standpoint?

They're easy to work with. Cosmitto is always flexible, and quick to give feedback or get tasks done. They do an awesome job at keeping us aware of everything that is going on, which I appreciate.

What did you find most impressive about them?

Their efficient workers and are generally very easy to work with.

Are there any areas they could improve?

I don't think so. I work well with them because they are very responsive.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They're very reasonable for what's out there.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO Content for Employee Benefits Consultancy

"Not only are they fun to work with, but Cosmitto knows their stuff very well."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Cosmitto provides weekly SEO services for the client. They research and write content and develop the client's newsletter.

The Reviewer
 
11-50 Employees
 
Pittsburgh, Pennsylvania
Marketing Coordinator, Management Consulting Firm
 
Verified
The Review
Feedback summary: 

The client has seen an increase in new followers on multiple social media platforms. Cosmitto excels in identifying relevant content and providing it in a timely manner. The client also praised their writing skills and project management.

BACKGROUND

Introduce your business and what you do there.

We are consultants for employee benefits and actuaries. We do benefit, retirement, and compensation plans for employers. I'm the marketing and communications coordinator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We were looking for content to improve our SEO [search engine optimization]. 

SOLUTION

What was the scope of their involvement?

They research the content, write it, send it to us, and we review it to put out on Twitter and for blogs. They also use a combination of our own content and the things they've found to develop our newsletter.

How did you come to work with Cosmitto?

Somebody internally mentioned them to us. We talked a couple of times and decided to go with them. Just recently, we renewed our contract with them because we have been happy with what they've done.

What is the status of this engagement?

It's ongoing. Every week, we're doing something with them. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're seeing an increase in people reading our tweets and blogs, following us on LinkedIn and Facebook that, before Cosmitto, we did not have.

How did Cosmitto perform from a project management standpoint?

They do very well in identifying content that we should use. When they send over the content that they're going to do for the next week, they send it with plenty of time for us to look it over to make necessary edits.

What did you find most impressive about them?

Not only are they fun to work with, but Cosmitto knows their stuff very well. They are very good writers and have an efficient system to manage projects in the time they promise.

Are there any areas they could improve?

No, not that I can think of. We are happy with the work that they have done thus far.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media & Blogging for Car Wash

"We're all very happy with what they do."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Cosmitto provided social media and advertising services for the client, managing and updating their Facebook page and blog.

The Reviewer
 
2-10 Employees
 
Pittsburgh, Pennsylvania
Justin Tiano
Owner, Mr. Magic Car Wash
 
Verified
The Review
Feedback summary: 

Online engagement has increased since working with them, and the advertising has garnered positive results. Cosmitto is very proactive and attentive to the client's online performance, making adjustments as needed.

BACKGROUND

Introduce your business and what you do there.

Mr. Magic Car Wash is the name of my company. I'm one of the owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We were in need of an agency that could help us with our social media and blogs. We wanted to have a better online presence.

SOLUTION

What was the scope of their involvement?

They handle our Facebook page and keep our blog up to date on everything going on at the car wash.

How did you come to work with Cosmitto?

The other owner, Alan, found them and we liked that they were local. We saw that they were able to help us with the content creation we needed and ultimately felt like they would be a good fit.

How much have you invested with them?

We have been paying about $500 a month for the past three years.

What is the status of this engagement?

It's an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we began our partnership with Cosmitto, we've seen engagement rise a lot on our Facebook page. Additionally, they've done advertising for us, which has had some great results. We're all very happy with what they do.

How did Cosmitto perform from a project management standpoint?

They do fine. We contact almost exclusively over email. Cosmitto keeps track of what people put on our Facebook page. They let us know if we don't know about them, and give us the opportunity to either reply or we will have them reply to the customer.

What did you find most impressive about them?

Cosmitto is very proactive in helping us. They've noticed the things that have been working, and the ones that haven't. They have been very attentive and made necessary adjustments for us.

Are there any areas they could improve?

No. Nothing I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already have actually.

Content & Social Media Marketing for Industrial Equipment Supplier

"Cosmitto has a willingness to look at different angles that would work for our particular business model and product line. That's special."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2014 - Ongoing
Project summary: 

Cosmitto provided a variety of services for the client, including PPC, SEO, display ad design, social media management, and blog content creation.

The Reviewer
 
1-10 Employees
 
Pittsburgh Metro Area
Managing Partner, Industrial Equipment Supplier
 
Verified
The Review
Feedback summary: 

Cosmitto’s contributions resulted in higher engagement on the client’s social media channels and better placement on search results. The client praises the agency for their account management, fresh perspective, and quality work.

BACKGROUND

Introduce your business and what you do there.

We are a seller of industrial and consumer grade magnets with worldwide sales and distribution. I'm managing partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We felt that we needed to have a social media presence in order to improve our organic search results, in terms of placement. It was the missing piece of our marketing puzzle, to complement our PPC [pay-per-click] advertising and display ads. That's what we were looking for in working with Cosmitto. We were also looking to replace a company that we had signed with previously, whose results were very poor. We decided to give Cosmitto the account and see what they could do with it.

SOLUTION

What was the scope of their involvement?

Cosmitto is responsible for our content and social media marketing campaigns. Their team creates original blog content for us that focuses on our products, industry and other related topics that might interest current and potential customers. They post those pieces directly onto our WordPress blog and are responsible for maintaining it.

Cosmitto also creates and posts content and promotions onto our Twitter, Facebook and Google+ accounts. This includes addressing customer concerns and questions that come through our social media channels. In addition, they're responsible for content curation on our YouTube page.

How did you come to work with Cosmitto?

We found them through a standard Google Search and saw positive online reviews. I also appreciated the fact that they were local, and we could actually physically visit their company and go over strategies in person. That was a selling point.

I think the biggest thing that really sold us was that the company we were dealing with prior to Cosmitto had month-to-month term commitments. Cosmitto's philosophy is "we don't want to keep you if we're not producing the results," which we really appreciated.

How much have you invested with them?

The project cost under $10,000.

What is the status of this engagement?

We started working with them in March 2014, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main result is higher engagement on our social media channels. We're also noticing an increase in our organic search results on Google and Bing. Cosmitto is fulfilling the role that we had hoped in terms of being able to increase our organic search results. We haven't looked at Facebook or Twitter ROI [return on investment] too much, but we know that it has increased as well.

How did Cosmitto perform from a project management standpoint?

The quality of Cosmitto's work is very good. They're taking a rather thin gruel with our product—magnets and magnetic—and they've managed to really create some good content that's good evergreen material that will have a good shelf life for us as well as highlighting links to magnetic related news items. In terms of their account management, they've done a good job of providing us with monthly reports, being attentive to any concerns we have and incorporating any content that we would like to promote. In all of those respects, we're very pleased.

What did you find most impressive about them?

Cosmitto has a willingness to look at different angles that would work for our particular business model and product line. That's special.

Are there any areas they could improve?

I wish we were seeing more enhanced results than we are getting from our social media spend. I'm not saying this specifically about Cosmitto. I have to chalk it up to the nature of the product, and the level of engagement we can expect on that. I feel like given what we sell, they're probably doing as good of a job as they can. In effect, I'm praising them about as much as I can. Do I wish they came up with some miracle that would cause people to engage with us right and left? Sure. I wish we had that, but I have to be realistic.

5.0
Overall Score  
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    The estimates are always on point. Do I wish there was more bang for the buck? I really do, but we wouldn't get a better value elsewhere. 
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Content Marketing for Marketing and Communications Agency

"I was completely happy with how they performed. They've been very accommodating, too."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Cosmitto created a series of industry-relevant blog posts for the client with the goals of developing original content and improving SEO.

The Reviewer
 
11-50 Employees
 
Pittsburgh Metro Area
Scott Pipitone
Owner, Pipitone Group
 
Verified
The Review
Feedback summary: 

Cosmitto’s content contributions have succeeded in growing the client’s user base and promoting user engagement. The agency was able to consistently fulfill the client’s requests and provide quality work for the amount charged.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of the company of Pipitone Group. We are an integrated marketing agency based in Pittsburgh that does a lot of B2C [business-to-consumer] work with a heavy focus on everything from social media and communications, to design and Internet applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We were looking for a good partner to develop content for a one of our customers, a company that sells chlorine supplies. We were looking to create a set of blog posts that were specific to different industries: aquatics, irrigation, and food safety. We wanted content that was more search engine friendly and community-based. We started working with Cosmitto to help us with that.

SOLUTION

What was the scope of their involvement?

We engaged Cosmitto to work with us to develop topics, and create original content about the topics listed above. They produced original content around the topics that were relevant to our client's industry. They wrote content that was not about chlorination tablets but about irrigation. For example, they wrote about the things that are happening in California with the drought problems, and how having effective water flow could help your irrigation. We would work with them and create the topics, or they'd come back to us with topics, and we would set broader goals for these blog posts. Then, they'd work with us, and write the blog posts, and we would then run it through the corporate side of our customer, so we could post it on the blog on their website.

How did you come to work with Cosmitto?

I met a member of their team at a marketing workshop. I also liked that they were a local business. That's why we chose them.

How much have you invested with them?

The cost of the project is around $10,000 a year.

What is the status of this engagement?

We've been working together for about two years [as of August 2015]. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we started working with Cosmitto, the number of users that have engaged with the content has continued to increase, from five or six originally to somewhere between 50 and 80 subscribers now. These are phenomenal numbers for this industry. The typical end user is a 35- to 60-year-old male, and to get them to engage in social media is tough. 

How did Cosmitto perform from a project management standpoint?

Cosmitto always delivered. We would bring up three or four story ideas, run them by our customer, and then choose one. Then, they'd write it, and it would take my customer two months to go off and approve it. They were consistent on their billing and on their deliverables.

What did you find most impressive about them?

They provided a good value for what we were paying them, and they did quality work. My customer is a discerning customer. He's been in the business for 30 years or so, and he's a writer himself. He's been happy, so I'm happy.

Are there any areas they could improve?

No. I was completely happy with how they performed. They've been very accommodating, too.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have recommended them to a bunch of our other customers. Even though I also have writers in my firm, I still recommend them because these people work hard and do a lot of great stuff.

Blog Content & Social Media Marketing for Medical Device Producer

"They've been good at figuring out what we want and how we want to be represented as a brand."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2013 - Ongoing
Project summary: 

Cosmitto provided a variety of services for the client including creating and managing social media content and writing blog posts with the goal of increasing online visibility.

The Reviewer
 
1-10 Employees
 
Philadelphia Metro Area
Jennifer Lambiase
Marketing Manager, ActivAided Orthotics
 
Verified
The Review
Feedback summary: 

Cosmitto’s contributions have resulted in a significant increase in social media engagement for the client, achieving the goal of better visibility. The agency is praised for their reliability and ability to produce quality work.

BACKGROUND

Introduce your business and what you do there.

Our company is ActivAided Orthotics. We're a biomechanical product development company. Our first product is a device to help correct posture.

I'm the marketing manager. I'm in charge of branding and product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We wanted to increase our online visibility. We are a small company. We wanted to get our name out there, and et people become aware of us. We were looking to create a fun image for our company. Increasing our social media presence was one aspect of it.

SOLUTION

What was the scope of their involvement?

Cosmitto is in charge of creating and managing content for our Twitter and Facebook accounts. They are also responsible for writing weekly blog posts for us. We talk to them and give them topics to write about. They research those topics and create original pieces around it. We then review them and post them.

How did you come to work with Cosmitto?

Our office is across the hall from theirs. So, when we decided to look for a digital marketing agency, they were the obvious choice.

How much have you invested with them?

The size of the project is under $10,000.

What is the status of this engagement?

We've been working with them for two years [as of August 2015]. Our partnership is ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've noticed a drastic increase in engagement from people on Twitter. We are more recognizable than we were before, and that was our goal.

How did Cosmitto perform from a project management standpoint?

I am very happy with our partnership with Cosmitto. We have two people that we primarily work with. They are both able to answer any questions we have and provide good ideas on ways we can improve our results. They're always reliable and produce quality work. They've been good at figuring out what we want and how we want to be represented as a brand.

What did you find most impressive about them?

It's the personal touch. They got know our company, and they really try to portray the image that we want them to. They're always very good at making sure that the content is in line with who we want to be as a brand. We couldn't ask for more.

Are there any areas they could improve?

In terms of what they do, I'm very happy with it. I can't think of anything that I would change.

4.0
Overall Score The only reason it's not a five is that, as a brand that's so new and produces a niche product, we're still not seeing sales being driven from the added social media cost.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Content & Social Media Marketing for Medical Practice

"Since we started without a blog and very little social media activity, it was easy to see how helpful Cosmitto's work is."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2015 - Ongoing
Project summary: 

Cosmitto developed a blog, created a Twitter account, and managed a Facebook account for the client, writing all content with the goal of growing a positive online presence.

The Reviewer
 
51-200 Employees
 
Pittsburgh Metro Area
Charles Kent
Physician, Everett & Hurite Ophthalmic Associates
 
Verified
The Review
Feedback summary: 

Cosmitto’s efforts at developing an online presence for the client were successful, resulting in a significant increase in Facebook followers and new customers from previously unreached locations. The client praises the agency’s communication and quality work.

BACKGROUND

Introduce your business and what you do there.

Our organization is Everett & Hurite Ophthalmic Associates. We are a multi-specialty ophthalmology group, with 13 different providers in nine locations.

I am a physician and part of the executive board. I was charged with creating and developing our social media network and promoting a more positive online presence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cosmitto?

We were looking to build an online presence and grow our social media marketing efforts and following.

SOLUTION

What was the scope of their involvement?

We hired Cosmitto specifically to develop a blog on our website as well as to create a Twitter account and manage our Facebook account. Cosmitto writes all the content, then we review it and publish it. We push out one publication per week for all three media outlets.

How did you come to work with Cosmitto?

We were introduced to them through the web platform that we're using. We wanted to improve the blog on our website, so we were introduced to them. We did look at other companies, but we decided to go with them because they were so agreeable to work with us, and they gave us a good rate for what we wanted.

How much have you invested with them?

The size of the project to date is less than $10,000.

What is the status of this engagement?

We've been working with them for about five months [as of August 2015].

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our Facebook following grew from about 70 people to roughly 250 followers. The most interesting result we received is from our blog. We get three to four new patient appointments every day now. We looked at where that's coming from, and a many of our new appointments are coming from people who were looking at our blog. We've been getting new patients from all across the United States because of our blog. It's very surprising.

We've gone from having a very bare online presence to actually reaching out to people all around the United States and getting traction in our appointments. It's been amazing. Since we started without a blog and very little social media activity, it was easy to see how helpful Cosmitto's work is.

How did Cosmitto perform from a project management standpoint?

They have been great to work with. They set up the project and appointed us a project manager to speak. We've been very involved with the content. When they give us content to review, they are very timely on it. When we didn't like what they did, we made changes, and we worked together. The Cosmitto team is really pleasant and easy to work with.

What did you find most impressive about them?

The main thing is that we haven't run into any problems or misunderstanding. They do great work and communicate well. We know where we stand with them.

Are there any areas they could improve?

I think they need to have a wider range of resources when they're writing the material. A deeper understanding of ophthalmology versus optometry would have been helpful. That's part of the process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Definitely.