What evidence can you share that demonstrates the impact of the engagement?
This is a hard question to answer since the site isn’t live yet. I’m sure that CoreLine’s advice will be beneficial to our user satisfaction, but we will have to wait and see for the metrics.
How did CoreLine perform from a project management standpoint?
We were amazed by their accuracy in hitting all targets and milestones; time limits were not breached. I also work in a web development company and know that it can be common to surpass milestones in this industry, even for a big company. However, they followed the plan as we set it in the beginning. It was a friendly relationship, and there was no situation in which we might have had to argue.
They informed us each time a bigger push was deployed, which is what we wanted. Bugs were fixed right away. They also advised us on certain business and user experience decisions, steering us away from investing in functionalities that might have been too expensive or that users might not have liked. We were informed about the value of the MVP [minimum viable product] we were building at the moment.
We used Slack for communication, where they posted screenshots, as well as WhatsApp. We used CodeJar to display wireframes, and had access to their repository, even though we didn’t actually check their code as we don’t have the skill level to assess it.
What did you find most impressive about them?
They started as a team and have been for a long time. They were a well-played team from the get-go, which was beneficial for us. They’re very good with user experience [UX]. The process hasn’t felt as strict or regulated as with projects from my own company, but they’ve come through with all the milestones, and provided a customer satisfaction level which surpasses that of bigger companies.
Are there any areas they could improve?
They’re still very young, so there is a lot of room for improvement. However, as far as our project goes, I can’t say there’s anything — I’m generally satisfied. We made this deal while they were still inexpensive, compared to what they will charge when they have more seniority.
We have asked them what the biggest issue they faced during development was, and they stated that it was the Google Maps customization. There was some lagging that they didn’t know how to fix, but after browsing through GitHub, they managed to find a small post about it. This was a problem which a more senior developer would have likely been aware of, but they ultimately did find the solution.
Do you have any advice for future clients of theirs?
Get them while they’re young. I would recommend them to any customer, as long as that customer is ready for an Agile approach, and not used to a strict, corporate structure. I’m not saying that they lack seriousness — there is no reason why that seriousness should be there as long as the work is done properly.