What evidence can you share that demonstrates the impact of the engagement?
We’ve used it and it works. The project was a feature in a larger product, so the metric would be usage, which is at 100% because of how it’s integrated.
How did Coral Edge perform from a project management standpoint?
I love their discovery process and how they align with expectations. They’re attentive to our outreach throughout the build. I come from a home-builder background, and there are several things you have to get right early on in the process of building a house for it to go up nicely. If you get them wrong, then it doesn’t go nicely. What I think separates Coral Edge is that they save you the technical debt of going backward.
They’re forward-thinking and can capture things we haven’t even thought of. It almost got frustrating how well that they were able to catch us. They present those questions very far in advance of the build.
What did you find most impressive about them?
I love it when we think we’ve answered all the questions and then they send us a very specific question we haven’t thought of yet. They save us so much time and money by preventing us from having to go back and rework something. Additionally, they hit our milestones consistently.
I recall a time when significant changes (our fault) had to be made within two days of demoing our product to a Fortune 40. The team at The Coral Edge jumped on calls at all hours of the night and worked tirelessly to get us ready for our demo. You will be hard-pressed to find a company like The Coral Edge. They really get what it means to be partners in success.
Are there any areas they could improve?
I would have to be really picky to find something.
Do you have any advice for potential customers?
Make sure that the project manager fully understands what you’re trying to achieve at a high level and a granular level. If they don’t, then educate them. I spent a good amount of time upfront getting their project manager up to speed on our company and our way of compliance in our industry. If they don’t have the necessary context, the project won’t work.