What was the scope of their involvement?
The scope was to have the best and most efficient system possible so that we can provide the best service to both the customer and the teacher. The system handles everything from scheduling appointments, the tutoring subject, teacher information, student/customer information, data such as paid sessions for teachers, comments and notes from teachers and students, and customer satisfaction ratings. In all, it manages 10,000 teachers working with 5,000 families needing services. It manages the whole process from the first call to the end of service.
They also advise us for online marketing including AdWords, web services and management, e-mail, and apps.
How did you come to work with Coobers?
I have a company in Poland too. It’s called Sunreef Yachts, and it is the best luxury catamaran builder in the world, and Coobers was providing us some services. I knew them from that and when I saw how knowledgeable they are, I decided to work with them on our educational product.
Another strong factor in my decision is the very good prices they propose. I had other proposals from western companies, which were much higher.
How much have you invested with Coobers?
We have invested $200,000 to $300,000, plus maintenance of systems.
What is the status of this engagement?
It was 10 years ago, but if I remember correctly, I think that the project was functional after 3 months of development.