What evidence can you share that demonstrates the impact of the engagement?
Throughout the project, our team would view what Convverge, Inc. did at each phase and then provide feedback before moving on to the next stage. For the most part, this process has been working well. There’s nothing formal, and they’ve always been very responsive. Overall, it’s been a positive experience. Convverge, Inc. really catered to us to make sure we had everything we needed. They focus on the client, getting the work done, and keeping us happy.
How did Convverge, Inc. perform from a project management standpoint?
Their team has done a good job of remaining on top of things. They’re fairly efficient and always communicated clearly on what they needed. There were a few instances of miscommunication at the beginning and middle parts of the process, but they were always very quick to clear it up and make sure we were all on the same page.
Our team isn’t the most technical group around; it’s not our industry. So naturally, there will be some miscommunication and we need to take the time to talk things through. Convverge, Inc. was always good at owning their accountability if something was their mistake, and if it was ours, we did the same thing. Together, we always improved communication and got on the same wavelength. Overall, they did a good job of project management and following timelines.
What did you find most impressive about them?
We like that they’re Canadian-based. Also, they respond quite quickly when we reach out to them. I’m not exactly sure of the size of their organization, but they seem pretty small, which we like. They gave us the exact attention we needed and it didn’t feel like we were dealing with a massive organization that ignored us. They’re nimble and responsive, which was very positive.
Are there any areas they could improve?
Some of their billing details were a little ambiguous and unclear on what we were going to exactly pay for. There were a few calls over billing to clarify what was expected, included in the package, and then what was extra. There was a little bit of miscommunication, but we rectified it, and they were great about handling it. I’d suggest that they be more upfront in laying everything out a little bit better in the future.
Do you have any advice for potential customers?
I’ve already recommended them to another business associate who’s looking for something similar. Be very clear about what you need and want as a business, then communicate that very clearly to the Convverge, Inc. team.
When you’re setting up the engagement, be very clear on asking what’s included and what’s extra. Spending that time, in the beginning, to lay out everything will set yourself up for a successful engagement.
All of the work performed by Convverge, Inc over the years has satisfied project requirements and pleased both internal and external stakeholders with its quality. Their team is communicative about all of their progress and asking questions when they needed anything to be clarified.