What evidence can you share that demonstrates the impact of the engagement?
They’ve been an integral part of taking a 90-year-old manufacturing company and helping to drive us through a digital transformation. Compared to just a few months ago, our site has majorly been improved. It has a modern infrastructure that is going to enable us to scale.
Since we have a long sales cycle (2+ years), it's hard to prove ROI at the moment; however, we are seeing an increase in leading indicators and top of funnel pipeline growth that will put us in a strong position to hit our future goals. Through their hard work, they've been able to make an old school manufacturing company into a cool modern brand that is seen as innovators and thought leaders in the industry.
How did Convertiv perform from a project management standpoint?
They’re very well organized and they document everything. They use InVision to show us their creative work. This makes it really easy for me to share what Convertiv is working on with our management team or distribution partners and sell them on a concept.
Internally, they use Jira, but we also have weekly meetings and I talk to Tom on a daily basis. Working with them is like working with an extension of our internal team.
What did you find most impressive about them?
They’re able to see the full picture of how different pieces work together cohesively.
Are there any areas they could improve?
I don’t think there’s any room for improvement. Any restraints have been because of our budget.
Do you have any advice for potential customers?
Their services might seem expensive, but when you put the expense in relative terms, such as headcount and average deal size, you quickly see that you are getting a bargain, given the quality of work delivered. They’re good at guiding their clients, assessing the situation and determining their needs now and in the future. Their expert advice helps their clients spend wisely and reduce waste in marketing spend. When you have an opportunity to grow your business and work with a company like Convertiv, you need to grab it.