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We’re ready to go beyond fulfilling your essential technology needs. Our vCIOs bring their business acumen and technical expertise to help you maximize your financial resources today and keep your teams engaged for tomorrow.

 
$5,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2000
Show all +
Portland, OR
headquarters
  • 4252 SE International Way, Suite A
    Portland, OR 97222
    United States

Reviews

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IT Consulting Services for Natural Resources Co.

"They came highly recommended and seem to have a good breadth of expertise."

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
June 2020
Project summary: 

Convergence Networks is the managed service provider for a natural resources company.

The Reviewer
 
51-200 Employees
 
Portland, Oregon
Mike Lester
COO, Mason, Bruce & Girard
 
Verified
The Review
Feedback summary: 

Their services have resulted in improved security, an implemented cloud strategy, and ample storage space. Convergence Networks is hands-on with their work, though their ticket processing software could be better.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Mason, Bruce & Girard is Natural Resources Company. I am the COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Convergence Networks?

To be our MSP

What were your goals for this project?

Stable IT, forward looking

SOLUTION

How did you select this vendor?

RFP Process. 

Describe the project in detail.

We hired another consultant to assist with the search.  Produced a RPF, send it out, received 3 responses, chose the best

What was the team composition?

Consultant and myself,  utlimately approved by our Executive Team. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our security is much improved, implemented cloud strategy, have ample storage space. 

How effective was the workflow between your team and theirs?

It has gotten better as time has moved along and we have become familiar. 

What did you find most impressive about this company?

Their owner seemed to be hands-on. They came highly recommended and seem to have a good breadth of expertise.

Are there any areas for improvement?

Their ticket processing software could be better.

4.5
Overall Score They are good.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    It usually works pretty well. However, we are not their only client.
  • 3.0 Cost
    Value / within estimates
    They are more expensive than most, but deliver a good product. If the question would have been about their "value", the ranking would have been highe
  • 4.5 Quality
    Service & deliverables
    Their quality is high, not perfect, but high.
  • 4.5 NPS
    Willing to refer
    My impression is that they are one of the premier providers in Portland