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Voice of Excellence

5.0
1 review

We are in the process of consistently building a strong relationship between companies and their customers by emerging skilled people, systematic business process optimization and the power of data analysis to help companies significantly boost their workflow and customer satisfaction.

 
$5,000+
 
< $25 / hr
 
2 - 9
 Founded
2017
Show all +
Chennai, India
headquarters
  • 28/38 ground floor , East abhiramapuram ,mylapore
    Chennai, TN 600004
    India
    9962666896

Reviews

5.0
1 review
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Customer Support & Supply Chain for Cosmetic Retailer

“They provide creative and innovative solutions for customers...”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2019 - Ongoing
Project summary: 

Contique Global provided back-office support for an organic cosmetic retailer. They handled customer queries and feedback. Engaging with third-party vendors, they also managed the company’s supply chain.

The Reviewer
 
1-10 Employees
 
Chennai, India
Neha Reddy
Business Development Manager, Ovlin
 
Verified
The Review
Feedback summary: 

Contique Global has done a great job handling the company’s customer support. As they're always able to skillfully navigate client queries and feedback, they’ve made the process easy for the client. They’ve excelled at both communication and time management, rendering them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager at Ovlin, a cosmetic retailer. We sell natural and organic skincare products like soap, body wash, and scrubs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Contique Global?

We were looking for back-office support.

SOLUTION

What was the scope of their involvement?

They currently manage our customer support and supply chain. Providing call and email support, Contique Global handles all customer feedback and queries about our products. On the supply chain side, they interact with the vendors who sell our products. While they keep us updated about it, they coordinate with our sellers through their own CRM.

What is the team composition?

It’s a five-member team that’s been working on our project, overseen by a project-manager.

How did you come to work with Contique Global?

We met at an e-commerce expo, which they were a part of. We were really impressed by their directors, so we decided to go with them.

How much have you invested with them?

We’ve spent somewhere in the ballpark of $10,000–$50,000.

What is the status of this engagement?

We started working together in July 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provide creative and innovative solutions for customers. If they don’t know what to do, they’ll transfer the calls ASAP. That process has worked really well for us so far.

How did Contique Global perform from a project management standpoint?

Communication has been great since they’re always available and easily accessible. They’re also excellent at time management, so we’ve had a great time working with them.

What did you find most impressive about them?

The quality of their work is outstanding.

Are there any areas they could improve?

No, I can’t think of anything. We’ve been pleased with them so far.

Do you have any advice for potential customers?

Be clear about what you want. The more they know about your business, the easier it is for them to converse with your customers. Be really precise about your descriptions so that they can provide the right information to your clients.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer