Love the Experience

We are an integrated creative agency with unparalleled technical expertise building the best experiences imaginable. 

 
$5,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2011
Show all +
Boston, MA
headquarters
  • 560 Harrison Ave,
    Boston, MA 02118
    United States

Portfolio

Key clients: 

U.S. Pharmacopeia, Boston Children's Hospital, NBC Universal, LogMeIn, Blackboard, Edweek, United Way

Reviews

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Website Redesign for a Nonprofit

“They have the experience of a large agency, but offer the personalized service and commitment of a small firm.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Sept. 2018
Project summary: 

Consensus Interactive built a new WordPress website for a nonprofit. Working from a customized template, they created a dramatically different UI/UX, added useful functionality, and made the site responsive.

The Reviewer
 
2-10 Employees
 
Weymouth, Massachusetts
Irene
McCarthy
 
Verified
The Review
Feedback summary: 

The site only recently launched, but form information is already flowing correctly and saving processing time. Consensus Interactive has a wide breadth of knowledge and ability, provided regular updates throughout the process, and was a pleasure to work with.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of the board of Joanna’s Place, a non-profit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Consensus Interactive?

The organization’s website was over five years old, so we needed to update it to be more responsive. We wanted a modernized overall design and a new content management system. The old system was written in coded HTML, and we wanted to add text or content more simply.

SOLUTION

What was the scope of their involvement?

They build a WordPress site from the ground up, based on a custom theme they use. They offered two or three design concepts, and we chose the one we liked the best and fleshed it out as the basis for the overall site.

The new site looks dramatically different to our previous one. It is responsive and integrates with MailChimp for our newsletter signup and with Salesforce for our contact form. It accepts donation through a PayPal integration, and we can add featured quotes, stories, or videos throughout the site.

What is the team composition?

We had one point of contact who acts as the project manager and account lead. She has a team who assists with creative, copy, and the technical aspects.

How did you come to work with Consensus Interactive?

I worked with them through my advertising work with another agency and was really happy with the work they provided. We sent a bid out to them and to three other vendors. They presented their approach, which we liked, and we decided to work with them.

How much have you invested with them?

We were really lucky with this arrangement. Each year, they chose one nonprofit to work with. We submitted our RFP to them right when they were searching for this year’s organization to assist. Since the timing worked out so well, they worked within our $20,000 budget and gave us a level of service and technical implementations that should have cost much more.

What is the status of this engagement?

The RFP went out around April or May 2018, and we launched the site in September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the site just launched a few months ago, we haven’t gone back to look over any of the metrics yet. We know the content and information is flowing correctly through the various forms, and it’s so much easier with new contact information moving directly into the correct databases. It already saves us a considerable amount of time.

How did Consensus Interactive perform from a project management standpoint?

I’ve worked with them before, and adore their team. They were so responsive and followed up on everything. Our entire board enjoyed working with them, and they provided regular updates throughout the process.

What did you find most impressive about them?

They have a wider breadth of knowledge than other agencies we’ve worked with, and the technical depth of their team is tremendous. They have the experience of a large agency, but offer the personalized service and commitment of a small firm.

Are there any areas they could improve?

No. This was a great project for us, and it went really smoothly. We were happy with the final product, and they were always responsive and accommodating.

Do you have any advice for potential customers?

Trust them; they won’t let you down. The experience they offer is much better than any other agency I’ve encountered.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer