Connect Life Solutions Private Limited

BACKGROUND

Please describe your company and position.

I am the Delivery Manager of Syntax Systems Private Limited

Describe what your company does in a single sentence.

Syntax Systems is a leading global technology solutions and services provider that specializes in cloud application implementation, management, and consulting services, particularly for SAP, Oracle, and other enterprise software platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Life Solutions Private Limited to accomplish?

• Upgrade SAP system from S/4HANA 1809 to S/4HANA 2022 to take advantage of new features and functionalities.
• Ensure a smooth transition with minimal downtime and disruption to business operations.
• Validate that the upgraded system meets all business requirements and performs as expected.
• Provide comprehensive training to users on the new features and functionalities introduced in S/4HANA 2022.
• Establish a robust support structure to address any issues that may arise post-upgrade.
• Ensure functionality of Vistex module is tested due to patches from migration.

SOLUTION

How did you find Connect Life Solutions Private Limited?

• Referral
• Clutch Site

Why did you select Connect Life Solutions Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Connect Life Solutions Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project aims to upgrade the existing SAP S/4HANA 1809 system to the latest version, S/4HANA 2022. The upgrade will bring several benefits, including access to new features, improved performance, and enhanced security. The project will follow a well-defined process to ensure a successful upgrade:

• Preparatory analysis:
  • Analysis of custom code using the SAP Readiness Check and Simplification Item-Check (SI-Check) tools
  • Ensure functionality of Vistex module is tested due to patches from migration.
• Upgrade execution:
  • Use the Software Update Manager (SUM)
  • Migrate application data using SDMI.
  • Perform application-specific follow-on activities.
• Post-upgrade activities:
  • Conduct testing to validate the upgrade.
  • Provide comprehensive training to users on the new features.
  • Establish a robust support structure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Based on the project goals and description provided, here are some key measurable outcomes that demonstrate the success of the SAP Migration and Upgrade 1809 to 22 project:

• Upgraded to the Latest SAP S/4HANA Version.
• The organization successfully upgraded its SAP system from S/4HANA 1809 to the latest version, S/4HANA 2022. This allows them to take advantage of the new features, functionalities, and performance improvements in the latest release.
• Minimal Downtime and Disruption
• Validated System Performance and Functionality
• Comprehensive User Training
• Established Robust Support Structure
• Positive Feedback from the Client
• Potential for Future Collaboration

These measurable outcomes highlight the project's success in upgrading the SAP system, minimizing disruption, ensuring system performance, supporting users, and establishing a strong partnership between the client and the vendor.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The vendor team from Connect Life Solutions demonstrated excellent project management skills throughout the SAP Migration and Upgrade 1809 to 22 project. They delivered all project items on time and responded promptly to our evolving needs.

The consultants adhered to a well-defined project plan and timeline, ensuring that each stage of the upgrade process was executed efficiently. They proactively communicated any potential delays or challenges and worked closely with our team to mitigate risks and maintain the project schedule. One of the most impressive aspects of their project management was their ability to adapt to changing requirements and priorities.

TAs the project progressed, we occasionally needed to adjust certain aspects of the upgrade plan based on new business requirements or technical considerations. The vendor team responded quickly and effectively, making necessary adjustments without compromising the overall project timeline or quality. Their responsiveness to our needs was particularly noteworthy.

Whenever we had questions, concerns, or requests, the consultants were readily available to address them. They maintained open lines of communication, providing regular updates on project progress and proactively seeking feedback to ensure that our expectations were being met.

The vendor team's strong project management skills, adherence to timelines, and responsiveness to our needs were instrumental in the successful completion of the SAP upgrade project. Their ability to deliver high-quality results on time and adapt to changing circumstances demonstrated their professionalism and commitment to our success.

What was your primary form of communication with Connect Life Solutions Private Limited?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about them was their exceptional technical expertise and professionalism, which were evident throughout the SAP Migration and Upgrade 1809 to 22 project:

• Technical Expertise: The vendor team demonstrated a deep understanding of SAP systems and the upgrade process. Their knowledge of the latest SAP features and functionalities was impressive, and they were able to effectively communicate complex technical information in a clear and concise manner.
• Professionalism: The consultants from Connect Life Solutions were highly professional in their approach. They maintained a high level of professionalism in their interactions with our team, ensuring that all communication was respectful, timely, and effective.
• Adaptability: The vendor team showed great adaptability in responding to our evolving needs and changing requirements. They were able to adjust their approach and deliverables as necessary, without compromising the overall project timeline or quality.
• Collaborative Spirit: The consultants worked closely with our internal stakeholders, fostering a collaborative environment that encouraged open communication and mutual understanding. This collaborative approach helped to build trust and ensured that everyone was aligned with the project goals and objectives.
• Commitment to Excellence: The vendor team's commitment to delivering high-quality results was evident throughout the project. They were dedicated to ensuring that the upgraded SAP system met all our business requirements and performed as expected.

These qualities, combined with their technical expertise and professionalism, made Connect Life Solutions stand out as a unique and impressive vendor.

Are there any areas for improvement or something Connect Life Solutions Private Limited could have done differently?

• Change Management:
  • Holistic Approach: Instead of implementing changes in a piecemeal manner, organizations should define the desired process and then roll it out to the organization. This approach ensures that all stakeholders are aligned and that the changes are implemented effectively.
• Process Improvement:
  • Documentation and Governance: Ensuring that all documentation is up-to-date and accessible can help in the approval process. This reduces the time spent on approvals and makes it easier for stakeholders to understand the changes being made.
• Innovation and Collaboration:
  • Collaboration with SAP: Companies should collaborate with SAP to implement transformative changes that align with customer needs and market trends. This can ensure backward compatibility and ease of implementation.
• Transport and Configuration Management:
  • Integration with Other Systems: Ensuring that all systems involved in the process are integrated and synchronized can reduce the complexity and time required for changes.