What evidence can you share that demonstrates the impact of the engagement?
We like the site. It is a huge improvement over what we had before, which was clearly not a modern website.
How did Conflare perform from a project management standpoint?
I enjoyed working with them as people. Conflare brought a lot of enthusiasm and positivity. They’re experts at working with clients, and at understanding that they’re working with people who don’t necessarily want to be doing a website, as this is not something we have any particular expertise in. It’s essential to our marketing, but it’s outside our core competency. Conflare understood not only this but the fact that we’re busy. It was good to work with a team who got this. We weren’t an easy group to work with, but they were very patient and communicative.
There was a project management tool in place. It was useful initially, but it went through a version change, and I didn’t like it anymore. We communicated by email, and also had a staging platform on which we could make comments and edits to copy, as well as give feedback.
What did you find most impressive about them?
From my perspective, Conflare delivered more than agreed to and handled us as a difficult client well. They did good work, were responsive and respectful, and were excited about the project. It felt like Conflare was willing to do more because they liked the project and working with us.
Are there any areas they could improve?
I wasn’t thrilled with how the blog functionality was rolled out. It was a little clunky and barely readable at first. It needed to be tweaked. They were responsive in setting up different views and texts, and I think the blog is better now. In general, the website is very good and puts a positive polish on our firm.