Confianz Global, inc

What evidence can you share that demonstrates the impact of the engagement?

Having Confianz partner with us to implement Odoo has absolutely given us an alternative course of action to our legacy system. Odoo will soon handle everything accounting, including the backend general ledger. We have not yet formally transitioned off the legacy system, but we're about 8–9 months into running Odoo in parallel. So far everything seems to be clean and working. We've actually had a couple of times where our legacy system came close to crashing. In the past, we would’ve been in significant trouble if that had happened. Having Odoo run in parallel gives us the security that we could we could fail over to Odoo right now and be okay.

Their development team is very well-versed. Nothing we've asked them for has been outside their realm of experience or ability. It's been a good partnership for us. Based on where we're at right now where we want to go, they've given us a roadmap to help us grow and scale as a company.

How did Confianz Global, inc perform from a project management standpoint?

I have a really good relationship with the CEO, and the lead developer is incredibly knowledgeable. He's very good at the technical aspects and he understands business processes. However, we’ve had some issues with their agile project management. As we were nearing the end of Phase I, we had some debates with them because they said that our requested changes were outside of the original scope. Our argument is that the nature of agile methodology means that you don’t define everything upfront so changes are to be expected. The CEO and his team eventually struck a compromise with us in terms of scope and additional development costs, which was very reasonable. Going forward into Phase 2, we made sure upfront to better clarify the scope of work and the cost estimates.

What did you find most impressive about them?

They're genuine and responsive. I think they’re a good fit for us because we're both small companies trying to get bigger. We have a good partnership. They're trying to grow their business and want customers that will be with them for the long term. We're looking for a service provider that will take the time to understand what we do, help us implement a system that will support our work, and be available to us well into the future.

Are there any areas they could improve?

They’re definitely short-handed, especially around their key assets. While the lead developer is incredible, they run almost all of their work through him. If he’s out for illness or vacation, it had significant impacts to our business and our projects. I had some very difficult conversations with the CEO about the need to grow their human capital. It would be really beneficial if they would create some redundancy around key roles. The CEO himself handles much of their customer relationship workload, so that’s another area with they could use additional resources.

What evidence can you share that demonstrates the impact of the engagement?

Confianz has helped us develop a system for managing our growth using scalable cloud-based ERP solutions. Our employee communication has become much more efficient and our orders are fulfilled in a manner which has resulted in fewer rejections by the customer and better overall quality control. The scope was met consistently on every project including time and budget.

Our website inquiries are up over 100% and our bulk sales, as well as direct website sales, have also increased substantially. The web work including SEO was like turning on a tap that flows new business.

What did you find most impressive about them?

We will certainly be engaging Confianz for our future project needs. What I enjoy most about them is the quality of each member of the team that we have dealt with. They go above and beyond what is required and have the unique ability to listen to our often ill-communicated ideas, deciphering and communicating from a technical standpoint the best ways for solving the issues at hand.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Confianz Global is the most competitively priced custom development team that I've found. I'm generally wary of situations like that, but I've reviewed their code personally using our internal software team and have been very impressed with the quality of code offered by Confianz. Also, the timeframes for development have been impressive. We have given them very heavy deadlines, given that we rely on the holiday season for sales.

How did Confianz Global perform from a project management standpoint?

Confianz always made someone available to talk to me. We scheduled meetings without any issues, my questions were quickly answered, and I never had to wait for a task to be completed.

What did you find most impressive about Confianz Global?

Because we have an internal team, I wanted to have them trained on the software and not rely on Confianz for support. They have worked with us not just as a software developer, but also as a partner, allowing us to do some of the work ourselves. Many developers won't want to collaborate on the work because of the complexity involved, so Confianz' willingness to work on projects with us was awesome.

Are there any areas Confianz Global could improve?

They are improving on any areas which need it. One of the difficulties is that Confianz' team is mostly in India, so the time difference can be a challenge. Confianz has been implementing 24-hour support, as well as a US engineering team, so we're confident that the collaboration will be even better than it is now when those things come online.