We Develop High Quality Software Solutions

Confianz Global is a child on the new millennium that has undergone exponential growth in a mere period of 8 years. Being a global enterprise established strongly in The USA and India, Confianz provides quality software service to clients in almost 50 countries around the world. We are an interactive, reliable company which thrives on the satisfaction we provide our customers.

We build end-to-end integrated solutions for a complete automation experience that promotes business growth. Our solutions range over multiple domains including ERP systems, Custom built solutions for Web/Mobile and dedicated product builds. We have a definite focus on ERP implementation using OpenERP/Odoo and are equipped with the right resources and expertise to streamline and perfect software for your business.

 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2008
Show all +
Belmont, NC
headquarters
  • Confianz Global, inc
    423 Beatty Dr, Suite E & F
    Belmont, NC 28012
    United States
    704.215.4622
other locations
  • Confianz Global, inc
    4th Floor, Padmanabham,
    Trivandrum, KL 695581
    India
    91.47.1304.8030

Focus

Service lines
  • ERP consulting and SI
  • Mobile app development
  • Web development
Client focus
  • Small business (<$10M)
  • Midmarket ($10M - $1B)
Industry focus
  • Manufacturing
  • Retail
  • Consumer products & services
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
BI & big data solutions
CRM solutions

Portfolio

Key clients: 
  • AT&T
  • Shortrunpro
  • Killarney Metals
  • Computer Bracket Solutions
  • Federal Brace
  • Mednet
  • Element Designs
  • Nascent Technologies

Reviews

Sort by

ERP Development and e-Commerce Presence for Manufacturer

"The web work including SEO was like turning on a tap that flows new business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec 2016 - Ongoing
Project summary: 

Confiaz intially developed an ERP system for a large manufacturer, then built their 150-page website. They continue to provide e-commerce services, postage design, and SEO.

The Reviewer
 
11-50 Employees
 
Amargosa Valley, Nevada
Conrad Wagenaar
President, KMI Zeolite Inc.
 
Verified
The Review
Feedback summary: 

Since engaging Confianz, the company was able to increase employee efficiency and accuracy and scale to meet new demand. Web inquiries and sales also jumped by over 100 percent. The agency exceeded all expectations, listening carefully to needs and delivering practical solutions.

BACKGROUND

Introduce your business and what you do there.

I’m the president of KMI Zeolite, which has been in the business of mining, milling, and packaging high-grade natural clinoptilolite zeolite for many different applications since 1994. KMI has customers all over the world ranging from government agencies and Fortune 500 companies to animal shelters and home consumers. Our products are used for sports field infill, water filtration, odor control, algae control, soil amendment, animal feed, and more.

I’m responsible for the overall vision and strategy of the company as well as sales, compliance, and non-operating related finances.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz Global?

KMI has averaged a 60% annual sales growth over the last six years, presenting many challenges. We have six times the employees in several different physical locations than we had two years ago and no way to manage the growth. We outgrew our methods of tracking and shipping orders and didn't have a central ERP [enterprise resource planning] system. We were over-reliant on Quickbooks which had limited capabilities without going to the Enterprise Edition.

Additionally, we had a very weak online presence and no e-commerce. Our SEO [search engine optimization] was almost non-existent and most of our employees possessed very little technical or computer skills.

SOLUTION

What was the scope of their involvement?

The first project we did with Confianz was for the ERP system. The scope of work was clearly defined and laid out. The tasks, objectives, deliverables, and timelines were all set and all achieved within budget.

Having had such a positive experience, we immediately engaged them on a second project which was the creation of a new 150-page website from our old site which only had 10 pages. Again, all our specifications were laid out clearly in a scope of work and once again the scope was fulfilled on time and within budget.

We have since engaged Confianz on some custom e-commerce projects including the automation of our sample process and creation of postage labels from the ERP system with several different delivery methods.

We’ve also changed our SEO provider to Confianz and in the first three months, we noticed a drastic change in the organic rankings of all of our top search terms. We receive regular reports and feedback about the work that is done every month and cannot say enough good things about this ongoing relationship.

How did you come to work with Confianz Global?

My initial discussion with Confianz came after I found them on Upwork. I spoke with my ERP rep and he recommended them as a certified Gold Supplier. I had previously engaged another firm to help our company with our requirements but within three weeks, it became clear that this supplier was not going to be able to fulfill our requirements and acted unprofessionally throughout the process.

When I first spoke to Confianz, I felt a great feeling of relief knowing that there was someone out there that could help us in our time of need.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Confianz has helped us develop a system for managing our growth using scalable cloud-based ERP solutions. Our employee communication has become much more efficient and our orders are fulfilled in a manner which has resulted in fewer rejections by the customer and better overall quality control. The scope was met consistently on every project including time and budget.

Our website inquiries are up over 100% and our bulk sales, as well as direct website sales, have also increased substantially. The web work including SEO was like turning on a tap that flows new business.

What did you find most impressive about them?

We will certainly be engaging Confianz for our future project needs. What I enjoy most about them is the quality of each member of the team that we have dealt with. They go above and beyond what is required and have the unique ability to listen to our often ill-communicated ideas, deciphering and communicating from a technical standpoint the best ways for solving the issues at hand.

5.0
Overall Score Confianz Global will be my choice for all future related projects.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Schedules have been met on every project.
  • 5.0 Cost
    Value / within estimates
    We've never been asked for anything more than what was agreed in the scope of work.
  • 5.0 Quality
    Service & deliverables
    We couldn't be happier with Confianz's work.
  • 5.0 NPS
    Willing to refer
    Highly recommended!

Website Development for Casework Component Manufacturer

"Confianz is good at many things, but their responsiveness and turnaround times made them stand out."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2016 - Ongoing
Project summary: 

Confianz Global overhauled an existing website to create an adaptive site with custom design tools. They provide ongoing SEO support for the site.

The Reviewer
 
51-200 Employees
 
Charlotte, NC
Beata Klecha
VP Marketing, Element Designs
 
Verified
The Review
Feedback summary: 

The quality of the new site has exceeded expectations. Website traffic has increased 15% since launch and is continuing an upward trend. Confianz Global has been responsive and deadline-focused throughout the engagement.

BACKGROUND

Introduce your business and what you do there.

Element Designs is a leading manufacturer of contemporary casework components made of aluminum, glass, and acrylics. We work closely with large kitchen and office cabinet manufacturers, as well as kitchen and bath designers, interior designers, and so on. I am the vice president of marketing for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz Global?

We had a non-adaptive website, one which wasn't set up to work with mobile devices. It was also out-of-date and did not feature all our products. It was time to update it.

SOLUTION

What was the scope of their involvement?

Confianz helped us come up with several different layout options, pinpointing a design based on what we were trying to achieve within our market through the website. Confianz' designers were incredibly helpful and responsive, helping us create the website we were looking for. Confianz also built a custom design tool which can be used by our clients to design their own products. They provide SEO [search engine optimization] work on a continuous basis.

How did you come to work with Confianz Global?

We were referred to Confianz by someone else in our industry.

How much have you invested with Confianz Global?

Our website had a cost of around $40,000. A part of this was the custom editor add-on, which was requested outside of our initial scope.

What is the status of this engagement?

We started working with Confianz one year ago. We launched the site at the beginning of September 2016. We have an ongoing relationship with Confianz.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We couldn't be happier with the quality of the website. We've gotten wonderful customer feedback around its ease of use and look. We've seen a 15% bump in website traffic since going live, and it continues to increase.

How did Confianz Global perform from a project management standpoint?

Confianz had excellent performance.

What did you find most impressive about Confianz Global?

Confianz is good at many things, but their responsiveness and turnaround times made them stand out. As soon as there was a concern or question, Confianz addressed it almost immediately, delivering revisions by the next day.

Are there any areas Confianz Global could improve?

No, I have nothing to suggest.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Odoo Implementation for Lifestyle Apparel Brand

"Confianz Global is the most competitively priced custom development team that I've found."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Ongoing
Project summary: 

Confianz Global was considered for their expertise in the client's preferred business software and provided full-scale ERP implementation using Odoo. They additionally handled software customizations.

The Reviewer
 
51-200 Employees
 
Chicago Metro Area
Director of Technology, Apparel Brand
 
Verified
The Review
Feedback summary: 

Confianz Global brought competitive pricing and a talented team to the project. Their willingness to collaborate on the project created a cohesive engagement. Additionally, Confianz Global consistently met difficult project deadlines.

BACKGROUND

Introduce your business and what you do there.

We're a veteran owned and operated lifestyle and apparel brand with a patriotic and military theme. We're growing quickly. I am the director of technology for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz Global?

When I first started working for the company, all of our business software was segmented and only accomplished 80% of our overall goal. We were looking for a solution that could bring all of our business operations under one hood.

SOLUTION

What was the scope of their involvement?

Confianz Global provided a full-scale ERP [enterprise resource planning] implementation for our company. We have an internal IT team, but Confianz was our point of contact for the software which we didn't understand, handling customizations and other things of that nature.

How did you come to work with Confianz Global?

We were looking at a couple of different software systems. I had done some research, viewed demos, found a few options for Odoo implementations and contacted all of them. Confianz is one of the leading gold partners for Odoo in the US. I called their company and talked to their CEO, detailing what we were experiencing. Confianz had a similar experience with implementations like our own, and they were always timely. The business relationship started great, so we decided to continue it. We had had some bad vendor relationships in the past, so working with Confianz was a breath of fresh air for us.

How much have you invested with Confianz Global?

The cost of Confianz' work has been in the lower end of a five-figure range.

What is the status of this engagement?

We started working with Confianz in August 2016. We have an ongoing relationship which we plan to grow and maintain for as long as possible.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Confianz Global is the most competitively priced custom development team that I've found. I'm generally wary of situations like that, but I've reviewed their code personally using our internal software team and have been very impressed with the quality of code offered by Confianz. Also, the timeframes for development have been impressive. We have given them very heavy deadlines, given that we rely on the holiday season for sales.

How did Confianz Global perform from a project management standpoint?

Confianz always made someone available to talk to me. We scheduled meetings without any issues, my questions were quickly answered, and I never had to wait for a task to be completed.

What did you find most impressive about Confianz Global?

Because we have an internal team, I wanted to have them trained on the software and not rely on Confianz for support. They have worked with us not just as a software developer, but also as a partner, allowing us to do some of the work ourselves. Many developers won't want to collaborate on the work because of the complexity involved, so Confianz' willingness to work on projects with us was awesome.

Are there any areas Confianz Global could improve?

They are improving on any areas which need it. One of the difficulties is that Confianz' team is mostly in India, so the time difference can be a challenge. Confianz has been implementing 24-hour support, as well as a US engineering team, so we're confident that the collaboration will be even better than it is now when those things come online.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It's important to account for the time zone difference when making a schedule.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.

Website Development for Home Care Agency

"Confianz's customer service and willingness to make things right have been phenomenal."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Confianz was tasked with developing a site for the client, integrating various functions like newsletters and a scheduling tool.

The Reviewer
 
11-50 Employees
 
Stanley, North Carolina
Candi Lethcoe
President, Stressfree Home Care
 
Verified
The Review
Feedback summary: 

The client is very pleased with the work delivered by Confianz and their customer support. Deadlines were met, and concerns were addressed immediately during the project.

BACKGROUND

Introduce your business and what you do there.

Stress Free Home Care is a non-medical service aiming to keep people at home, instead of in facilities, helping them with different activities of daily living. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz Global?

I needed to rebuild the company website.

SOLUTION

What was the scope of their involvement?

Confianz rebuilt our website, integrating things like material about our identity, newsletters, and other general items. Confianz also provided SEO [search engine optimization] services for the site.

They did train us on how we can change some of the elements on the site, but I am not very computer-literate; I could call our contact from Confianz, who helped me with small changes. Their team always reacted quickly, giving me replies within 30 minutes. Confianz recently integrated a scheduling tool within the site. It integrates with our employees' database, so we needed to have a new login system for this.

How did you come to work with Confianz?

Confianz is a local company, so we found Confianz through our Chamber of Commerce.

How much have you invested with Confianz Global?

The price of our SEO work is $230 per month, but I don't remember what our site cost.

What is the status of this engagement?

We started working with Confianz 2 years ago. Our website took a couple of weeks to build. They continue to provide SEO services for us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have any metrics available.

How did Confianz perform from a project management standpoint?

Everything done by Confianz was in a timely manner. They are using a team in India, so much of the work is done at night. Confianz has stayed on budget and provided top-notch customer service.

What did you find most impressive about Confianz Global?

Confianz's customer service and willingness to make things right have been phenomenal.

Are there any areas Confianz could improve?

I have no issues with their performance.

5.0
Overall Score Confianz was great, and I love them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Automated Gate Systems Company

"Confianz was professional during the entire process, delivering what was promised in a timely fashion."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Confianz Global made changes to the company’s automated technology solutions website, specifically updating some pages from an HR standpoint.​

The Reviewer
 
51-200 Employees
 
Charlotte, North Carolina
HR Manager, Transportation Technology Company
 
Verified
The Review
Feedback summary: 

Confianz was professional during the entire process, offered in-person meetings, and delivered what was promised in a timely fashion. The website is now more accessible within the company, and also for potential employees visiting the job board.​

BACKGROUND

Introduce your business and what you do there.

We are a leading manufacturer of Automated Gate Systems (AGS) and other automated technology solutions. We have 72 employees.

I work within the human resources department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz Global?

We were making changes to our company website. It had been designed internally and was not easy to use. I specifically wanted to update some pages from an HR standpoint.

SOLUTION

What was the scope of their involvement?

Confianz developed our website using one developer.

How did you come to work with Confianz Global?

I had met one of Confianz' owners prior to us working with the company. So when we needed help, I reached out to Confianz.

How much have you invested with Confianz Global?

The cost of Confianz' work was under $10,000.

What is the status of this engagement?

The project has been completed.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

As an administrator and user of the site, I can say that it's made my life easier. The website has become more accessible within the company, and also for potential employees visiting our job board.  

How did Confianz Global perform from a project management standpoint?

Confianz defined a statement of work based on our requirements and stuck to it.

What did you find most impressive about Confianz Global?

Confianz came to our company and personally met our staff, instead of doing everything electronically. This made it much easier for us to explain what we wanted. Confianz was professional during the entire process, delivering what was promised in a timely fashion.

Are there any areas Confianz Global could improve?

I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There were no delays.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already recommended Confianz.

Various Development and Customization for Water Service

"Confianz worked quickly and provided a web project management system for us. Everything was documented."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2016 - Ongoing
Project summary: 

The client tasked Confianz with the development an iOS application for inventory tracking, along with an Odoo customization project.

The Reviewer
 
11-50 employees
 
Mechanicsburg, Pennsylvania
Rob Filson
President, Filson Water
 
Verified
The Review
Feedback summary: 

The client speaks highly of the deliverables' quality and Confianz's documentation throughout the project. Confianz was responsive and adaptable to changes in the client's schedule.

BACKGROUND

Introduce your business and what you do there.

I am the president and chief executive officer of Aqua Treatment Services, a manufacturing company. Filson Water is a retail business offering bottled water to hospitals. We also provide residential sales and service of water treatment equipment, including water softeners. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz?

We needed to develop an app for our bottled water trucks, allowing us to determine how many supplies we needed to ship on each truck. It would be a cloud-based solution so that as soon as a delivery was made, the system would create an invoice. 

SOLUTION

What was the scope of their involvement?

Confianz developed our iOS app and performed an Odoo customization. The app allows us to send automated bills by email and handles many other issues for us. It ties in with the SOLIDWORKS CAD software while also linking with our inventory program. We needed the ability to sort our customer base by sales volume. Confianz had no problem implementing this and creating the reports that we wanted. They set up a server for us, loaded software for it, and helped with our data conversions. They've also provided training. We're currently developing a bar code reader for the system.

How did you come to work with Confianz?

We had picked the Odoo technology but hadn't had a lot of success in finding a development partner for it. We then started working with another company but weren't happy with it. We found Confianz through the Odoo site, gave them a call, and decided to use them. Confianz was one of the only companies we found that was able to program everything we wanted within Odoo.

How much have you invested with Confianz?

The cost of our ERP customization was $25,000 while the app was $7,000. We may have received a discount for it.

What is the status of this engagement?

For our Filson Water project, we started working with Confianz in June 2016. We're currently working on the Aqua Treatment Services platform. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Confianz has done a fantastic job getting things organized for us. We've been extremely happy with our app.

How did Confianz perform from a project management standpoint?

Confianz worked quickly and provided a web project management system for us. Everything was documented. Usually, we've been the main holdup during the process. Confianz has adapted to our schedule and it's also easy to contact their office in North Carolina.

What did you find most impressive about Confianz?

Confianz has very good programmers. I'm very happy with their speed and quality. They were able to handle everything we've requested easily and quickly.

Are there any areas Confianz could improve?

The team's first language isn't English, but this hasn't been a big problem for us. We've been overall happy with Confianz. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We haven't had any surprises in terms of cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Various Development Projects for Contemporary Design Company

"Our contract had a strict timeframe, but Confianz was able to deliver on all milestones."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

Confianz upgraded the client's customized ERP [enterprise resource planning] system. Additionally, Confianz rebuilt the client's site to make it mobile friendly.

The Reviewer
 
51-200 employees
 
Charlotte, North Carolina Area
Mike Uebersax
Partner, Element Designs
 
Verified
The Review
Feedback summary: 

The client is very pleased with the responsiveness of and deliverable from Confianz. They remained highly engaged and met strict deadlines set by the client.

BACKGROUND

Introduce your business and what you do there.

Element Designs was founded in 2003, in Charlotte, North Carolina, with an initial business idea of bringing contemporary European design to the US market. We started with aluminum doors, and have since grown quite a bit, reaching 12-million-dollar revenues. We have been branching out in various other areas, and 40% of our business is done with office furniture distributors. We also sell to various kitchen cabinet shops of different sizes across the US and Canada. 10% of our business is a collaboration with a franchise business primarily focusing on closets.

We also work with hospitality and retail businesses. We are primarily an OEM [original equipment manufacturer] business, but also have direct contacts and work through distribution. I am the president, chief executive officer, and majority shareholder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz?

We had a longstanding business relationship with another company utilizing resources in India, with US management. Our relationship started to go downhill, and we needed to take action. Ultimately, we were highly dependent on that company for our customized ERP system, which couldn't be taken over by someone else on short notice. We need to maintain lead times, which can vary between 3 days and 4 weeks.

SOLUTION

What was the scope of their involvement?

We have upgraded from a 6.1 to a 9.0 ERP system, which was a gigantic step, taking us from a prehistoric to a state-of-the-art solution in one go. Confianz also rebuilt our website, making it mobile-responsive, and providing other enhancements. Confianz built a custom-made pricing tool which clients can use by themselves to get estimates for doors and send orders electronically. So far, it has been working well.

How did you come to work with Confianz?

We found Confianz through one of our clients. We engaged with him during some networking events and talked about the challenges they were facing, especially on the IT side. Their system was even more advanced because they are highly dependent on online trading.

We went through a due-diligence process with Confianz' CEO, who had never seen someone else take such a long time to make a decision. We needed to make sure that we were making the right decision.

It wasn't a big challenge, given that Confianz was quick to pick things up, and engaged in a conversation with our previous developer. A lot of knowledge transfer happened, which simplified the transition.

How much have you invested with Confianz?

Confianz is charging us between $35 and $50 per hour, depending on the complexity of a task. Daily or weekly tasks can cost as little as $100. Our biggest 3 projects so far have been in the range of $30,000 and $45,000.

What is the status of this engagement?

We started working with Confianz one and a half years ago, and have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are still working on a few issues around our system upgrade, but Confianz has remained responsive, and they're ultimately interested in a long-term relationship. I have not seen any deterioration in their engagement and involvement with us. Confianz' deliverables are as good as they can be.

How did Confianz perform from a project management standpoint?

Confianz is very engaged with our company. Our contract had a strict timeframe, but Confianz was able to deliver on all milestones. Sometimes, projects can grow bigger than initially thought, but we can discuss the issue and add hours if needed. Confianz can provide a comprehensive list of what's needed, what our timeline will be, and what the cost is going to be.

We're primarily working with 2 resources in India, as well as with Confianz' CEO, who acts as a project manager, in many ways.

What did you find most impressive about Confianz?

We've had experience in dealing with another Indian company. Confianz' CEO lives only half an hour away from us, so he's been quite approachable. He is very involved with the American culture and understands what our needs are. Indian developers are very good regarding coding abilities, but they will sometimes lack business understanding. I have not had any negative experiences with Confianz.

Are there any areas Confianz could improve?

Confianz' team has overstretched itself at times. They're all very young, including the CEO, and work incredible hours. When this is overdone, although the quality doesn't suffer to a large degree, I still become worried. We plan to have a long-term relationship, so Confianz can't simply faint on us. Confianz' deliverables, work ethic, and price are very good.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I've had the feeling that Confianz has been over-eager at times, and underpriced certain things, making up for the cost in other areas. Ultimately, as an entrepreneur, it's important for me that our partners make some money out of business.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd recommend them anytime. Confianz' expertise is in Linux and open-source software, instead of the Microsoft stack. They've been open in acknowledging this. Confianz always delivered what was promised to us, and some of that work was quite diverse.

Odoo Implementation for Playground Equipment Company

"Confianz steered us towards the right solutions efficiently. They delivered everything as promised."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

The project involved the consolidation of various applications into a single database to include accounting, CRM [customer relationship management], and product costing.

The Reviewer
 
11-50 employees
 
Ontario, Canada
Ben Prins
CEO, Active Playground Equipment Inc.
 
Verified
The Review
Feedback summary: 

The client's feedback is very positive due to the personal approach Confianz provided and the success of the project. Comparatively, Confianz's work stands above previous vendors that client has used.

BACKGROUND

Introduce your business and what you do there.

Active Playground Equipment was started in 1993 and has a 15-person team. We design, manufacture, and install commercial playground equipment for clients throughout the province of Ontario.

I am the owner and general manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz?

We were using multiple applications, including Simply Accounting, Excel for product costing, and Inside Sales for CRM work. We wanted to consolidate them into a single database so that there wouldn't be so much data transfer between applications. 

SOLUTION

What was the scope of their involvement?

Our first step was to migrate our application and data from Inside Sales to the Odoo CRM. It was a big process because Inside Sales had an automatic tele-prospector dialer connected to it. The scope of work initially entailed getting an automated dialer that would match it. As we continued to go down the trail, our business model moved away from contacting customers using tele-prospecting, so we decided to use the out-of-the-box CRM application from Odoo. We were working with Odoo 8 while Odoo 9 Enterprise came out, so we switched to it.

How did you come to work with Confianz?

We wanted a cloud solution, and looked at the big platforms first, like Salesforce. We then considered the open-source options, including Odoo. We then looked for agents who could assist us in Canada, because we perceived using an outsourced company as being a big risk. We posted a request for Odoo assistance on Elance and were flooded with proposals. Confianz made a professional offer, and the US-based office gave us a bit more confidence.

How much have you invested with Confianz?

We are working with 2 Odoo agents, in order to gauge their value. The combined cost of these projects is around $26,000, out of which $16,000 is for Confianz's work.

What is the status of this engagement?

We started working with Confianz in 2014, and have an ongoing relationship. Confianz is now working on moving payroll and accounting over to the platform. We expect this to be done by January 2017. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Confianz assigned us to a first-class resource, which was essential, given that it was our first time working with the application and didn't have good knowledge of it. Confianz steered us towards the right solutions efficiently. They delivered everything as promised. I rate the final deliverable with a 9.5 out of 10.

How did Confianz perform from a project management standpoint?

Confianz originally had us trying to use a project management tool for reporting issues. We found that it was very hard to communicate issues in writing. We switched to a weekly Skype meeting which featured all parties associated with the project. We discussed next week's deliverables, how they were going to be accomplished, and so on. Confianz met promises perfectly.

What did you find most impressive about Confianz?

Confianz's owner has a direct and open relationship with me. I've appreciated the personable nature of the company, as well as the quality of the people assigned to out project. I'm working with another agent in parallel, so I have a direct comparison. Confianz stands head-and-shoulders above them.

Are there any areas Confianz could improve?

I asked for some detailed reporting of the work done, and Confianz was unable to provide it. I don't think that they're keeping records accurately enough at that level. Some clearer accounting would be nice.

4.5
Overall Score Nobody gets a 5.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    In comparison to our other firm.
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Website Redevelopment for Nonprofit Education Organization

"Confianz had a good eye for improving the design and ease-of-use of our website."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Summer 2016 - Ongoing
Project summary: 

Confianz Global rebuilt a defunct website for the client, which included several revisions and modifications.

The Reviewer
 
1-10 employees
 
Charlotte, North Carolina Area
Executive Director, Nonprofit Education Organization
 
Verified
The Review
Feedback summary: 

The improvements made by Confianz Global are spoken highly of by the client, along with their responsiveness. The project took longer than expected, largely due to additional client-requested edits.

BACKGROUND

Introduce your business and what you do there.

We are a non-profit research and education organization based in Charlotte, North Carolina. I am a part-time Executive Director of the institute. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz Global?

We needed to completely rebuild a website which had gone into disuse. 

SOLUTION

What was the scope of their involvement?

Confianz redeveloped our website based on the content I provided. We had several rounds of revisions, edits, additions and deletions, as would be expected. Confianz was very responsive to our requests, and I've been pleased with their service.

How did you come to work with Confianz Global?

Confianz was referred to me by another client of the company. After that conversation, I was happy to talk to Confianz about the work we needed to be done.

How much have you invested with Confianz Global?

This is confidential.

What is the status of this engagement?

We started working with Confianz 7-8 months ago. The work has been completed, but Confianz continues to make edits on our website.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I've heard from our board of directors, who have been quite pleased with the design, functionality, and organization of the site. As we continue to roll out research projects and interact with the local community, I'm sure I'll hear positive things from other individuals and organizations.

How did Confianz Global perform from a project management standpoint?

Confianz was quite responsive and met all deadlines. The project took longer than Confianz or I had anticipated, but this was exclusively due to edits and additions on my part. Confianz worked well with me on this front and understood the additional information I needed to include on the site.

What did you find most impressive about Confianz Global?

Confianz had a good eye for improving the design and ease-of-use of our website.

Are there any areas Confianz Global could improve?

I have no specific areas of improvement. Confianz performed fine.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for Health Technology Company

"I've been quite satisfied with Confianz."

Quality: 
3.5
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
3.5
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

Confianz Global, Inc., provides software development and business analysis services. They specifically developed a business requirements document and software application to meet a health solution mandate.

The Reviewer
 
51-200 Employees
 
Dubai, United Arab Emirates
IT Manager, Health Technology Company
 
Verified
The Review
Feedback summary: 

Confianz Global, Inc., was able to quickly grasp the needs of the business and provide a competitive level of service. The team consistently produces high quality results on time. They have exceeded expectations in their availability and responsiveness in resolving issues.

BACKGROUND

Introduce your business and what you do there.

Our company is a third-party administrator of health insurance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Confianz?

We wanted to get certain applications developed at the right level of quality and cost-effectiveness. We talked to a couple of developers and wanted to preferably opt for a supplier that had health insurance experience and a level of business understanding for the needs and requirements of our software. This, as well as cost-effectiveness, were difficult to come up at the same time.

SOLUTION

What was the scope of their involvement?

We are working with Confianz on projects for our Middle East offices.

Confianz was mainly responsible for software development and business analysis. We have different health regulators for each country of operations and were mandated to put a certain health solution in place 2 years ago. Confianz developed that software for us, as well as taking part in the business analysis and requirements process. Confianz developed a business requirements document and started the development of the software.

How did you come to work with Confianz?

We went through a proper request for proposal process. We looked at suppliers in the local market, as well as abroad. We got in touch with Confianz and saw that their customer service was quite good. Confianz wasn't really proficient when it came to health insurance, but they did have a basic understanding of the industry and were able to quickly grasp the needs of our business. Confianz also proved to be quite competitive when it came to going the extra mile and being able to deliver.

How much have you invested with Confianz?

Our local projects in UAE have a different pricing compared to the more overarching work done by Confianz. The cost of Confianz' work has ranged from $40,000 to $100,000 per project.

What is the status of this engagement?

We started working with Confianz 2 years ago. We have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

In terms of delivery, I've been quite satisfied with Confianz. They always produced results in time and at the right level of quality. We've never experienced any major obstacles or issues.

How did Confianz perform from a project management standpoint?

There have been some hiccups during our projects when it came to resource allocation on Confianz' side, as well as timelines. The good part was that Confianz brought this up during the early stages and we were able to deal with the issues.

From a budgetary perspective, Confianz is quite competitive.

What did you find most impressive about Confianz?

I respect the fact that each country has its own working hours, structure, and local laws which need to be respected. However, when working on certain projects, I always expect the supplier or developer to have the same dedication and commitment to the work as myself. Even if it only takes an hour's work over the week-end to fix something, it's important for them to be there. These are my expectations, and Confianz has delivered. We've had some severe issues with our software at certain times. Since insured members were using the applications, this was a big issue. Confianz worked over the week-end and they were able to fix it.

Are there any areas Confianz could improve?

There is a certain level of continuous communication which is necessary in order to keep the customer satisfied. This extends past the duration of the project, if the developer wishes to keep up a good relationship. This level of communication, to a certain extent, is missing on Confianz' part. It was good in the beginning, but it faded away towards the middle, becoming inconsistent. Confianz could improve when it comes to communication and maintaining a good relationship with the client.

3.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer