Concept21

Please describe your company and your position there.

I am CIO of medium sized construction company operating from 7 locations across the country.

For what projects/services did your company hire Concept21?

Our website hasn't met modern standards due to limited skills of our IT team. We decided to hire Concept21 hoping that more proffesional website would bring us more clients.

How did you select this vendor and what were the deciding factors?

We have been looking for someone with experience in designing websites, and Concept21 with their great portfolio and fair prices gained our attention immediately. Also positive reviews assured our choice.

Describe the project in detail and walk through the stages of the project.

At first Concept 21's Project Manager discussed with us about the type of website we wanted. After analysing our expectations and performing research of our industry, they showed us 3 initial concepts of our new landing page. Based on our choice and continuous feedback Concept21 designed professional looking website with all the elements we wanted. After couple of weeks our site was implemented without any problems.

How many resources from the vendor's team worked with you, and what were their positions?

We had opportunity to directly work with their Project Manager through the whole project and Design Specialist to whom we gave our feedback regarding the website.

Can you share any outcomes from the project that demonstrate progress or success?

The looks and functionality of our new landing page has significantly improved. We also reported about 50% increase in our website traffic, as well as noticable increase in number of our clients.

How effective was the workflow between your team and theirs?

The Project Manager was easy to communicate with and showed understanding to our problems, as well as our vision. We communicated with phone and Zoom with every meeting right on schedule.

What did you find most impressive or unique about this company?

I was impressed with the efficiency of Concept21 and their high quality to price ratio.

Are there any areas for improvement or something they could have done differently?

I can't find anything that could be done differently with quality staying on the same level.

Please describe your company and your position there.

I'm an Project Manager and I'm working for small company, where we work with insurance agencies and we try to make their work easier by improving their work system.

For what projects/services did your company hire Concept21?

We would love to have more intuitive and customer-friendly site, because currently customers say that it is to difficult and they can't find what they want on our site and because of that they resign from our services

How did you select Concept21?

12 years of experience in marketing and website creation made a good impression on us and what is more a very understandable and fair offer so it looked like we could trust this company.

Describe the project in detail and walk through the stages of the project.

Concept21, after reading and researching information needed to get to know our industry, offered us list of ideas and solutions in a very professional way. We discussed every point on our meeting and chose the best way for us. Everything went without any trouble and they did their best to make us satisfied

How many resources from the Concept21 team worked with you, and what were their positions?

There was a person responsible for letting us know on which stage is our project and we really were up to date. On this meeting that I mentioned before, we have met part of the team working on our case. They presented they work in very simple and understandable way so we could discuss every detail directly with them

Can you share any outcomes from the project that demonstrate progress or success?

Our UX/UI were improved by specialist and after implemented it on our website we have got really positive feedback from our clients that they finally can find what they want. It helped in our business efficiency and increased incomes about 45%

How effective was the workflow between your team and theirs?

Everything was delivered on time and we were getting emails with new information or about progress that they team had made. We really appreciate that they did their best to keep us informed

What did you find most impressive or unique about this company?

They offer services of a very high standard, and their prices are really affordable even for a small company.

Are there any areas for improvement or something they could have done differently?

No, I don't find anything like this

Please describe your company and your position there.

I am responsible for designing or modifying the logos for football and basketball teams, among other sports.

For what projects/services did your company hire Concept21, and what were your goals?

Lately we are having too much work, therefore we need new work force and we contacted Concept21 to help us designing logotypes for several clients

How did you select Concept21?

We selected Concept21 because among so many searches they are the ones that have the best services and quality and have worked with important companies that sent it that way.

Describe the scope of their work in detail, including any steps and the final deliverables.

At first they asked us for information about business process, then they interviewed our clients, did the comprehensive analysis of design trends and created a few drafts, which our clients liked a lot

How many people from the Concept21 team worked with you, and what were their positions?

Worked with a Partnership Manager and 2 graphic designers.

Can you share any outcomes from the project that demonstrate progress or success?

thanks to them we find the best professionals to help us in our work thus improving and giving quality to our company.

Describe their project management style, including communication tools and timeliness.

everyhing was alyways on time. No delay. We have worked in agile management style, so our clients had possibilities to tell us about what do or don´t fit them. Moreover, communication between our companies was very good.

What did you find most impressive or unique about this company?

The most impressive thing about this company is the facilities it offers you when it comes to working, since they adapted to you and a magnificent follow-up. It has been an incredible experience working with Concpet21, and they always give the best solutions.

Are there any areas for improvement or something they could have done differently?

I would have liked them to use more whatsapp to communicate with me.

Please describe your company and your position there.

I am the CEO of a beauty website design company based in Italy, we mostly work with beauty clients.

For what projects/services did your company hire Concept21?

Our website was created 10 years ago and has become obsolete. We hire them to give our website a facelift and as a result we hope to reach all parts of the world and all potential clients.

How did you select this vendor and what were the deciding factors?

We looked for several designers that we liked and we came up with this one. We liked it because of the great contact with customer support, we were also able to see some very positive reviews from previous customers and they offered us an understandable and fair offer.

Describe the project in detail and walk through the stages of the project.

I. We had a series of meetings with Concept21 to discuss our objectives, he asked us in detail about everything that mattered to us about our project. II. They investigated about our company to have a guide of what our company was to be able to find a solution. III. That's when Concept21 started several web designs with a digital strategy and a very good content strategy. The results were not long in coming and it was everything we expected. IV. Finally a few weeks after the project was finished and we had it done it is ready to be published.

How many resources from the vendor's team worked with you, and what were their positions?

The project manager was the main point of contact with us. Both he and his team were very professional and we had the opportunity to meet hard-working people and specialists in their field.

Can you share any outcomes from the project that demonstrate progress or success?

Our developers were able to implement their design easily and the overall look is much better now. Website traffic has increased by 60% - The problem we had is solved.

How effective was the workflow between your team and theirs?

It was easy to communicate over the phone, apps like Zoom, and they showed exceptional understanding and positively surprised us.

What did you find most impressive or unique about this company?

We were impressed by the knowledge they had about web design, their work is very efficient and they offer high quality services at good prices.

Are there any areas for improvement or something they could have done differently?

We would have liked their in-house team to have helped us to find a solution soon and also things can be done faster but quality is more important.