Concept21

BACKGROUND

Introduce your business and what you do there.

I’m an expert at Maciej Majewski, a mortgage broker.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Concept21 to accomplish for your mortgage brokerage?

We needed support with website development. We wanted a website that fit our customers and our personal likings.

SOLUTION

What was the scope of their involvement?

Concept21 designed and developed our website. The team listened to our needs and created a website that fit our customers and our personal likings. We had a personal contact with a project manager who ruled the whole project.

What is the team composition?

We worked with 2–5 teammates from Concept21.

How did you come to work with Concept21?

We found Concept21 through an online search. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, they were referred to me, and they had a personal touch.

What is the status of this engagement?

We worked together from March to June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Concept21 delivered a perfect website. We saw great responsiveness from customers.

How did Concept21 perform from a project management standpoint?

Concept21's project management was agile.

What did you find most impressive or unique about them?

Concept21's personal touch was impressive.

Are there any areas they could improve?

I didn't think there was anything they could improve on.

BACKGROUND

Please describe your company and your position there.

pomni24.pl CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21?

Increase conversion rate

SOLUTION

How did you select this vendor and what were the deciding factors?

We received several proposals of web design.

Describe the project in detail and walk through the stages of the project.

We discussed the need - increase of conversion rate and the team did market research to suggest the landing page strucure.

How many resources from the vendor's team worked with you, and what were their positions?

PM desinger, developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We don't have results yet

How effective was the workflow between your team and theirs?

Communication was efective

What did you find most impressive or unique about this company?

Their design was impressive.

Are there any areas for improvement or something they could have done differently?

Time estimation

BACKGROUND

Please describe your company and your position there.

I'm the owner of a local bakery chain, we recently extended to two more locations across the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21?

We were looking to profile our business and choose to better our brand image. The first step was a proper website but none of us had the required skills nor the idea. The decision was to hire Concept21 for that project.

SOLUTION

How did you select Concept21 and what were the deciding factors?

We found a few agencies but Concept 21 was the most appealing with a comprehensive set of services and a fair offer. From many positive recommendations about the professionalism of the team and the great portfolio they offered we decided on them.

Describe the project in detail and walk through the stages of the project.

We started our cooperation with a meeting, they asked us detailed questions and got certain insights to our problem and expectations. Based on the analysis of the company and industry they proposed to us an offer. Concept21 made an adequate website design for us, the results were presented and they were keen to answer further questions and listen to our suggestions.

The whole project was submitted in a very short period, the website was implemented without any struggles.

How many resources from the Concept21 team worked with you, and what were their positions?

The contact with the team was clear, we were constantly in touch with the Project Manager, very professional approach. We also had a connection to the main specialist responsible for our projects, everything was explained and shown to us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The creation of our cooperation resulted in better advertisement of our business. We noticed an increase in our income, the project was responsible for about 20% of it.

How effective was the workflow between your team and theirs?

As the cooperation came to an end and our problem was solved we would definitely recommend this agency to everybody. Meetings were mostly conducted through calls or platform Zoom. Everything was done on time, and as I mentioned before the communication was fast and clear. Very positive experience!

What did you find most impressive or unique about this company?

Concept21 worked hard to optimize business processes efficiently. They are able to offer high quality services at competitive prices.

Are there any areas for improvement or something they could have done differently?

My only regret was that they were not able to teach us further strategy of the site but that was beside the discussed concept.

BACKGROUND

Please describe your company and your position there.

I'm the owner of 4 small PC repair shops, all operating in different cities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21, and what were your goals?

I hired Concept21 to create a website for my shops. I saw that it had a good reputation and was very good, it could lead my shops being advertised online.

SOLUTION

How did you select this vendor and what were the deciding factors?

A friend suggested me to look at their website since they had a good reputation, good reviews and great staff. He told me that it is very efficient and I decided to hire this company. The best thing is that it has experience for more than 12 Years on marketing and website creation, with 96% satisfied clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I Googled around to do a list with the things I needed for my website. Based on my findings and my own research, Concept21 performed an analysis of our industry. Its results were used to offer me a concrete solution. They use CMS, which is very easy to manage it. I decided to go with Concept21, and they helped me to make the right decision.

How many people from the vendor's team worked with you, and what were their positions?

Their Project Manager was the main point of contact with us. He was very professional, contact with him was very smooth and clear. He was very understandable. We also had the opportunity to meet a specialist responsible for the implementation of our solution, to whom we gave final comments on our project. They created a team of 5-7 specialists who did the best to help my company!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After releasing the website, my business started to grow, a lot of costumers were writing and contacting for our services through the website. I can say that helped me by a lot. I saw a 62% increase of the bussines efficency. I couldn't be happier.

Describe their project management style, including communication tools and timeliness.

Everything was on time and we contacted mostly through phone and Video stream apps like Zoom. Concept21 showed an exceptional understanding of our situation and problems, because it surprised us very positively.

What did you find most impressive or unique about this company?

Their work is very efficient and their business processes are very well optimized. Because of this, they can offer services of extremely high quality at competitive prices.

Are there any areas for improvement or something they could have done differently?

I wish they could have teached me how to use the new solution, but that was outside of their scope of work.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a Mobile Repair shop, which it is a small business. Operating right now in 3 different citys.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21, and what were your goals?

We hired Concept21 to create our Shop's Website. Heard that it had a good reputation and very valuable, which could lead my shop to be advertised almost everywhere.

SOLUTION

How did you select Concept21 and what were the deciding factors?

Someone suggested me to look at their website since they had a good reputation, good reviews. Heard that it is very efficient so yeah, it was what i really needed. And the most important thing is that it got +12 Years Experience on Marketing and Website creation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I did a list of what i was searching for. Googling also helped me to find the best technologies which Concept21 had. They use CMS, which is easy to manage website with it. So i decided to go with Concept21, and so they made the Website for me. It looks very professional... Personally i liked it too much

How many people from the Concept21 team worked with you, and what were their positions?

Their Manager was the one who contact with me. He was very professional, contact with him was very smooth and clear. We also had the opportunity to meet a specialist responsible for the implementation of our solution, to whom we gave final comments on our project. They have all been included.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After releasing the website, my business started to grow, a lot of costumers were writing and asking for our services thru the website. I can say that helped me a lot.

Describe their project management style, including communication tools and timeliness.

We had everyday meetings via Zoom to describe our problems and how Concept21 could help us.

What did you find most impressive or unique about this company?

Gave me a professional Website which lead me to a successful business. That's what every business needs i think.

Are there any areas for improvement or something they could have done differently?

I do not know, the site that they did was okay. Haven't found any bug on it. I really like their work a lot! Maybe the cost could be a bit, ehhh, not very expensive but i can not say also cheap.

BACKGROUND

Please describe your company and your position there.

I am owner of ELED

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21?

Creation of the website - business analysis and structure, design, and developing it

SOLUTION

How did you select Concept21 and what were the deciding factors?

We looked for a company in google, after few meeting with potential companies we decided to choose concept

Describe the project in detail and walk through the stages of the project.

Firtly they created analysis and mockup for our website, they made branch analysis, then we chose moodboards sent by them, next design was prepared, and finally website was live.

How many resources from the Concept21 team worked with you, and what were their positions?

In total 2 people, the sales and the project maanager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

New, great website resulted in increased interest in my company, which is associated with increased turnover

How effective was the workflow between your team and theirs?

Great communication and tips, quick issue solving, they 'led us by the hand.'

What did you find most impressive or unique about this company?

Their experience, prepared project both mockup and desing, amazing, and ther comments what to update in the future and how to handle website growth. The team's work with the concept has gone successfully and professionally.

Are there any areas for improvement or something they could have done differently?

maybe time

BACKGROUND

Please describe your company and your position there.

I am CIO of medium sized construction company operating from 7 locations across the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21?

Our website hasn't met modern standards due to limited skills of our IT team. We decided to hire Concept21 hoping that more proffesional website would bring us more clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been looking for someone with experience in designing websites, and Concept21 with their great portfolio and fair prices gained our attention immediately. Also positive reviews assured our choice.

Describe the project in detail and walk through the stages of the project.

At first Concept 21's Project Manager discussed with us about the type of website we wanted. After analysing our expectations and performing research of our industry, they showed us 3 initial concepts of our new landing page. Based on our choice and continuous feedback Concept21 designed professional looking website with all the elements we wanted. After couple of weeks our site was implemented without any problems.

How many resources from the vendor's team worked with you, and what were their positions?

We had opportunity to directly work with their Project Manager through the whole project and Design Specialist to whom we gave our feedback regarding the website.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The looks and functionality of our new landing page has significantly improved. We also reported about 50% increase in our website traffic, as well as noticable increase in number of our clients.

How effective was the workflow between your team and theirs?

The Project Manager was easy to communicate with and showed understanding to our problems, as well as our vision. We communicated with phone and Zoom with every meeting right on schedule.

What did you find most impressive or unique about this company?

I was impressed with the efficiency of Concept21 and their high quality to price ratio.

Are there any areas for improvement or something they could have done differently?

I can't find anything that could be done differently with quality staying on the same level.

BACKGROUND

Please describe your company and your position there.

I'm an Project Manager and I'm working for small company, where we work with insurance agencies and we try to make their work easier by improving their work system.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21?

We would love to have more intuitive and customer-friendly site, because currently customers say that it is to difficult and they can't find what they want on our site and because of that they resign from our services

SOLUTION

How did you select Concept21?

12 years of experience in marketing and website creation made a good impression on us and what is more a very understandable and fair offer so it looked like we could trust this company.

Describe the project in detail and walk through the stages of the project.

Concept21, after reading and researching information needed to get to know our industry, offered us list of ideas and solutions in a very professional way. We discussed every point on our meeting and chose the best way for us. Everything went without any trouble and they did their best to make us satisfied

How many resources from the Concept21 team worked with you, and what were their positions?

There was a person responsible for letting us know on which stage is our project and we really were up to date. On this meeting that I mentioned before, we have met part of the team working on our case. They presented they work in very simple and understandable way so we could discuss every detail directly with them

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our UX/UI were improved by specialist and after implemented it on our website we have got really positive feedback from our clients that they finally can find what they want. It helped in our business efficiency and increased incomes about 45%

How effective was the workflow between your team and theirs?

Everything was delivered on time and we were getting emails with new information or about progress that they team had made. We really appreciate that they did their best to keep us informed

What did you find most impressive or unique about this company?

They offer services of a very high standard, and their prices are really affordable even for a small company.

Are there any areas for improvement or something they could have done differently?

No, I don't find anything like this

BACKGROUND

Please describe your company and your position there.

I am responsible for designing or modifying the logos for football and basketball teams, among other sports.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21, and what were your goals?

Lately we are having too much work, therefore we need new work force and we contacted Concept21 to help us designing logotypes for several clients

SOLUTION

How did you select Concept21?

We selected Concept21 because among so many searches they are the ones that have the best services and quality and have worked with important companies that sent it that way.

Describe the scope of their work in detail, including any steps and the final deliverables.

At first they asked us for information about business process, then they interviewed our clients, did the comprehensive analysis of design trends and created a few drafts, which our clients liked a lot

How many people from the Concept21 team worked with you, and what were their positions?

Worked with a Partnership Manager and 2 graphic designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

thanks to them we find the best professionals to help us in our work thus improving and giving quality to our company.

Describe their project management style, including communication tools and timeliness.

everyhing was alyways on time. No delay. We have worked in agile management style, so our clients had possibilities to tell us about what do or don´t fit them. Moreover, communication between our companies was very good.

What did you find most impressive or unique about this company?

The most impressive thing about this company is the facilities it offers you when it comes to working, since they adapted to you and a magnificent follow-up. It has been an incredible experience working with Concpet21, and they always give the best solutions.

Are there any areas for improvement or something they could have done differently?

I would have liked them to use more whatsapp to communicate with me.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a beauty website design company based in Italy, we mostly work with beauty clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concept21?

Our website was created 10 years ago and has become obsolete. We hire them to give our website a facelift and as a result we hope to reach all parts of the world and all potential clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for several designers that we liked and we came up with this one. We liked it because of the great contact with customer support, we were also able to see some very positive reviews from previous customers and they offered us an understandable and fair offer.

Describe the project in detail and walk through the stages of the project.

I. We had a series of meetings with Concept21 to discuss our objectives, he asked us in detail about everything that mattered to us about our project. II. They investigated about our company to have a guide of what our company was to be able to find a solution. III. That's when Concept21 started several web designs with a digital strategy and a very good content strategy. The results were not long in coming and it was everything we expected. IV. Finally a few weeks after the project was finished and we had it done it is ready to be published.

How many resources from the vendor's team worked with you, and what were their positions?

The project manager was the main point of contact with us. Both he and his team were very professional and we had the opportunity to meet hard-working people and specialists in their field.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our developers were able to implement their design easily and the overall look is much better now. Website traffic has increased by 60% - The problem we had is solved.

How effective was the workflow between your team and theirs?

It was easy to communicate over the phone, apps like Zoom, and they showed exceptional understanding and positively surprised us.

What did you find most impressive or unique about this company?

We were impressed by the knowledge they had about web design, their work is very efficient and they offer high quality services at good prices.

Are there any areas for improvement or something they could have done differently?

We would have liked their in-house team to have helped us to find a solution soon and also things can be done faster but quality is more important.