Smart, stable and secure...that's IT!

We are a full-service managed IT provider, catering to small businesses in Knoxville, Maryville, Oak Ridge and the surrounding areas. We provide remote and on-site support and act as a consultant for our clients to guide them on how their business can best succeed with cutting edge technology. In addition to managed IT services in Knoxville, we also provide wiring and networking services to be a holistic technology source for our clients. 

Because of our longstanding reputation with our partners, we have trusted relationships with them that allow us to serve our customers in the best possible way and with competitive market prices. 

We pride ourselves on our unique customer service and believe that is what sets us apart. Every phone call to our office will be answered by a real life human, you'll hear the same familiar voices who know who you are and your business and you'll see the same face knocking on your door whenever you need on-site support, and he'll most likely ask how your son is doing. That's Computer Systems Plus.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1983
Show all +
Knoxville, TN
headquarters
  • 605 Sevier Ave
    Knoxville, TN 37920
    United States

Reviews

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IT Solutions & Mgmt for Assisted Living Facility

"It was great. They were very easy and refreshing to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Apr. 2020
Project summary: 

Computer Systems Plus developed an IT system for both residents and staff so they can gain access to the internet, phone, and television. They worked on modernizing a building that's almost 100 years old.

The Reviewer
 
11-50 Employees
 
Knoxville, Tennessee
Shea Ramsey
VP & COO, Dover Signature Properties, Inc.
 
Verified
The Review
Feedback summary: 

The IT system earned praise from the assisted living community. Readily available and highly-trained, Computer Systems Plus was very professional in dealing with the client. The owner itself even helped during the installation.  The team ensured that there are no bugs in the system.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the VP of a company that primarily focuses on restoring historical properties.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computer Systems Plus?

We hired Computer Systems Plus to handle all things IT in a building that was almost 100 years old and being restored to an Assisted Living Facility.

What were your goals for this project?

Our goal was to figure out the best way to provide internet, phone, and TV to both residents and staff.

SOLUTION

How did you select this vendor?

We have been using CSP for our company’s IT solutions and management, so it was an easy decision to give them the opportunity to work with us on a large project.

Describe the project in detail.

CSP helped design and layout WAPs to carry our WiFi signal throughout the facility as well as setting up the business side of The facility to interconnect staff.

What was the team composition?

I initially met with the owner. He helped design the install. From that point on, we dealt with the technicians in the field, who were highly professional. If we ever needed more support, the owner was readily available to facilitate.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The facility has recently opened and there have not been any issues with the system. When a facility such as this (a historical building fitted with modern technology) begins day to day activity, I usually have a few bugs that need to be fixed to run properly. This particular facility has not had any issues to date.

How effective was the workflow between your team and theirs?

It was great. They were very easy and refreshing to work with.

What did you find most impressive about this company?

Several things were impressive: their response time, cleanliness, and overall professionalism as they treated the project and their work with respect.

Are there any areas for improvement?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer