We Have It All Covered.

CompuData excels at strategic technology consulting, managed services, and custom software solutions. Our core staff has considerable experience deploying industry leading ERP [Enterprise Resource Planning] and CRM [Customer Relationship Management] solutions. 

 
$5,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
1971
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Philadelphia, PA
headquarters
  • 2701 Commerce Way
    Philadelphia, PA 19154
    United States
other locations
  • Baltimore
    United States

Reviews

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IT Support for National Fastener Distributor

“They only offer rigid contracts, and their performance doesn’t meet my standards.”

Quality: 
2.0
Schedule: 
1.0
Cost: 
1.0
Willing to refer: 
1.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

CompuData provides ongoing cloud-hosting and IT support services using technology like Sage 100, Sage ERP, and Office 365. They also help with PC and printer maintenance.

The Reviewer
 
11-50 Employees
 
Harleysville, Pennsylvania
John Pohlhaus
Co-Owner, PM Fasteners
 
Verified
The Review
Feedback summary: 

After an extended period, CompuData moved the company’s data to the cloud. Their work contained mistakes, and they failed to optimize the connections. They showed poor management and communication skills. Overall, the price isn’t worth the quality of their services.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the co-owner of PM Fasteners. We’re a national fastener distributor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CompuData?

We’ve been using Sage 100 management software and the Sage ERP solution in our business operations for decades. We hired CompuData to for cloud-hosting services and full IT support.

What were your goals for this project?

We wanted to outsource our IT needs for ongoing support.

SOLUTION

How did you select this vendor?

I initially agreed to partner with them because I knew and trusted Tyler, the former head of cloud services at CompuData. He’s since left the company.

Describe the project in detail.

CompuData is responsible for hosting our Sage 100 system and our CRM using Office 365. We also asked them to assist with data, PC, and printer support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They’ve moved all of our data to the cloud, but the price was high for the level of support they offer. CompuData took a while to complete the implementations, and the final results contained multiple mistakes. Our initial cloud speed was slow because their team failed to optimize our connections.

How effective was the workflow between your team and theirs?

After Tyler left the company, they stopped providing the quality customer service that we initially hired them for. They’ve forgotten how to treat their customers. Overall, the workflow was poor.

What did you find most impressive about this company?

There isn’t anything that stands out.

Are there any areas for improvement?

They’re not customer-focused. They only offer rigid contracts, and their performance doesn’t meet my standards.

1.0
Overall Score Their management is focused on themselves rather than their customers.
  • 1.0 Scheduling
    ON TIME / DEADLINES
    Sometimes, days go by before we get a response.
  • 1.0 Cost
    Value / within estimates
    They charge twice as much as market competitors.
  • 2.0 Quality
    Service & deliverables
    Eventually, they optimized our cloud operations.
  • 1.0 NPS
    Willing to refer
    I wouldn’t refer them.