Complete Web

Please describe your company and your position there.

I am the VP of Business Development for Berkshire Hospitality. We design and manufacture bedding and other textiles for the healthcare and hospitality markets.

For what projects/services did your company hire Complete Web, and what were your goals?

We needed to make some navigation menu changes, product category changes, and other adjustments so we could include new items being introduced in 2023. These changes were beyond the scope of our Marketing Coordinator is capable of.

How did you select this vendor and what were the deciding factors?

We've had the pleasure of working with Complete Web in the past. Our website was designed and developed by Complete Web.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our website is on WordPress platform - which we can use for basic content changes without needing Complete Web's assistance. For this project, we knew there were changes that needed to be made that we couldn't do ourselves. We sent Jason at Complete Web an e-mail and the next day we received a project summary with a quotation for the work.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact is Jason. Jason is the Principal / Front End Developer / SEO Consultant

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was completed early and within budget. There were several suggestions that Complete Web made that we hadn't considered; thankfully we took the suggestion!

Describe their project management style, including communication tools and timeliness.

We've had phone and Zoom meetings in the past with Complete Web but all communication on this project required was e-mail correspondence only.

What did you find most impressive or unique about this company?

Complete Web is very low pressure and easy to work with (yet professional). The costs seem very fair/reasonable for the work. We receive quick and clear responses to e-mail.

Are there any areas for improvement or something they could have done differently?

No suggestions for improvement. In the past, communication had been slower with Complete Web but for this project we received responses within 24 hours on all requests.

Please describe your company and your position there.

I'm the owner of an electric vehicle rental agency.

For what projects/services did your company hire Complete Web, and what were your goals?

To create a custom built website that looked great, loaded quickly on mobile and desktop applications, was stable and intuitive to use. Challenge was doing so quickly and at a competitive price point.

How did you select this vendor and what were the deciding factors?

I chose Complete Web Development because their price was competitive, timing was reasonable, reference web sites they built looked and worked great and ultimately - the owner, Jason, gave me the impression they would do a great job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to review goals and design themes and content docs were provided to Complete Web Design. Shortly thereafter, we were provided with a draft design template, which we refined with Complete Web Design through the course of several iterations. Next - we reviewed an initial website that was built using info from the previous steps.

Complete Web Design did a great job educating us on how to update the website ourselves (something we asked in the initial scope of work), which allowed us to finish the website particulars directly, which was way more efficient for all parties. Complete Web Design took care of the more challenging changes we wanted after seeing the draft site. We quickly reached a final product and website was launched. Very happy with the results.

How many people from the vendor's team worked with you, and what were their positions?

2. Andrew was the graphic design artist that drafted the design and layout. Jason is the owner that we worked with though all the project stages.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Complete Web Design did an outstanding job creating a website from scratch for me. I'm really happy with how it turned out. Its stable, loads easily, is optimized for both mobile and desktop applications and looks great! Pricing was competitive and the project was completed on budget. I'll definitely be using Complete Web Design in the future!

Describe their project management style, including communication tools and timeliness.

Used a variety of process tools such as Figma, MS office suite, Flywheel, remote video/chat software

What did you find most impressive or unique about this company?

One on one customer support. We felt like they really wanted to create the best product possible.

Are there any areas for improvement or something they could have done differently?

N/A

Please describe your company and your position there.

I am the director of operations for a biotech firm. Our team performs donor testing on source plasma donations.

For what projects/services did your company hire Complete Web?

We needed design and development of a new website for our company.

What were your goals for this project?

We wanted an easy-to-use, professional website to introduce our company to new customers and to interface with existing customers.

How did you select this vendor?

They completed an RFP and submitted mock designs. Theirs were the best we received, and we found their estimate reasonable, so we chose them.

Describe the project in detail.

They customized our site according to our requests and edits. They made every tweak necessary to make our website exactly what we wanted.

What was the team composition?

We only worked with Jason (Frontend Developer, Complete Web).

Can you share any outcomes from the project that demonstrate progress or success?

I was pleased with the content customization. The format of the site was easy to follow, and we had control over the content, the display, and ultimately the UI of our site.

How effective was the workflow between your team and theirs?

We were in frequent contact with Jason and found that highly effective.

What did you find most impressive about this company?

They offered extraordinary patience and knowledge. They helped us create an exceptional website despite our limited digital experience.

Are there any areas for improvement?

No, we’re very pleased with their work.

Please describe your company and your position there.

I’m the founder and CEO of Agdaptive. We develop and manufacture controlled environment production systems for scalable agriculture processes.

For what projects/services did your company hire Complete Web?

We hired Complete Web to develop and integrate our website.

What were your goals for this project?

We wanted to put together a professional website that clients can easily navigate and learn about our products and services.

How did you select this vendor?

We considered several web development firms based on factors such as quality of work, cost, and reputation. Complete Web stood out from the competition, so we chose them to complete this project.

Describe the project and the services they provided in detail.

We provided designs that Complete Web used to build the website. They then integrated visuals that we prepared beforehand.  

​​​​​​What was the team composition?

Complete Web provided a team of technical people to handle the build and integrations.

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to Complete Web, we now have a strong web presence that validates our brand and offerings to clients.

How was project management arranged and how effective was it?

The team ran the project smoothly from start to finish. They created and followed a structured timeline with clear deliverables, deadlines, and handoffs.

​​​​​​What did you find most impressive about this company?

They were dedicated to providing high-quality customer service and ensuring that our needs were met.

Are there any areas for improvement?

Our communication could be improved, although the issues mostly came from our end. We ran into challenges getting our designs turned over to Complete Web promptly.

Please describe your company and your position there.

I’m the owner of Jesamondo Salon & Spa. We’re a full-service beauty salon and day spa with 34 employees.

For what projects/services did your company hire Complete Web?

We needed a new user-friendly website.

What were your goals for this project?

We wanted to offer a better online experience for our existing customers, as well as attract new business.

How did you select this vendor?

I found Jason (Founder, Complete Web) on Yelp. He had amazing reviews, so I reached out. I could tell he was very skilled and felt that he was capable of completing this project to our standards.

Can you go into detail about the services they provided and the scope of the project?

They built a new mobile-friendly e-commerce website from scratch. The platform offers a virtual tour of our spa to give customers an idea of who we are and what we do. There’s other engaging content featured as well.

What was the team composition?

Jason headed the entire development project. He worked with another marketing agency to create the content.

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients love the new website. After launching it, our revenue increased by about $100,000.

How was project management arranged and how effective was it?

We communicated openly and scheduled regular meetings to provide and discuss updates. I felt comfortable throughout the entire process.

What did you find most impressive about this company?

I was most impressed by the quality of the delivered website.

Are there any areas where they can improve?

No, everything was on point. I’m a very satisfied customer.

Please describe your company and your position there.

I co-own Gold Leaf Event Design & Production, a full-service event planning and design company.

For what projects/services did your company hire Complete Web?

Complete Web has developed and maintained our website since our business opened in 2014. We also wanted SEO. 

What were your goals for this project?

We wanted a website that would rank highly for wedding and event industry searches. 

How did you select this vendor?

My business partner worked with them on a past project.

Can you go into detail about the services they provided and the scope of the project?

They developed the site with our design concepts. Post-launch, Complete Web has updated and maintained the site. They also do SEO for Google search rankings.

What was the team composition?

Three people work on web design, web development, and SEO.

Can you share any information that demonstrates the impact that this project has had on your business?

We depend on them to maintain our site, which is instrumental to our company. Through the site, Complete Web has kept us current and relevant as we continue to grow. 

How was project management arranged and how effective was it?

They execute and complete each project successfully.

What did you find most impressive about this company?

Complete Web knows how to bring our design concepts to life through web development.

Are there any areas where they can improve?

Although we’re very satisfied with the work, formal timelines for project management and completion would be helpful going forward.

Please describe your company and your position there.

Zone 4 Architects is a boutique architectural design firm that specializes in high-end residential and commercial design. I co-founded the firm in 2001 and have been a principal since then.

For what projects/services did your company hire Complete Web?

We hired them to improve our online presence, provide timely updates, and make changes when necessary.

What were your goals for this project?

Given the increasing use of the web to search for architects, having a better online presence was a necessity. We needed a more attractive website and mobile device site. We also wanted the ability to update content easily.

How did you select this vendor?

They were a referral from a mutual friend. We were impressed with Complete Web’s portfolio and skill set. We also compared their offer with that of another designer as well as past vendors.

Describe the project in detail.

Initially, Complete Web redesigned our website. We also asked them to move the hosting and software platform to a more cost-effective and better-performing solution. Complete Web continues to implement updates to the site.

What was the team composition?

We worked with one person on the website redesign project, while two other people continue to review content.

Can you share any outcomes from the project that demonstrate progress or success?

Although it is hard to measure the effects of the redesign on traffic numbers, it has been positively received by both past clients and prospective ones. We are happy whenever a potential client walks into the office and has already reviewed our portfolio online. This is a testament to the clarity and organization of Complete Web’s design.

How effective was the workflow between your team and theirs?

The workflow is very smooth. They’ve met all of our deadlines. We are usually in contact with one person, which makes it easy to avoid miscommunication.

What did you find most impressive about this company?

Complete Web brings deep experience and design proficiency to the table. They are easy to work with.

Are there any areas for improvement?

Not from our perspective.

Introduce your business and what you do there.

I own a full service marketing agency. We do websites, inbound marketing, and traditional PR. We also place direct-hire marketing positions with companies that want in-house help.

What challenge were you trying to address with Complete Web?

Though we offer website design services to our clients, we don’t have a developer on staff. We needed to find a firm that matched our culture, style, and quality of work. It's extremely important that we can trust them to speak directly with our clients without us being present.

What was the scope of their involvement?

We refer business to Complete Web or bring them in on website development projects that come in to our agency. Currently we're working with them on four websites for clients in completely different industries and with very distinct styles. The four sites—for a healthcare company, a real estate agency, a hair salon, and a printing company—each have different requirements, features, and communication styles. Most of the sites they do for us are built in either WordPress or Shopify, but they did build one site in Magento.

What is the team composition?

Jason [owner and lead developer, Complete Web] is our single point of contact. He does have a team but I only talk directly to him.

How did you come to work with Complete Web?

We did online research and found their website. We interviewed Jason and decided to try them out and start working on sites together.

How much have you invested with them?

We've spent over $50,000.

What is the status of this engagement?

We've been working together for about three years and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The clients always appreciate their timeliness. Complete Web is never the one holding up or bottlenecking the process. Usually the clients hold up the process because we’re waiting for them to give us content.

Website launches are seamless. Jason tests everything and he's always on call if anything needs to be fixed. Design elements are on par with what clients need and want. Jason is always available to talk to them if something needs to be explained or changed. A site doesn't move to launch if the client isn’t happy.

How did Complete Web perform from a project management standpoint?

I’ve worked with other developers and Complete Web’s commitment to communication and meeting deadlines is stronger than anything we've had in the past. We work very well together using Google docs. Each project has an inventory of what needs to happen and we use that document almost daily to check in and hold each other accountable. We also use Slack and regular phone calls, as well as video conferencing when we need to show a design to the client.

What did you find most impressive about them?

They’re very solution-oriented. If a client wants to achieve something that's not possible in the current design or on their budget, they’re really good at proposing a workaround. That's why we keep working with them.

Are there any areas they could improve?

The challenge for them and for us is to figure out how to motivate the client to get us what we need on time so that we can close out projects sooner.

Do you have any advice for potential customers?

Come prepared with all your ideas, including a list of sites you do and don’t like. Make sure you’re clear on the goals of the site. It’s frustrating when you’re about to launch a site and the client mentions something that never came up in the first conversation. Be really transparent in terms of what you want the site to achieve.

Please describe your company and your position there.

TRIO is a full-service marketing communications agency. I am the President and Chief Creative Officer.

For what projects/services did your company hire Complete Web, and what were your goals?

We have been working with Jason for more than a year and are extremely satisfied with his work. The goal of this project was to build a Giving Tuesday fundraising site for the hospital's alums, various schools and clubs. This was a complex site with integration from an external platform that required custom attention. Our goal was to deliver a top-notch user experience and for the client to supersede their fundraising goals.

How did you select this vendor and what were the deciding factors?

Jason is talented, timely and reasonably priced. We interviewed several developers in search of the right partner and he was by far the most responsive and eager to jump on board.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WordPress, WPEngine, Flywheel, Mitton.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Jason. He is the owner and lead developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site resulted in over 500 donations totaling more than $600,000! It was a huge win for the client and for the entire team.

Describe their project management style, including communication tools and timeliness.

We use Function Fox to manage the project. Our timeline was fairly quick and Jason was able to deliver despite the crunch.

What did you find most impressive or unique about this company?

Jason always takes the time to jump on the phone to answer any questions and is very responsive. That is hard to find with developers.

Are there any areas for improvement or something they could have done differently?

As with any site, there are always kinks to be worked out. Jason is great with Q&A and always willing to fix any issues.

Please describe your company and your position there.

I work in recruiting.

For what projects/services did your company hire Complete Web?

We hired Complete Web to build a new website.

What were your goals for this project?

We wanted to update the web experience for our clients and candidates in regards to building a job board.

How did you select this vendor?

We chose the vendor based on a referral.

Describe the project and the services they provided in detail.

They developed a website.

What was the team composition?

The team consisted of Jason (Front End Developer, Complete Web).

Can you share any information that demonstrates the impact that this project has had on your business?

We've received great customer feedback thus far.

What did you find most impressive about this company?

Complete Web was very efficient with our time.

Are there any areas for improvement?

They could double check all the working aspects of the site so they could discover hickups without customer uncovering them. However, this isn't a big deal.