What evidence can you share that demonstrates the impact of the engagement?
The clients always appreciate their timeliness. Complete Web is never the one holding up or bottlenecking the process. Usually the clients hold up the process because we’re waiting for them to give us content.
Website launches are seamless. Jason tests everything and he's always on call if anything needs to be fixed. Design elements are on par with what clients need and want. Jason is always available to talk to them if something needs to be explained or changed. A site doesn't move to launch if the client isn’t happy.
How did Complete Web perform from a project management standpoint?
I’ve worked with other developers and Complete Web’s commitment to communication and meeting deadlines is stronger than anything we've had in the past. We work very well together using Google docs. Each project has an inventory of what needs to happen and we use that document almost daily to check in and hold each other accountable. We also use Slack and regular phone calls, as well as video conferencing when we need to show a design to the client.
What did you find most impressive about them?
They’re very solution-oriented. If a client wants to achieve something that's not possible in the current design or on their budget, they’re really good at proposing a workaround. That's why we keep working with them.
Are there any areas they could improve?
The challenge for them and for us is to figure out how to motivate the client to get us what we need on time so that we can close out projects sooner.
Do you have any advice for potential customers?
Come prepared with all your ideas, including a list of sites you do and don’t like. Make sure you’re clear on the goals of the site. It’s frustrating when you’re about to launch a site and the client mentions something that never came up in the first conversation. Be really transparent in terms of what you want the site to achieve.