What was the scope of their involvement?
They do pretty much everything for us related to IT. On a day-to-day basis, they’re monitoring our system to make sure we don’t have any outside hackers trying to get in. They work with our users on individual computer issues they have. Additionally, they do our server backup.
From a big-picture perspective, they’re constantly evaluating to help us budget for what our needs will be as we move forward. Right now, a huge piece of their work is helping us be HIPPA compliant with cybersecurity.
They also do our software integration pieces, making sure our agency management system and Microsoft 365 work with all our other pieces. If there are issues, they reach out to different vendors to solve the issue.
What is the team composition?
My main contact is Jeremy (CEO). I’ve talked to him many times, and he’s even come on-site to do several annual reviews. We also have Brett (Virtual Chief Information Officer (VICO)), who we talk to each week about different projects. Julie (Project Coordinator) is my go-to for equipment like computers, laptops, monitors, printers. I’ll tell her the basics of what we want and she’ll do the research to find out what’s going to fit us best. They also have a number of technicians to help us with immediate problems. Finally, Kevin (Sr. Systems Engineer) has helped us with a lot of the migration pieces involved in our recent merger.
How did you come to work with Complete Network?
We merged with an organization that was already working with Complete Network. We were not happy with our IT vendor at the time so we vetted Complete Network, among others. After we realized what they brought to the table we moved forward with them.
What is the status of this engagement?
We’ve worked together since July 2018.