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Sioux Falls, SD
  • 927 E 8th St
    Sioux Falls, SD 57103
    United States


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Full Marketing Strategy for Assisted Living Facility

"Matt and his team are extremely friendly and fantastic to work with."

Willing to refer: 
The Project
$10,000 to $49,999
June 2018 - Ongoing
Project summary: 

Complete Media, Inc. has developed and implemented a comprehensive marketing strategy from the ground up. Their goals are to increase lead conversion and turn around the brand's negative community reputation.

The Reviewer
51-200 Employees
Sioux Falls, South Dakota
Tracey Hughes
Administrator, Meadows on Sycamore
The Review
Feedback summary: 

Complete Media, Inc. stays on top of tasks. Since their involvement, private pay referrals to the facility have greatly increased, several of whom became residents. The brand's relationship with the communities has also bettered considerably, which has had a positive impact on the internal staff.

The client submitted this review online.


Please describe your company and your position there.

We are an assisted living facility. My position is to manage the company.


For what projects/services did your company hire Complete Media, Inc.?

Meadows on Sycamore (MOS) had a terrible reputation in our neighborhood, the community, and within other retirement communities. MOS had a very difficult time attracting our target market. There was no marketing being done-we needed everything.

What were your goals for this project?

To increase our private pay referrals, increase private pay admits, rehab our buildings and apartments, change the negative outlook on our facility, operate a thriving assisted living.


How did you select this vendor?

I had worked with them in the past and had great results.

Describe the scope of their work in detail.

We had to create a marketing plan with tentative deadlines. This plan is ongoing.

What was the team composition?

Very small. The administrator and business manager.


Can you share any outcomes from the project that demonstrate progress or success?

Our private pay referrals have greatly increased-we are able to turn many of them into residents. Our relationship with all of the communities has greatly improved. The "feel" of our facility has changed dramatically-the staff are energetic, helpful, and nice-our physical facility has undergone many updates-everything has moved in a positive direction.

How effective was the workflow between your team and theirs?

Fabulous! Matt does an amazing job of gently pushing us-respecting that we are extremely busy-while ensuring we continue to move forward.

What did you find most impressive about this company?

The personalization is fabulous! Matt and his team are extremely friendly and fantastic to work with. If you step out of their way, and allow them to do what they are good at-you have to trust them-they will obtain amazing results for you!

Are there any areas for improvement?

Bring milk chocolate to meetings!

Overall Score Love working with this company! In the 10+ years I have worked with them-they have always delivered!
  • 5.0 Scheduling
    Matt is extremely flexbile with scheduling.
  • 5.0 Cost
    Value / within estimates
    Amazing pricing!
  • 5.0 Quality
    Service & deliverables
    They do an amazing job of listening to your needs, then putting together a plan to meet them!
  • 5.0 NPS
    Willing to refer
    No question I would refer them 100% of the time!