Company 119

BACKGROUND

Introduce your business and what you do there.

We’re a mortuary shipping firm. We handle the logistics and coordination for funeral homes for shipping bodies from one point to another.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Company 119?

Our marketing was outdated, so the team at Company 119 helps us with online marketing.

SOLUTION

What was the scope of their involvement?

The team redesigned our website, assisted with SEO, helped with blog posts, and worked with our social media. They help with LinkedIn, Twitter, Instagram, Facebook, and YouTube.

What is the team composition?

I’m in contact with four people. Their roles include project managers, designers, engineers, and writers.

How did you come to work with Company 119?

We were referred to them by another company.

How much have you invested with them?

We’ve spent over $50,000.

What is the status of this engagement?

We’ve worked with them for about three to four years now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We receive a monthly analytical report that goes over our social media presence, web traffic, and call volume with customers.

How did Company 119 perform from a project management standpoint?

From a project management standpoint, they’re really good. We either email or call each other.

What did you find most impressive about them?

I’ve been impressed with the growth on our website.

Are there any areas they could improve?

Nothing that I can think of at the top of my head.

Do you have any advice for potential customers?

Trust them.

BACKGROUND

Please describe your company and your position there.

I am in charge of communications for a private practice of pediatric speech-language pathologists. In addition to providing individual speech and language therapy in a variety of settings, we also offer social skills groups for children and teens. We have approximately 12 permanent employees and some seasonal staff we hire for our summer camp and other special programming.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Company 119?

Our LLC had undergone some major restructuring and we actually had two separate websites, one for our healthcare practice and another for social skills groups. These once separate companies are now combined and we needed a new site that could direct traffic for both services to the appropriate information. In order to facilitate this, we needed a brand new design and many updates to the content.

What were your goals for this project?

We needed a user-friendly, rebranded site that could easily direct clients to information on the service they were seeking. We wanted to improve our SEO and have a site that looked like a custom design but was easy to update.

SOLUTION

How did you select Company 119?

We directed ourselves to Company 119 when we identified them as the designers of a site that we particularly liked. They were one of three companies that we researched. Their promptness, professionalism and responsiveness combined with a very reasonable quote for our project led us to choose them for the job.

Describe the project in detail.

One of the things that I was most pleased with was Company 119's clear project map which got us from start to finish in a surprisingly short amount of time. Once we agreed to a proposal and signed the agreement, I was immediately put into contact with our Project Manager. We had a Website Kickoff meeting that clearly laid out a plan and deadlines for the project.

We decided that we needed more updated photo content, and were able to schedule a photographer from Company 119 to come to our site and take care of that. Our designer was able to schedule an initial design review in a few weeks., and then we proceeded to send remaining content. Any feedback or updates that I communicated were heard and integrated quickly. We approved and launched the new site about 8 weeks from signing the initial agreement.

What was the team composition?

I worked directly with our Project Manager and Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our former web presence was not meeting our needs and was additionally confusing for clients. We are pleased with the look and functionality of the site, as well as increased traffic and positive feedback from clients.

How effective was the workflow between your team and theirs?

Clear communication, responsiveness, positivity and patience all come to mind when I think of the workflow on this project. Questions were answered quickly, and if we wanted to make changes we were presented with options that were within our budget range, as well as options that we could consider later on.

What did you find most impressive about this company?

I am most impressed with how smoothly the project flowed. The team really took the time to explain each step of the process so I never felt overwhelmed or confused about my own responsibilities regarding delivering content, etc. The Company 119 team clearly had a great deal of knowledge, and took the time to talk through our needs and listen to concerns so that they could respond effectively. They were friendly and just generally easy to talk to.

Are there any areas for improvement?

At this time I cannot think of any critiques of the company's work on our project. I think we got a great website for a great price.