Founded in 2019, Commerce9 has transformed from an eCommerce software service provider into a comprehensive end-to-end software services company. We specialize in eCommerce(Shopify Plus, Magento, Adobe Commerce, BigCommerce, Custom stores) development, ERP, Mobile App Development, Digital Marketing, and AI/ML technologies, serving clients worldwide from our bases in the UAE, US, UK, and India (9Commerce Technologies). Leveraging AWS and GCP, we seamlessly integrate eCommerce to meet diverse client needs.
Beyond eCommerce, we offer ERP solutions to streamline business processes, enhance efficiency, and reduce costs. Our Mobile App Development team creates innovative mobile applications for enhanced user engagement and business growth, excelling in both native and cross-platform apps. Our Digital Marketing services amplify your online presence with strategies in SEO, PPC, social media marketing, and content marketing.
We harness AI/ML to drive innovation and efficiency, offering solutions from predictive analytics to personalized user experiences. Committed to excellence, our dedicated team ensures optimal performance 24/7. Operating our own successful international eCommerce stores, we truly practice what we preach, helping clients achieve new heights in business and online penetration.
Our Services: - eCommerce Development: Custom solutions, performance optimization, and 24/7 support. - ERP Solutions: Streamlining processes, reducing costs, and enhancing decision-making. - Mobile App Development: Innovative mobile applications for enhanced user engagement. - Digital Marketing: Comprehensive strategies for improved online presence and conversion rates. - DevOps Service: Ensuring smooth integration and deployment processes. - AI/ML Development: Advanced solutions for predictive analytics and personalized experiences.
Commerce9 offers good value for cost, with clients noting budget-friendly pricing. Project investments range from $15,000 to over $250,000, reflecting diverse project scopes and sizes. Clients appreciated their responsiveness and quality, often highlighting the team's expertise and effective project management.
The Commerce9 team is noted for their responsiveness and effective communication, often using tools like Slack and Jira. They are available to address issues promptly, ensuring smooth project execution.
Strong Project Management
Commerce9 is praised for their effective project management, meeting deadlines, and adapting to changes. Their use of agile methodologies and regular communication ensures projects stay on track and clients are satisfied with the timelines.
Challenges with Initial Planning
Some clients suggest that Commerce9 could improve the initial planning phase of projects. More detailed scoping and early identification of potential challenges could enhance project smoothness.
Impressive Technical Knowledge
Commerce9 is recognized for their deep technical knowledge and innovative solutions. Their ability to foresee potential issues and proactively offer solutions is highly valued by clients.
Adaptive to Changing Requirements
Commerce9 shows flexibility in adapting to evolving project scopes, often exceeding client expectations despite changes. Their ability to pivot and still deliver quality results is commendable.
High Value for Cost
Commerce9 provides great value for cost, offering competitive pricing without compromising on the quality of service. This balance makes them an attractive option for businesses looking for cost-effective solutions.
"The team had a proper plan in all the stages to achieve the best possible outcome."
Feb 9, 2023
Group IT Manager, Fresh Fruits Company
Dilshad Manzoor
Food & Beverages
United Arab Emirates
501-1,000 Employees
Online Review
Verified
Commerce9 FZCO developed a fresh produce distributor's e-commerce site on Magento and hosted it on AWS. They also built a dedicated order management solution for the client.
Commerce9 FZCO cost-effectively delivered a reliable e-commerce platform. The client was impressed by how the vendor interpreted their requirements and converted them into a quality solution. They also commended the vendor's proactiveness in communicating with their team to discuss improvements.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Group IT Manager
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Commerce9 FZCO?
For the E-commerce platform development in Magento and hosting in AWS. In addition, Commerce9 Team Supports us in providing a dedicated order management solution.
SOLUTION
How did you select this vendor and what were the deciding factors?
Based on the Skills and experience from the previous project been done by commerce9
Describe the project in detail and walk through the stages of the project.
The project went through various phases as development, hosting, and customization. The team had a proper plan in all the stages to achieve the best possible outcome.
How many resources from the vendor's team worked with you, and what were their positions?
6 development team will one project manager
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We achieved to have a very reliable e-commerce platform in a cost-effective way.
How effective was the workflow between your team and theirs?
The project team ware able to communicate with internal team for any improvement or changes that will be beneficial for the project.
What did you find most impressive or unique about this company?
The ability to understand the business requirements and convert them into a solution was pretty amazing from the Commerce9 Team.
Are there any areas for improvement or something they could have done differently?
The technical support was more responsive at any point of time through out the project and post-live.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"very efficient planning for cloud hosting and management"
Willing to Refer
5.0
NPS
"Highly recommended to setup a session with their team. This will bring more understanding about their experience in Development
Custom Platform & App Development for Last-Mile Delivery Co
Custom Software DevelopmentERP Consulting and SIMobile App Development
$200,000 to $999,999
Sep. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their strong strategy, combined with flawless execution, ensured a successful outcome."
Nov 6, 2024
Logistics Manager, Phoenix Delivery Company (DoDelivery)
Fahad Ayub
Supply Chain, Logistics, and Transport
Kuwait City, Kuwait
501-1,000 Employees
Online Review
Verified
Commerce9 provides custom platform development services for a last-mile delivery company. The team works on vendor's and dispatcher's dashboard integration, ERP implementation, and building a B2C mobile app.
Commerce9's work has boosted on-time delivery rate by 95%, vendor satisfaction to 4.5, customer satisfaction to 8/10, and monthly user growth by 10%. The team has met deadlines, tracked milestones, solved issues proactively, and been attentive to detail. Their expertise has ensured a smooth project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT & Logistics Manager of Phoenix Delivery Company (DoDelivery)
Describe what your company does in a single sentence.
At DoDelivery, we specialize in providing top-notch last-mile delivery solutions tailored for businesses across Kuwait. Since 2014, we’ve been a trusted partner for companies looking to streamline their delivery processes with speed and reliability. Our advanced tracking system offers real-time visibility and seamless integration, ensuring your deliveries are always on schedule and your clients are satisfied. With a focus on efficiency and precision, we deliver not just packages, but also peace of mind. Choose DoDelivery for a delivery partner who understands your business needs and delivers exceptional service every time.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Commerce9 to accomplish?
The goal of the DoDelivery App is to create a comprehensive, scalable, and efficient platform that streamlines the last-mile delivery process, improving overall delivery efficiency, order tracking, and customer satisfaction. The system will integrate a Vendor Dashboard for seamless order management, a Dispatcher Dashboard for effective route and delivery management, a B2C Cross-Platform Mobile App for consumer engagement, and a robust ERP Implementation to optimize operational and financial workflows.
SOLUTION
How did you find Commerce9?
Referral
Why did you select Commerce9 over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Commerce9 were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope for DoDelivery Application development project is to create a comprehensive, scalable, and efficient platform that streamlines the last-mile delivery process, improving overall delivery efficiency, order tracking, and customer satisfaction. The system will integrate a Vendor Dashboard for seamless order management, a Dispatcher Dashboard for effective route and delivery management, a B2C Cross-Platform Mobile App for consumer engagement, and a robust ERP Implementation to optimize operational and financial workflows.
Key Deliverables: Improve Operational Efficiency: Streamline order fulfillment, delivery routing, and real-time tracking by integrating the vendor, dispatcher, and customer-facing modules. Ensure smooth coordination between all stakeholders. Enhance Vendor Experience: Provide vendors with a centralized Vendor Dashboard for managing and tracking orders, stock, inventory, deliveries, and performance analytics. Enable vendors to manage orders in real time and monitor delivery statuses. Optimize Delivery Management: Enable dispatchers with an intuitive Dispatcher Dashboard to manage and assign deliveries efficiently, track driver performance, optimize routes, and monitor delivery status in real time, ensuring timely and cost-effective deliveries. Consumer Engagement and Convenience: Develop a B2C Cross-Platform Mobile App (iOS and Android) where customers can place orders, track deliveries, receive real-time notifications, and interact with support. The app should ensure a seamless, user-friendly experience with easy payment options, personalized recommendations, and customer service features. ERP Integration for Business Intelligence: Implement an integrated ERP system that will streamline business operations (inventory management, order processing, financial tracking, etc.), reduce administrative overhead, and provide real-time analytics for decision-making across all departments, including finance, logistics, and customer service. Scalability and Flexibility: Ensure the system is scalable to accommodate future growth, whether by expanding to new regions, supporting English and Arabic languages, adding new delivery services, or supporting increased orders for delivery. Provide flexibility to customize dashboards and workflows based on business needs. Data-Driven Decision Making: Leverage data collected from all aspects of the system (orders, deliveries, user feedback) to drive insights, improve operational workflows, enhance delivery accuracy, and increase profitability. Provide key metrics through dashboards to help decision-makers at all levels. Security and Compliance: Ensure that the system meets security standards for data protection (especially customer and financial data). Adhere to relevant compliance and regulatory requirements for logistics and financial management.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Delivery time reduction: 15-25% improvement On-time delivery rate: 95% Vendor satisfaction: 4.5/5 Customer satisfaction (NPS): 9/10 Operational cost savings: 15-20% reduction Invoice processing time: 30% reduction App downloads: 25,000 within 6 months System downtime: Less than 1% per month Scalability (user growth): 10% monthly growth
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Commerce9 team has successfully met most of the key project management and operational objectives, ensuring alignment with business goals of the DoDelivery application.
1. Project Management: Scope Definition: The project scope was clearly outlined at the start, ensuring that all stakeholders were aligned on objectives and deliverables. Timeline and Scheduling: Key milestones were identified, and realistic timelines were set for each phase (project was completed in two phases according to the requirements). Milestones were tracked regularly, ensuring that deadlines were met without major delays. Resource Allocation: The right resources were assigned based on expertise, and the project team collaborated efficiently using their in-house project management tool (PMS) to track progress and task dependencies. 2. Meeting Deadlines: Task Prioritization: The team identified critical path tasks and focused on completing high-priority items first, ensuring that any delays did not impact overall project timelines. Buffer Time: Strategic buffer time was built into the schedule to account for unforeseen issues, allowing the team to stay on track even when minor challenges arose. Agile Approach: The use of Agile methodologies, including iterative sprints, allowed the project to remain flexible and adaptable, meeting deadlines while also accommodating changes in scope. 3. Requirement Analysis: Stakeholder Collaboration: Commerce9 team conducted comprehensive sessions to gather functional and non-functional requirements. Clear user personas and use cases were created to ensure the final product addressed the needs of consumers, vendors, and dispatchers. Documentation: Detailed requirement specifications were documented, and prototypes were developed to validate early-stage ideas. This ensured that the team stayed aligned with business needs and user expectations. User Testing: The project team also involved us in the User Acceptance Testing (UAT) phase, ensuring the app met key requirements before moving to full deployment. 4. Requirement Alignment: Continuous Communication: Regular meetings were held with us to confirm that evolving business needs were reflected in the product. Commerce9 team ensured alignment with changing priorities while keeping the project on track. Change Control: A formal process was established for managing scope changes, ensuring that any new requirements were properly analyzed, documented, and approved by our product owner before being implemented. Backlog Grooming: The product backlog was regularly reviewed and prioritized in collaboration with the business team, ensuring that the most important features were addressed first and aligned with business goals.
What was your primary form of communication with Commerce9?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The team demonstrated exceptional attention to detail, maintaining uncompromised quality throughout the project. Their in-depth domain expertise, customer-centric mindset, and seamless coordination were key to the project's success. They proactively identified and resolved issues, providing highly accurate estimates and consistently meeting deadlines. With a strong work ethic, deep technical and functional knowledge, and high availability, the team ensured smooth execution and delivered outstanding results.
Are there any areas for improvement or something Commerce9 could have done differently?
Initially, our requirements were quite different, and the project scope underwent several changes during development. However, the team adapted seamlessly to these shifts, and the final result exceeded our expectations. Their strong strategy, combined with flawless execution, ensured a successful outcome despite the evolving scope.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I wholeheartedly recommend Commerce9 for anyone seeking innovative, efficient, and cost-effective solutions.
E-Commerce Website & Software Dev for Game Key Retailer
Custom Software DevelopmentE-Commerce DevelopmentERP Consulting and SI
$50,000 to $199,999
Mar. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What really stood out to me about the team was how well they understood our industry."
Aug 11, 2024
E-Commerce Manager, FunkeyShop Inc
David James
Gaming
Delaware City, Delaware
11-50 Employees
Online Review
Verified
Commerce9 provides ongoing development services for a game key retailer. The team has developed a Magento-based website, integrated an ERP system, and built a distribution software, and implemented security.
Thanks to Commerce9's work, the client has seen reduced load times by 80%, a 30% increase in security, and 55% better customer satisfaction. The team provides timely items, responds quickly to needs, and is flexible to changes. Their understanding of the client's needs and expertise are outstanding.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the eCommerce Manager of FunkeyShop Inc
Describe what your company does in a single sentence.
We are a digital video game keys wholesale and retailers. We sell video game keys. We sell bulk keys for wholesale customers. We also handle gaming hardware.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Commerce9 to accomplish?
To retail e-commerce website development for selling digital video game keys
Custom wholesale key distribution system
Security implementation
SOLUTION
How did you find Commerce9?
Referral
Why did you select Commerce9 over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Commerce9 were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Magento based e-commerce website development
ERP implementation & integration with e-commerce platform
Custom wholesale digital gaming keys distribution software development
Security implementation
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The primary objective of the project was to create our e-commerce platform for selling gaming keys with high performance and security. We measured success through metrics like page load time, security, and customer satisfaction scores. The project resulted in:
a 80% reduction in page load times
a 30% increase in security
a 55% improvement in customer satisfaction
a 25% growth in sales within the first quarter post-implementation.
Additionally, we saw a 40% reduction in customer support inquiries, further underscoring the project’s success. These outcomes directly contributed to our company’s broader goal of enhancing user experience and driving revenue growth.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team used an Agile approach, which gave us the flexibility to make changes as needed and see progress step by step. They were great at delivering everything on time, even when unexpected challenges came up. They were always quick to respond to our needs, keeping communication open and adapting smoothly to any changes in the project.
We appreciated the regular updates and weekly meetings where we could review everything together. Overall, their project management was top-notch, and we were very happy with how efficiently and responsively they handled everything.
What was your primary form of communication with Commerce9?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What really stood out to me about the team was how well they understood our industry. They didn’t just deliver a service; they brought in ideas and insights that made a real difference in the project. They were always a step ahead, spotting potential issues and coming up with solutions before we even realized we needed them.
I was also impressed by how they embraced innovation, introducing us to new technologies that not only met our needs but also positioned us for future success. Overall, their expertise and forward-thinking approach made working with them an outstanding experience.
Are there any areas for improvement or something Commerce9 could have done differently?
We were really happy with Commerce9's work and the results they delivered. If I had to point out an area for improvement, it would be the initial planning phase. While the project went well, spending a bit more time upfront on detailed scoping and identifying potential challenges could have made things even smoother.
Maybe adding a more thorough discovery session at the start could help spot any roadblocks early and ensure everyone’s on the same page. That said, Commerce9 did a great job overall, and I’m confident they'll keep refining their process to deliver even better results in the future.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Design & Dev for FMCG Company
Web Design
$50,000 to $199,999
Nov. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They are well experienced in e-commerce and used to providing multiple solutions for a single problem.”
Feb 18, 2023
Manager, FMCG Company
Anonymous
Consumer Products
Dubai, United Arab Emirates
51-200 Employees
Online Review
Verified
Commerce9 FZCO designs and develops a Magento e-commerce website for an FMCG company. This involves developing Android and iOS mobile applications and creating a Laravel order management system.
Thanks to Commerce9 FZCO, the client has a good number of orders. The vendor has promoted effective communication, using Slack, Jira, and GitHub. Their responsiveness, fine-tuning and problem-solving skills, and high availability are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a manager at an FMCG company. We sell FMCG products and perishables.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Commerce9 FZCO, and what were your goals?
We hired Commerce9 to design, develop and implement a Magento e-commerce website for us. We wanted to develop Android and IOS mobile applications, an Order management system too.
SOLUTION
How did you select this vendor and what were the deciding factors?
We got a referral from another company who already hired them for their ecommerce.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had a kick-off meeting to discuss our goals and objectives. From there ,the team delivered a wireframe for our site based on our requirements. After a few iterations, their team has developed our Magento website and an Order Management System in Laravel. After few months of operations, they have delivered mobile applications also.
How many people from the vendor's team worked with you, and what were their positions?
A project manager was our main point of Contact through out the project. There were two Magento developers, one Laravel developer, one designer for UI development and two mobile application developers also there.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
After launching the website and mobile applications we got a good number of orders. The checkout process was very easy and convenient for the customers. They have implemented multiple integrations also with payment gateways, logistic partners etc which make the operations also fine tuned.
Describe their project management style, including communication tools and timeliness.
We had daily stand-ups with their project manager, who communicated with the rest of the team. We will have a weekly task sheets to follow-up. We used Slack, JIRA and GitHub to coordinate, and they worked well with our team.
What did you find most impressive or unique about this company?
They are very responsive and they have high availability since we are running an e-commerce store. They were supported us even in weekends when we had technical issues. They are well experienced in e-commerce and used to providing multiple solutions for a single problem.
Are there any areas for improvement or something they could have done differently?
So far they were supporting us very well in all the areas. So we are happy with their service.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Development Services for Fashion Business
E-Commerce Development
$50,000 to $199,999
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
“They can deliver whatever we like in terms of custom development.”
Jan 23, 2023
E-Commerce Manager, Fashion Rerun
Shafeer VP
Retail
United Arab Emirates
1-10 Employees
Phone Interview
Verified
Commerce9 FZCO provides custom software development services for a fashion business. The team helps the firm fix major issues on their website. They also develop new modules and functionality for the product.
Because of Commerce 9 FZCO’s services, the company has become well-known in the market. They’ve also seen an increase in traffic and conversions. The team manages the engagement well through their project management system. They communicate effectively with the client and deliver great solutions.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the e-commerce manager for Universal Clothing Limited, a fashion business.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Commerce9 FZCO?
We engaged Commerce9 for their development services.
SOLUTION
What was the scope of their involvement?
We contact Commerce9 whenever we have development needs, and they usually help us fix major issues on our website. On top of that, the team develops new modules and functionality for us as they work on both the backend and the user side.
When working on a project, Commerce9 usually gives us an overview of the estimated time to complete the project. They also provide DevOps and Shopify services, but we haven’t used their Shopify offerings.
At present, we’re working on launching the latest version of our website; we're testing everything before the launch.
What is the team composition?
I work with around five people, including the project manager and developers.
How did you come to work with Commerce9 FZCO?
Commerce9 was recommended to us by someone.
How much have you invested with them?
We’ve spent around $100,000–$250,000.
What is the status of this engagement?
We started working together in January 2019, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Because of Commerce9’s development services, we’re now more well-known in the market. Our traffic and conversions have increased.
How did Commerce9 FZCO perform from a project management standpoint?
Commerce9’s project management is good. Their managers push the team to finish everything on time. If there are any delays or unexpected issues, we work together to solve things. Everything is managed through their own project management system.
Our communications are smooth; we use Slack and Teams. We have catch-up meetings regularly to understand where we are in our projects.
What did you find most impressive about them?
They can deliver whatever we like in terms of custom development.
Are there any areas they could improve?
They have to improve their API for reporting. The team provides us with reports on business analytics, sales, product uploads, and other things through an API. The system works fine, but they still have to improve it.
Do you have any advice for potential customers?
Keep track of things by using Commerce9’s product management system. If you use that and focus on the tasks, you can accomplish the work quickly.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web & Mobile App Dev for Fashion E-Commerce Company
Mobile App DevelopmentWeb Design
$10,000 to $49,999
June 2022 - Jan. 2023
4.0
Quality
4.0
Schedule
4.0
Cost
3.0
Willing to Refer
4.0
“The Commerce9 team was great at finding the right solutions for our needs and implementing them.”
Jan 19, 2023
Co-Founder, Seekspree
Meera Nair
Retail
Dubai, United Arab Emirates
1-10 Employees
Phone Interview
Verified
Commerce9 FZCO developed the website and mobile app of an e-commerce company. The team created designs and implemented them on the site and app upon the client’s approval. They also provided SEO guidance.
The website and app were successfully created, thanks to Commerce9 FZCO’s services. The team expertly provided the right solutions for the company’s needs. They met deadlines and stayed within the client’s budget Their resources were highly communicative and provided regular progress updates.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the co-founder of Seekspree, an e-commerce company that deals with fashion, clothing, and accessories.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Commerce9 FZCO?
Commerce9 provided website and mobile app development for our company.
SOLUTION
What was the scope of their involvement?
We initially gathered our requirements with Commerce9 by giving them a list of the features we wanted, and they followed our guidelines. Then, they created and finalized the designs we needed. Once that was done, they implemented the designs in a testing environment, and we approved them.
In terms of features, the website and app mainly listed our products, and we could use them for order management, product checkout, and other important functionality.
The Commerce9 team also helped us with our SEO, but it was a limited effort. We implemented the necessary changes based on their SEO specialists’ feedback.
What is the team composition?
I was in contact with three teammates from Commerce9, including a backend lead and a sales representative.
How did you come to work with Commerce9 FZCO?
I found Commerce9 through a friend’s recommendation.
How much have you invested with them?
We spent between $15,000–$20,000.
What is the status of this engagement?
The project lasted from June 2022-January 2023.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Commerce9 helped me put my website in place. Being an e-commerce firm, having the right mobile app and website was crucial for our business. Moreover, the team was highly experienced in this field — we only had to specify our requirements, and they delivered the right solutions. Overall, I truly valued their services; they were superb.
How did Commerce9 FZCO perform from a project management standpoint?
Everything was done on time, and Commerce9 stayed within our budget. The team was responsive to our feedback. They regularly updated us about their progress, and they took our feedback on a weekly basis. That was truly helpful for us. To communicate, we had weekly calls.
What did you find most impressive about them?
The Commerce9 team was great at finding the right solutions for our needs and implementing them. Their research and implementation processes were especially commendable. Moreover, little involvement was needed from our side; they led the way for the project, which was helpful for our team.
Are there any areas they could improve?
I was completely satisfied with their work, but they could improve their services by doing branding work, too. Our initial plan was to use them for branding and design tasks, but they didn’t have enough experienced people to do the branding part.
Do you have any advice for potential customers?
Know your branding and design needs, and lean on Commerce9 for their technical expertise — that’s their core strength.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
4.0
NPS
E-Commerce Dev for Retail Company
UX/UI DesignWeb Development
$50,000 to $199,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“Our top management is happy with the e-commerce site.”
Jan 18, 2023
E-Commerce Manager, Retail Company
Anonymous
Consumer Products
United Arab Emirates
Phone Interview
Verified
Commerce9 FZCO provides e-commerce development services for a luxury retail company. They’ve upgraded the website and integrated an ERP using Magento, PHP, MySQL, JavaScript, and Microsoft Dynamics 365.
The new site has increased web traffic and sales. The client is satisfied with Commerce9 FZCO’s quality work, and the team stands out for their efficiency. They solve problems quickly, deliver on time and within budget, and use Jira, Slack, and Microsoft Teams to manage the project seamlessly.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the e-commerce manager of a fashion company. We recently started e-commerce; we run three e-commerce websites.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Commerce9 FZCO?
We were working with some developers in India, but we faced many issues with timing. We weren’t getting the proper responses. We decided to look for another company with expertise in Magento websites.
SOLUTION
What was the scope of their involvement?
Commerce9 FZCO has modified, changed, and upgraded the website. They’ve mostly used Magento for technology, but the backend also uses PHP and MySQL. For programming, they use JavaScript. Additionally, Commerce9 FZCO has integrated the ERP; we use Microsoft Dynamics 365.
What is the team composition?
We work with around five teammates: an account manager, a frontend developer, a core developer, and two designers.
How did you come to work with Commerce9 FZCO?
We searched online and contacted more than five companies. We selected Commerce9 FZCO because they had expertise in the area we wanted and were professionals. Also, they were more affordable than others.
How much have you invested with them?
We’ve spent more than $50,000.
What is the status of this engagement?
We started working with them in January 2022, and our relationship is still ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We definitely saw a traffic increase after the website upgrade, and the ERP integration they’ve done is working perfectly. We’ve gotten more sales from it.
Moreover, our top management is happy with the e-commerce site. We ended up launching a new website in Qatar.
How did Commerce9 FZCO perform from a project management standpoint?
They deliver tasks on time and within budget. We deal directly with the project manager; if there’s an issue, we can escalate it. Usually, Commerce9 FZCO fixes the problems on the same day or at least the next day.
We use Jira to track tasks and raise issues. Communication is mainly through Slack and Microsoft Teams.
What did you find most impressive about them?
Their efficiency is outstanding. Commerce9 FZCO identified an issue we dealt with for seven months, and they fixed it within 15 days.
Are there any areas they could improve?
No, there isn’t anything to improve.
Any advice for potential customers?
I’d recommend them to anyone.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Magento E-Commerce Site Dev for Decorative Products Company
E-Commerce Development
$10,000 to $49,999
July - Sep. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"They are very familiar and a good team for focusing Magento developments."
Jan 17, 2023
IT Manager, IHG Industry LLC
Sony Joy
IT Services
United Arab Emirates
201-500 Employees
Online Review
Verified
Commerce9 FZCO redesigned and developed an e-commerce website for a lighting and decorative products company. The team created a Magento site, adding a contact form and payment processing functionality.
Thanks to Commerce9 FZCO's work, SEO-related issues were solved, and the new design increased site traffic, exceeding the client's expectations. They were able to complete the project on time and on budget.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the IT Manager of the company (IHG Industry LLC). We sell lighting, electrical, and decorative products through this e-commerce portal.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Commerce9 FZCO, and what were your goals?
Our website was created by another web development company and we were totally disappointed there are submitted designs and outdated features. we hired this team to re-design and develop a Magento site for us. we are growing our site's e-commerce functions and increasing our traffic and online sales
SOLUTION
How did you select this vendor and what were the deciding factors?
the team will be flexible to work with us, and also available in UAE
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
In order to discuss our goals and objectives, we arranged a kick-off meeting. The team then provided wireframes and mock-ups for our website, which we ran past management for approval. Following a few revisions, their team created the new Magento site, adding a contact form and payment processing functionality.
How many people from the vendor's team worked with you, and what were their positions?
1 project manager, 2 backend developers, 1 frontend developer work with us
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
SEO-related main issues were solved and the design wise look so good and increased the website traffic
Describe their project management style, including communication tools and timeliness.
we are using slack for work assigning and communication
What did you find most impressive or unique about this company?
they are very familiar and a good team for focusing Magento developments
Are there any areas for improvement or something they could have done differently?
we are discussing about this.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Dev & AWS Server Setup for E-Commerce Platform
$10,000 to $49,999
February 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their communication and knowledge of e-commerce were impressive."
Feb 20, 2023
Technical Head, The Fitting Room
Saravanan
Retail
Dubai, United Arab Emirates
11-50 Employees
Online Review
Commerce9 FZCO developed an e-commerce site and set up the AWS server environment of an e-commerce platform. Their team implemented a multi-node configuration.
Commerce9 FZCO completed the development on time, and the e-commerce platform worked well. Their team impressed the client with their knowledge of the ERP system and experience in developing and maintaining an e-commerce platform. The client also lauded their effective communication and updates.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the Technical Head of our e-commerce platform, We operate from Dubai UAE.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Commerce9 FZCO?
We hired Commerce9 for Web Development & AWS Production environment server setup.
SOLUTION
How did you select this vendor and what were the deciding factors?
We got reference from my previous colleague.
Describe the project in detail and walk through the stages of the project.
It's about setting AWS server environment setup. Its multi node configuration and its worked well. Mainly they finished on time and even after completion of work they still supporting us.
How many resources from the vendor's team worked with you, and what were their positions?
DNK
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They have well experience about developing and maintaining e-commerce platform. Also have good knowledge with ERP system. So its really helped us.
How effective was the workflow between your team and theirs?
Project went on time, the communication between them very impressive. And they keep reporting on time about the progress.
What did you find most impressive or unique about this company?
Their communication and knowledge of e-commerce were impressive.
Are there any areas for improvement or something they could have done differently?
I wish they should share some more details of AWS work setup. but its not in our part aggrement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev for Business Consulting Company
Web Development
Confidential
Sep. - Oct. 2022
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"The team were able to understand our needs properly, which made things easier for our team."
Feb 17, 2023
Director,
Anonymous
Consulting
Dubai, United Arab Emirates
1-10 Employees
Online Review
Verified
Commerce9 FZCO developed a website and implemented an ERP system for a business consulting company. After the kick-off meeting, there were discussions help between teams, and milestones were set.
Commerce9 FZCO was able to meet the milestone targets, satisfying the client's expectations. The team was professional, patient, and responsive throughout the project. They addressed small changes without delay.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the director and co-owner of my company. And we give consulting services in Finance and Accounting, HR Solutions, ERP Functional consultancy, Supply Chain Management.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Commerce9 FZCO, and what were your goals?
Website Development and ERP implementation.
SOLUTION
How did you select this vendor and what were the deciding factors?
This company was referred to by another company who is dealing Fashion accessories.Deciding factor was their website profile
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Kick-Off meetings, In detail discussion between both teams, milestone settings
How many people from the vendor's team worked with you, and what were their positions?
Project Manager, Web Developer, ERP developer
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
They were able to meet the milestone targets with only very small variations, which did not affect much. The team were able to understand our needs properly, which made things easier for our team and delivering time most closer to the target time
Describe their project management style, including communication tools and timeliness.
Organised, zoom meetings, Slack, emails and sometimes over the phone.
What did you find most impressive or unique about this company?
Professional, Quick response, patiently explaining things which we were not aware of which led to best solutions
Are there any areas for improvement or something they could have done differently?
Even though there were some slight variations initially, that was addressed to and improved without delay.
RATINGS
5.0
"Great to work with"
Quality
5.0
Service & Deliverables
"They were able to meet up to our expectations"
Schedule
4.5
On time / deadlines
"Good Scheduling"
Cost
5.0
Value / within estimates
"Very competitve price was offered"
Willing to Refer
5.0
NPS
"Will recommend strongly
Locations (4)
Unit #103, Building A2, DDP, Dubai Silicon OasisDubai, United Arab Emirates41642
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