Commerce9

BACKGROUND

Please describe your company and your position there.

I am the Group IT Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce9 FZCO?

For the E-commerce platform development in Magento and hosting in AWS. In addition, Commerce9 Team Supports us in providing a dedicated order management solution.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on the Skills and experience from the previous project been done by commerce9

Describe the project in detail and walk through the stages of the project.

The project went through various phases as development, hosting, and customization. The team had a proper plan in all the stages to achieve the best possible outcome.

How many resources from the vendor's team worked with you, and what were their positions?

6 development team will one project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We achieved to have a very reliable e-commerce platform in a cost-effective way.

How effective was the workflow between your team and theirs?

The project team ware able to communicate with internal team for any improvement or changes that will be beneficial for the project.

What did you find most impressive or unique about this company?

The ability to understand the business requirements and convert them into a solution was pretty amazing from the Commerce9 Team.

Are there any areas for improvement or something they could have done differently?

The technical support was more responsive at any point of time through out the project and post-live.

BACKGROUND

Please describe your company and your position there.

I am a manager at an FMCG company. We sell FMCG products and perishables.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce9 FZCO, and what were your goals?

We hired Commerce9 to design, develop and implement a Magento e-commerce website for us. We wanted to develop Android and IOS mobile applications, an Order management system too.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got a referral from another company who already hired them for their ecommerce.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there ,the team delivered a wireframe for our site based on our requirements. After a few iterations, their team has developed our Magento website and an Order Management System in Laravel. After few months of operations, they have delivered mobile applications also.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of Contact through out the project. There were two Magento developers, one Laravel developer, one designer for UI development and two mobile application developers also there.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website and mobile applications we got a good number of orders. The checkout process was very easy and convenient for the customers. They have implemented multiple integrations also with payment gateways, logistic partners etc which make the operations also fine tuned.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. We will have a weekly task sheets to follow-up. We used Slack, JIRA and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They are very responsive and they have high availability since we are running an e-commerce store. They were supported us even in weekends when we had technical issues. They are well experienced in e-commerce and used to providing multiple solutions for a single problem.

Are there any areas for improvement or something they could have done differently?

So far they were supporting us very well in all the areas. So we are happy with their service.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager for Universal Clothing Limited, a fashion business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce9 FZCO?

We engaged Commerce9 for their development services. 

SOLUTION

What was the scope of their involvement?

We contact Commerce9 whenever we have development needs, and they usually help us fix major issues on our website. On top of that, the team develops new modules and functionality for us as they work on both the backend and the user side. 

When working on a project, Commerce9 usually gives us an overview of the estimated time to complete the project. They also provide DevOps and Shopify services, but we haven’t used their Shopify offerings. 

At present, we’re working on launching the latest version of our website; we're testing everything before the launch. 

What is the team composition?

I work with around five people, including the project manager and developers. 

How did you come to work with Commerce9 FZCO?

Commerce9 was recommended to us by someone. 

How much have you invested with them?

We’ve spent around $100,000–$250,000. 

What is the status of this engagement?

We started working together in January 2019, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Because of Commerce9’s development services, we’re now more well-known in the market. Our traffic and conversions have increased.

How did Commerce9 FZCO perform from a project management standpoint?

Commerce9’s project management is good. Their managers push the team to finish everything on time. If there are any delays or unexpected issues, we work together to solve things. Everything is managed through their own project management system.

Our communications are smooth; we use Slack and Teams. We have catch-up meetings regularly to understand where we are in our projects. 

What did you find most impressive about them?

They can deliver whatever we like in terms of custom development. 

Are there any areas they could improve?

They have to improve their API for reporting. The team provides us with reports on business analytics, sales, product uploads, and other things through an API. The system works fine, but they still have to improve it. 

Do you have any advice for potential customers?

Keep track of things by using Commerce9’s product management system. If you use that and focus on the tasks, you can accomplish the work quickly. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Seekspree, an e-commerce company that deals with fashion, clothing, and accessories. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce9 FZCO?

Commerce9 provided website and mobile app development for our company. 

SOLUTION

What was the scope of their involvement?

We initially gathered our requirements with Commerce9 by giving them a list of the features we wanted, and they followed our guidelines. Then, they created and finalized the designs we needed. Once that was done, they implemented the designs in a testing environment, and we approved them. 

In terms of features, the website and app mainly listed our products, and we could use them for order management, product checkout, and other important functionality. 

The Commerce9 team also helped us with our SEO, but it was a limited effort. We implemented the necessary changes based on their SEO specialists’ feedback. 

What is the team composition?

I was in contact with three teammates from Commerce9, including a backend lead and a sales representative. 

How did you come to work with Commerce9 FZCO?

I found Commerce9 through a friend’s recommendation. 

How much have you invested with them?

We spent between $15,000–$20,000. 

What is the status of this engagement?

The project lasted from June 2022-January 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Commerce9 helped me put my website in place. Being an e-commerce firm, having the right mobile app and website was crucial for our business. Moreover, the team was highly experienced in this field — we only had to specify our requirements, and they delivered the right solutions. Overall, I truly valued their services; they were superb. 

How did Commerce9 FZCO perform from a project management standpoint?

Everything was done on time, and Commerce9 stayed within our budget. The team was responsive to our feedback. They regularly updated us about their progress, and they took our feedback on a weekly basis. That was truly helpful for us. To communicate, we had weekly calls. 

What did you find most impressive about them?

The Commerce9 team was great at finding the right solutions for our needs and implementing them. Their research and implementation processes were especially commendable. Moreover, little involvement was needed from our side; they led the way for the project, which was helpful for our team. 

Are there any areas they could improve?

I was completely satisfied with their work, but they could improve their services by doing branding work, too. Our initial plan was to use them for branding and design tasks, but they didn’t have enough experienced people to do the branding part. 

Do you have any advice for potential customers?

Know your branding and design needs, and lean on Commerce9 for their technical expertise — that’s their core strength.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager of a fashion company. We recently started e-commerce; we run three e-commerce websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce9 FZCO?

We were working with some developers in India, but we faced many issues with timing. We weren’t getting the proper responses. We decided to look for another company with expertise in Magento websites.

SOLUTION

What was the scope of their involvement?

Commerce9 FZCO has modified, changed, and upgraded the website. They’ve mostly used Magento for technology, but the backend also uses PHP and MySQL. For programming, they use JavaScript. Additionally, Commerce9 FZCO has integrated the ERP; we use Microsoft Dynamics 365.

What is the team composition?

We work with around five teammates: an account manager, a frontend developer, a core developer, and two designers.

How did you come to work with Commerce9 FZCO?

We searched online and contacted more than five companies. We selected Commerce9 FZCO because they had expertise in the area we wanted and were professionals. Also, they were more affordable than others.

How much have you invested with them?

We’ve spent more than $50,000.

What is the status of this engagement?

We started working with them in January 2022, and our relationship is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We definitely saw a traffic increase after the website upgrade, and the ERP integration they’ve done is working perfectly. We’ve gotten more sales from it.

Moreover, our top management is happy with the e-commerce site. We ended up launching a new website in Qatar.

How did Commerce9 FZCO perform from a project management standpoint?

They deliver tasks on time and within budget. We deal directly with the project manager; if there’s an issue, we can escalate it. Usually, Commerce9 FZCO fixes the problems on the same day or at least the next day.

We use Jira to track tasks and raise issues. Communication is mainly through Slack and Microsoft Teams.

What did you find most impressive about them?

Their efficiency is outstanding. Commerce9 FZCO identified an issue we dealt with for seven months, and they fixed it within 15 days.

Are there any areas they could improve?

No, there isn’t anything to improve.

Any advice for potential customers?

I’d recommend them to anyone.

BACKGROUND

Please describe your company and your position there.

I am the IT Manager of the company (IHG Industry LLC). We sell lighting, electrical, and decorative products through this e-commerce portal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce9 FZCO, and what were your goals?

Our website was created by another web development company and we were totally disappointed there are submitted designs and outdated features. we hired this team to re-design and develop a Magento site for us. we are growing our site's e-commerce functions and increasing our traffic and online sales

SOLUTION

How did you select this vendor and what were the deciding factors?

the team will be flexible to work with us, and also available in UAE

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In order to discuss our goals and objectives, we arranged a kick-off meeting. The team then provided wireframes and mock-ups for our website, which we ran past management for approval. Following a few revisions, their team created the new Magento site, adding a contact form and payment processing functionality.

How many people from the vendor's team worked with you, and what were their positions?

1 project manager, 2 backend developers, 1 frontend developer work with us

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

SEO-related main issues were solved and the design wise look so good and increased the website traffic

Describe their project management style, including communication tools and timeliness.

we are using slack for work assigning and communication

What did you find most impressive or unique about this company?

they are very familiar and a good team for focusing Magento developments

Are there any areas for improvement or something they could have done differently?

we are discussing about this.

BACKGROUND

Please describe your company and your position there.

I'm the Technical Head of our e-commerce platform, We operate from Dubai UAE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce9 FZCO?

We hired Commerce9 for Web Development & AWS Production environment server setup.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got reference from my previous colleague.

Describe the project in detail and walk through the stages of the project.

It's about setting AWS server environment setup. Its multi node configuration and its worked well. Mainly they finished on time and even after completion of work they still supporting us.

How many resources from the vendor's team worked with you, and what were their positions?

DNK

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have well experience about developing and maintaining e-commerce platform. Also have good knowledge with ERP system. So its really helped us.

How effective was the workflow between your team and theirs?

Project went on time, the communication between them very impressive. And they keep reporting on time about the progress.

What did you find most impressive or unique about this company?

Their communication and knowledge of e-commerce were impressive. 

Are there any areas for improvement or something they could have done differently?

I wish they should share some more details of AWS work setup. but its not in our part aggrement.

BACKGROUND

Please describe your company and your position there.

I am the director and co-owner of my company. And we give consulting services in Finance and Accounting, HR Solutions, ERP Functional consultancy, Supply Chain Management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce9 FZCO, and what were your goals?

Website Development and ERP implementation.

SOLUTION

How did you select this vendor and what were the deciding factors?

This company was referred to by another company who is dealing Fashion accessories.Deciding factor was their website profile

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick-Off meetings, In detail discussion between both teams, milestone settings

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Web Developer, ERP developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were able to meet the milestone targets with only very small variations, which did not affect much. The team were able to understand our needs properly, which made things easier for our team and delivering time most closer to the target time

Describe their project management style, including communication tools and timeliness.

Organised, zoom meetings, Slack, emails and sometimes over the phone.

What did you find most impressive or unique about this company?

Professional, Quick response, patiently explaining things which we were not aware of which led to best solutions

Are there any areas for improvement or something they could have done differently?

Even though there were some slight variations initially, that was addressed to and improved without delay.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director at Reeco for Middle East. We are an emerging brand in used consumer tech space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce9 FZCO, and what were your goals?

We hired Commerce9 for complete brand website development and third party integrations to facilitate seamless warranty claims and other offsite operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with Commerce9 before and I have known Nived personally for quite many years. The deciding factor was obviously their flexibility towards our restricted budgets and dedicated customer support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We decided to use Nopcommerce for this project which allows scalability into an ecommerce store down the road. Commerce9 is well versed with this new technology and built the platform in a very user-friendly manner. The tech stack also allowed for a great mobile responsive design which reduced a lot of delivery time.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact. There was 1 full stack developer, 1 frontend and 1 more backend developer who worked on our project to deliver it in quick time. Turnaround time was around 3 months.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were very satisfied with the outcome and the speed with which the project was delivered. The general aesthetic feedback has been great so far on both the design and technology fronts.

Describe their project management style, including communication tools and timeliness.

We had 2 weekly followups where we worked closely with the project manager. All feedback was well taken, and improvements were made in quick time as well. Since it was a smaller project we did not feel the need to use any project management tools.

What did you find most impressive or unique about this company?

They introduced us to a new framework that's very easy to update and the turnaround time was very quick.

Are there any areas for improvement or something they could have done differently?

There were some minor bugs initially which were taken care off eventually but they could improve on that front.

BACKGROUND

Please describe your company and your position there.

CEO of Vivante International LLC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce9 FZCO, and what were your goals?

Selling health supplements online and to have a brand identity online

SOLUTION

How did you select this vendor and what were the deciding factors?

Someone referred to me them and they had wonderful experience handling complex Magento projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Complete building of ecommerce website in Magento

How many people from the vendor's team worked with you, and what were their positions?

A team of 6-7 people were part of my project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website came out beautiful than expected, the response time was good and the team helped to remove any glitches that happened time to time

Describe their project management style, including communication tools and timeliness.

Communication was mostly by creating WhatsApp group and slack.

What did you find most impressive or unique about this company?

The easiness to communicate and make use of our requirement is excellent. The speed of work and fixing issues was impeccable.

Are there any areas for improvement or something they could have done differently?

There is nothing I can think about