What evidence can you share that demonstrates the impact of the engagement?
The website they’ve built for us is brand new, so it’s hard to provide concrete metrics. Once we’ve launched our redone e-commerce site, I can better gauge their impact. Feedback from users on the bat certification site has been extremely positive.
They populated the site data in a user-friendly way, creating a functional layout that a coach, parent, or player can utilize. The site they’ve built has served our needs more robustly than we could have imagined.
How did Command C perform from a project management standpoint?
Sara is an outstanding person to work with. She’s served as a resource even for internal questions regarding SEO or other topics. They use Basecamp for project management, which we’re very familiar with. We receive daily updates and communication has been great. They’re very easy to work with; they’ve become a great partner for us.
There have been times when we needed to urgently complete a task. They were always transparent and clear with managing our expectations. They often replied that they could complete the request, but it would take twice as long to do correctly.
We appreciated their candid response. It was more important for us to have the work done correctly within a realistic time period rather than face unexpected delays.
What did you find most impressive about them?
Command C has been a great partner and our relationship continues to strengthen and grow. One of their biggest strengths is their ability to effectively communicate. We’re not an organization involved with technical work, but they’ve done a fantastic job translating development work into something we can grasp.
They’ve been able to implement our feedback and comments despite our lack of technical terminology. This isn’t something all agencies are able to do. They can take the narrative we provide and deliver exactly what we want.
Are there any areas they could improve?
There’s nothing they could improve on. If I did have a suggestion, I would be comfortable mentioning it to Sara; I’m sure I would receive immediate feedback as well.
Do you have any advice for future clients of theirs?
Having a well-defined project scope is important for development work, which was the main takeaway we learned from our initial conversation with Sara three years ago. The developer needs to know what you’re looking for. Put your ideas down on paper to save time during development. If you don’t clearly lay out your specifications, they will spend time analyzing and interpreting what you want to do instead of building the product.