Sell more, stress less

Silver
VERIFIED

Since 2004 we have been helping online retailers build and grow their ecommerce stores.

Our sweet spot is serving B2C & B2B brands that have $1 million – $25 million in revenue per year and a group of loyal fans. (If you expect to be in that spot soon, we can help you get there.).

Our design and development skills are just part of our value. Clients consistently say our strong project management sets us apart. And our ability to untangle technical jargon has also won us long-term client relationships.

 
$25,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2004
Show all +
Brooklyn, NY
headquarters
  • 42 West St, Suite 301
    Brooklyn, NY 11222
    United States
other locations
  • 106 S. Greensboro St, Suite E
    Carrboro, NC 27510
    United States

Portfolio

Key clients: 

Budweiser, Instagram, Levi's, Wall Street Journal, Comcast, Just Salad, Taos Footwear, Columbia University, NYU, Here One, Outlier, No Man Walks Alone, Stanford Student Store, Arcoss Golf, Tom Bihn, Pop Chart Lab, Arts Council of Princeton, Alen Corp, Brooklyn Brewery, Michael Aram, USA Baseball

Reviews

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E-Commerce Dev for Retail Manufacture and Shop

"They did a good job of setting appropriate expectations and then exceeding them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - Sept. 2018
Project summary: 

Command C transferred an e-commerce website to a Shopify Plus platform to enhance the shopping experience. While making the site easier to modify, they also prioritized frontend content organization.

The Reviewer
 
11-50 Employees
 
Eau Claire, Wisconsin
Mark Sieglaff
VP, Everything Summer Camp
 
Verified
The Review
Feedback summary: 

The completed website, which has received positive reviews from users, is easier and more cost-effective to manage. Command C paired near-flawless communication skills with an eagerness to problem-solve. Future clients can expect levels of honesty and attentiveness that other firms can’t match.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of everythingsummercamp.com. We are a manufacturer and a retailer of summer camp supplies and apparel. We manufacture a lot of products on our own, but we also carry large national brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Command C?

Our old platform was limited in which features we could integrate, and it was expensive to manage. We contracted with Command C to develop a new e-commerce website that would address these problems.

SOLUTION

What was the scope of their involvement?

We relied on Command C to set us up with a Shopify Plus website that allows us to try out new features quickly and with less financial risk. Our site hosts the packing lists for campers at an extensive selection of summer camps across the country. All items are hyperlinked to that specific product category to make shopping easier. We also sell branded apparel for summer camps that needed to be arranged online so that campers at one camp do not see the branded merchandise for a different camp. Realistically, we could have created a Shopify website on our own, but we needed a partner like Command C to program those special features and arrange our site correctly.

What is the team composition?

We worked with a team of about four people, which included a project manager, a technical team, and sometimes the founder.

How did you come to work with Command C?

We originally spoke with a Shopify representative, and they provided a list of agencies they recommended. After researching several of those firms, we settled on Command C because of their honesty. Several companies boasted that they could easily accomplish what we were asking. Command C was forthright in saying they weren’t sure exactly how they would accommodate our unique features, but they were excited for the challenge presented to them. Command C was much more invested in the project. Their honesty was refreshing.

What is the status of this engagement?

Our engagement spanned April–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We intentionally launched during our slowest time of the year so that we had time to fix any problems if any came up. That said, our sales have increased relative to the time of the year. Customers are prompted to leave a review of our site at checkout, and we have yet to receive a negative review since switching to Shopify.

How did Command C perform from a project management standpoint?

Their communication efforts ensured that we never waited to hear back from them. We worked primarily through Basecamp. We tried to hold each other accountable so that we would be at our best.

What did you find most impressive about them?

They did a good job of setting appropriate expectations and then exceeding them. And, again, the communication was almost flawless.

Are there any areas they could improve?

No, they were wonderful to work with.

Do you have any advice for potential customers?

Command C will work quickly, so any future clients will have to be prepared to work quickly alongside them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Shopify E-Commerce Development for Home Organizer Producer

“I’m extremely pleased with how the site is performing so far.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Apr. 2018
Project summary: 

Command C developed a B2C (DTC) website in Shopify to sell home organizing products. They worked on the frontend to make the site align with the brand and on the backend to support operations and reporting.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Leif Melvin
E-commerce & Digital Marketing Manager, YouCopia®
 
Verified
The Review
Feedback summary: 

Command C successfully met all of the project objectives by delivering an attractive, user-friendly and brand appropriate site. Although the timeline was short, they had no problem meeting the deadlines. Their expertise in the technologies and their limitations helped guide the process.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce and digital marketing manager for YouCopia®. We create storage and organization products for the home.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Command C?

We recently completed a refresh of our brand. Not only was Command C responsible for helping us launch our first DTC site on the Shopify Platform, but they were challenged with creating a brand experience that was consistent with our new look and feel.

SOLUTION

What was the scope of their involvement?

We recently refreshed our brand positioning. They not only helped us launch our first B2C site, but they were also challenged with creating a brand experience that was consistent with our new look-and-feel.

 

Command C was responsible for custom theming that delivered on new style guide and brand position. Additionally, they completed numerous application integrations on the back end to support Marketing, Analytics and Operations

What is the team composition?

We primarily work with Amanda Bernsohn (Project Management Lead, Command C), and Tiffany Kuchta (Tech Lead, Command C). Prior to kickoff we mostly worked with Sara to hammer out the scope.

How did you come to work with Command C?

We evaluated quite a few development agencies including Command C who specialize in Shopify. Ultimately, we felt like they were the best fit for the project.

What is the status of this engagement?

We worked together from January–April 2018. They continue to help us with maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working within a tight timeline, Command C delivered a beautiful site that met all of our project goals and stayed within the scope of our project. I enjoyed the experience. I’m extremely pleased with how the site is performing so far.

How did Command C perform from a project management standpoint?

Project management was solid. They used Basecamp, which worked well for this engagement. Amanda, our project manager, was always quick to respond, and I never felt in the dark.

What did you find most impressive about them?

Our project required a lot of knowledge of Liquid and the restrictions of theme customization. Tiffany (Tech Lead, Command C) did a great job of providing answers and helped guide us in the right direction. She made sure that we didn’t head down the wrong paths when considering the customization options because of the limitations of Liquid.

Do you have any advice for potential customers?

Don’t hesitate to go into detail for large deliverables within the statement of work during planning. Command C has a brilliant team and will lead you down a different and better path if they are fully aware of what you are trying to do. They have no problem being transparent regarding actual scope which leads to fewer surprises down the road.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customized WordPress Development for National Sports Governing Body

"They can take the narrative we provide and deliver exactly what want."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
Project summary: 

Command C offers web development services using Wordpress CMS, JSON feed, and integrations such as Instagram Carousel. They manage ongoing site development and content; they offer UX services as well.

The Reviewer
 
11-50 Employees
 
Cary, North Carolina
COO, National Sports Governing Body
 
Verified
The Review
Feedback summary: 

Even when urgent tasks emerge, Command C is transparent and realistic with expectations. They provide accurate timelines and deliver results. They take into account the needs of the client, explaining development work in a way that is easy to understand. They are easy partners to collaborate with.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of an amateur baseball governing body. Our day-to-day work is comprised of placing athletes on the field as well as ensuring the health and proliferation of the sport at the grassroots level.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Command C?

We work with various partners on aspects of our organization such as business services, web development, and revenue-generation. We needed the ability to extract the JSON feed from a database in real time and generate its output into a user-friendly format to enhance UX.

SOLUTION

What was the scope of their involvement?

Command C developed a site from scratch. They’ve built a content-heavy site using WordPress CMS, incorporating external integrations like Instagram Carousel. A key part our project scope was ensuring our JSON feed generated output into a user-friendly format. Since site development, we’ve added content such as a blog. 

The site was developed in conjunction with a baseball-bat certification program. Its main function is to allow visitors, particularly baseball coaches and parents, to see which bats we have certified or approved for use. We needed a user-friendly database listing the bat model, weight, length, manufacturer, and other key aspects users would like to review. They manage site development as an ongoing project. Over the next six months, their team will implement various changes to improve the functionality and UX of our online shop. We will also be working with them to update our MailChimp platform.

What is the team composition?

Sara (Founder, Command C) has been our main point of contact. We also have two liaisons for daily site work.

How did you come to work with Command C?

We initially engaged with them regarding an RFP to build our e-commerce site. Although we hired a different partner for the project, I kept an ongoing dialog with Sara and her team. Another project came up about 12 months ago, and we decided to use them.

How much have you invested with them?

We have spent around $10,000–$20,000 so far.

What is the status of this engagement?

We started working with them in August 2017 and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website they’ve built for us is brand new, so it’s hard to provide concrete metrics. Once we’ve launched our redone e-commerce site, I can better gauge their impact. Feedback from users on the bat certification site has been extremely positive.

They populated the site data in a user-friendly way, creating a functional layout that a coach, parent, or player can utilize. The site they’ve built has served our needs more robustly than we could have imagined.

How did Command C perform from a project management standpoint?

Sara is an outstanding person to work with. She’s served as a resource even for internal questions regarding SEO or other topics. They use Basecamp for project management, which we’re very familiar with. We receive daily updates and communication has been great. They’re very easy to work with; they’ve become a great partner for us.

There have been times when we needed to urgently complete a task. They were always transparent and clear with managing our expectations. They often replied that they could complete the request, but it would take twice as long to do correctly. 

We appreciated their candid response. It was more important for us to have the work done correctly within a realistic time period rather than face unexpected delays.

What did you find most impressive about them?

Command C has been a great partner and our relationship continues to strengthen and grow. One of their biggest strengths is their ability to effectively communicate. We’re not an organization involved with technical work, but they’ve done a fantastic job translating development work into something we can grasp.

They’ve been able to implement our feedback and comments despite our lack of technical terminology. This isn’t something all agencies are able to do. They can take the narrative we provide and deliver exactly what we want.

Are there any areas they could improve?

There’s nothing they could improve on. If I did have a suggestion, I would be comfortable mentioning it to Sara; I’m sure I would receive immediate feedback as well.

Do you have any advice for future clients of theirs?

Having a well-defined project scope is important for development work, which was the main takeaway we learned from our initial conversation with Sara three years ago. The developer needs to know what you’re looking for. Put your ideas down on paper to save time during development. If you don’t clearly lay out your specifications, they will spend time analyzing and interpreting what you want to do instead of building the product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very realistic in terms of timelines, which is more important to us than being told what we want to hear.
  • 4.0 Cost
    Value / within estimates
    They are slightly more expensive than other agencies, but we pay for results.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Shopify Migration for West Coast Tote Company

“They're some of my favorite people to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2016 - Ongoing
Project summary: 

Command C transitioned an e-commerce platform over to Shopify, adding features in the checkout process that allow for the customization of purchases. They continue to modify the site as needed. 

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Darcy Gray
CEO, Tom Bihn
 
Verified
The Review
Feedback summary: 

Command C built a user-friendly, effective shopping interface with additional capabilities previously absent under another e-commerce platform. Throughout the project, their team handled all requests with a sense of urgency, while communicating with a high level of respect and clarity.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and chief creative officer of Tom Bihn, a designer, manufacturer, and online retailer of bags. We have about 50 employees and are based in Seattle, Wash.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Command C?

We needed help migrating our e-commerce store to a Shopify platform.

SOLUTION

What was the scope of their involvement?

In addition to transitioning our e-commerce platform over to Shopify, we saw working with Command C as an opportunity to achieve some additional functionality that wasn't possible with our previous shopping cart. 

We relied heavily on their team's expertise to determine what was possible, and they developed the frontend and backend from there. For example, we added an option that allows customers to customize their bag purchases, making the addition of organizational products available.

What is the team composition?

We primarily work with Sara Bacon (Founder, Command C), Amanda Bernsohn (Project Management Lead, Command C), and Tiffany Kuchta (Tech Lead, Command C). Sara was great about establishing a strong client relationship and making sure we were happy throughout the whole process.

How did you come to work with Command C?

We looked through the list of developers recommended on Shopify's website and interviewed about five vendors. Among those candidates, we felt most comfortable working with Command C.

What is the status of this engagement?

We've been working with them since January 2016. They continue to tweak our website as needed and we're always collaborating on new projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Command C built a simple, clean backend and user-friendly frontend. We're very pleased with the interface of the new shopping cart that allows our customers to customize purchases with ease.

How did Command C perform from a project management standpoint?

Their team uses Basecamp, which works well for us since we use it internally as well. They're quick to respond whenever we reach out and follow up on requests with a sense of urgency.

What did you find most impressive about them?

I'm most pleased with the way they communicate. They're respectful and pay close attention to our goals. If we have a question, they'll either respond to it right away or thoroughly research it and get back to us within a day or two.

They make us feel like equal partners. In addition to offering efficient workflows, they're affable and clear in all of their communication.

Are there any areas they could improve?

I can't think of a downside. They're some of my favorite people to work with.

Do you have any advice for potential customers?

There are so many great possibilities that can come from working with Command C. Just be sure to ask lots of questions—don't hold back. The more communicative you are in the initial working process, the better the results will be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Magento E-Commerce Development for Men's Clothing Retailer

“One of their strengths is being flexible and working with customers.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2014 - Ongoing
Project summary: 

Command C provides custom development for an e-commerce site. Assisting a replatforming to Magento 2, they built custom modules, performed UX design, and enhanced backend processes.

The Reviewer
 
1-10 Employees
 
New York, New York
Greg Lellouche
Founder, No Man Walks Alone
 
Verified