Cogision

BACKGROUND

Please describe your company and your position there.

Specialist Communication with Users

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cogision?

Creating a chatbot supporting job seekers on Pracuj.pl

What were your goals for this project?

The candidates wanted to search for interesting job offers via Messenger. Pracuj.pl wanted to see if a chatbot would help users to find a job.

SOLUTION

How did you select this vendor?

It is a company that has been recommended to us. Cogision also presented us the most interesting solution when it comes to research and the possibility of designing a tool. Cogision was recommended to us. Ther presented the most interesting research and design solutions.

Describe the project in detail.

The workshops in which we participated were the space where we had the greatest contribution to the appearance of the tool. Hours devoted to developing the perfect personality and chatbot's working pattern resulted in the creation of Radzimił. The participation of several people on our part was a very important issue in this project. It allowed us to gain a new experience as well as to develop a tool that is most consistent with the values we follow in our organization. testing the tool with people who will use it in the future has also allowed us to respond immediately. We were able to implement changes and check whether they are properly received by users.

What was the team composition?

Pracuj.pl: Patryk Müller, Specialist Communication with Users Magdalena Sidorowicz, Product Owner Małgorzata Skonieczna, Research Expert Joanna Malinowska, Senior UX Researcher Cogision: Marek Maciejewski, ux designer Maciej Urban, motion designer Lukasz Belcarski - ux designer Agnieszka Wilke - researcher Agnieszka Olek - strategist Katarzyna Nowak - pm

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to research we were able to create a perfect personality for the chatbot. It also greatly facilitated and shortened the process of designing the tool for us. The effects are very good, Radzimił works efficiently and helps our users to send applications to selected postings, as well as helps with contacting with our consultants.

How effective was the workflow between your team and theirs?

The work was based on a exchange of knowledge and experiences. from the beginning The cooperation was very good. Both when working remotely and during the workshops everything went perfectly.

What did you find most impressive about this company?

Individual approach to the client. Huge knowledge and experience in conducting research and translating applications into the project.

Are there any areas for improvement?

We didn’t see such areas during cooperation.