Can you share any outcomes from the project that demonstrate progress or success?
We have now a ticketing system that sends us (the team) a notification in real time, our clients can register and upload all the information in order to share the issue they are having.
This helps us to be able to provide the proper support, within minutes from receiving the notification. The whole process can be done through this platform and the communication with the clients is much simpler and faster. Clients are now receiving the information and solutions they need in less time.
How effective was the workflow between your team and theirs?
We used a platform called my codetactic for most of the communication, file sharing and details on the project. Extremely efficient, helped us save a lot of time in unnecessary phone calls and best of all, we had detailed information on how our project was progressing.
We were very pleased with the way the communication was handled.
What did you find most impressive about this company?
We were amazed from the beginning of how they were so fast with the communication, I personally believe that is the best part of this team. They're incredibly efficient with answering our questions, pricing, sharing ideas, etc. As opposed to other companies we reached out, the codetactic team was the fastest to respond and actually care about what we needed.
Are there any areas for improvement?
My only slightly negative thought is that they focused too much on design when we were mostly interested in functionality but throughout our conversations with the team we got exactly the functionalities that we needed along with a great design for our platform.