What evidence can you share that demonstrates the impact of the engagement?
Our sales have gone up consistently in comparison with our previous website, which we didn’t get much from. We are also getting sales across the U.S., which we didn’t have before either.
People have been finding us on the East Coast, and since we are cheaper than companies in that location, it’s not unusual for us to ship products across the country. As we pick up more of the marketing aspect of things, it will be interesting to see how much more those sales will increase.
We’re not a huge company, but we’ve been around for 20 years, and it’s been nice to finally find a new place to grow into. If it wasn’t for CodeMedia, we wouldn’t be where we are today in terms of the website. They seemed to have a very full-picture perspective.
They don’t just build a website and give only what is asked for, take their client’s money, and wish them luck. Some companies don’t suggest anything extra. If a client doesn’t know the Internet in terms of how to increase sales, then they’ll have to find another company to help. Conversely, CodeMedia really seems to have a lot of good partners to work with, and isn’t just concerned about creating a website that’s pretty and usable.
How did CodeMedia 360 perform from a project management standpoint?
Avi is very proactive, and likes to keep to the original timeline. Things get delayed, but they push really hard to have those conversations in order to figure out and fix things. It’s really nice that they want to get the project moving along and to make accomplishments.
What did you find most impressive about them?
The site works really well, and it’s nice to see people create things in a custom manner. Their turnaround time and adherence to deadlines have been impressive. As someone who worked with another company for over a year only to get a website that barely worked, CodeMedia’s driven service has been refreshing. They ask for feedback and deliver designs, which has ultimately helped us have a good-looking, user-friendly website.
Our program manager really tried to get things as simple as possible. Customers have a short attention span, so if something is too difficult, they will give up and move on to spend their money elsewhere.
Are there any areas they could improve?
This is one of the most stressful projects I’ve worked on for my boss, and it’s been a big learning process for me. Our project manager helps us out, so I really don’t have any suggestions for improvement.