Codelattice

Please describe your company and your position there.

I am the Director of Operations at ResNet World, headquartered in Dubai. Our company provides Online Presence and E-Distribution services to partner hotels across the globe. We work with hotels to maximize revenue and profitability through increased online presence and e-distribution with the focus on driving direct bookings. ResNet world is a global partner of Sabre Hospitality Solutions, the leading travel technology provider worldwide. Through a robust technology, high-level of integration & unmatched support, our team works with your brand to take back the bookings you have lost to the OTA's over the years.

For what projects/services did your company hire Codelattice?

We have been a customer of Codelattice for more than 7 years and are very pleased with their services. Following are some of the projects Codelattice helped us with - ResNet AWS Cloud Infrastructure Management ResNet Reconciliation for Hotels ResNet Web and GDS Audit System ResNet Revenue Architect Reports for Hotels ResNet Reputation Management for Hotels

What were your goals for this project?

We were looking for someone capable of leveraging AWS Cloud services to make our customer’s websites work seamlessly. What we were looking for was somebody who is excelling in this job, not somebody who had a roadmap. Our customers rely on online direct bookings. One of the metrics for our customer’s success is the 99.9% uptime of their websites. Also, we wanted an agile and resilient team on the beck of our call in case of any adversities. We wanted a vendor with Proximity to our teams located in Dubai, Mumbai and Berlin.

How did you select this vendor?

Codelattice was referred to us by one of our partner companies who already had an association with them. We preferred someone with AWS Consulting Partner or Google Cloud Partner status. And Codelattice was the one with both partnerships and proximity to our globally distributed teams.

Describe the project and the services they provided in detail.

ResNet was running several critical, high-volume websites in various hosts. We had challenges in maintaining them in terms of security and scalability. We wanted to migrate our server infrastructure to a reliable cloud service like AWS and maintain them.

What was the team composition?

The team composed of an Account Anchor, a Cloud Architect and a couple of Cloud Specialists.

Can you share any information that demonstrates the impact that this project has had on your business?

Critical websites run in multiple Availability Zones in different Regions to ensure data is always available and to enable disaster recovery. We are able to troubleshoot issues quickly. Generally, we have more control over development and operation

How was project management arranged and how effective was it?

Collaboration amongst teams was seamless with Slack, Asana and Skype. Codelattice engineers were available 24 X 7 wherever there was a need

What did you find most impressive about this company?

Codelattice team has a culture of trust and accountability. We always felt them blended with our organizational culture

Are there any areas for improvement?

Codelattice is a reliable team. However, they can consider reducing the cost of services.

Please describe your company and your position there.

I am the General Manager and founder of a upcoming healthcare communication company in the middle east. We bring solutions to the communication challenges for pharmaceutical brands across the product life cycle.

To achieve this we have built a strong network of the medical, creative and digital team from across the industry to bring best-in-class and cutting edge solutions to the pharmaceutical and healthcare industry.

For what projects/services did your company hire Codelattice?

We hired Codelattice to develop a Learning Management System to host online course facilitated by a leading medical association in IVF and Gynecology

What were your goals for this project?

The program is intended for more than 8000 doctors spread across the globe. So the application had to be scalable Seamless integration with webinar platforms Had a short deadline and had to work against time Exhaustive Analytics to measure the success of the program Email and Whatsapp campaigns to the 8000 participants

How did you select Codelattice?

As we have approached Codelattice for different projects earlier, we were very confident to choose them. We’d already worked with them on projects in a larger capacity. They’re becoming a preferred supplier of ours whenever we need help with any application development or technical customer support.

Describe the scope of their work in detail.

The application had to be extremely scalable as we were planning to host live webinars through this platform. This LMS solution from Codelattice integrates with Zoom to deliver the live webinar.

The authorization and authentication of the participants were handled in this system. The participants login to the application in a span of 5 to 10 mins. We wanted a solution that can handle this sort of an influx.

What was the team composition?

The team consisted of Software Engineer, Test Engineer, Project Coordinator, UI Developer, UX Designer and Account Manager.

Can you share any outcomes from the project that demonstrate progress or success?

We are quite pleased with the results. Our Learning Management Solution is performing better and user experience is matching our expectations. It was well managed.

How effective was the workflow between your team and theirs?

Codelattice have always delivered their deliverables on time. They have responsible team members who are easy to speak to.

What did you find most impressive about this company?

The most impressive thing about Codelattice was the quality and timeliness of the solution delivered. Also, the team is flexible and solution focused. We worked with this partner on multiple other projects over the past years and I am always happy to be able to work with the people I trust.

Are there any areas for improvement?

very satisfactory

Please describe your company and your position there.

Christelle Menon, account executive for a health & wellness portal. We are one of the most awarded global healthcare communications networks. Through combining science, creative and strategy, we strive to deliver best-in-class services to some of the world’s top, as well as emerging, health and wellness brands and companies.

For what projects/services did your company hire Codelattice, and what were your goals?

We hired Codelattice to develop an e-learning web application (learning management solution) where the users could log in and access the pre-uploaded courses.

There were several goals - We wanted a vendor who could develop a scalable web portal with a good user experience at a reasonable price. Hosting & Maintenance of the application with minimal or no downtime. Faster website, faster response, and faster delivery

How did you select Codelattice and what were the deciding factors?

We have a longstanding relationship with Codelattice India and we are aware of their technical expertise and working style. Codelattice delivers a seamless customer experience, making the technology a core competency and gets the most out of our data. Naturally, we were more inclined to choose Codelattice over other providers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It is a learning management solution that delivers informative and engaging content detailing the product. The project included the development of the portal, analytics, hosting, and maintenance.

How many people from the vendor's team worked with you, and what were their positions?

We contacted Vijith, the managing director of Codelattice directly with our requirements. He promptly assigned a project coordinator and we were able to contact the team as and when needed. The number of people involved is unknown to me, but since it was a small project for them, I would guess one or two developers worked on it.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our course portal is performing excellent and the user experience matches our expectations. We have had no maintenance issues as such to date.

Describe their project management style, including communication tools and timelines.

They were all very easy to communicate with and were always responding to everything in a timely manner. We consider the Codelattice team as an extension of our own team.

What did you find most impressive or unique about this company?

The way of handling things professionally. Codelattice acted in a professional manner throughout the project from the requirement collection to delivery. Also, their technical prowess was impressive.

Are there any areas for improvement or something they could have done differently?

Nothing we could suggest as of now.

Please describe your company and your position there.

Im the founder of a HR Tech start up.

For what projects/services did your company hire Codelattice, and what were your goals?

Our job portal was created a year ago by another company but we were facing multiple issues with its functioning. Codelatticce helped us to resolve the design and functional issue with their expert development support.

How did you select Codelattice and what were the deciding factors?

We got codelattice through a referral and we had couple of discussion regarding our project. We were impressed by their expertise and approach towards a project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The product was already built and we were looking at fixing the issues. They took the effort to learn the current project and developed a new model for implementation.

How many people from the vendor's team worked with you, and what were their positions?

Mr. jithesh - A front end designer A developer, and a client relations person were involved in the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Now the site looks really appealing in terms of design. Functional errors are fixed and it is operational now.

Describe their project management style, including communication tools and timelines.

They gave a project timeline with cost initially Whenever we had some customization's, they send us project trackers and updated the same. Client relations was effective and supportive.

What did you find most impressive or unique about this company?

Knowledge and skill sets in the given domain

Are there any areas for improvement or something they could have done differently?

We are a start up company. if possible, separate pricing packages can be introduced for start ups

Please describe your company and your position there.

I am the senior account manager of iBUZ and we are a progressive communications firm offering a well synced 360° brand solution with our online and offline campaigns.

For what projects/services did your company hire Codelattice?

We had hired Codelattice for an Artificial Intelligence enabled Chatbot campaign for one of our renowned clients.

What were your goals for this project?

Our goal was to develop a simple, user- friendly cricket campaign chatbot. We were looking for somebody who can both develop and provide support/ maintenance for the chatbot till the world cup ends. We wanted a vendor who can promise us the delivery within the milestone and could excel in support.

How did you select this vendor?

We found Codelattice through Google search. We reviewed some other companies as well. Our need was to find a company that can execute the project efficiently, deliver the project on time within our budget constraints. Codelattice had a customizable solution ready. So we choose Codelattice.

Describe the project and the services they provided in detail.

The project was to develop a chatbot with which a user can connect on Facebook messenger. One of the features of the chatbot was to predict the winner of each match. The chatbot campaign lasted till the 2019 WorldCup finals and the Codelattice team was offering all the support we needed from time to time.

What was the team composition?

We’re in contact with one of the Codelattice Account Anchors directly. Besides that, we were able to contact the project manager/ developer as and when needed. So far we have been in touch with four of them.

Can you share any information that demonstrates the impact that this project has had on your business?

The Codelattice team is committed to the work. They wanted to make the chatbot better. The team we worked with was based in India, but we're very happy with the response time.

How was project management arranged and how effective was it?

Throughout the project, we had a successful collaboration. The team was using Asana to manage the project. Besides that, both the team were in touch with each other through Skype and Whatsapp. And they were always available even on short notices.

What did you find most impressive about this company?

Company culture, dedication and approachability. The team was available whenever we needed an urgent update on the project.

Are there any areas for improvement?

Nothing that we could come across in this project.

Please describe your company and your position there.

This was a non-profit educational institute located in Kerala, which offered vocational training in communication and other subjects.

For what projects/services did your company hire Codelattice?

Website development and Mobile Application

What were your goals for this project?

Ease of use and access

How did you select this vendor?

Empanelled after calling various agencies for presentation and shortlisted Codelattice

Describe the project and the services they provided in detail.

From conceptualisation to implementation, Codelattice worked on all the aspects, including integration of a payment gateway etc.

What was the team composition?

From strategists who suggested the way forward, to developers, creative developers, content writers and other experts, a team of over 12 people were involved in this project from start to finish

Can you share any information that demonstrates the impact that this project has had on your business?

The website and app helped us gain visibility in certain pockets - when coupled with the right offline and online promotional methods.

How was project management arranged and how effective was it?

The project had a account head, under whose the rest of the team worked. Most of the briefing was taken by the Account head, who got the team working on our requirements. Was barely an occasion or 2 that we needed to speak to the developers directly, since the co-ordination was impeccable.

What did you find most impressive about this company?

Their solution seeking capabilities

Are there any areas for improvement?

For our project we had a dedicated team in place, so we have been pleased with their efforts and the final output.

Please describe your company and your position there.

I am the founder of Igloopupa, a web platform for booking eco-friendly vacation rentals in India.

For what projects/services did your company hire Codelattice?

Web development, digital marketing and customer care

What were your goals for this project?

Launch phase one by December 2019 Upgrade by April 2020 Develop mobile application by June 2020

How did you select this vendor?

First reference was from the Internet. Verified through previous customers

Describe the project and the services they provided in detail.

They helped me launch the first version of the portal. Customisations for the next upgrade are ongoing. Their customer services team is quite helpful & proactive. The best part is that they study the requirements from a user’s perspective, which helped me position the product in a much better way.

What was the team composition?

1 Project head

1 Android developer

1 iOS developer

2 Data Engineers

2 Data scientist

1 Architect

1 GDPR expert

1 Customer care personal Digital marketing team

Can you share any information that demonstrates the impact that this project has had on your business?

Not yet

How was project management arranged and how effective was it?

A presentation was given to describe the scope of association. Time lines were set. There was a person to mediate between me & the development team since my knowledge of IT is limited. This was the most important part for me.

What did you find most impressive about this company?

There is clarity on who is responsible for a particular job. Deadlines were met & that is important to keep up promises with end users.

Are there any areas for improvement?

Nothing in particular.

Please describe your company and your position there.

I am CEO of a touroperator in Camping and outdoor lodging holidays. We sell through europe camping holidays.

For what projects/services did your company hire Codelattice?

We have apprx. 15.000 campings and they are almost without exemption seasonal companies. We wanted to create a system where guests recommend on the different campings and their services.

Codelattice already had strong developments and experience in hospitality and review aggregation. We asked them to develop a new product for us.

What were your goals for this project?

We wanted a review and recommendation application for camping management to improve the satisfaction of their and our guests.

How did you select this vendor?

Codelattice was offered to us by a Dutch intermediair Han Verbaas.

Describe the project and the services they provided in detail.

Codelattice build a CMS management dashboard where we could connect our camping properties to review websites for aggregation purposes. Than we built an detailed enrichment project for improving, tagging, translating and presenting the data in our format.

Last project was building a b2b website with login for our clients (camping management) to manage their reputation based on the realtime insights and reports generated by the system.

What was the team composition?

Project ownership in the Netherlands, project lead by lead developer in Codelattice. Team of codelattice contained 4 specialists.

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to sells subscriptions to the application to our clients. Clients were happy with the reports and insights provided. Company has been sold in the meantime.

How was project management arranged and how effective was it?

Communication through Slack, meeting via Skype

What did you find most impressive about this company?

They're fast and flexible

Are there any areas for improvement?

No