What evidence can you share that demonstrates the impact of the engagement?
We started as a virtual operator with zero SIM cards sold, and when I left, a large number had been sold—we couldn’t have done it without CodeIT. We could’ve chosen another outsourcing partner, but our strategy always needed an ordering system; CodeIT came through and delivered it.
We started virtual operator phone subscriptions on the set date thanks to them, going from the idea of starting a virtual operator in Sweden in October 2012 to launching the first subscription in April 2013.
How did CodeIT perform from a project management standpoint?
CodeIT has a good outsourcing system that includes a project management, business analysis, and testing structures. If we want to run an outsourcing project in a controlled and structured way, they have everything set. They also have a wide range of offerings, but on the technologies they prefer, they are very skilled.
What did you find most impressive about them?
They have deep knowledge in the technologies they work with and it always feels like we can always bring in someone from CodeIT who gets the whole picture. They also have very skilled people on the lead tech positions. One person, in particular, is a superstar in coding, while also thinking about security and workflows. Overall, it was a smooth trip.
Are there any areas they could improve?
They have some programmers who are not very fluent in English. However, this is very specific and compared to other countries around Europe, CodeIT isn’t bad. Sweden, Denmark, and Finland have a bit of an advantage around the English language, and it’s something I mentioned to CodeIT as an improvement. They could send their people to courses, but 80% of them are as fluent as I am.
There are also some laws in Ukraine which affect contracts. There were some things we didn’t understand, from a Swedish standpoint, but it was never a problem. There are different ideas on how to conduct business in terms of paperwork.
Do you have any advice for future clients of theirs?
Be thorough in the early stages on how to set goals of the projects, as well as of the company as a whole, so that they can do their magic. CodeIT should also be allowed to be creative and not strictly ordered. They have business analysts and testers, so clients should use those as well.