CODEINIT

What evidence can you share that demonstrates the impact of the engagement?

We have over 150 positive reviews and currently partner with 15 universities. After our survey goes out, we will probably have 250–300 5-star reviews. Our program has become sophisticated enough that colleges are now sponsoring students for our courses or partnering with us directly. We’ve helped over 2,000 students pass the NBCOT examination in the last two years. Despite being a small company, we’re competing on the scale of much larger rival businesses.

Since we developed a voucher system, 1,000 new customers have booked tutoring sessions. When we first started to get busy a year ago, I knew there was no way we could handle manually scheduling every session. Our 12 tutors are located across the U.S., and we have students worldwide across several time zones. We needed an efficient booking system, and codeinit helped us create one.

How did codeinit perform from a project management standpoint?

The American developer we’d used took two weeks to complete tasks that codeinit finished within a day. We work together either every night or every two nights, and they work six days a week. They use screen sharing through the video call option in Google Hangouts. During our discussions, they make sure to understand our goals thoroughly. 

codeinit makes us feel like we're working with a company located next door. When the site crashed, Prayas and I worked for 8-9 hours straight. He kept calm and was available, helpful, and personable. I was always impressed by how well he communicated via video, taking detailed notes and relevant screenshots at essential parts of the discussion. He always sends follow-up emails with an attached Word document that lists prioritized tasks.

What did you find most impressive about them?

codeinit excels at programming, especially tweaking existing plugins for maximum utility. They brainstorm functions that make our platform work.

Prayas genuinely cares. I proposed ideas for solutions, and he always came up with a viable plan for implementation. At this point, I consider him a friend. We’ve developed a special relationship.

Do you have any advice for potential customers?

I encourage future clients to be very specific about what they need. Creativity will help you produce the best system possible. Mutual respect and kindness are also important. Prayas has helped me when I’ve been in a jam, but I’ve also given him extra compensation. He’s very loyal and useful for our company.

Take advange of their project management methods. When codeinit uses screen sharing, I can see exactly what they’re talking about. I love this feature; it simplifies the process and makes it much easier to overcome slight language barriers. Physically seeing the designs and making markups on a screenshot is much better than hearing descriptions. Our site’s extensive redesign included numerous pages, and it would have taken three times as long using a verbal method.