Code Plus Ltd.

BACKGROUND

Please describe your company and your position there.

I work as Digital Marketing Manager for a corporate veterinary group that acquire practices across the UK. We need to build effective direct-to-consumer websites for clients of veterinary practices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Code Plus Ltd.?

To build both the Best Friends Group and Woodcroft Group websites. These are two veterinary groups that we have acquired and they have multiple practice locations. Code Plus Marketing Ltd's brief was to take designs from a 3rd party and develop into .net websites using Umbraco.

What were your goals for this project?

To deliver well-built robust websites that will be future-proofed for many years.

SOLUTION

How did you select this vendor?

We had been searching for a while, in the UK and Europe to find the right partner, and had reviewed a number of options. At one point, we were looking at hiring temporary developers to form part of the digital team, but struggled to find the right fit. Code Plus had a great attitude with excellent recommendation and previously-delivered projects that had been finished to a high-standard. we contracted them first for the Best Friends project but they impressed so much, we gave them Woodcroft without hesitation.

Describe the project and the services they provided in detail.

They developed two websites to our specific designs under challenging circumstances. They also supported when mid-project changes were made by other areas of the business, (despite project sign-off prior to development) - reacting positively and offering support. Best Friends website had a content hub to support our SEO endeavours and Code Plus assisted in developing this in an effective way.

What was the team composition?

We had a project manager with a supporting team member who were our main points of contact. Code Plus have a number of highly-skilled developers who delivered the work who were also part of the wider project team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Both websites launched recently, so it is hard to say the long-term impact yet, however, the immediate impacts are websites that are easier and more intuitive for the Marketing team to edit and maintain, and great feedback from the respective practice groups who have received modern fresh websites. We're already seeing improved analytical insights.

How was project management arranged and how effective was it?

Code Plus fully understood the need to deliver Woodcroft by a tight deadline, and were very supportive despite the delays from our side with Best Friends. We used Slack and Google Hangouts for meetings, alongside traditional emails for certain aspects. They managed the projects really effectively. I felt as though our expectations were managed well throughout. The time difference between the UK and Bulgaria was not really noticed - Code Plus worked really hard to accommodate us and work around the time difference. Their language skills are excellent so I never felt communication was an issue.

What did you find most impressive about this company?

Woodcroft had a tight deadline for delivery due to a hospital opening. Best Friends was delayed due to a number of internal factors and Code Plus were excellent in both situations to ensure delivery was achieved. Their month warranty is impressive.  They stand by the quality of their work and support their clients after delivery. I would highly recommend Code Plus.

Are there any areas for improvement?

I honestly cannot criticise Code Plus. I have enjoyed working with them on these projects.

BACKGROUND

Please describe your company and your position there.

I am a dentist at Denta Clinik. We are one of the leading clinics in Blagoevgrad, Bulgaria. We use modern techniques and methods in aesthetic dentistry, implantology, and pediatric dentistry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Code Plus Ltd.?

We needed to build a modern website to more efficiently connect with our patients.

What were your goals for this project?

The website needed to include an appointment-booking feature, blog content, and information about our clinic.

SOLUTION

How did you select this vendor?

Some of their past clients recommended them.

Can you go into detail about the services they provided and the scope of the project?

In a preliminary meeting, we shared our goals for the design and functionality of the site and agreed on a cost. They chose Umbraco CMS to support the platform. The team developed a digital form that allowed patients to book appointments online. They created a channel to share blog content consisting of interesting articles about dental health. Also, they dedicated a part of the website for our company’s story and the services we offer. The team continues to provide content management support.

What was the team composition?

We worked with a project manager and two developers for the bulk of the project. Now, one representative handles our maintenance needs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The product perfectly addressed our needs and requirements while reflecting our clinic’s identity. Our website is more visible on the internet and patients can book their appointments and access information quickly and easily. We continue to work with them because we appreciate their professional attitude.

How was project management arranged and how effective was it?

Throughout the project, we maintained a consistent line of communication to effectively manage our work and assure we stayed on schedule.

What did you find most impressive about this company?

We were impressed by their team’s creativity and dedicated work ethic.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Kanzen-Bulgaria. We are one of the leading housekeeping services in Sofia, Bulgaria.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Code Plus Ltd.?

We needed a web-based system to organize our clients’ profiles and documentation, and calculate monthly payments.

What were your goals for this project?

We wanted to increase the speed and efficiency of our internal operations while decreasing the requirements for additional employees. A secondary goal was to offer our clients transparent cost analytics.

SOLUTION

How did you select this vendor?

We were introduced to Code Plus by word of mouth. They proposed a very cost-effective solution for our project.

Can you go into detail about the services they provided and the scope of the project?

We scheduled several in-person meetings with the Code Plus team to conceptualize our idea and discuss the scope of the project. After some analysis, they created a timeline for the project that outlined various sprints for each task, including the integration of a payment provider API to calculate and process monthly payments and operational documents.

They built the solution on an ASP.NET framework with an AngularJS frontend. Following internal testing, we made the necessary bug fixes and shared the system with our clients. Code Plus continues to support the project, make necessary adjustments, and develop new features upon request.

What was the team composition?

We worked with one project manager, two developers, and a QA specialist. They added a team of testers to assist with beta testing.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Code Plus’ system increased the speed of our daily operations, decreased our total staff by 30%, and improve our level of client satisfaction through a more transparent and accessible payment process.

How was project management arranged and how effective was it?

Despite a slight delay in completing the project, Code Plus professionally managed the workflow and corrected their mishaps by adjusting the timeline. We communicated and shared documents through Asana, MS Office, emails, and in-person meetings.

What did you find most impressive about this company?

We were impressed by their drive to deliver a top-quality product.

Are there any areas where they can improve?

The project took longer to complete than their team’s provided estimate, but overall, they worked really well.

BACKGROUND

Please describe your company and your position there.

I’m the general manager of Lidia Tours. We’re a travel agency that organizes tours of Bulgaria.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Code Plus Ltd.?

We needed someone to develop our site in English.

What were your goals for this project?

We wanted a better looking, easier to browse website.

SOLUTION

How did you select this vendor?

They were recommended to us.

Can you go into detail about the services they provided and the scope of the project?

They designed and developed our website.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site is more appealing to our clients because it is better looking and easier to navigate.

How was project management arranged and how effective was it?

After we had our initial meeting, we reviewed and discussed everything over email. We communicated effectively and easily.

What did you find most impressive about this company?

They were easy to work with and understood our needs.

Are there any areas where they can improve?

I didn’t see anything that needed improvement.