What evidence can you share that demonstrates the impact of the engagement?
I’m very much involved in making sure that the user experience is as good as it can be, and my main objective is to build a viable product for going to market. I was always pushing back on that because there were a number of things we needed to do beforehand. Angel has a straightforward, no-nonsense way of getting us to fix what we have in order to start making money quickly.
Everyone else we contacted would tell us what they could do and for what amount; that wasn’t necessarily concerned with getting us profitable or even able to pay the bills. Whether we needed it or not, they were just looking at delivering what we were asking for. Even though Angel wasn’t an owner or partner, his approach was in that vein.
In the first part, our success was in terms of being able to fix things that had needed consistent patching because changes were being made. We had far fewer customer service inquiries as a result. Now, if we make an adjustment, it’ll be a permanent adjustment. This has allowed us to focus on marketing and promotional efforts for the site, and Cobuild Lab Inc has also been helpful with things like marketing automation.
How did Cobuild Lab Inc perform from a project management standpoint?
They have very quick turnaround times. We settled on meeting twice a week for one hour to hit the high points on the items we’ve been working on or want to work on. The rest of it is managing through reviewing assignments on GitHub and seeing where they are in the funnel.
If we have an immediate need, we’ll message each other directly. They take care of issues as soon as they can — which can be a matter of minutes or an hour or two, depending on the complexity. They’re very attentive in that regard.
We don’t have one main way of communicating. We have conference calls, use email, and the immediate communication channel is WhatsApp.
What did you find most impressive about them?
I haven’t had a lot of experience with other providers, but we chose Cobuild Lab Inc because their owner’s attitude was not just to provide a service for a fee. It was just as important for him as for us to be profitable in a short period of time. He had a different mindset.
Are there any areas they could improve?
I don’t have experience with other companies, but I don’t have anything negative to say about Cobuild Lab Inc. Everyone makes mistakes, but those have been few and far between.
Do you have any advice for future clients of theirs?
There’s always an expectation of how much it’ll take to get something done. However, once we get into it we’ll inevitably find that there’s something we hadn’t thought about or that there’s an issue that’s popped up. It’s good to have some flexibility and their ability to pivot and help with what we needed has been helpful.