Coblit Sp. z o.o.

BACKGROUND

Please describe your company and position.

I am the CEO of Mimosa Restauracja & Koktajle

Describe what your company does in a single sentence.

Mimosa Restaurant, based in Gdańsk, specializes in offering delightful breakfasts and a unique social dining experience with a variety of small and big plates designed for sharing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Coblit Sp. z o.o. to accomplish?

• Implement a user-friendly online reservation system to enhance customer convenience and dining experience
• Integrate the reservation system with our POS to ensure real-time synchronization and streamline restaurant operations
• Optimize operational efficiency and dining space utilization to increase revenue and improve customer service
• Create an engaging and informative restaurant website to keep clients informed about menus, events, and special offers, enhancing our online presence

SOLUTION

How did you find Coblit Sp. z o.o.?

Referral

Why did you select Coblit Sp. z o.o. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Coblit Sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Coblit Sp. z o.o. was carefully designed to cater to the specific needs of Mimosa Restaurant, focusing on enhancing the customer's online interaction and streamlining restaurant operations. This involved a series of interconnected projects starting with the development of a new restaurant website. The aim was to create an inviting online presence that accurately reflects the restaurant's brand identity, making it visually appealing and easy to navigate for users. The website features essential information such as the menu, the restaurant's story, how to make reservations, contact details, and a blog for the latest news and events, all optimized for mobile devices to ensure a seamless experience on any platform. In addition to the website, a key component of the project was the implementation of a custom online reservation system. This system allows customers to book tables effortlessly, enhancing their dining experience by eliminating wait times. 
Integration with Google Calendar was set up to manage these bookings efficiently, providing the staff with real-time updates and ensuring smooth operations. A crucial part of the scope was integrating this reservation system with Mimosa Restaurant's existing Point of Sale (POS) system. This integration allows for real-time updates of table availability and streamlines various aspects of restaurant operations, from managing the flow of customers to processing orders more efficiently. The integration also facilitates the collection of data analytics, offering insights into reservation trends, peak dining times, and customer preferences, which are invaluable for strategic planning and decision-making. 
The deliverables of this project included a fully functional, responsive website equipped with a content management system (CMS) for easy updates, a bespoke online booking system integrated with both the website and POS system, and a seamless connection between the reservation system and the POS to ensure efficient management of restaurant operations. Additionally, comprehensive training for the restaurant staff on how to manage the website and reservation system was provided, along with ongoing technical support to address any issues or updates needed in the future. Overall, the project undertaken by Coblit Sp. z o.o. for Mimosa Restaurant was not just about digitizing the reservation process but creating a holistic digital ecosystem that supports business growth, operational efficiency, and an enhanced dining experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration between Mimosa Restaurant and Coblit Sp. z o.o. yielded significant, measurable outcomes that underscored the project's success in enhancing operational efficiency and customer satisfaction. Following the implementation of the online reservation system and the integration of the restaurant's website with its Point of Sale (POS) system, several key improvements were observed. Firstly, there was a noticeable increase in the volume of online reservations, indicating the system's user-friendliness and efficiency, which, in turn, made the restaurant more appealing to a tech-savvy clientele. This uptick in online bookings directly contributed to higher overall customer satisfaction levels, as patrons appreciated the ease with which they could secure a table, thereby enhancing their dining experience. The revamped website, optimized for both SEO and mobile use, attracted more visitors. 
This spike in website traffic not only broadened the restaurant's online visibility but also played a crucial role in attracting new customers. Enhanced SEO strategies led to improved search engine rankings, which facilitated this increase in visibility and traffic. Operational efficiency saw remarkable improvements as well. The integration of the reservation system with the POS enabled real-time table management, significantly reducing customer wait times. This efficient management of reservations and table turnover not only streamlined the customer flow but also maximized the utilization of dining space. Moreover, these operational improvements had a direct positive impact on the restaurant's revenue. 
The increase in online reservations, coupled with better table management and the strategic insights gained from data analytics, allowed for more informed decisions regarding menu offerings and promotional activities, thereby boosting sales. In summary, the project led to enhanced customer service, operational improvements, and increased revenue, demonstrating the effectiveness of Coblit Sp. z o.o.'s solutions. The measurable outcomes of increased online bookings, higher website traffic, improved customer satisfaction, reduced wait times, and elevated revenue levels collectively highlight the project's comprehensive success in achieving its intended goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Coblit Sp. z o.o.'s project management approach was highly effective, characterized by excellent communication and a strong emphasis on meeting deadlines. Central to their approach was the assignment of a dedicated project manager who served as the single point of contact throughout the project. This streamlined communication significantly, as it allowed for clear, consistent, and efficient exchanges between Mimosa Restaurant and Coblit's team. The project manager from Coblit demonstrated exceptional organizational skills, ensuring that all project deliverables were clearly outlined and understood by both parties from the outset. 
Their proactive communication style was evident in regular updates and meetings, which were scheduled to discuss progress, address any concerns, and adjust plans as necessary to meet the evolving needs of the project. One of the standout aspects of their project management was their responsiveness to our needs. The project manager was always accessible and willing to listen to feedback, making adjustments to the project scope and deliverables as needed. This flexibility was crucial in ensuring that the final outcomes aligned closely with Mimosa Restaurant’s objectives and expectations. Coblit's ability to deliver items on time was another testament to their effective project management. Despite the complexity of integrating the new online reservation system with the existing POS system and the challenges of designing a user-friendly, mobile-optimized website, Coblit met all project milestones and deadlines. 
This punctuality was largely due to the project manager's diligent planning and coordination, which ensured that all team members were aligned and focused on meeting the project's goals. In summary, Coblit's project management was marked by a highly communicative and organized approach, with a dedicated project manager who played a key role in ensuring the project's success. Their responsiveness to our needs, combined with their ability to deliver on time, resulted in a highly satisfactory collaboration and contributed significantly to achieving the project's objectives.

What was your primary form of communication with Coblit Sp. z o.o.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most impressively about Coblit Sp. z o.o. was their exceptional ability to blend technical expertise with personalized customer service. This unique combination not only facilitated the technical aspects of the project but also ensured that the solutions provided were perfectly tailored to the specific needs and goals of Mimosa Restaurant. The personalized approach taken by Coblit, particularly through the provision of a dedicated project manager, made a significant difference. This approach fostered a sense of partnership and trust, ensuring that communication was always open and effective. The project manager's role as a single point of contact simplified interactions, making the process smoother and more efficient than what is typically expected in such comprehensive projects. 
Moreover, Coblit's technical prowess was evident in their ability to seamlessly integrate the online reservation system with the existing POS system, a task that requires a deep understanding of both software development and the operational intricacies of the restaurant business. Their solution was not just about implementing new technology but optimizing the entire customer experience and operational efficiency, showcasing their holistic understanding of how technology can serve business needs. Coblit's responsiveness and flexibility in adapting to changes and feedback throughout the project also set them apart. They demonstrated a genuine commitment to delivering a product that not only met but exceeded Mimosa Restaurant's expectations. 
This adaptability, combined with their technical and communicative excellence, underscored their unique position as a provider of tailor-made solutions in the crowded field of web development and system integration. In essence, Coblit Sp. z o.o.'s blend of high-level technical skills, personalized customer service, and a genuinely collaborative approach to project management was what made them stand out as a unique and impressive partner for Mimosa Restaurant.

Are there any areas for improvement or something Coblit Sp. z o.o. could have done differently?

The project executed by Coblit Sp. z o.o. for Mimosa Restaurant was exemplary in every respect, showcasing their unmatched expertise and commitment to delivering high-quality solutions. Upon reflection, it's evident that Coblit's approach—from their comprehensive project management to the technical execution and customer service—left no areas in need of improvement. Their ability to meet the project's objectives while exceeding expectations speaks to their unparalleled professionalism and dedication. Coblit's success in this project underscores their position as a top-tier service provider, demonstrating that they have finely honed their processes and offerings to a level where improvement seems unnecessary. Their work not only satisfied the immediate needs of Mimosa Restaurant but also set a high standard for what excellence in service and technical prowess looks like.

BACKGROUND

Please describe your company and your position there.

Founder & Managing Partner of GET2WORK. We providee business development services to companies, organizations and professionals in healthcare and life sciences. We integrate content, services and insights to design and implement customized innovative business solutions in the areas of capability building, digital impact and business performance, offering added value to all healthcare stakeholders. With over 70 firms having used our services, we are pioneers in enhancing life sciences corporations in Greece to effectively face today's' healthcare challenges.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Coblit Sp. z o.o.?

We hired Coblit to localize (for the Greek market) a computer software (web system & desktop application) already operational in Poland for individual drug labeling and pharmacies / patients instructions.

What were your goals for this project?

1. Setup a Greek pharmacies registration web environment. 2. Internationalize the software environment for service administration and data management 3. Customize the clients' desktop application

SOLUTION

How did you select this vendor?

Coblit was the preferred and recommended vendor by the Polish software licencor.

Describe the project and the services they provided in detail.

Coblit developed a mechanism to translate the system (both web and desktop) enabling easy upload and/or modifications of new languages. We worked together (over shared Json files) to translate polish text into Greek and/or English. Coblit also adjusted and replaced in the system all visuals including Polish text (bitmaps and graphics) with the ones provided by our graphic designer. Final stage was to customize or enhance the system with market specific requirements: license agreement, local ISVs, installation files, applications settings, pharmacy company details etc.

What was the team composition?

1 Project Manager, 1 Business Requirements Analyst, 1 System Administrator 1 Developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The system is the key infrastructure for the business development of our innovative pharmaceutical care new service to the Greek market.

How was project management arranged and how effective was it?

During the kick-off meeting we have agreed project plan, key milestones and rules of engagement. After each project block we had a teleconference during which we were discussing progress, occurred incidents and issues. Main point of contact for us was the project manager, with whom we had periodical contact via Skype, email or phone.

What did you find most impressive about this company?

Considering the "uncharted waters" of the project, in the sense that original software was not developed by Coblit, the company showed commitment and flexibility in all unexpected situations. Cobit's project management was available at most times for QA, testing and issues resolution Remote communication proved to work well for Coblit.

Are there any areas for improvement?

No suggestions

BACKGROUND

Please describe your company and your position there.

I am the owner of the Glinno application. The tool is used to manage employees knowledge to implement innovations in Your company. www.glinno.pl

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Coblit Sp. z o.o.?

I hired Coblit to create a system to manage problems and improvements within the organization. Users can access this tool through web browser both on PC and mobile devices.

What were your goals for this project?

The aim of the project was to create a flexible tool that can be implemented in any organization in any industry.

SOLUTION

How did you select this vendor?

I met Piotr at the university, he was characterized by diligence and creativity. We met many years later and when I told him about my vision he helped me implement my idea. This is how Glinno was created.

Describe the project and the services they provided in detail.

At the beginning of the project Coblit presented the schedule with suggested milestones. Once we agreed the scope and timelines, Coblit began the analysis stage. They have prepared the prototype of the solution, which was very intuitive for the end use. After few corrections / improvements, mock-ups have been accepted by me and Coblit started to prepare graphic layout for the system. Accordingly, to the schedule, I was receiving further modules of the system. Once the solution has been finished, Coblit conducted testing stage which has been followed by Glinno team testing. Once everything has been checked and working as planned, application has been transferred for Glinno environment, so I was able to start commercialization of the tool.

What was the team composition?

From Coblit site I have been in contact with project manager and business analytic. Furthermore, they had testing and development team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Together with Coblit I was able to create a tool which I had in my mind for a while and now is helping organizations to manage their employees’ ideas and suggestions for improvements. Thanks to Coblit experience and professionalism I was able to create a tool which can be beneficial for companies and other organizations.

How was project management arranged and how effective was it?

Coblit was very flexible and as I’m also having other professional commitments, they were adjusting to my busy schedule. We were speaking via phone or via Skype conference. In case of any questions/ queries, I had one, main point of contact, who was always available for me.

What did you find most impressive about this company?

Thanks to their hard work and flexibility, we have been able to finish project successfully. Their creativity was valuable and polished up my idea.

Are there any areas for improvement?

Nothing, keep up the good work you are doing.

BACKGROUND

Please describe your company and your position there.

I’m a CEO at a company that serves customers innovative solutions in the Cannabis products sector. Our goal is to promote Cannabis products and educate society in this subject.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Coblit Sp. z o.o.?

We have hired Coblit to create a platform for managing Cannahelp cards and a panel enabling appropriate services (e.g. Police) to verify the legality of possession of a cannabis products by a given person.

What were your goals for this project?

The aim of the project is to register and distribute cards for users. Furthermore, to create a tool in which e.g. Police can verify if the person is eligible to use and possess cannabis products.

SOLUTION

How did you select this vendor?

Our business partner with whom we have been working for several years recommended us Coblit as a reliable provider of dedicated software for companies. We reiterate our opinion on Coblit.

Describe the project and the services they provided in detail.

The whole project has been divided into main phases. The first phase - project analysis, the Coblit analyst gathered all our requirements and needs during a series of teleconferences. In addition, the Coblit team suggested many creative solutions to improve the process in the future system.

The collected requirements were transferred into a prototype, which was presented in the form of mock-ups. The mock-ups showed us exactly what we will receive and can expect after the implementation of the project. Then Coblit presented us with the graphic layout of the solution, which suited our tastes.

Once completed the analysis phase and accepted the shape of the future solution, they started the programming phase. After internal tests of the created solution, Coblit at the meeting presented us the future system and trained future system users. Even though application is already created, we can still count on Coblit support.

Application created by Coblit is addressed into 3 groups of users:

Patients – they have access to see the history of their prescriptions, allowed quantity of medical marijuana and possibility to activate Cannahelp card Medical institutions – ability to add new patients’ cards and prescriptions

Verifiers (e.g. Police) – ability to verify if the given person is allowed to possess and allowed quantity of medical marijuana

Admins – system management (users, cards and medical institutions management etc.) Coblit prepared analysis, graphic layout and development of the project.

What was the team composition?

During the whole project, we had one point of contact – Coblit’s project manager by who we passed all suggestions and issues.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The implemented solution has opened a new market for us and allowed us to implement a unique product in Poland.

How was project management arranged and how effective was it?

Coblit knew exactly how to carry out such project, so we trusted them in 100%. After established significant milestones, we met at Skype and Coblit presented a created part of work. We had excellent communication in the project and were informed about the progress of work on a regular basis via Skype and email.

What did you find most impressive about this company?

In my opinion, Coblit has a wide experience in conducting IT projects, therefore, everything went smoothly and as planned. Moreover, their team is very creative. Many of their ideas have been implemented into the project, thanks to which the system has gained more value, which will definitely bring positive results in the future.

Are there any areas for improvement?

Nothing.

BACKGROUND

Please describe your company and your position there.

I’m a CEO at Piktorex, who is the leader in creating innovative solutions in pharmaceutical industry. Our goal is to help patients and pharmacies in their daily life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Coblit Sp. z o.o.?

Our core product is OpfarmSoftNova and corelated Lekolepki – pictographic support for patients and pharmacists regarding medicines dosage and other important information. Before we had an mobile application, we were using only physical stickers printed from our desktop system which were placed on medicines by pharmacist in pharmacy. Coblit suggested us the solution for iOS and Android mobile devices to replace physical stickers. We decided that it’s very innovative and we would like to create it.

What were your goals for this project?

The main goal was to transfer physical product (stickers) to digital version. Furthermore, we could educate patients regarding various illnesses and possibilities of curing it. Having an application at Google Play and AppStore will lead to increased number of users of our products.

SOLUTION

How did you select this vendor?

We have been collaborating with Coblit since couple years while creating our pharmaceutical software. Each meeting is bringing us new ideas and opportunities for development. Their creativity and experience allow us increase scope of our businesses and transfer a lot of our solutions to digital version and Internet, as it happened with application for patients and pharmacists.

Describe the project and the services they provided in detail.

First phase of the project contained various meetings during which Coblit’s business analyst and project manager collected our needs and requirements. Based on that information Coblit’s team created and presented us prototype of the future solution containing proposed processes and graphic layout. After sharing our feedback and suggesting some small changes, Coblit started programming phase. Dedicated project manager was keeping us informed about the progress and within agreed timeframes we were receiving finished modules. Furthermore, Coblit was participating in our internal meetings which allowed to shorten decision making process. Once the application has been created and accepted, selected employees from Piktorex have been trained how to mange it. Furthermore, our application has been implemented to Google Play and App Store

What was the team composition?

We have been in contact with a project manager from Coblit’s side who was dedicated to our project. Thanks to that solution we had only one point of contact and there was no need to be in touch with their developers, analytics and testers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Implemented application allowed us to significantly increase scope of activity on patient area and move our product from phisical to digital version.

How was project management arranged and how effective was it?

At the beginning of the project, we have agreed with Coblit project schedule, milestones and rules of partnership. Once a week we had a meeting during which we were discussing progress, occurred incidents and issues. Furthermore, Coblit’s project manager was participating in our internal meetings and thanks to that any questions or doubts could be resolved on regular basis. Our daily communication was through Skype, phone and email.

What did you find most impressive about this company?

I appreciate their creativity, ingenuity and commitment for each project. Coblit team is always reachable, in case of any problems they do not leave client without help. Additionally, whole process went very smoothly and did not consumed too much of our employees’ time.

Are there any areas for improvement?

All is good

BACKGROUND

Please describe your company and your position there.

I’m a CEO at KADO hostess agency. Created in 2012, KADO is an event agency specializing in permanent, temporary and event reception, the communication strategy and the creation of a pop-up stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Coblit Sp. z o.o.?

Each hostess needs to sign a contract before staring a new order, which is sometimes very problematic as they need to come to our HQ. This caused a lot problems and lost time for each side. We contacted Coblit with a need to solve this issue and create a special tool for us to facilitate our daily work.

What were your goals for this project?

The goal was to facilitate our employees daily work, so they can sign a contract remotely – they do not need to visit HQ everytime while staring new project.

SOLUTION

How did you select this vendor?

I knew Coblit as they are supporting one of our group’ companies. I met with Piotr on lunch in Paris – I have explained him what our problem was and asked for proposed solutions to solve it. His idea to create a mobile application to sign a contact remotely was perfect for our situation therefore we have decided to implement it.

Describe the project in detail.

During first phase Coblit prepared for us detailed mock-ups which showed us how the solution will look like and which processes will contain. We shared our feedback and remarks what should be changed and based on that Coblit also prepared all the graphic design of the new application.

Once approved they have created an application which was also uploaded to Google Play and Apple Store. Additionally, web admin panel has been implemented within the organization. Furthermore, Coblit has prepared manuals explaining how to use the solution and conducted a training for our employees.

What was the team composition?

We had one point of contact – Coblit’s project manager who then worked with their developers, analitics and testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Implementation of this solution has positively impacted on our processes and KADO employees daily work – hostesses do not need to visit HQ everytime when there is a need to sign a new contract. Furthermore, if there is a need to find a particular contract, we can easily locate them as they are stored in one place.

How effective was the workflow between your team and theirs?

They're always reachable if we have an issue or questions. After some significant milestones, we met at KADO's HQ and Coblit presented a demo, which was then implemented. Daily communication we kept via Skype and email.

What did you find most impressive about this company?

They're very creative and open-minded and thanks to their ideas we have managed to create a dedicated tool which facilitated our daily work. Additionally, whole process went very smoothly and did not consumed too much of our employees’ time.

Are there any areas for improvement?

I don’t have any specific recommendations.