Custom Software & API Development for Restaurant
- API Development Custom Software Development Web Development
- $10,000 to $49,999
- Dec. 2023 - Feb. 2024
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The project executed by Coblit Sp. z o.o. for Mimosa Restaurant was exemplary in every respect, showcasing their unmatched expertise and commitment to delivering high-quality solutions."
- Restaurants
- Gdansk, Poland
- 11-50 Employees
- Online Review
- Verified
Coblit Sp. z o.o. developed a website for a restaurant. The team integrated a custom online reservation system with the client's existing POS system. They also provided training for staff on how to manage the website.
Coblit Sp. z o.o. delivered high-quality solutions that met all project objectives while remaining cost-effective. Their team demonstrated a high level of professionalism, dedication, and customer service throughout the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Mimosa Restauracja & Koktajle
Describe what your company does in a single sentence.
Mimosa Restaurant, based in Gdańsk, specializes in offering delightful breakfasts and a unique social dining experience with a variety of small and big plates designed for sharing.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Coblit Sp. z o.o. to accomplish?
- Implement a user-friendly online reservation system to enhance customer convenience and dining experience
- Integrate the reservation system with our POS to ensure real-time synchronization and streamline restaurant operations
- Optimize operational efficiency and dining space utilization to increase revenue and improve customer service
- Create an engaging and informative restaurant website to keep clients informed about menus, events, and special offers, enhancing our online presence
SOLUTION
How did you find Coblit Sp. z o.o.?
Referral
Why did you select Coblit Sp. z o.o. over others?
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from Coblit Sp. z o.o. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work for Coblit Sp. z o.o. was carefully designed to cater to the specific needs of Mimosa Restaurant, focusing on enhancing the customer's online interaction and streamlining restaurant operations. This involved a series of interconnected projects starting with the development of a new restaurant website. The aim was to create an inviting online presence that accurately reflects the restaurant's brand identity, making it visually appealing and easy to navigate for users. The website features essential information such as the menu, the restaurant's story, how to make reservations, contact details, and a blog for the latest news and events, all optimized for mobile devices to ensure a seamless experience on any platform. In addition to the website, a key component of the project was the implementation of a custom online reservation system. This system allows customers to book tables effortlessly, enhancing their dining experience by eliminating wait times.
Integration with Google Calendar was set up to manage these bookings efficiently, providing the staff with real-time updates and ensuring smooth operations. A crucial part of the scope was integrating this reservation system with Mimosa Restaurant's existing Point of Sale (POS) system. This integration allows for real-time updates of table availability and streamlines various aspects of restaurant operations, from managing the flow of customers to processing orders more efficiently. The integration also facilitates the collection of data analytics, offering insights into reservation trends, peak dining times, and customer preferences, which are invaluable for strategic planning and decision-making.
The deliverables of this project included a fully functional, responsive website equipped with a content management system (CMS) for easy updates, a bespoke online booking system integrated with both the website and POS system, and a seamless connection between the reservation system and the POS to ensure efficient management of restaurant operations. Additionally, comprehensive training for the restaurant staff on how to manage the website and reservation system was provided, along with ongoing technical support to address any issues or updates needed in the future. Overall, the project undertaken by Coblit Sp. z o.o. for Mimosa Restaurant was not just about digitizing the reservation process but creating a holistic digital ecosystem that supports business growth, operational efficiency, and an enhanced dining experience.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The collaboration between Mimosa Restaurant and Coblit Sp. z o.o. yielded significant, measurable outcomes that underscored the project's success in enhancing operational efficiency and customer satisfaction. Following the implementation of the online reservation system and the integration of the restaurant's website with its Point of Sale (POS) system, several key improvements were observed. Firstly, there was a noticeable increase in the volume of online reservations, indicating the system's user-friendliness and efficiency, which, in turn, made the restaurant more appealing to a tech-savvy clientele. This uptick in online bookings directly contributed to higher overall customer satisfaction levels, as patrons appreciated the ease with which they could secure a table, thereby enhancing their dining experience. The revamped website, optimized for both SEO and mobile use, attracted more visitors.
This spike in website traffic not only broadened the restaurant's online visibility but also played a crucial role in attracting new customers. Enhanced SEO strategies led to improved search engine rankings, which facilitated this increase in visibility and traffic. Operational efficiency saw remarkable improvements as well. The integration of the reservation system with the POS enabled real-time table management, significantly reducing customer wait times. This efficient management of reservations and table turnover not only streamlined the customer flow but also maximized the utilization of dining space. Moreover, these operational improvements had a direct positive impact on the restaurant's revenue.
The increase in online reservations, coupled with better table management and the strategic insights gained from data analytics, allowed for more informed decisions regarding menu offerings and promotional activities, thereby boosting sales. In summary, the project led to enhanced customer service, operational improvements, and increased revenue, demonstrating the effectiveness of Coblit Sp. z o.o.'s solutions. The measurable outcomes of increased online bookings, higher website traffic, improved customer satisfaction, reduced wait times, and elevated revenue levels collectively highlight the project's comprehensive success in achieving its intended goals.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Coblit Sp. z o.o.'s project management approach was highly effective, characterized by excellent communication and a strong emphasis on meeting deadlines. Central to their approach was the assignment of a dedicated project manager who served as the single point of contact throughout the project. This streamlined communication significantly, as it allowed for clear, consistent, and efficient exchanges between Mimosa Restaurant and Coblit's team. The project manager from Coblit demonstrated exceptional organizational skills, ensuring that all project deliverables were clearly outlined and understood by both parties from the outset.
Their proactive communication style was evident in regular updates and meetings, which were scheduled to discuss progress, address any concerns, and adjust plans as necessary to meet the evolving needs of the project. One of the standout aspects of their project management was their responsiveness to our needs. The project manager was always accessible and willing to listen to feedback, making adjustments to the project scope and deliverables as needed. This flexibility was crucial in ensuring that the final outcomes aligned closely with Mimosa Restaurant’s objectives and expectations. Coblit's ability to deliver items on time was another testament to their effective project management. Despite the complexity of integrating the new online reservation system with the existing POS system and the challenges of designing a user-friendly, mobile-optimized website, Coblit met all project milestones and deadlines.
This punctuality was largely due to the project manager's diligent planning and coordination, which ensured that all team members were aligned and focused on meeting the project's goals. In summary, Coblit's project management was marked by a highly communicative and organized approach, with a dedicated project manager who played a key role in ensuring the project's success. Their responsiveness to our needs, combined with their ability to deliver on time, resulted in a highly satisfactory collaboration and contributed significantly to achieving the project's objectives.
What was your primary form of communication with Coblit Sp. z o.o.?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most impressively about Coblit Sp. z o.o. was their exceptional ability to blend technical expertise with personalized customer service. This unique combination not only facilitated the technical aspects of the project but also ensured that the solutions provided were perfectly tailored to the specific needs and goals of Mimosa Restaurant. The personalized approach taken by Coblit, particularly through the provision of a dedicated project manager, made a significant difference. This approach fostered a sense of partnership and trust, ensuring that communication was always open and effective. The project manager's role as a single point of contact simplified interactions, making the process smoother and more efficient than what is typically expected in such comprehensive projects.
Moreover, Coblit's technical prowess was evident in their ability to seamlessly integrate the online reservation system with the existing POS system, a task that requires a deep understanding of both software development and the operational intricacies of the restaurant business. Their solution was not just about implementing new technology but optimizing the entire customer experience and operational efficiency, showcasing their holistic understanding of how technology can serve business needs. Coblit's responsiveness and flexibility in adapting to changes and feedback throughout the project also set them apart. They demonstrated a genuine commitment to delivering a product that not only met but exceeded Mimosa Restaurant's expectations.
This adaptability, combined with their technical and communicative excellence, underscored their unique position as a provider of tailor-made solutions in the crowded field of web development and system integration. In essence, Coblit Sp. z o.o.'s blend of high-level technical skills, personalized customer service, and a genuinely collaborative approach to project management was what made them stand out as a unique and impressive partner for Mimosa Restaurant.
Are there any areas for improvement or something Coblit Sp. z o.o. could have done differently?
The project executed by Coblit Sp. z o.o. for Mimosa Restaurant was exemplary in every respect, showcasing their unmatched expertise and commitment to delivering high-quality solutions. Upon reflection, it's evident that Coblit's approach—from their comprehensive project management to the technical execution and customer service—left no areas in need of improvement. Their ability to meet the project's objectives while exceeding expectations speaks to their unparalleled professionalism and dedication. Coblit's success in this project underscores their position as a top-tier service provider, demonstrating that they have finely honed their processes and offerings to a level where improvement seems unnecessary. Their work not only satisfied the immediate needs of Mimosa Restaurant but also set a high standard for what excellence in service and technical prowess looks like.
RATINGS
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Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS