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We Build Teams That Build Your Software

4.8
11 reviews

COAX is a software development company with extensive experience in building custom software. We design, develop and deploy impactful tech products with a flexible approach and a skilled, dedicated team. Since 2010, we create efficient solutions for customers from niche startups to large enterprises. No matter how complex your project is, we can deliver affordable solutions on time. COAX can handle your entire software development cycle and deliver the best customer experience.

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2010
Show all +
Chicago, IL
headquarters
  • Milwaukee Ave
    Chicago, IL 60090
    United States
    773-644-8871
other locations

Reviews

4.8
11 reviews
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UI Dev and Design for Credit Management Service

"Their professionalism and level of investment in the project were outstanding." 

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Feb. 2019
Project summary: 

COAX Software designed and developed a UI for a credit management application.

The Reviewer
 
1-10 Employees
 
USA
Ryan Browning
Founder, KeyMan Intelligence
 
Verified
The Review
Feedback summary: 

The application has become a fully fledged product thanks to the UI’s features. Communicative and goal-oriented, COAX Software’s final delivery accurately reflected initial specifications. Their deep level of engagement and prompt responses drove rapid progress and earned them future work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder of KeyMan Intelligence. We provide data sets and applications for credit asset managers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COAX Software?

We needed to create a UI to replace credit analysts’ spreadsheets.

What were your goals for this project?

We needed a flexible, customizable interface that was similar to excel and other table programs.

SOLUTION

How did you select this vendor?

We reviewed their previous projects.

Describe the project and the services they provided in detail.

They designed and developed the UI’s frontend.

What was the team composition?

We worked with a senior and junior project manager, a design specialist, and two UI developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new UI has taken our product to the next level, transforming it from a data feed into a packaged application.

How was project management arranged and how effective was it?

They were excellent in this regard. Communication was consistent and timely, and if anyone was responsible for delays, it was us. Their responses came quickly.

What did you find most impressive about this company?

Their professionalism and level of investment in the project were outstanding. They remained cognizant of our desired outcome throughout.

Are there any areas for improvement?

We’d be better off if they had pushed their recommendations more aggressively. I believe this will occur in the future as we increase our relationship with them.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design Partnership for Data Firm

"Their response time stands out."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2015 - Ongoing
Project summary: 

COAX Software designed a website and did UI/UX design as part of a partnership spanning multiple projects. Other deliverables included videos and sales collateral.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Anthony Tassone
Founder, Green Key Technologies
 
Verified
The Review
Feedback summary: 

The team's design mockups have generated customer feedback which has helped the client iterate their products and develop new features. Expect design resources who integrate fully into the internal project team. COAX Software delivers quickly and is an accommodating partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the founder and CEO of a software company that structures unstructured data on Wall Street.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COAX Software?

We needed a design partner for such projects as our website, UI, sales collateral, videos, business cards, and newsletters.

What were your goals for this project?

We wanted our website to be clear and consistent with our product strategy and to convey a clean visual design.

SOLUTION

How did you select this vendor?

I interviewed Serge (CEO, COAX Software) and found him to be very creative, intelligent and professional. His proposal was fairly priced and very detailed.

Describe the project in detail.

We hold regular weekly meetings to discuss design projects and to review the previous week's designs. They provide wireframes and other mockups so we can iterate in real time.

What was the team composition?

Our CTO, myself, and our product manager usually communicate directly with Serge over Zoom video conferences.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their designs have allowed us to test new ideas with customers, usually based on COAX Software's mockups. These designs allow us to rapidly iterate and build new features and products.

How effective was the workflow between your team and theirs?

Serge is awesome. He works very hard with a lot of customers, but I have never felt he wasn't available to me. He goes out of his way to accommodate our schedule. He is a great communicator and he's well-liked within our company. In addition to our video conferences, we've given Serge a company email and added him to our Slack channels.

What did you find most impressive about this company?

Their response time stands out, as I usually have my designs back within three days.

Are there any areas for improvement?

No, we're very satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Home Care Support Platform

"They’ve been investigating and building on existing code with great quality." 

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Ongoing
Project summary: 

As an ongoing development partner, COAX Software creates and integrates new features into an existing platform, which is supported by AWS. They also provide design services, focusing on frontend projects.

The Reviewer
 
1-10 Employees
 
Dublin, Ireland
Andrew Macfarlane
Founder & CEO, CareZapp
 
Verified
The Review
Feedback summary: 

Although it’s too early for statistics, customers have reacted positively to what has been completed to date. COAX was willing to modify their work style, adopting two-week segments, with smaller, corresponding scopes. They pick up on existing code and platforms quickly and provide documentation.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the Founder and CEO of CareZapp. We work on software platform technologies related to supporting people who need at-home care. We connect people to services and provide insights into smart technologies that enable more affordable and positive outcomes for at-home support and care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COAX Software?

It was a case of re-establishing a development team. We lost a number of our developers at a point in time, and we were looking for an opportunity to rebuild a team. Instead of building it in-house, we decided to outsource major elements of it so that we could develop from a different point of view.

SOLUTION

What was the scope of their involvement?

Initially, they did a code review for us and gave us some feedback on that. They also looked at our development operations, which is based on AWS, and gave us a review of that as well. From there, we were able to establish a number of things that we wanted to work on and rebuild. We had an existing platform in place, but we were moving towards an updated version with newer developments, so we got them to work on specific things there. We were dipping our toes in so that we could understand the relationship and build good, strong communications between their team and ours.

They're responsible for all of our new digital features. The product management still happens on our side, as does a lot of the feature and story scoping, but then we pass those on to COAX to develop into new features and functionalities. They also provide design work for us, particularly frontend design.

What is the team composition?

It varies from one to three people depending on what elements we’re working on – if it’s design or development heavy.

How did you come to work with COAX Software?

We did a trial with a number of different companies, specifically with people who had skill sets around Ruby, and for whom it was there primary skill set. We were also looking for companies of a certain size that were willing to be flexible with us, in terms of budgetary and the fact that it wasn't a fully scoped project – we develop on a monthly basis. I made the decision to go with COAX purely on the basis of their eagerness and willingness to work with us, using our style.

How much have you invested with them?

We’ve spent about $50,000 so far, but that will definitely increase.

What is the status of this engagement?

We’ve been working with them since December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A lot of what we’re doing is in the pre-production stage, but customers have been happy in their feedback about our new features and functions. If our customers are happy, then we’re happy. Our projects have been relatively thin slices, but we’ve been able to deliver them on time and within scope. The quality of their code has been very good and we haven't had any particular issues.

How did COAX Software perform from a project management standpoint?

We typically work with two-week cycles and monthly budgets. Any problems or questions that arise come directly from their project manager, through our Slack channel. We also have regular video conference meetings to discuss schedules, what’s been put in place, and where we stand on that. I’m well informed and I’m not second guessing what’s happening.

It took some work to understand both side’s motivations and the best way for us to communicate, because of the language barrier. But that was addressed with our project manager who speaks great English. 

What did you find most impressive about them?

Flexibility was important to us, especially flexibility in being able to work with our budget, and delivering new features and functionalities on a two-week basis. They've also remained flexible with personnel - we always have at least one member of the team fully assigned, but then we can build on that as required.

They’ve had to work in a difficult environment – with other people’s code on an existing platform – but they’re doing quite well. They’ve been investigating and building on existing code with great quality.

Are there any areas they could improve?

When you're dealing with some of the developers directly, language can become a specific barrier, but that’s been mitigated by the project manager. It hasn’t been a big issue for us. We've been able to share documentation well and we've been able to share processes well, so there’s nothing huge that stands out.

Any advice for potential customers?

Communication is one of the biggest things here, in terms of it working in both directions, but, also, being able to build from there. We found that starting small and building from there to be a huge advantage.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Front & Backend Dev for Machine Learning Platform

“They are extremely responsive, responsible and provide consistently high quality code.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
Project summary: 

COAX Software uses ReactPHP and Ruby SQL to develop the front- and backend (respectively) of a machine-learning platform.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Bohdan Zabawskyj
CTO, Fortay.ai
 
Verified
The Review
Feedback summary: 

COAX’s platform has doubled user growth every year. Delivery of high quality code complements their quick response times.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a co-founder and the CTO of Fortay, which provides a data-driven, machine-learning platform that enables an organization to use values, beliefs, and workplace attributes to determine a unique “culture fingerprint” that can then be used to assess the cultural fit of potential candidates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COAX Software?

We have hired COAX to provide primary development and testing services for our aforementioned platform.

What were your goals for this project?

Our goal is to expand the platform’s capabilities—consistent with market requirements and our roadmap—while enabling systems of revenue creation.

SOLUTION

How did you select this vendor?

Initially found through a reference, we undertook calls with several of COAX’s previous customers and conducted a trial sprint with their team. Our satisfaction with their results led to the development of an ongoing contract.

Can you go into detail about the services they provided and the scope of the project?

COAX uses ReactPHP to develop the frontend and Ruby SQL for the backend and updates me regularly on their progress.

What was the team composition?

Although team composition has varied over time, there has alway been one lead developer and one QA tester who have been augmented by 1-3 developers (depending on the scope of the work for that given sprint).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have been growing Fortay at 100% year after year based upon the platform’s success.

How was project management arranged and how effective was it?

Right now, I provide the sprint project management activity for Fortay. I coordinate with COAX whenever additional development bandwidth is required.

What did you find most impressive about this company?

They are extremely responsive, responsible and provide consistently high quality code.

Are there any areas where they can improve?

I would suggest additional support—beyond regular office hours—in the event of an operational issue.

5.0
Overall Score Great overall company!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are very responsive to late breaking requests and new priorities.
  • 5.0 Cost
    Value / within estimates
    They are extremely cost effective relative to local resources here in Canada.
  • 5.0 Quality
    Service & deliverables
    The quality of work is consistently high.
  • 5.0 NPS
    Willing to refer
    I have already referred COAX several times.

Development for an Accounting Application

“We've been able to release a ton of great new functionalities on our app thanks to COAX's efforts.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

COAX provides frontend and backend development support for a web and mobile app within the React Native framework. They build out custom financial services features and provide QA testing.

The Reviewer
 
Twickenham, United Kingdom
Dave Legion
Owner/CEO, TAXO'D
 
Verified
The Review
Feedback summary: 

COAX provides top-notch development support in impressively quick timeframes. They continue to make the app's backend more robust and incorporate custom features to meet the needs of potential customers. Professional, responsive, and proactive, they're easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and founder of TAXO'D, an accounting solution that helps freelancers and self-employed people record income, expenses, and tax information in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COAX Software?

I had been working with two other developers for a few years, but started looking for a new vendor that could speed up processes and had experience using React Native.

SOLUTION

What was the scope of their involvement?

Initially, COAX provided additional development support to help expand our mobile and web application in the React Native framework. More recently, I've been transitioning all of our development work over to their team.

They've built in features such as payment integration, Stripe, and other types of banking services into the system. They also test the functionality of each feature, breaking the app in order to fix any issues that come up.

What is the team composition?

I mostly work with Ivan (Chief Technology Officer and Co-founder, COAX Software), as well as Taras (Frontend Developer, COAX Software) who oversees the development.

How did you come to work with COAX Software?

I had heard a lot of good things about COAX before I reached out to them. Initially, I gave them a small project to work on to see how their team would respond, and they blew it out of the water. I was very impressed with how quickly they were able to get things done with a high-level of quality. Because the relationship continues to go so well, I've since decided to expand their responsibilities and bring on more team members from COAX.

How much have you invested with them?

We've invested around $30,000 thus far, but we'll be spending a lot more as we transition all of our development work over to their team.

What is the status of this engagement?

We've been working with them since around August 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been able to release a ton of great new functionalities on our app thanks to COAX's efforts. They've helped significantly improve a lot of our backend code over the last couple years. Once we release our fully paid service in the upcoming months, we expect to see some great feedback and results.

How did COAX Software perform from a project management standpoint?

I had been doing the project management initially, but I recently brought on a project manager from COAX's team that has made a huge difference. It's been a breath of fresh air to let go of some of that stress, so I can focus on more important things on my end. Their team continues to be very responsive and accessible through every channel of communication, including Slack.

What did you find most impressive about them?

Communication is key. COAX's team is patient in explaining everything to us and answering questions as they come up. Our relationship is a constant conversation—I'm never in the dark wondering what happened or where we stand on a project. They also turn around high-quality work very quickly.

Do you have any advice for potential customers?

My advice for working with any vendor is to do your due diligence when considering a development team to work with. Based on my own research, COAX has been a highly competent, proactive company to work with and I plan on expanding my relationship with them in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Redesign for Enterprise Consulting & Legal Tech Firm

“Their responsiveness and attention to detail are outstanding.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

COAX Software is updating and enhancing the frontend and backend of a legal technology platform that incorporates AI and machine learning.

The Reviewer
 
11-50 Employees
 
Detroit, Michigan
Eric Detterman
VP and Global Head of Products and Solution Engineering, LexPredict
 
Verified
The Review
Feedback summary: 

COAX Software is easy to work with, communicative, and organized, qualities that have led to multiple projects.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I lead the product, technical development, and solution engineering team of a legal technology company. We provide traditional consulting services as well as products that make use of AI, machine learning, and natural language processing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COAX Software?

We hired COAX to help with a complete UI/UX redesign of our core product offering.

What were your goals for this project?

Our goal is to improve the end-user experience of our software application. We also want to make advanced AI and machine learning accessible to nontechnical users.

SOLUTION

How did you select this vendor?

Our team leads had worked with the COAX team before and were very pleased with the experience. We were eager to work with them again.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Due to confidentiality reasons, we cannot disclose this information.

How effective was the workflow between your team and theirs?

The development process is seamless.

What did you find most impressive about this company?

Their responsiveness and attention to detail are outstanding. They’re an all-around great team.

Are there any areas for improvement?

I cannot think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Testing Automation Platform

"They’ve been pretty good at meeting/exceeding our expectations."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

COAX Software provides frontend development and graphic design for cross-platform automation solutions, expanding from POCs to complete management of all UI/UX efforts using diverse technologies. 

The Reviewer
 
11-50 Employees
 
San Francisco, California
Founder, Testing Automation Software
 
Verified
The Review
Feedback summary: 

COAX provides responsive communication, scalable support, consistently availability, and attractive deliverables continue to boost efficiency. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a test automation solutions company. We build cross-platform automation solutions for mobile, API, and data testing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COAX Software?

Our core solution was built by our offshore development team in India, and we were looking to complement the India team with frontend development services from COAX. Our offshore team is really good with backend development, but we were lacking skills in frontend development, design, and JavaScript. We did a few proof of concepts (POCs) with COAX. They ended up doing a great job, and they’ve managed all of our UI work ever since. 

SOLUTION

What was the scope of their involvement?

COAX did our UI/UX design, which was pure graphic design with PSD output. Once we approved the designs, they convert that to HTML and CSS and use jQuery and other JavaScript tools. They’re proficient in both design and frontend development technologies and they did a fair amount of frontend development in various JavaScript libraries like jQuery. 

How did you come to work with COAX Software?

We first found COAX on Upwork. We hired them based on their reference work and user feedback on Upwork. We actually formed the initially POCs after 5 or 6 vendors. COAX ended up being the best choice from our shortlist.

How much have you invested with them?

We’ve spent approx. $50,000 with COAX. 

What is the status of this engagement?

We’ve been working with COAX for over 2 years.  We started in early 2015 and continue to actively work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

COAX work was part of several inputs into our product and solution. We iterate our solution every month, and a lot of that is driven by customer feedback and requirements. Since we started working with COAX, we’ve grown our offline business by about 2.5 times, and a lot of that has been driven by new functionality that we’ve added to the product. Every time there’s a new feature, COAX handles the UI. They’ve been pretty good at meeting our expectations and deadlines.

How did COAX Software perform from a project management standpoint?

COAX is quite responsive. Depending on the volume of work we have, we do daily standups, and they are accessible for those. We were always close to their estimates.

What did you find most impressive about them?

I think COAX’s most impressive quality is their ability to adjust to our needs. That’s important because we don’t give them a consistent stream of business. For some months, it’s close to nothing, and during other months the hours add up quickly. They’ve been able to scale up and down for us as needed.

Are there any areas they could improve?

Not really since COAX continues to meet/exceed our expectations.

What tips or recommendations could you share that might increase the likelihood of success with COAX Software?

The customer needs to drive the schedule. Get COAX to buy into your schedule, both from the timeline standpoint and the cost standpoint. This doesn’t apply only to COAX; it’s more universal. 

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    In terms of availability, they’re great. 
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Their work is good quality and arrives on time. (I almost never give 5 out of 5 for anything.)
  • 4.5 NPS
    Willing to refer
    As long as it doesn't impact our business, I’d be happy to recommend them.

Marketing Site Front-end for SaaS Company

“Their delivery is great once we outline the goal.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 - Ongoing
Project summary: 

COAX Software developed the code for the frontend of a website using HTML5, provided graphic interface for Android and iOS apps, and currently generates marketing materials.

The Reviewer
 
1-10 Employees
 
Switzerland
Founder, Privacy SaaS
 
Verified
The Review
Feedback summary: 

COEX delivers valuable design work despite project management and quality assurance issues.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a global data protection and communications company in Switzerland. We have iOS and Android apps along with three web based ones. Two of the apps, called Digital Safe and Private Talk, store and encrypt chats, voice, video systems, emails, and file transfers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COEX?

We needed a website design for one of our services.

SOLUTION

What was the scope of their involvement?

At first, COEX designed marketing brochures, and then moved on to developing code and HTML5 for the frontend of our marketing site. They provided graphic interface to our developers for both the iOS and Android apps using design guidelines provided by us. Our team developed the code for the backend of the site. They also collaborate with us to do all of our marketing collateral, including PDFs for B2B clients. Their taste and grasp in design are good.

How did you come to work with COAX Software?

I found them on Upwork, and they had good ratings.

What is the status of this engagement?

We started working together two years ago, and the relationship is ongoing. We’ll probably hire them for another website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

COEX was interested in coding and designing projects at first. Attention decreased somewhat during their rapid growth period, but it is now improving. If you can collaborate with COEX on the design, they are very good. I have limited knowledge of their independent design work because we stayed heavily engaged throughout the project.

How did COAX Software perform from a project management standpoint?

They’re not stellar in project management, and there have been instances where we’ve repeatedly asked for the same thing, but they are getting better. Tightening up the workflow and utilizing project management tools would help with this. So far, we’ve communicated by email.

What did you find most impressive about them?

The graphical interface of the apps are well done, but I would recommend design guidance. Their delivery is great once we outline the goal. 

Are there any areas COAX Software could improve?

Their project management needs improvement. At times, there is a missing link after I inform the CEO that the work he has sent me isn’t what we wanted. They do fix it, but they need to ensure they are delivering the project as it was asked for. Their company has rapidly expanded from just a few people to 30, so quality assurance, as well as better organizational skills, would help a lot.

The website we gave them was very simple. I’m using them for website coding in the future, so I’m hoping they do okay.

If you need resources outside of your own, COEX is very good overall. Although I’ve never given them 100% of a project to execute, they do well with what is expected of them.

5.0
Overall Score I like the CEO.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The CEO went on vacation at one point and the timeline suffered because his team sent a poorly formatted PowerPoint. There was no quality control, and this caused the scheduling to be sporadic sometimes.
  • 5.0 Cost
    Value / within estimates
    They are a fair value. We are happy with the project, and will continue working with them as long as their delivery and prices don’t change.
  • 5.0 Quality
    Service & deliverables
    They do a good job once you confirm details. They just need some organizational skills when it comes to their HTML5 and graphic content. I’m not familiar with their app development.
  • 5.0 NPS
    Willing to refer
    I would recommend them. The only problem occured during their growth because it caused them to be unorganized.

Development of Social Media Analytics Platform

"[B]eing in Ukraine, COAX understood that people can be nervous to work with them, and were quick to put me at ease."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2015 - Sept. 2016
Project summary: 

COAX helped create an Instagram insights and scheduling tool, working with an Instagram API to deliver the infrastructure. They helped develop D3.js graphing functions for iOS, Android, and web apps.

The Reviewer
 
1-10 Employees
 
Cardiff, United Kingdom
Elliot Thomas
Founder, Skippr
 
Verified
The Review
Feedback summary: 

The platform was steadily used and generating revenue up until Instagram launched a tool of their own. COAX communicated well and was accountable for their tangible, weekly deliverables. They were dedicated to project goals and timelines, and made collaboration easy despite working remotely.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Skippr is an analytics platform started 2 ½-3 years ago. I am the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COAX Software?

I personally have multiple Instagram accounts, some of them with north of 1 million followers. I wanted to understand my user audience, and schedule my posts. This was a time before Buffer was introduced to the platform, and I needed the right tools for my own accounts. Once I realized the potential for it, I started a business.

I live in a remote area with a massive shortage of developers, so I was looking to build a full team, with the ability to expand quickly when I needed it. I needed partners who understood the technology aspects.

SOLUTION

What was the scope of their involvement?

COAX acted as a technical partner, helping me deliver the graphing functionalities I wanted in the form of native iOS, Android, and web applications. They worked with the Instagram API, and delivered the whole infrastructure I needed.

How did you come to work with COAX Software?

I chose them based on the feedback they’d received on Upwork. I had posted a job looking for a frontend developer with a certain type of graphing expertise, namely D3.js graphing. One of the COAX members who applied for the job had the expertise I was looking for, and he had much better feedback than anyone else who applied.

How much have you invested with COAX Software?

The cost of their work has been around £40,000. [$50,000]

What is the status of this engagement?

I started working with COAX Software around July 2015. The project was finished in September 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The platform was closed around 6 months ago, when Instagram launched Instagram for Business. COAX built a solid platform which worked amazingly, but the product didn’t work out for other reasons.

We had around 8,300 users signed up on the platform, and a monthly recurring revenue of around $6,000.

How did COAX Software perform from a project management standpoint?

I enjoyed working with them. COAX saved the project when it was taken over from me. It would’ve died long before, had they not stepped in. We used JIRA for project tracking, and worked in what they called sprints. Every Monday, I would jump on a call with my project manager Ivan, and his whole team, and was told what would be delivered by Friday. Come that day, we would have another call, and look at what had been built. If anything didn’t go according to plan, they would explain why.

What did you find most impressive about COAX Software?

The customer service was good. I think that, being in Ukraine, COAX understood that people can be nervous to work with them, and were quick to put me at ease.

Are there any areas COAX Software could improve?

I am not overly-technical, but, for what I wanted, I was happy with what I received.

5.0
Overall Score Whoever works with COAX will be glad they did so.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I had a contact number for whenever I needed them, and COAX was always there for me.
  • 5.0 Cost
    Value / within estimates
    In terms of value for money, it was great.
  • 5.0 Quality
    Service & deliverables
    I am not technical, but the agreed deadlines were always hit.
  • 5.0 NPS
    Willing to refer
    I would refer them 100%.

Staff Augmentation for Web & App Dev Co

"They influenced our company's development by introducing new ways to work in a very professional and positive way."

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4.5

Quality: 
3.5
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Feb. 2018 - Oct. 2019
Project summary: 

COAX Software partnered with an app and web development company on several projects.

The Reviewer
 
11-50 Employees
 
Stirling, United Kingdom
Scott Hudson
Chief Operating Officer, Vidatec
 
Verified
The Review
Feedback summary: 

COAX Software delivered quality products. Although communication could be improved, their organization made them easy to coordinate with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Vidatec are a professional services organisation offering Web and Mobile application products and services. I'm the Chief Operating Officer within the organisation

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COAX Software?

There is a requirement to supplement our skills at Vidatec with a likeminded organisation that can, not only deliver the skills and experience we offer our customers but also fulfil the values that we stand for.

What were your goals for this project?

Improve peoples experience of life through the use of the technology we deliver.

SOLUTION

How did you select this vendor?

We took a very specific requirement for a product went through various interviews, technical tests and soft skill assessments of Coax and determined they were capable of becoming our partner and become part of our extended team.

Describe the project and the services they provided in detail.

Skills include Design, Project Management, Development and Quality Assurance.

What was the team composition?

We use in excess of ten resources at any time across our customer projects and product development.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Successful delivery of multiple customer projects and delivery of products to market.

How was project management arranged and how effective was it?

Project management is part of the overall process where both organisation provide project management resource to management different aspects of the project and coordinate the overall project together.

What did you find most impressive about this company?

The willingness to learn new ways of working. They influenced our company's development by introducing new ways to work in a very professional and positive way.

Are there any areas for improvement?

Communication across both organisations can provide better and more efficient results. Scheduling resources can be improved.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer