Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Work was coming in as a result of our efforts. During any downtimes, we pushed our ad budget towards areas for which Coalition Technologies wanted to get more leads. Our company averaged 1 million dollars per year, and I was comfortable with that result, compared to our size. The work done by Coalition probably accounted for 25% of my business.
During our collaboration with Coalition, I lost an important insurance contract, which accounted for a third of my business. At the time, Coalition's work was responsible for maybe 10-15% of my business. Through focusing more on website content and online exposure, we were able to grow that percentage. Coalition also gave me a lot of advice on how to use Yelp and other online services.
I had used a few people prior to them. Coalition revamped our website, giving it a much more professional look. Anytime I saw something that I liked on a competitor's website, Coalition made the changes.
What did you find most impressive about Coalition Technologies?
I'm not always the easiest person to work with, and the previous company I used didn't have very good customer service when it came to making changes or fixing problems. Coalition was always there for me, calling me afterhours and on weekends. They were very supportive, and I've appreciated that level of service.
Are there any areas Coalition Technologies could improve?
There isn't anything off-hand. I'm not very tech-savvy in terms of online work, so I trusted Coalition to do handle it.
What tips or recommendations could you share that might increase the likelihood of success with Coalition Technologies?
If the client is just entering the internet game, they need to know that it takes time to build a following. I found that Google is constantly changing parameters, so people need to be patient and do their homework. I trusted Coalition to have the best approach.