Clustox

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of an ads management platform. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clustox?

We were working on a product and needed additional resources. Since we were taking time to specialize in a certain technology, we decided to outsource resources from Clustox. 

SOLUTION

What was the scope of their involvement?

Our team needed engineers specialized in frontend development that used PHP and React. Cluxtox helped us get the right resources to do the job for us. 

How did you come to work with Clustox?

Clustox had good brand recognition in the industry; I researched more about them on Google and decided to talk to them. In the end, I decided to go with them. 

What is the status of this engagement?

The project lasted from September 2022–January 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had a few KPIs that were unique to our project, including quality and the number of QA cycles we had to go through. We also tracked the number of bugs, the timeline, and the support we received from Clustox. 

How did Clustox perform from a project management standpoint?

We had a baseline for measuring timeliness: everything must be delivered with a maximum delay of 10% of the originally planned schedule. That was the case with Clustox. For tools, we mainly used Slack and email.

What did you find most impressive about them?

They always had a lead on their end who could understand our requirements when their resources couldn’t. 

Are there any areas they could improve?

They could improve their communication. The team could have better follow-up and a better reporting channel in terms of the time spent by their resources. To be fair, we had another common language. In the end, everything worked well for us.

Do you have any advice for potential customers?

Before going to the engineering resource, talk to Clustox’s lead. If they fully understand your needs, they’ll choose better resources. 

BACKGROUND

Please describe your company and position.

I am the former CEO of AlphaQ Ltd

Describe what your company does in a single sentence.

Our focus working with Clustox is a mobile app. We produce a variety of different tech solution for large companies, and work with different outside suppliers for programming.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clustox to accomplish?

• Create the app's operating platform for iOS and Android (flutter).
• Work in collaboration with other team to pull the different development efforts together.
• Launch of the app onto App Store and Google Play platforms.

SOLUTION

How did you find Clustox?

Online Search

Why did you select Clustox over others?

Other

What was the size of Clustox’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The relationship began with Clustox contributing a single developer as part of a larger team of independent developers in different parts of the world. Over time, we began to assign more parts of the development to Clustox, ultimately assigning 100% the final stages of development to Clustox; they provided a full spectrum development process - completing all aspects of the development and ultimately launch on to the App Store and Google Play.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All aspects of the app worked to spec; that app was fully functioning on the app stores.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was an organic process, it started out light from the Clustox side, but that was because our internal management processes drove most of the project management. Clustox put resources at our disposal as necessary; not every task/phase was always right the first time nor on time, but the team had a great attitude. They always quickly recognized issues and made appropriate steps to make them right.

What was your primary form of communication with Clustox?

Virtual Meeting

What did you find most impressive or unique about this company?

The team spirit was very good, pleasant to work with ; senior management oversight was present throughout.

Are there any areas for improvement or something Clustox could have done differently?

Clustox was going thru a rapid growth during the project, almost all of the team members were young, - that said, they all seemed well trained - just lacking in experience sometimes. Having a few more seasoned members on the team would have been useful - at the same time, I negotiated attractive rates.

BACKGROUND

Please describe your company and position.

I am the Director of Social Emotional Learning: Special Projects of Urban Assembly

Describe what your company does in a single sentence.

Urban Assembly is a non profit focused on advancing student social and economic mobility by improving public education.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clustox to accomplish?

• Update the UI of our portal to be more user friendly
• Update the back end architecture to be scalable

SOLUTION

How did you find Clustox?

Referral

Why did you select Clustox over others?

High ratings, Good value for cost

What was the size of Clustox’s team?

2-5 Employees

What was your primary form of communication with Clustox?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Work completed is located here: https://docs.google.com/document/d/10xw_BDA0Zq9GMP4y7cZbq6lIab5iv5-ETM5…

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of sprints on time
• Software deliverables for the year completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clustox delivered 95% of items on time. If more time was needed they flagged this to product management early in the development cycle so there was time to adjust. Clustox is very responsive to our needs.

They are thought partners and often provide recommendations and use cases not initially determined when product requirements are first provided.

What did you find most impressive or unique about this company?

I have worked with 5 off shore companies at my previous job and have never experienced the service I have received from Clustox. The communication between the teams is excellent and they are more than just developers.

They are truly partners in this build and bring thoughtful considerations and edge cases to the work to ensure development is thorough.

Are there any areas for improvement or something {provider_name} could have done differently?

The only concern is the time difference but we are not a high stakes tech product so there is not a need for 24 hour immediate assistance. High priority bugs are usually fixed in 24 hours.

BACKGROUND

Please describe your company and position.

I am the CEO of Telbee Group Ltd.

Describe what your company does in a single sentence.

Online voice messaging platform for businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clustox to accomplish?

• Provide software architecture services
• Build an MVP
• Provide ongoing engineering support

SOLUTION

How did you find Clustox?

Online Search

Why did you select Clustox over others?

• Pricing fit our budget
• Good value for cost
• Previous experience with other clients

How many teammates from Clustox were assigned to this project?

6-10 Employees

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mainly these were moving through the various stages of the project, from proof of concept, to MVP, to successful commercial product. Within these various stages we measured success based on timely delivery of sprint objectives

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall yes - the Clustox team had excellent project managers that ensured tasks were properly assessed and sized prior to sprint commencement. At times specific client requirements, critical bugs or client led "scope creep" meant sprints had to be rethought and re-assessed mid sprint, and Clustox was always willing and able to move quickly to make the necessary changes.

What was your primary form of communication with Clustox?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The patience, and diligence. The project managers were always on hand to listen to new ideas, and assess feasibility given time and budgetary constraints. Oftentimes they went over and above the call of duty, working long hours and weekends, to ensure business critical deliverables were shipped by the established deadline. This is far more than I can say for many other individuals and agencies we've worked with.

Are there any areas for improvement or something Clustox could have done differently?

Given the oftentimes stressful conditions they were operating under, I only have praise for the work Clustox did for us. Of course there are always areas that can be improved, and Clustox proved time and again that they were willing to take constructive feedback, and apply it immediately for better outcomes.

BACKGROUND

Please describe your company and your position there.

I am Founder and CEO of alvee, an AI-driven software application to promote health equity and improve health outcomes for all.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clustox, and what were your goals?

As alvee gears up to begin fundraising and launching our product, we needed an eye catching and informative website to direct people to.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for highly reviewed developers and after interviewing several, we chose Clustox because we felt that they understood our vision and would be a responsive and skilled partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wire frames for our site. After a few iterations, the team designed and developed an eye-catching, custom WordPress website. The team was incredibly receptive to feedback and incorporated all of our requests into the final product.

How many people from the vendor's team worked with you, and what were their positions?

An account manager helped to keep us on track throughout the process and senior developer helped to translate our vision for the website into a final product. There were web designers and developers who assisted in the background. Clustox's CEO also dropped in regularly to oversee the progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

TBD We previously had only a "Coming Soon" landing page for the website and were able to launch a fully functional site complete with demo requests and a contact form to bring in more clients.

Describe their project management style, including communication tools and timeliness.

We had regular meetings weekly and more frequently as needed. We communicated primarily over WhatsApp as well as email. The team was incredibly responsive throughout the entire partnership and you wouldn't have known that they were in a different time zone based on their prompt communication.

What did you find most impressive or unique about this company?

Their ability to translate our vision and requests into a website that is better than we could have imagined.

Are there any areas for improvement or something they could have done differently?

Not at this time.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering for a SaaS-based communications platform. We provide software that allows organizations to help their workforce become better communicators.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clustox?

We needed a new development partner.

SOLUTION

What was the scope of their involvement?

First, our previous development partner conducted an in-person handoff and worked closely with Clustox, who then took over. The team is now in charge of building out our platform and maintaining it. They add new features and fix bugs as needed. 

They use Angular for the frontend, Python for the backend, and PostgreSQL to manage our database. Additionally, the team uses Ruby on Rails as our middleware stack and Jupyter Notebook for data science.

Although they don’t provide design work, we like to have them participate in those efforts. The Clustox team collaborates with our internal team on product design, UX design, and customer journey mapping. Additionally, they provide AWS infrastructure management and QA and data science services.

What is the team composition?

We work with five teammates. Omer (Director Engineering) is our tech lead, while Ata and Muzammal (Senior Software Engineers) are our leading developers. We also work with Rizwana (Senior Software QA Engineer) and Wazeem (Software Engineer).

How did you come to work with Clustox?

Muzammal was a contractor for our previous development partner and was already knowledgeable on the project, so it made sense to hire Clustox with him as a part of the team.

How much have you invested with them?

We’ve spent between $80,000–$100,000. 

What is the status of this engagement?

The project started in March 2021 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Clustox has made significant contributions to our platform. For example, they’ve resolved some of our issues with scalability. A part of our testing process is having a headless browser join virtual meetings. Before, we could only support 2–3 headless browsers, but we can now handle over 100. 

How did Clustox perform from a project management standpoint?

Their project management is fantastic. They’re not afraid to have difficult conversations and offer their opinions. Clustox is transparent when it comes to issues — they quickly highlight any challenges and suggest alternative solutions. 

To communicate, we exchange messages on Slack every day. We also have 2–3 huddles every week.

What did you find most impressive about them?

Clustox is a knowledgeable team that delivers very well. It takes them a couple of sprints to solve the more challenging problems, but they’re genuinely committed to the project. 

They’re also really friendly. The Clustox team is a joy to work with, and we have a good time when we all get together. We can feel that they care about what they’re building and are emotionally invested in the product.

Are there any areas they could improve?

No, there’s nothing I can think of that they can improve.

Do you have any advice for potential customers?

Don’t keep them at arm’s length. Make them part of your organization, invite them into discussions, and allow them to voice their opinions and concerns. They’re a fantastic partner.

BACKGROUND

Please describe your company and your position there.

I was Senior Middleware Analyst in Ooredoo Qatar and was responsible for managing the integration projects. Ooredoo Qatar is a leading telecom service provider in Qatar.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clustox?

We hired 2-4 consults from Clustox in offshore model to improve our integration services used for omni channels like mobile app, website, IVR and Ooredoo Self Service Machines. We also engaged Clustox engineers to develop our change requests and mobile backend services based on the current business needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

As Ooredoo is a big enterprise, so we have a dedicated procurement team and they shortlisted Clustox based on these factors: Technical Skills, Cost, and Previous Experience

Describe the project in detail and walk through the stages of the project.

Our integration services framework is being used across the company to expose REST and Webserivces to different channels like mobile app, Ooredoo Website, IVR, B2B Partners etc. These integration services provide different capabilities which includes:

1. Topup/Recharge
2. Bill Payment
3. Prepaid and Postpaid Product Activation
4. Purchasing Mobiles through Vending Machines
5. Customer 360 view for current services As the customer base was increasing, we started receiving more requests/load to activate/inquire products through Mobile App, Website, IVR and Ooredoo SSM.

There were significant issue and delays while activating customer products. We engaged Clustox to revamp our integration services to improve the performance. Here are the different phases of the project:

1. Preparing Inventory of existing integration services.
2. Review the performance and shortlist integration services which were causing performance issues.
3. Creating Project Plan to revamp the problematic services
4. Development
5. SIT
6. UAT
7. Performance Testing
8. Go Live

How many resources from the vendor's team worked with you, and what were their positions?

We started initially with 2 resources and over the period of the time, team size increased to 4. Their positions were: 2 Senior Integration Consultants, 1 Integration Consultant, and 1 Junior Integration Consultant. In the last year, team size decreased to 1 and we were utilizing this resource to implement our change requests and mobile backend services.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Integration Framework is the core of Ooredoo IT. After implementing this project we observed a huge performance improvement in product activations and customer inquiries. Our customer based increased and we also noticed a significant decrease in customer complaints.

How effective was the workflow between your team and theirs?

Mostly we were communicating with them over the phone and webex meetings. Clustox delivered everything on time and with quality.

What did you find most impressive or unique about this company?

We were really impressed with their work and commitment. During crunch time of the project, their resources spend extra time to fulfill our project needs. And even with 2hrs time difference, they always worked according to our timezone.

Are there any areas for improvement or something they could have done differently?

We wis that they could help us our CRM and Billing teams to improve their workflows. But it was out of the scope for Clustox.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business analytics of a small consulting organization. We’re in the data space, so we primarily work on data finance projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clustox?

We were working on a project with a customer. It was extremely challenging in terms of timelines, so we needed an extra pair of hands. Also, it was uncharted territory for us, so we didn’t know what machine learning algorithm would be the best in those scenarios. We reached out to Clustox, and they offered us their assistance.

SOLUTION

What was the scope of their involvement?

Clustox did a sentiment analysis based on what our customer saw on social media. Then, they connected those sentiments to form a 360-view and did a scoring that correlated to our revenue stream. We tried out different models, and we ended up going with Python. We also tried multiple machine learning algorithms. Finally, we picked the best-performing index base.

What is the team composition?

We had 2–3 full-time resources to support the project. One of them was a solution architect, and they shared their knowledge in that aspect.

How did you come to work with Clustox?

I wish I’d known about Clutch and used the authenticated reviews. Our approach was to look for first-hand experience. A couple of friends had worked with Clustox, and they gave great feedback about them. They were professional, and the team had the skill set and the willingness to help out and go the extra mile.

How much have you invested with them?

We spent between $50,000–$200,000.

What is the status of this engagement?

We worked together from January 2020–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us with a particular problem. We had to ensure that the production model we were building was accurate, so that was our benchmark. Clustox tried out multiple algorithms and techniques to predict and correlate the geo factors.

In summary, our measure of success was the scene. At the end of the day, we were very close to the revenue results. Therefore, both senior management and the customer were very happy with the overall work.

How did Clustox perform from a project management standpoint?

Clustox’s team was 100% offshore, but we didn’t have a language barrier. We had slight hiccups, but they were more technological than organizational. They made sure the ships were aligned, and the commitment was on point. Their team was more than accommodating in terms of timeline.

What did you find most impressive about them?

They were upfront and transparent. They quickly fell into the role of trusted advisor. Moreover, their integrity, technical expertise, and leadership principles were strong.

Are there any areas they could improve?

Their overall technical approach was very sound, but they could fine-tune their sales pitch — it put us off initially. Once we spoke to them in person and had those demo sessions, we were sure they knew what they were talking about.

Do you have any advice for potential customers?

Be upfront about any dependencies or working requirements. They’re very accommodating, but it’s important to mention that if you’re working remotely with a company.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and COO of a company that’s in the health and technology space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clustox?

We needed to develop a technology platform that could support our customers who require health tech support in the advancing world. We were trying to get into the market quickly and we had a tight timeline of eight weeks, so we brought in Clustox to help us.

SOLUTION

What was the scope of their involvement?

We needed wireframes to be developed for our product, so we made sure to communicate the use cases clearly to Clustox. They built an iOS and Android app and the work was done remotely.

We’ve gone beyond the MVP stage and the team continues to build out the platform.

What is the team composition?

I’ve interacted with five people at different stages but there are definitely more people working on it.

How did you come to work with Clustox?

Out of the different people we’ve interacted with, Clustox promised the quickest turnaround time. We were a little hesitant as to whether they’d stick to the schedule because we’d never worked with them before, but we decided to take them in regardless.

How much have you invested with them?

We’ve spent $25,000–$50,000.

What is the status of this engagement?

We started working together in February 2021 and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the things we’ve looked at is how the users experience the product. There haven’t been any major issues, just some glitches on older phone models. 

Every new application is bound to have some bugs, so we pay attention to how quickly Clustox could resolve them. It has gone a lot more smoothly than we expected. Their team is very accessible; they immediately attend to any bugs that we report through Asana.

How did Clustox perform from a project management standpoint?

It’s a very interactive partnership; it doesn’t feel like we were working with an external agency at all. They’ve become very much a part of our team during the process. 

Clustox has kept to their promised timeline, which is why we’ve continued to work with them. They resolve issues quickly and send us frequent updates. There were instances when they could’ve handled issues faster, but they've met our expectations anyway and we’re quite satisfied with their work.

What did you find most impressive about them?

They get the job done and stick to their commitments. Salman (CEO), in particular, is very hands-on and always available to address any issues that get raised to him. He is highly involved with every project and deploys more people if needed. 

They run a tight ship at Clustox. They have a hunger for getting things right.

Are there any areas they could improve?

No, there aren’t any. We’ve largely benefited from the fact that we had the wireframes ready before we approached Clustox. The project didn’t take any longer than necessary.

Do you have any advice for potential customers?

You need to be clear about your expectations and your requirements must be specific. Their team will try to zero in to do exactly what you’re asking for but the requirements document needs to be clear. It will save you time. We weren’t very specific in certain areas, and we ended up having to spend 2–3 hours just to drill down the exact technical requirements.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Executive of International Real Estate Partners (IREP). IREP is a multidisciplinary managing services firm functioning in more than 25 countries within Asia-Pacific, Middle East, and European Community. We are incessantly growing and augmenting some of the highest-demanding countries in the globe to our competence.

Our core expertise lies in united facility management, project management, and real estate consultatory services. We also offer consultancy services for our clients in the Middle East, Africa, APAC region, Pakistan, and Iran. We also have a partner network in Central Asia.

Apart from the said we also offer transaction management, global broker network, facility and management consultancy, and asset management. We are determined to provide client services reinforced by technical superiority. We support our clients create and shield value to make the most of asset life and ROI. We offer best-in-class services by transporting world-famous capability to the board.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clustox, and what were your goals?

We have appointed team Clustox to build a big platform comprising of a Mobile app, website, and our management control panel. We are also in dialogue with Clustox to also maintain and develop our platform with constant maintenance as soon as the platform goes live.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Clustox after accomplishing a lot of exploration in the market and acquiring participation from our inquiry team. Our IT ordering research team steered a drawn-out research commotion that continued for a few weeks and then we selected and shortlisted 10 companies to link and found team Clustox more equipped and organized to meet our project conferring to the signed NDA and various other agreements.

We inquired about related work cases and approximations to build our podium. The best thing we got from Hyperlink was their level of engagement and understanding of the requirements. They asked us many questions and also given us suggestions which helped us to make our platform even better for our clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This dais also has integration with numerous other third-party suppliers from where we get live statistics to match up with our product data and screening an outcome for our customers. The website will support our patrons to study our services, verify charges, tap calculators, and link with our best team.

This website similarly supports users to calendar an online summit with our squad. The consultation can also be planned with numerous users at the matching time. We had a meeting to discuss our goals and requirement. From there the team delivered mock-ups and wireframes for our website. After that, the design and development started. They used WordPress technology to develop our website.

How many people from the vendor's team worked with you, and what were their positions?

Asad Hanif, Project Manager, was the main person for the contact and information about our product throughout the process. There were also two web developers Ali Javed and Muhammad Ejaz, working behind the scene.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have by now commenced a beta website for an explicit user group and the feedback is excellent. We are extremely happy and will be presenting the next proclamation in a calendar month. We are very pleased with the devotion and steadfastness of the team at Clustox.

Describe their project management style, including communication tools and timeliness.

The plan and interaction among our IT teams and theirs are outstanding. We are at all times getting useful and constructive ideas from their team which is facilitating us to build our platform better day by day.

What did you find most impressive or unique about this company?

The utmost inspiring thing would be their commitment and assistance given to numerous clients. We as a customer never sensed that we have employed a different company to work on our project or with our team. We are functioning as one team and the interaction is balanced, connected, honest, transparent, and support in the development phases is outstanding.

Are there any areas for improvement or something they could have done differently?

So far so good. There is nothing at this point that we can point out. We have had amazing help, and we are thinking about doing the next ventures simultaneously.