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Secure, Tailored and Trusted Cloud Solutions

5.0
3 reviews

We’re proud to have been digitally transforming businesses with technology since 2009. At Cloudserve, we offer market-leading Managed Services, Consulting and IT solutions.

 

Using a highly personalised, user-driven approach to address your business needs, means there is no-one more equipped to transform your organisation using cloud technology. Our solutions can be securely accessed from anywhere, and only pay for the resources you actually use by scaling your services up and down as required.

 

We manage a range of business types and their end-users on secure and private cloud-based infrastructure. Our experienced implementation and support staff are on-hand to help our customers 24×7 and to assist end-users fully utilise on-demand services such as Office 365, Microsoft 365, hosted desktop, private cloud, software as a service, SharePoint, cloud storage, infrastructure virtualisation and much more.

 

Cloudserve’s long standing experience and expertise allows us to deliver personalised and future proof solutions for your IT needs. Whether its migrating to the cloud, upgrading your network or modernising your entire infrastructure, our track record means you’ll get the solution that’s perfect for your needs.

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$1,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2009
Show all +
Bournemouth, United Kingdom
headquarters
  • 25 Boscombe Spa Rd
    Bournemouth, DOR BH5 1AX
    United Kingdom
    08003277802
other locations
  • 20-22 Wenlock Road
    London, LND N17GU
    United Kingdom
    08003277802

Portfolio

Key clients: 
FJB Hotels, BSN Social Care, Futur First, Braben, Peru Consulting, MG Associates, Nexus Fostering, Sugatsune

Showreel

What we do here at Cloudserve.

FJB Hotel Group Image

FJB Hotel Group

SERVICES PROVIDED

  • Managed Office 365
  • Managed backup
  • Full IT support and management
  • Private Cloud implementation

https://cloudserve.co.uk/wp-content/uploads/2019/08/FJB-Hotel-Group-Case...

BSN Social Care - Bringing Social Care to the Cloud Image

BSN Social Care - Bringing Social Care to the Cloud

SERVICES PROVIDED

  • Hosted Desktop
  • Managed Office 365 email
  • Remote access
  • Data backup
  • Migration services


 

https://cloudserve.co.uk/wp-content/uploads/2019/08/Cloudserve-BSN-Case-Study.pdf

The Braben Company Image

The Braben Company

SERVICES PROVIDED

  • Hosted Desktop
  • Hosted Exchange
  • Migration Services

 

https://cloudserve.co.uk/wp-content/uploads/2019/08/Cloudserve-Braben-Case-Study_compressed-2.pdf

Peru Consulting Image

Peru Consulting

SERVICES PROVIDED

  • Managed virtual file server
  • Migration services
  • Secure remote data access
  • Data backup & protection

 

https://cloudserve.co.uk/wp-content/uploads/2019/08/Cloudserve-Peru-Case...  

MG Associates Image

MG Associates

Services Provided

  • Managed Hosted Desktop.
  • Cyber security technologies and advice provided.
  • Each staff member supplied with; Virtual Desktop, Office 365, E-mail & Collaboration, Data Backup and Protection and IT support and Assistance.

…
https://cloudserve.co.uk/wp-content/uploads/2019/08/MGA-Case-Study.pdf
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Cloud Desktop Services

A look at our manged Cloud Hosted Desktop service.

Reviews

5.0
3 reviews
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Consulting for Waste and Recycling Business

"We know them and they know us. They get into our system and resolve issues immediately." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

Cloudserve Ltd provides managed IT services. Their efforts throughout the partnership have included installing an industry-specific operating system and managing phone systems and Microsoft solutions.

The Reviewer
 
11-50 Employees
 
UK
Charles Swainston
Managing Director, Futur First
 
Verified
The Review
Feedback summary: 

Delivering financial savings and fast responses, Cloudserve Ltd both offers proactive solutions and timely issue resolution. Their personal service has fostered a cordial relationship with a strong, mutual understanding of goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Futur First, a UK national waste and recycling business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cloudserve Ltd

I needed a very flexible IT provider to provide equipment, software (like Microsoft), and ongoing support.

SOLUTION

What was the scope of their involvement?

Their main project was sourcing a waste and recycling operating system for us. They checked out the market for an off-the-shelf solution and then offered us their opinions on various options. We got invaluable advice from them. Now they give monthly services related to Microsoft and running our general IT services.

What is the team composition?

We’ve worked with three people: one person found the software, someone helps us with the website, and another works on our day-to-day operations.

How did you come to work with Cloudserve Ltd

They were a personal recommendation.

How much have you invested with them?

We spend £600 pounds per month ($730 USD), and there have been two specific projects totaling £5,000 ($6,100 USD) and £15,000 ($18,300 USD) pounds.  

RESULTS & FEEDBACK

What is the status of this engagement?

We started working together in 2015, and the work is ongoing.  

What evidence can you share that demonstrates the impact of the engagement? 

The reality is, we’ve never had a problem. Any time we’ve had an employee open a rogue email, they came on and fixed things. If we have new IT equipment, they set it all up. Additionally, they’ve moved our telephone system better offers over the years. I have no complaints.

How did Cloudserve Ltd perform from a project management standpoint?

They’re pretty good. First, they look over our brief, question it, and try to understand our end goals. During the lifetime of the project, they will constantly update us, asking us if we want anything changed.

What did you find most impressive about them?

Their personal approach is the best. When we ring them, we speak to the same people. We know them and they know us. They get into our system and resolve issues immediately. The speed of response is great as well.

Are there any areas they could improve?

From a customer point of view, I’m not sure. They’re a really good company. I think they should think about singing their praises more, letting people know they’re a very good company.

Do you have any advice for potential customers?

Explain to Cloudserve what is it that you need. But, then allow them to come on board and come up with other options or better ways of doing things. Don’t be too straight-minded by saying exactly how you want them to solve the problem.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always hit their deadlines and are extremely proactive in offering other options.
  • 5.0 Cost
    Value / within estimates
    They’re a really good value for the money.
  • 5.0 Quality
    Service & deliverables
    They do the job, and the job gets done.
  • 5.0 NPS
    Willing to refer
    I genuinely believe that for organizations like ours, they offer a really good service.

IT Services for Luxury Hotel Collection

"Cloudserve Ltd has delivered exceptional ongoing support."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Cloudserve Ltd migrated local servers to a central cloud environment. They integrated Office 365, SharePoint, file-sharing, and implementing abilities into the IT system. They provide ongoing support services.

The Reviewer
 
51-200 Employees
 
Poole, United Kingdom
Alex Gialias
IT Manager, FJB Hotels
 
Verified
The Review
Feedback summary: 

Cloudserve Ltd has provided high-quality and cost-effective services to deliver on the service-level agreement (SLA). The team has been attentive and accommodating, exceeding expected response times and adjusting to project needs. They have been dependable, which supports continued collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m one of the IT managers at FJB Hotels. We support probably 250 to 300 users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cloudserve Ltd?

We had a provider in place prior to working with Cloudserve Ltd. Most of our IT infrastructure including desktop PCs and legacy servers were on-premise. Our hardware was getting old and unreliable resulting in quite a few performance issues. The costs of replacing and fixing components were increasing. We were forced to reassess our approach to IT. We wanted to move to a new service that was more up-to-date and save money long-term.

SOLUTION

What was the scope of their involvement?

Cloudserve Ltd overhauled our IT system, Wifi being a component across all sites. During our technical consult and through the initial deployment, they were on-site. Initially, their team provided a hosted desktop solution. They replaced all of our on-premise services with a data-center solution where all of our staff log into one central cloud location. We can access any data from across our four hotels and offices. They also set up Office 365, printing capabilities, file sharing, and SharePoint. Their team consulted on our cloud and IT strategy moving forward. Now, they mostly provide remote support. Having four hotels, our users are quite spread out. If a user has a problem, they call the Cloudserve Ltd office. If their team can’t manage a solution remotely, they’ll send an engineer on-site.

What is the team composition?

We’ve worked with two account managers and assigned a project as well as a support pod, which had about four or five people involved in it. Overall, we’ve engaged with six or seven team members.

How did you come to work with Cloudserve Ltd?

We looked around at quite a few other local suppliers. We requested a couple of proposals from different suppliers, and Cloudserve Ltd replied rapidly. They were cost-effective, responsive, and detailed about what they were able to do. Essentially, their team offered the best value.

How much have you invested with them?

Overall, we’ve spent around £250,000 (approximately $319,400 USD) on their services.  

What is the status of this engagement?

We started working together in 2014. Cloudserve Ltd remains our partner of choice. We go to them whenever we need any IT support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been happy with Cloudserve Ltd’s services. At the moment, we wouldn’t consider going anywhere else. Their team provides monthly service reviews, which give us access to the number of incidents logged by our staff members, response time, and our SLA. The last report showed that they were hitting their 99.9% SLA. Their team has hit or exceeded response times. Our team has said that engagements have been resolved quickly.

How did Cloudserve Ltd perform from a project management standpoint?

Everything has been laid out in easy to understand terms. Our assigned project manager and director have been responsive. They understand that we’re a 24-hour business. We have guests in all four of our hotels 24 hours a day. Their team has worked to support us. Cloudserve Ltd knows that we can’t have downtime. They’ve been flexible and helpful in keeping our IT capabilities running as much as possible.

What did you find most impressive about them?

We’ve worked with several partners and have been impressed with their team. Cloudserve Ltd has delivered exceptional ongoing support. Their team has been highly responsive, always getting back to us. Everything they promised to do, they’ve done for us. Their team has completed tasks quickly and saved us money in the process.

Are there any areas they could improve?

Initially, the service delivering reporting side of it took a while to get going. In the last few years, that has improved quite dramatically. That’s a strong point now. We have access to all of their reporting and ticketing systems. If there are any ongoing issues, we can view them.

Do you have any advice for potential customers?

We highly recommend them to any small or medium-sized business. Make the most of all the services they have to offer. Cloudserve Ltd has a broad range of experience. Make the most of the relationship with the account managers.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They beat all of the other proposals by quite a good margin.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We've recommended them to a few other local businesses and partners.

Office Migration for Drone Service Provider

"Their workflow was very effective."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2019 - Ongoing
Project summary: 

Cloudserve Ltd manages the data and email server migration of a drone training service provider to Microsoft 365.

The Reviewer
 
1-10 Employees
 
Lincoln, United Kingdom
Director & CSO, Drone Service Provider
 
Verified
The Review
Feedback summary: 

The process went extremely smoothly and project stakeholders are very satisfied, citing zero business downtime throughout the transition and positive user feedback on new infrastructure usability. The Cloudserve Ltd team is knowledgeable and communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Director and Chief Strategy Officer at Eagle Eye Innovations Ltd. We provide Unmanned Aircraft, or 'Drone', training and managed services in the Commercial and Defence sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cloudserve Ltd?

Our email serves and data storage solution was not robust enough and was not able to expand to cope with the increased expansion of our business. Therefore we employed Cloudserve to manage a migration for us to Office 365.

What were your goals for this project?

Stable and assured email and data storage with the ability to expand as and when needed.

SOLUTION

How did you select this vendor?

Conducted market research to find a vendor that could meet our needs with a proven track record.

Describe the project in detail.

Migration of email servers and data storage solution from two different providers to be encompassed within one solution provided by Office 365.

What was the team composition?

2 people were involved managing our migration. Richard who put the plan in place and Tom who liaised with us to ensure the services were working correctly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Completing the migration has streamlined our processes and aligned us with a number of our key customers. Our users have commented on how user friendly and stable the system is. Additionally, Cloudserve after service to help fix problems has helped significantly.

How effective was the workflow between your team and theirs?

Their workflow was very effective. Most communications had via email and Microsoft Teams meetings.

What did you find most impressive about this company?

Knowledgeable, efficient and ensured our business didn't experience any significant 'down time'.

Are there any areas for improvement?

I have no improvements to suggest.

5.0
Overall Score Reliable, knowledgeable and zero business 'down time'. Excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was completed as per the original plan.
  • 5.0 Cost
    Value / within estimates
    Within cost estimates expected.
  • 5.0 Quality
    Service & deliverables
    No business 'down time' and a well thought out migration plan with a relatively complex previous set up to negotiate.
  • 5.0 NPS
    Willing to refer
    Reliable service.