Clouds Dubai

BACKGROUND

Introduce your business and what you do there.

I’m the regional head at Syncwise; we develop and deploy solutions for fast-moving consumer goods (FMCG) companies. We’re in the last segment of the supply chain where we enable salespeople to handle computers and smart devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clouds Dubai?

We needed a third party to provide a certified penetration testing report. We were deploying our flagship solution for a client, and as a part of the overall IT policy, they wanted a penetration test report. Our client wanted to ensure that the software was free of any vulnerabilities or shortcomings in the IT security and the design of the software itself.

SOLUTION

What was the scope of their involvement?

Clouds Dubai did our penetration testing and showed us the vulnerabilities of a shopping software that allows users to manage the items they're carrying with themselves. The testing was for both mobile and web apps on the frontend and backend.

They deployed their QA and development team to do stress, white box, and black box testing. When they found a shortcoming or vulnerability, they pointed it out to us to fix the coding and add more layers of security to the testing.

After getting our software certified by Clouds Dubai, we deployed the software on the client’s side.

What is the team composition?

We were in touch with around three of them, including the local sales director, and he worked with his team for the software's testing and evaluation.

How did you come to work with Clouds Dubai?

We assessed a couple of companies in Dubai, and we went with them because we liked their approach and the way they described the whole methodology of how they go about doing their penetration testing. It was well documented and showed that they had an excellent knowledge of the procedure. They also had a good list of customer references that they’ve worked for, and a few of them were from the same industry that we are.

Overall, we felt they were familiar with how these things work, and their pricing was reasonable.

How much have you invested with them?

We spent $3,500-$4,000 with them.

What is the status of this engagement?

We worked together from August 2020–May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Once we gave the penetration testing report to the customer, the customer also did an audit from his side, and they were satisfied with the results. Our client was happy and confident that they were going with fully secure and protected software thanks to Clouds Dubai's work. 

Overall, they worked at an excellent cost, and the result was positive.

How did Clouds Dubai perform from a project management standpoint?

They were good with project management; they had a dedicated QA tester and a lead working on this. In terms of tools, we used Zoom, email, phone calls, and we gave them a link to access the application and do the testing.

What did you find most impressive about them?

They were customer-friendly and professional in dealing with us, so we developed a good liking for their approach. They were also well aware of the technologies and tools they used, which was outstanding.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Understand what you want and explain it to them; they have a good understanding of how to approach the project, plan it out, and apply the right resources to do the job correctly. Give them well-defined requirements., and they'll deliver what they promise.

BACKGROUND

Please describe your company and position.

I am the Marketing Lead of CyberGuard

Describe what your company does in a single sentence.

we are resellers of cyber security products and services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clouds Dubai to accomplish?

• As a vendor for the VAPT service
• As a vendor for other Cyber Secutiry products

SOLUTION

How did you find Clouds Dubai?

Referral

Why did you select Clouds Dubai over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Clouds Dubai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The service we used from Clouds Dubai are related to VAPT and Cyber Security consulting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Vulnerabilities were clearly identified, Customer Satisfaction ,made the customer secure in the cyber security area by recommending/providing them with more services and products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clouds Dubai was very much time-bound on this project. Response time was quick so the customer happiness.

What was your primary form of communication with Clouds Dubai?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide top-class consulting, good value for money, and offer a wide spread of cyber security products.

Are there any areas for improvement or something Clouds Dubai could have done differently?

Not applicable at the moment