CloudChoice helps clients solve their business problems through customized SaaS solutions. Where many vendors are driven by sales of their product, we specialize in first focusing on finding the root cause of a client problem, then appropriate solution second, thereby resolving business problems, at all levels- people, product orprocess.

Initially CloudChoice started with Freshdesk consulting as its core business. Over a period of time we branched into other value-added services to help our clients solve their everyday problems. Now our core services include Consulting, Custom App Development, Implementation and Integration. 

CloudChoice is built on strong value system and the core of it is "Stay local and Reach Global" - we are determined to hire local talents and keen to explore the fresh and out of box approach of student talents. Another important attribute we would like to champion is self evolution by discovering new service lines - researching and working on them. We are curious about the evolving technology and never stop the learning process. Presently we are in active research in partnership with Brock Advisory Council on Predictive Analytics. We intend to come up with solutions that would help our clients find their desired path to success.

$50 - $99 / hr
2 - 9
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St. Catharines, Canada
  • 110 James St 2nd floor
    St. Catharines, ON L2R 7E8


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Ticketing System & Knowledge Base for Investment Firm

“They streamlined our internal ticketing system and made our site a lot easier for clients to navigate.”

Willing to refer: 
The Project
Less than $10,000
June 2017 - Mar. 2018
Project summary: 

CloudChoice incorporated Freshdesk and Knowledge Base Software into a website, classifying tickets and reorganizing help desk issues. 

The Reviewer
1-10 Employees
Platform Manager, Investment Firm
The Review
Feedback summary: 

CloudChoice seamlessly incorporated new software into the website, streamlining various ticketing and other internal processes. Their responsiveness and specific experience with Freshdesk sets them apart. Their services are also quick and competitively priced.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.


Introduce your business and what you do there.

I'm the platform manager for a Turnkey Asset Management Platform (TAMP) built for financial planners.


What challenge were you trying to address with CloudChoice Inc.?

We needed help setting up Freshdesk, a customer support software and ticketing system platform, including a way to classify our tickets and create rules and automation within the system.


What was the scope of their involvement?

CloudChoice logged into our platform and set up Freshdesk, automating the classification of tickets as they came in. On a separate project, they revamped our Knowledge Base Software, reorganizing our ticketing center and help desk. They did some custom coding and ensured it matched the branding of our website.

What is the team composition?

I interfaced with Andrews (Founder and CEO, CloudChoice) as needed, but he was able to complete most of the tasks without a lot of additional information or back and forth. It was very quick and easy.

How did you come to work with CloudChoice Inc.?

I found them through an online search for top Freshdesk consultants. Since Andrews had extensive experience with Freshdesk, I figured he would be one of the best people to work with on this project.

How much have you invested with them?

They charged a flat rate of $1,000 per project, which is a great deal.

What is the status of this engagement?

We started working together on the first project sometime in 2017, and they were able to finish it within a few days. They turned the second project around in March 2018.


What evidence can you share that demonstrates the impact of the engagement?

They streamlined our internal ticketing system and made our site a lot easier for clients to navigate. We're now able to run reports, find patterns, and see exactly what types of tickets are coming in, when they're coming in, and who's resolving them.

How did CloudChoice Inc. perform from a project management standpoint?

They're very responsive. I could get ahold of Andrews at any time by phone or email.

What did you find most impressive about them?

They're Freshdesk experts.

Do you have any advice for potential customers?

Take the time in the beginning to map out the project and what your end goals are, because CloudChoice is very good at following directions without having to hassle the client for additional information.

Overall Score Working with them was very easy.
  • 5.0 Scheduling
    They turned projects around very quickly.
  • 5.0 Cost
    Value / within estimates
    They gave us a great, flat rate deal.
  • 4.0 Quality
    Service & deliverables
    Their deliverables were clean and exactly what I asked for.
  • 5.0 NPS
    Willing to refer