What evidence can you share that demonstrates the impact of the engagement?
We track their success based on our conversions — the amount we receive compared with the cost is very reasonable. Cloud IT Guru has kept that rate very consistent on a monthly basis, making tweaks when necessary.
They heard what we wanted and translated it into something that looked, felt, and worked the way we wanted it to. At this point, we’ve been working together so long, they can anticipate what we’ll want. As we’ve grown, they’ve been able to grow with us as well.
How did Cloud IT Guru perform from a project management standpoint?
We’ve particularly enjoyed working with Vanessa and Vishu, because it allows for direct access. They’re organized, good listeners, and excellent communicators. We have a monthly marketing meeting on Zoom, where we go through metrics like our NPS. It’s been an excellent experience.
What did you find most impressive about them?
They’re highly professional, but they’re also delightful people. Cloud IT Guru goes above and beyond to provide for us. Recently, we were in the middle of negotiations for a potential site in Florida, and they were able to put together a mock site for us overnight, which was amazing service.
Are there any areas they could improve?
Not really. Sometimes we have minor miscommunications between their British and our American English, but there’s nothing related to their performance.
Do you have any advice for potential customers?
Come prepared with a vision you can articulate. Cloud IT Guru will make it tangible.