Cloud Consulting Inc.

BACKGROUND

Please describe your company and position.

I am the Vice President Information Systems of Hancock Claims Consultants

Describe what your company does in a single sentence.

Hancock Claims Consultants is the pioneer in professional property inspection claims services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloud Consultings Inc. to accomplish?

• Analyze the current state of an application built in Salesforce
• Determine and resolve security issues
• Provide ongoing support and enhancements to the application.

SOLUTION

How did you find Cloud Consultings Inc.?

I know the head of the company.

Why did you select Cloud Consultings Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Cloud Consultings Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired CCI to review an app in Salesforce which runs a small portion of our business. The app was developed by a 3rd party. Key deliverables were 

1. Assessment of the quality of the code and including app organization 
2. Analysis of security to determine vulnerabilities. 
3. Take over the monthly maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Assessment concerning the quality of the code, including the organization of the source code. 
2. Assessment stating the found security vulnerabilities and overall health of the application. 
3. A plan to support and enhance the app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time and were always very responsive to our needs.

What was your primary form of communication with Cloud Consultings Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive are the people who are very talented and professional. Uniqueness is how they were always fast to respond with top quality answers.

Are there any areas for improvement or something Cloud Consultings Inc. could have done differently?

No, they are outstanding and from the assessment we hired them to do monthly support.

BACKGROUND

Please describe your company and position.

I am the Sr Director, IT of Cornucopia Logistics LLC

Describe what your company does in a single sentence.

We partnered with Cloud Consultings to overhaul our logistics operations, and the transformation has been remarkable. Their custom Logistics Management System has streamlined our route planning, saving us both time and fuel costs. The real-time fleet tracking feature has given our dispatchers unparalleled visibility, allowing for proactive decision-making. Our customers now enjoy a seamless delivery experience with live tracking and timely notifications, enhancing their satisfaction. The digital delivery verification tools, like e-signatures and photo proofs, have significantly reduced our return rates. The analytics dashboard provides insightful data on driver performance and vehicle utilization, helping us optimize our resources. Predictive maintenance alerts have minimized unexpected downtimes, keeping our fleet running smoothly.

Overall, Cloud Consultings delivered a comprehensive solution that has elevated our logistics efficiency to new heights!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloud Consulting Inc. to accomplish?

• Improve operational efficiency

SOLUTION

How did you find Cloud Consulting Inc.?

Referral

Why did you select Cloud Consulting Inc. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Cloud Consulting Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

System Design & Architecture:

Requirements gathering and discovery sessions
Technical and functional documentation
Architecture design for modular, cloud-native LMS

Custom Route Planning Module:

Integration with real-time traffic APIs
Dynamic route optimization based on delivery windows and load capacity
Geofencing and area-based priority routing logic

Fleet Tracking & Dispatch Management:

Real-time GPS tracking integration
Dispatcher dashboard with live location data and alerts
Route deviation and delay alerts

Delivery Workflow Automation:

Order assignment engine
Automated delivery status updates (e.g., dispatched, in transit, delivered)
Integration with SMS/email notification systems

Digital Proof of Delivery (PoD):

Signature capture on mobile devices
Photo upload for delivery verification
QR code or barcode scanning for shipment validation

Predictive Maintenance Module:

Vehicle health monitoring with diagnostic data
Scheduled maintenance tracking and alerts
Integration with telematics data feeds

Data Analytics & Dashboard:

Driver performance analytics (on-time delivery rate, fuel efficiency)
Vehicle utilization rates
Weekly/monthly operational KPIs

System Integration:

Integration with existing ERP, CRM, or WMS platforms
API development for third-party logistics partners and carriers

Security & Compliance:

Data encryption, role-based access control
Compliance with regional transportation data regulations (e.g., DOT, GDPR)

Training & Support:
User training sessions for dispatchers, drivers, and admins
Technical support during rollout
Ongoing support and feature updates for 6–12 months post-launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several measurable outcomes that clearly demonstrated its success:

30% improvement in route efficiency, leading to significant reductions in fuel consumption and delivery time.
Reduction in manual dispatching effort by 60%, thanks to automated order allocation and real-time fleet tracking.
25% drop in customer service complaints, driven by better delivery transparency and proactive notifications.
Faster turnaround time on deliveries, improving SLA compliance and customer satisfaction.
Enhanced accuracy in delivery verification, reducing errors and return rates through digital signatures and photo-based proof of delivery.
Operational cost savings due to predictive maintenance alerts and optimized vehicle utilization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Cloud Consultings demonstrated strong project management throughout the engagement. They followed a structured, phased approach—starting with discovery, then development, testing, and deployment—keeping us informed every step of the way. Deliverables were consistently provided on time, and any potential delays were proactively communicated with clear solutions. What really stood out was their responsiveness; they were quick to address questions, adapt to scope changes, and provide expert guidance when we faced internal challenges. Their team was collaborative, flexible, and easy to work with, which made the entire process smooth and efficient. We felt like a priority client throughout the project lifecycle.

What was your primary form of communication with Cloud Consulting Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Cloud Consultings was their ability to quickly understand the complexities of our logistics operations and translate them into a custom solution that was both user-friendly and technically robust. Their team didn’t just deliver software—they brought strategic insight, proactive communication, and a genuine commitment to helping us improve efficiency and customer experience. Their depth in cloud technologies, attention to detail, and responsiveness made them feel like a true partner rather than just a vendor.

Are there any areas for improvement or something Cloud Consulting Inc. could have done differently?

While the overall experience with Cloud Consulting Inc. was very positive, one area for improvement could be more upfront clarity around change management. That said, whenever we raised concerns, they were quick to respond and provide solutions, which speaks to their commitment to client success.

BACKGROUND

Please describe your company and position.

I am the Sales Strategy & Operations Manager of Pinterest

Describe what your company does in a single sentence.

Social media platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloud Consultings Inc. to accomplish?

• Salesforce Optimization
• Sales Cloud Customization
• Marketing Cloud Integration

SOLUTION

How did you find Cloud Consultings Inc.?

Referral

Why did you select Cloud Consultings Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Cloud Consultings Inc. were assigned to this project?

25

Describe the scope of work in detail. Please include a summary of key deliverables.

Successful integration of outbound tools used by sales reps into our Salesforce ecosystem. Cloud Consultings also optimized our Marketing cloud strategy which resulted in over 60% of growth in client engagements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Boost in sales, engagement and overall service efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent communication, 24/7 availability from your primary POCs

What was your primary form of communication with Cloud Consultings Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Pricing was so low to where we were skeptical to pursue services. However, after observing the quality of production from CCI's experts along with the speedy turnaround time in delivery, we will continue to utilize Cloud Consultings Inc. as our primary Salesforce partner.

Are there any areas for improvement or something Cloud Consultings Inc. could have done differently?

N/A