Clique Studios

BACKGROUND

Please describe your company and position.

I am the Director, Sales and Marketing of Champion Logistics Group

Describe what your company does in a single sentence.

Champion Logistics Group is a full-service logistics provider comprised of three separate divisions; domestic transportation, which includes a wholly owned Champion fleet, warehouse and fulfillment and international freight forwarding.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Create a new website

SOLUTION

How did you find Clique Studios?

Existing Vendor

Why did you select Clique Studios over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Clique Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clique was asked to deliver a new corporate website for our organization. The scope included project initiation, which helped define Champion's goals and objectives, identified our key audience and created a project timeline. 
From there, Clique created wireframes and mockups of the key pages, developed a visual design we were happy with and built a new user interface. Once all creative elements were approved, Clique set up the development environment and implemented all back-end functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Clique provided a detailed project planner that provided real-time progress updates on all milestones. All involved collaborators had access to planner so new updates and/or requests were easily communicated and tracked.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was exceptional. Ashley and Austin conducted weekly status calls to ensure all milestones were hit, on time and on budget. Both responded very quickly to all questions and change requests. Both were a pleasure to work with.

What was your primary form of communication with Clique Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Clique Studios apart is their commitment to transparent and effective communication. At every stage of the development process, they kept us informed and engaged, seeking our input and feedback to ensure that the final product aligns perfectly with our goals. Their proactive approach in addressing potential challenges and providing solutions in a timely manner showcased a level of professionalism that we found impressive.

Are there any areas for improvement or something Clique Studios could have done differently?

No, the project was completed on-time, on-budget and every stakeholder was impressed with their final product.

BACKGROUND

Please describe your company and position.

I am the Director of Research of Center for Synthetic Biology at Northwestern University

Describe what your company does in a single sentence.

We are a University Research Center dedicated to advancing research, education, and entrepreneurship in synthetic biology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Re-design our website
• Clarify our brand
• Re-design our logo

SOLUTION

How did you find Clique Studios?

A website they had designed caught our eye

Why did you select Clique Studios over others?

they created websites we liked

How many teammates from Clique Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clique was tasked with working with us to clarify our Center's strategy and audience, using that to design a new website, and build a logo that represents us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful launch of our website!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had an assigned project manager to our project that coordinated everything and communicated with us almost daily. They delivered on time, answered all our questions in a timely fashion, and kept us in the the loop at all stages. They divide projects into phases and with clearly defined timelines and deliverables. This was very helpful. They were flexible with our needs and were an absolute joy to work with.

What was your primary form of communication with Clique Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their communication with us and adaptability to our needs. They are very organized and clear with deliverables.

Are there any areas for improvement or something Clique Studios could have done differently?

Bug fixes were happening right up to the end. I wish there was more time before launch to catch everything.

BACKGROUND

Please describe your company and position.

I am the Senior Manager, Digital Media and Content Strategy of USA Volleyball

Describe what your company does in a single sentence.

USA Volleyball is the national governing body for the sport of volleyball in the U.S., from grassroots play to the National Team.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?
Build and aunch an innovated, easy-to-use new website for USA Volleyball members and fans.

SOLUTION

How did you find Clique Studios?

Referral

Why did you select Clique Studios over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Understood our needs

How many teammates from Clique Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clique was hired by USA Volleyball in April 2020 to do the first full-scale redesign and development of the USA Volleyball website. This project is the first time USA Volleyball had "digital independence," meaning we would have full control overall aspects of the site. Clique also was tasked to create the whole thing in eight months as we had a hard deadline to leave our current platform. Clique led us through all the stages.. discovery and content audit, user interviews, UX research, information architecture, design, development, content migration, basic SEO. 
They are also hosting the website. The relationship continues to the present, as Clique hosts the site and provides support. Recently we also hired Clique to do new templates and development work for a new section of oursite.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key metric was a successful launch on time, which was a big ask considering the eight-month turnaround time for a massive project. Clique made the launch date.
The key metric was a successful launch on time, which was a big ask considering the eight-month turnaround time for a massive project. Clique made the launch date.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. The project manager, knowing the time crunch, was organized with key deadlines we had to meet. The ability to make the project a success meant the USA Volleyball internal team had to meet its own deadlines. Clique project management was efficient and kept us on track. They were always available to answer questions. There was always a back-up we could reach out to if needed. Project management was a breeze.

What was your primary form of communication with Clique Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people were extraordinary. Clique's team cared about our success and doing the job well. Our entire project was built in 2020 when all of us were experiencing lockdowns and working remotely for the first time. We had to make use of new electronic tools for communication that we hadn't expected. Clique made this easy. They responded to every ask. My favorite thing was that they listened so well during competitive analysis, user interviews and discovery that they nailed the design of the website on the FIRST ATTEMPT.

Are there any areas for improvement or something Clique Studios could have done differently?

No. This was my fourth website launch and by far the easiest and least painful. They made the process smooth and enjoyable.

BACKGROUND

Please describe your company and position.

I am the Senior Project Manager of Mandolin Digital

Describe what your company does in a single sentence.

A digital shop that uses strategy and tech to help reimagine employee communications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Build a modern, user friendly knowledge management platform
• Continue to enhance and build upon knowledge management platform in order to enable employees to better do there jobs.
• Integrate a number of platforms into one to have a one-stop-shop for employees to find resources they need.

SOLUTION

How did you find Clique Studios?

Online Search

Why did you select Clique Studios over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Clique Studios were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

McDonald's contracted us to enhance their current global marketing knowledge management systems and sites that were previously built on Sharepoint to make their content more manageable, accessible and modern. This involved working with Clique Studios to build a completely custom platform and CMS to house articles focused on best practices in the McDonald's marketing world as well as other resources and documents that McDonald's marketers require to do their jobs. 

Over the last 3 years, this platform's success has led to a continuation of feature builds and enhancements, including the integration of 2 major brand platforms into the platform we built with the goal of having all McDonald's Marketing destinations easily accessible in one place - and managed by one team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've conducted a number of user surveys and interviews that suggest the platform is very useful to them - feedback is always positive or constructive. What demonstrates the most progress and success is that we continue to get budget to continue working on the platform to make it even better and more useful to the users over time. We have not yet been in a steady, maintain mode because the client values the product so much and wants it to grow. This = major success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This project environment requires a great deal of flexibility in project management - with ever changing priorities and requirements and the ability to be agile and willing to listen to the client needs. Clique's PM team does a great job thinking through the project needs and communicating the potential risks, but is understanding when something urgent and new needs to take priority. Our timelines have been tricky on this project and our goal is always to have the best working product, even if that means we delay a deadline. Our launches have been very smooth and well prepared for.

What was your primary form of communication with Clique Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have a unique and wonderful relationship with Clique Studios and have been working with them for nearly 10 years. They are different than most development companies in that they treat you as a partner and collaborate closely - it is not a rigid process, which works best for us. Their flexibility and agile way of working is incredibly important for our team - we value the responsiveness and great customer service that Clique Studios delivered!

Are there any areas for improvement or something Clique Studios could have done differently?

The QA process is always tough with a project this size and is always something we can work on or look into helpful industry wide solutions.

BACKGROUND

Please describe your company and position.

I am the Owner and Manager of a software company

Describe what your company does in a single sentence.

Our company provides property data management software and community development consulting for public sector clients engaged in property revitalization activities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Rebrand our web identity
• Build a website for measuring engagement and user action
• Maintain simple web content management process

SOLUTION

How did you find Clique Studios?

Online Search

Why did you select Clique Studios over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned
• Quality of their portfolio

How many teammates from Clique Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clique was engaged to design and launch a new website for our company. We asked them to repackage existing content in a format that was visually engaging, colorful and dynamic, and which brought forward "human-centeredness". Our old site was flat and lacked energy, so we wanted a refresh on the visual identity. We also wanted to bring certain content front and center. 

Lastly, we wanted to retain the DIY content management processes we were familiar with from our legacy word press site. The key deliverable was the new website. Additional deliverables included the internal review and design process, which allowed stakeholders to communicate ideas and feedback and encouraged a feeling of collective ownership over the final product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website was delivered within budget and on time. We are only just measuring the visitor engagement and metrics, but so far, the response was what we hoped for.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clique provided daily and weekly updates and tracked tasks closely, with a variety of tools to keep us informed. They were very timely and pulled in team members as needed to keep the project moving smoothly forward. We were very pleased with their responsiveness.

What was your primary form of communication with Clique Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their culture and response demonstrated a genuine commitment to me as a customer and project partner. We felt like our input was appreciated and our time was valued.

Are there any areas for improvement or something Clique Studios could have done differently?

Nope

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Wheeler Opera House, a department of the City of Aspen

Describe what your company does in a single sentence.

At the Wheeler Opera House, we set the stage for connections that create memories for our audiences, artists and greater Aspen community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Seamless client training
• Website redesign
• User friendly interface
• Engaged on separate project to facilitate vision discussions

SOLUTION

How did you find Clique Studios?

Request for Proposal - Formal Bid process through local gov't

Why did you select Clique Studios over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Clique Studios were assigned to this project?

1 Account rep, 1 Project manager, 2 designers, 1-2 UX, and based on google doc tracking I suspect more than 10 team mates participated in this project.

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsive Website Design: Our ideal website will be visually appealing and structure information to make it easy to use for all target audiences The overall design for the website will be a modern design that adheres to the Wheeler Opera House’s graphic standards. The ability to refresh the look each season for consistency with season branding is also desirable. 

The expectation is that the website presents effectively in both desktop and mobile environments. 

• capability to display dynamic visual content and incorporate social media for easy following and sharing
• conform to the ADA latest WCAG (Website Content Accessibility Guidelines) standards (See Exhibit C - CO House Bill 21-1110)
• internal site search that allows users to sort search results by date, genre, artist, presenter, etc. Users will be able to filter by type of content and easily apply advanced search techniques, such as Boolean, if desired.
•  mobile page preview for phones, tablets, and other devices
• support mobile and desktop versions of Apple Safari, Google Chrome, Microsoft Internet Explorer and Edge, and Mozilla Firefox 

Website Structure: We are open to categorizing information in a way that makes sense and is easy to navigate for the site visitor. We are looking for guidance on this issue from our developer. Our current website contains vast amounts of outdated, redundant, and unnecessary information. Content pages we want to keep will need revision and a fresh take at presenting important details effectively. This will require an active discovery phase where we collectively decide what content we want on the site, and how we want to organize it. Desirable features for the content management system are: 

• ability make changes without having to engage the vendor • ability to integrate with our ticketing system and have hyperlinking capability for both internal and external content 
• ability to post to Twitter and Facebook directly from the CMS for news, events, and blog posts 
• APIs, import and export capabilities to work with current or future components (i.e., ticketing systems, email service, social media, etc.)
• capability to view the HTML code of any individual page and directly add or alter the code as necessary
• easy embedding or interfacing of audio, video, media, and social-networking applications with associated embed codes
• flexible and adaptable with a friendly user-interface 
• print friendly function for webpages The following content categories are examples of what is to be included in the new site. Event Calendar Calendar of upcoming events is a primary driver for visiting the site. We are looking for a robust, dynamic, and responsive calendar feature to display event details and easily access ticket purchase with integration to our Aspen Show Tix website.
• Accessible on every page
• Add to calendar feature (google cal, outlook, ical, etc.)
• Buy tickets link
• Event Name
• Filters by date, genre, artist, presenter, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Competitive analysis results, Workshop and Mood Board session summaries, delivery of Creative Brief, Design options, delivery of scope doc, regular project progress reports, and updates, clearly communicated timelines and expectations from client (me), delivery of content guide, finished project delivered on time in a well-coordinated effort with limited to zero downtime of site. Delivery of wordpress training, delivery of general content, accessibility and SEO guidelines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well planned, with t and regular updates on project progress. Needs were responded to in a timely and efficient manner. All items were delivered on time, and expectations from client (me) were communicated in advance for to keep on schedule .On our end, this project was managed internally by one person (me), and the organization and communication from the project manager (Justin) was very much appreciated throughout the process.

What was your primary form of communication with Clique Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every decision made in the design of this site was intentional. From the very beginning, Clique Studio listened to our insights, which informed an end product that we are immensely proud of. I cannot say enough about the positive experience working with Clique studios..

Are there any areas for improvement or something Clique Studios could have done differently?

Can't think of a single thing.

BACKGROUND

Please describe your company and position.

I am the Product Manager of the company.

Describe what your company does in a single sentence.

Media company delivering daily news and analysis through a suite of digital products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Create an elegant custom digital product optimized for web and mobile
• Implement an interactive design to help tell a story
• Include multiple elements (video, images, graphics, written content)

SOLUTION

How did you find Clique Studios?

Online Search, Clutch Site

Why did you select Clique Studios over others?

Pricing fit our budget, Great culture fit, Company values aligned, Other

What was the size of Clique Studios’s team?

2-5 Employees

What was your primary form of communication with Clique Studios?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Clique Studios to design, develop and implement a custom digital product involving a landing page and four branch pages that was to be optimized across desktop and mobile. This project included video, images, written content, graphics and an interactive design to tell four separate stories, with its own branding tailored to this specific custom product. Clique led us through multiple wireframing and design iterations on a mutually agreed upon schedule.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We stayed on deadline and on budget with the project and met our KPIs for this specific product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clique was excellent at project management and goal-setting — we were able to mutually agree upon an aggressive but attainable timeline from research and design to development and implementation. 

Their project management was incredibly well organized, communicative and responsive, all of which are extremely important in a news environment. I loved that we had an open Slack channel and a weekly sync to stay on top of this project, and I always felt like Clique's To-Do list was as organized and forward-looking/anticipatory as mine was.

What did you find most impressive or unique about this company?

I had a great feeling about Clique from our first meeting — it was clear that they understood our company and our brand and were genuinely interested in contributing to our success. Everyone had a great attitude, a thoughtful approach to the work, and an openly communicative style that kept us aligned throughout the project. 

I like that we always felt in sync and as if we were part of the same team, and it was clear how much thought Clique team puts into their own team management and the success of their colleagues and clients.

Are there any areas for improvement or something Clique Studios could have done differently?

I think Clique Studios did a great job — we're very happy to be continuing our work with them.

BACKGROUND

Please describe your company and position.

I am the Ticketing Supervisor of Wheeler Opera House

Describe what your company does in a single sentence.

Performing arts venue owned by the City of Aspen

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Design a fully functional website for ticket purchases, etc.
• Work closely with our ticketing vendor, Spektrix

SOLUTION

How did you find Clique Studios?

We worked with Clique on a previous project

Why did you select Clique Studios over others?

Selected originally via RFP bid

How many teammates from Clique Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As we transitioned into a new ticketing software, we needed to design out a fresh, fully-functional website that was user-friendly and fit all our box office needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1 fully functional ticketing website 1+ successful ticket sales via website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked closely with Justin, who was our fearless leader. Justin was prompt and knowledgeable, and was always willing to go above and beyond to find unique solutions to fit our needs. The rest of the Clique staff was also great to work with and easy to communicate with.

What was your primary form of communication with Clique Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with the quality of work, how fresh/contemporary the website design feels

Are there any areas for improvement or something Clique Studios could have done differently?

None

BACKGROUND

Please describe your company and position.

 I am the Managing Director of a financial services company 

Describe what your company does in a single sentence.

We are a boutique investment bank that provides mergers and acquisitions advice primarily to entrepreneurially-led businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Update our website
• Update our marketing identity

SOLUTION

How did you find Clique Studios?

Referral

Why did you select Clique Studios over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

They performed due diligence/learned about our business, designed the structure of our website, and helped with the creation of content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Drafts of the website. Ultimately, the delivery of a working website that conveyed what we had agreed that it would communicate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager was very organized and kept the project on track.

What was your primary form of communication with Clique Studios?

Virtual Meeting

What did you find most impressive or unique about this company?

Their desire to make sure that we were satisfied with their work.

Are there any areas for improvement or something Clique Studios could have done differently?

They could have been more familiar with our particular business and business model.

BACKGROUND

Please describe your company and position.

I am the Partner of a consulting company

Describe what your company does in a single sentence.

Sales Effectiveness Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clique Studios to accomplish?

• Clarify our value proposition
• Develop branded language
• Create a website that best reflected our brand and values

SOLUTION

How did you find Clique Studios?

Referral

Why did you select Clique Studios over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Other

How many teammates from Clique Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Clique to help us define our brand and develop first-level marketing collateral to help us enter the market. Clique developed a brand language for us, website including copy, plus pitch and proposal decks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly deliverable progress

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes delivered on-time

What was your primary form of communication with Clique Studios?

Virtual Meeting

What did you find most impressive or unique about this company?

They have the desire to understand our business before launching into design.

Are there any areas for improvement or something Clique Studios could have done differently?

Website QA process was clunky at best